Home Instead (Milton Keynes)

Global House, Vincent Avenue, Crownhill, Milton Keynes MK8 0AB
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9.9 112 Reviews
  • Home Instead (Milton Keynes), Milton Keynes
Discover a world of compassionate and tailored home care with Home Instead in Milton Keynes. Exceptional companionship-led services empower individuals in need, enabling them to thrive happily and safely in their own homes.

What sets Home Instead apart is its dedicated team of Care Professionals. Chosen not only for their professional expertise but also for their empathetic and mature approach, they are committed to delivering a superior quality of care. The unique approach ensures that each visit lasts a minimum of one hour, guaranteeing ample time for comprehensive assistance and genuine companionship.

They understand the significance of personalised connections. The meticulous matching process pairs clients with compatible Care Professionals who make regular visits. Through consistent and meaningful interactions, strong bonds of trust and friendship naturally evolve, enriching lives in countless ways.

They go beyond conventional care by embracing the essence of companionship. Light housework, assistance with dressing, and personal care are seamlessly woven into their services. Home Instead envisions a world where individuals not only receive the support they require but also relish every instant, living life to the fullest.

Experience the Home Instead difference—where compassion, companionship and quality care thrive, creating enriched lives within the comfort of home.

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Care Provided by Home Instead (Milton Keynes)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Marquiss (General Manager)

Funding & Fees Guide for Home Instead (Milton Keynes)

  • Prices

  • From £36.50 per hour

  • Available on request

Home Instead (Milton Keynes) Reviews (112)

Total of 112, showing 41-60
9.9

Home Instead (Milton Keynes) has a Review Score of 9.9 (9.920) out of 10, based on 25 reviews in the last 2 years. Over all time Home Instead (Milton Keynes) has 112 reviews.

Overall Experience

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Date Published

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Review from M A (Client) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first had Home Instead in December 2021. I was very unwell at that time. I moved house and carers from March 2022. I have always appreciated the care and understanding I have been given. The carers have always been cheerful, always on time been very helpful as I have recovered. They have become friends
as we got to know each other.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.
We also pride ourselves on recruiting the right people for your family members and provide our care staff with the highest standard of training and support.


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Review from Duncan M (Son of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Home Instead for almost two years now and we constantly receive fantastic care and support from the team. They are very flexible ensuring that the right help is needed as circumstances change. The carers really do care for my mum and the front line team is backed up by a very helpful
and knowledgeable administration team. I would highly recommend.

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Review from Caroline B (Daughter-in-law of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service and support over the four years that we have used them!
Very caring to my mother in law, understanding and support for the family.
Always happy to be flexible when we needed extra help.
A great team!

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.


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Review from C W (Friend of Client) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Milton Keynes Home Instead are a wonderful caring team. I never had any worries regarding the care that was supplied and their reliability was even there during a pandemic. Problems were sorted and acted upon very quickly. You won't regret using Home Instead to care for someone you love.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships. We also strive to recruit the right care staff for your family members by providing them with a high standard of training and support.


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Review from R A (Son of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and very caring. Really impressed with the level of care my mother formed very positive relationships with the carers who gave her the support she needed in order to allow her to continue living a semi-independent life. Home instead kept us informed of developments and issues surrounding
my mother's deteriorating health. When my mother eventually required 24-hour residential care, such was the friendship bond with her carers, that she was visited by them in her care home.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.


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Review from Maxine S (Son of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would thoroughly recommend Home Instead. From the very first meeting with Home Instead, we would tell that this was the right company for us. Their professionalism and caring approach to us and our Mum was just wonderful. The caring team were excellent and very adaptable to our ongoing needs. Sadly
we had to terminate our contract as our Mum had a fall and is now in a care home. The cancellation process was also handled with sympathy and care - we can't thank you all enough for all your support.

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Review from Ann C (Partner of Client) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always punctual and polite. They treat my partner with dignity and persuade him to get out of bed and shower. Which he will not do for me.
I would highly recommend Home Instead.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships. We also pride ourselves on recruiting the right people for your families’ members and providing them with the highest standard of training and support.


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Review from David N (Son of Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum who is 98 is very independent and stays in her own home, at her age assistance and companionship is a key thing, two years ago at the start of the pandemic and after taking advice from her medical centre we chose Home Instead to provide this care. It has been a great success for her with the
carers she has coming to her home very reliable and sensitive to her needs. The issues with the pandemic continue for her but dialogue with her carers and their supervisor allows us to tweak the care as required.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.


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Review from R K (Daughter of Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend the service that Home Instead provided for my mum. Thanks to the work of these professionals mum was able to stay independent and in her own home for as long as she possibly could. I knew that when the caregivers called in to visit Mum, I could relax and it eased the worry
of would Mum be lonely that day or has she eaten, got up okay etc. The little walks they used to take Mum on also meant she was getting some fresh air and building up her mobility again. I am really thankful to the team for supporting Mum and if you are in need of a little support I can't recommend Home Instead enough.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead MK provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.


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Review from A M (Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring company.
Everything worked as planned.

Reply from Sarah Freshwater, Community Engagement Lead at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead (Milton Keynes) provides, meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.


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Review from Corinna V (Daughter of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a full-time carer for my mum since February 2021 following her suddenly becoming very ill and subsequently being diagnosed with late-stage ovarian cancer. I moved in with Mum straight away and by June 2021. I was really struggling with my mental health, having had no real respite during
that time. That's when I contacted Home Instead (Milton Keynes). From the beginning, Mum and I felt comfortable with the team. We just needed someone to pop in for a few hours every other weekend so I could have a proper break. The caregivers that have dealt with Mum since June 2021 have all been so lovely and kind. Home Instead also took care to limit the number of caregivers so Mum was seeing familiar faces each fortnight. The care provided has been a lifesaver to Mum and me during this incredibly difficult time for us and our family. I highly recommend Home Instead (Milton Keynes).

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you for your review. We are pleased to hear that the care and service that Home Instead (Milton Keynes) provides meets the expectations of our clients and their families. We pride ourselves on having the time to care as well as building relationships.


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Review from Susan O (Wife of Client) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has young-onset Alzheimer’s. Home Instead (Milton Keynes) provided companionship visits, initially one afternoon a week for two hours. The caregivers are carefully matched and share similar interests to him. They are well trained, calm and professional. Over 13 months, the visits increased
to five afternoons a week. They were the highlight of his day, and he came back from outings happy and excited by what he had seen and done.
Home Instead (Milton Keynes) supported us both. They were flexible and responsive and I always felt that both the office team and the caregivers ‘had my back’. Unfortunately, my husband now needs 24-hour residential care but has settled well.
This has been the most intense and difficult period of my life, and Home Instead (Milton Keynes) got me through it. I highly recommend them.

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Review from Patricia W (Client) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a review on Monday 29th of November, very positive meeting. I was able to sort my times out for after Christmas. My care is now entirely in my hands which is good.

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Review from June K (Daughter of Client) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very satisfied with the service provided; they are professional, caring people, very respectful and efficient.

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Review from M B (Client) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The brochure is somewhat misleading. I asked Home Instead for assistance feeling that if I needed more personal or dementia care in the future it would be good to have that under the same umbrella as home help services. I struggle with ironing, changing bed linen, and organising cupboards and wardrobes.
One staff member said she wasn't a cleaner but a carer, another wasn't supposed to bend or stoop very much. I gave up after that. Whilst the staff were pleasant as I didn't need personal or dementia care services I feel rather let down.

Reply from Susan Prosky, Owner at Home Instead (Milton Keynes)

Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations. Please know that your situation was an exception. As you can see from our other reviews, we take pride in our work and are known for caring deeply about our clients.


Please feel free to reach out to our office with any further comments, concerns, or suggestions you wish to share.


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Review from Jan W (Daughter of Client) published on 22 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the service provided to our dad - especially in his final weeks. They were always encouraging, cheerful and supportive. They made a difference - in a positive way. In his final days, nothing was too much trouble, they certainly went the extra mile. Their help came at
the right time for our mum and she was so grateful for everything they did.

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Review from S L (Wife of Client) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been very kind and efficient, always on time and very helpful. My husband looks forward to the chats he has with them as he is housebound and sees very few people.

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Review from Angela A (Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good and supportive.

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Review from Ronald H (Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First contact was in early 2017 when my late wife was ill - followed by myself from April 2018. A good relationship has resembled. Management respects my wishes to avoid any change of my two care ladies who are now good friends. Costs are high but it is good value for money spent - how about a discount
for long-standing customers!

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Review from Carolyn H (Daughter of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the caregivers were wonderful. They were very caring of mum and looked after her so well. Mum enjoyed all the company and trips out with them all. Although they were hampered by Covid restriction. The Milton Keynes office were also very approachable and supportive when we needed to tweak hours to
ensure mum never felt lonely. I would not hesitate in recommending their service.

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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Home Instead (Milton Keynes) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Home Instead (Milton Keynes) is calculated as follows: ( (138 Excellents x 5) + (12 Goods x 4) ) ÷ 150 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Milton Keynes) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (5)

Susan

Susan Prosky

Job Title: Owner / Director

Joined: 2012

My background is within the Hotel & Catering world, having run a Venue Finding Company for 20 years and prior to that working as a National Accounts Manager for a large chain of London Hotels. Service is in my blood and when researching the Care Industry, I felt that this is a skill that would prove very useful.


I have lived near Olney for over 20 years with my husband Matt and 2 boys, (now both young adults,) lovely Phoebe my Wheaten Terrier and 2 cats, Shadow & Mr Mugabe (he really is a dictator!) In my spare time I love reading and walking in the lovely parks around our home.


Since starting up Home Instead in 2012, we have supported so many wonderful clients to facilitate their wishes to stay at home, wherever that may be, in the place they love or where they feel most comfortable. Getting help or admitting you might need some assistance isn't always an easy decision to make but we have many years’ experience in the sector and know that choosing the right care is just so important. I do feel very proud of my team of office colleagues and CAREGivers who have embarked on this journey with me - we are always looking at ways we can improve and add another dimension to our wonderful clients' lives.


Sarah

Sarah Marquiss

Job Title: General Manager

Joined: 2012

I started in Health and Social care 17 years ago, when I moved from London to Buckinghamshire. I had two small daughters and wanted something I could do as well as being a mum. Over the years I have worked as a carer and ran daycare centres for the elderly with the British Red Cross. I joined Home Instead in February 2012 when the office was first established. I have always been passionate about the good quality care that was central to each individual, and the Home Instead ethos matched this. When starting with Home Instead, I was the Registered Care Manager, as the company grew, I developed into the Operations Manager. More recently I have been promoted to the General Manager of the company. I truly believe that we are the best home care company in our area, who has a passionate team in the office and out on the field. Whenever I get free time I love to travel and embrace new experiences.


Rachel

Rachel Stephenson

Job Title: Care Manager

Joined: 2012

As a Care Manager, I am involved in most aspects of the daily delivery of our care services. From the moment we receive a new client enquiry, I will work together with the client and their family to put a plan in place that facilitates their individual needs.


Having over 10 years’ experience in the sector, initially supporting children before I moved into adult social care, I also deliver training to new CAREGivers, teaching them how to administer medication correctly and the principles of moving and handling.


I come from a large family having 2 sisters and a brother. This makes my home life as busy as my work, as I'm currently living with my partner JJ, mum, dad, sisters, niece and 2 dogs but I wouldn’t have it any other way.


Pauline

Pauline Klein

Job Title: Scheduling Manager

Joined: 2014

With a background in running pubs, I am used to having to juggle priorities which is probably why I enjoy my role within the scheduling team so much. Ensuring that our clients get the right people at the right time every day takes dedication and commitment but the rewards are well worth it. I know how important it is to the people we support to be sure that they can rely on us. Just that little phone call to let them know we are on our way or that pint of milk we can get for them on our way over can make all the difference. I still get to go out and see all my clients whilst being a mentor to new CAREGivers, making sure that they feel fully supported.


Dana

Dana Large

Job Title: Deputy Care Manager

Joined: 2013

My role as Deputy Care Manager sees me heavily involved in scheduling visits and liaising with clients, their families and other healthcare professionals to ensure every aspect of their care runs smoothly. Coming from an airline background, delivering great customer service is at the heart of my nature. It’s very important for me to get to know each of our clients and CAREGivers personally. By fully understanding their needs, we can ensure that we respond quickly to any changes.


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