Thames Care

Unit 6, Parkside Business Park, 15 Headley Road, Woodley, Reading RG5 4JB
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9.8 37 Reviews
  • Thames Care, Reading
Thames Care provides a high-quality home care service with professional carers working to personalised care plans.

Maintaining the respect, dignity and independence of clients is at the forefront of the service, which is compliant and up to date with all regulatory requirements.

Assistance is offered with personal care, domestic tasks, food preparation and companionship. Carers are trained in the in house training facility to ensure that clients receive effective mental and physical stimulation, enhancing all care experience.

The well-being and security of individuals with home care needs are key outcomes of a care package, which is why the Thames Care has a flexible outlook in terms of carer matching, with in-home visits organised to establish a care plan that suits both the client and any family involved.

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Care Provided by Thames Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Interim-Direct Ltd
  • Person in charge
  • Chris Spenceley (Owner)

Funding & Fees Guide for Thames Care

  • Prices

  • £31.20 per hour weekdays & £34.65 per hour weekends

  • We also provide 30 & 45 minute care calls for those clients not requiring an entire hour.

Thames Care Reviews (37)

Total of 37, showing 1-20
9.8

Thames Care has a Review Score of 9.8 (9.754) out of 10, based on 11 reviews in the last 2 years. Over all time Thames Care has 37 reviews.

Overall Experience

  • 28
  • 9
  • 0
  • 0
  • 0

Date Published

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26

Review from Karen M (Daughter of Client) published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum received was excellent and everyone who looked after her was kind, gentle and caring. Our GP practice made the point that, with someone as frail as Mum, they would expect her to be presenting (to the surgery) almost weekly. It is testament to the care Mum received that they barely ever
saw her. I have no hesitation in recommending Thames Care.

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Review from Marilyn A (Daughter of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care agency stepped in once the local authority was finished. The care and attention my mother received was appropriate for someone who only had a few weeks to live. She was treated with respect and assisted gently. The office team were efficient in adapting the care package to her changing needs.
Would I use the agency again? Yes most certainly.

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Review from R C (Friend of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visits to the client, I met the carers occasionally and found them always friendly to me and respectful and kind to my friend. I noticed that they set about the tasks of personal care with great consideration. Shopping, meals, washing and cleaning were all provided to a high standard. Within a
sometimes difficult environment and there were times when I felt the staff went over and above to meet my friend's needs. Communication with the company was excellent. They kept me informed of concerns and changes, I felt able to express any concerns I had for example, my friend's failing health.

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Review from Wendy B (Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not always punctual but extremely efficient with dealing with my needs. Mainly having baths, being dried, creamed and getting dressed. Every carer managed to put my hair in a ponytail, making me feel better with my appearance. Every carer was polite, nice to talk to and willing to provide all tasks
requested. I have no complaints at all.

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Review from R H (Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers were efficient and carried out their duties in a cheerful manner. They enabled the rehabilitation after a total hip operation to proceed well helping with increased mobility. There was a mixed reaction to assistance with showering as it was felt there was insufficient aid in the unit, which
was correct. The daily body wash was excellent overall the care was of the highest standard and enabled the service user to gather confidence in dressing and recovery which was made much easier with their assistance.

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Review from M C (Wife of Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very efficient and friendly. When my husband was admitted to hospital a nurse commented on how well he had been looked after. Carers were always ready to have joke and a friendly chat with him. They were sympathetic and would do everything they could to make my husband comfortable which
was really appreciated. Record-keeping was excellent.

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Review from J R (Client) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrangements are very good to suit me. Always informed of the exact times of visits and names of carers beforehand. The carers are excellent, understanding and proactive. Very willing and thoughtful. Always cheerful.

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Review from Rachel S (Niece of Client) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Thames Care fantastic in dealing with very challenging behaviour and my aunt who suffers from severe dementia. The carers have all been very good.

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Review from Betty W (Wife of Client) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning, when the two carers (morning and evening) attended to my late husband with end-of-life care, they were unsung heroes. Always cheerful and attending to his needs, however big or small. They brightened his life and mine with their smiles and he looked forward to seeing them. I
cannot recommend them more highly and on the day he was slipping away, gave me support. Nothing was too much trouble, bless them.

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Review from S W (Wife of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband passed away three weeks ago. The carers were always kind and caring to him, he had Parkinsons so couldn't move much but they coped with the problem. I would recommend Thames Care to others.

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Review from David B (Husband of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant team that made our lives better. Organised, professional and every team member was lovely. Thank you from me (and our dog who loves you all).

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Review from F H (Daughter-in-law of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From when we first needed help with my father-in-law with rapidly advancing dementia, Thames Care have been superb. From the professional and helpful way we were dealt with by management, to the empathetic and capable care staff who attended every day, it was a great experience for all. When homecare
was no longer viable for him, they supported his wife both practically and emotionally. We would have no hesitation in recommending Thames Care.

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Review from V W (Daughter of Client) published on 3 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always helpful and on time. My mother enjoyed their visits, which was very important. One day, my mother had a fall and Thames Care sent two ladies out immediately who were extremely helpful.

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Review from Gill W (Wife of Client) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thames Care staff looked after my husband for several years before his recent death. All the carers had a good understanding of his condition - vascular dementia. They were friendly, caring and kind. My daughter and I will miss seeing them. Very pleased that we chose Thames Care. The office staff were
always extremely helpful too.

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Review from Owen J (Husband of Client) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We can't thank Thames Care enough for supporting us at such short notice. All the carers were very friendly, polite and personal in their duties to a high standard. The only slight downside was the number of different carers that attended the house. However, overall, we had a very positive experience,
and we would recommend Thames Care to anyone looking for carers.

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Review from F H (Husband of Client) published on 2 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I found the carers very friendly, efficient, polite and caring, and there were times when they exceeded their duties. I miss them and miss their company. It is not only the resident that the carers dealt with but the resident's carer also needs support, which they accomplished.

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Review from J F (Daughter of Client) published on 2 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As Mum had dementia and didn't recognise strangers we requested a regular carer. Thames Care gave us a regular carer which was great and she got to know mum well. They were very supportive and kind, and when we needed more help they supplied it at times that were convenient for us. Always alert to potential
problems. Both the carers and the admin staff were great and I would certainly use them again if necessary.

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Review from C P (Son of Client) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thames Care were recommended by a neighbour and they have provided care for my father for over three years, before he required additional 24 hour care in a home. We have been very pleased with the quality of care from their kind and efficient staff. In three years, there was never a missed appointment
and they were always flexible if additional visits were required. We are very pleased to recommend Thames Care to others.

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Review from Suzy S (Niece of Client) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thames Care provided a really wonderful service to my auntie. From the very start, they were friendly, professional and caring and my auntie very much enjoyed their visits. They went over and above on several occasions, helping her out and ensuring she was safeguarded. Our family cannot thank them enough
and would highly recommend this great company, who really helped us.

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Review from M W (Stepdaughter of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thames Care provided carers for my father for several years. They have given a very personalised service tailoring the care given to the needs of the client. Thames Care always dealt with issues quickly, efficiently and sensitively. They always reacted appropriately to any changing circumstances and
kept us informed of their decisions. Carers kept high standards. At Thames Care, there has always been somebody available to contact whenever we needed to speak and this gave us peace of mind. Many thanks to all involved.

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Thames Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Thames Care is calculated as follows: ( (49 Excellents x 5) + (16 Goods x 4) ) ÷ 65 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Thames Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Thames Care

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Meet the Team (5)

Chris

Chris Spenceley

Job Title: Director & Registered Manager

Joined: 2011

Chris has operated a care service in Reading, Wokingham and Henley-on-Thames since 2011. Chris believes that Thames Care serves the interests not only of its clients, but of the wider community too, through the provision of quality in-home care, given by highly trained and motivated care staff. He says: “We understand the concern associated with having an organisation help to care for a loved one, and work together with our clients and their families to develop both trust and understanding.


Through our first class service provision we aim to give clients’ relatives the comfort of knowing that, whatever the situation, we will go that extra mile to ensure our clients can live comfortably, safely and above all happily in their own homes.” Chris enjoys creating and leading teams, giving people the opportunity for personal growth and allowing them to greater contribute to their team being the best in their chosen field.


Donna

Donna Parker

Job Title: Care Manager

Joined: 2013

With over 18 Years of experience I have been able to bring my knowledge and experience to Thames Care and have a great input whilst working alongside the Registered Manager. I believe it is important to provide good quality care to our clients, not only does this offer reassurance to them but also to their families in knowing that their loved ones are being looked after safely.


My role as Care Manager, involves me meeting potential new clients in their homes or hospital settings and to assist them to be actively involved when setting up a new care package to suit their needs and wishes, allowing them to remain in their own homes whilst maintaining their independence. I closely monitor all care provided to ensure the needs are met and I actively participate in the provision of care in the client’s own home and am always looking for opportunities to improve the service that we provide.


Rose

Rose Smith

Job Title: Training and Development Manager

Joined: 2013

“My introduction to care came in 1998 through an opportunity to work in a nursing home and I subsequently moved into the domiciliary care field. I worked for the same domiciliary care company from 2001 until 2013 gradually working my way to becoming a Recruitment and Training Manager.


An opportunity came to try pastures new and decided that this was the right time for me to make a move. I have been working for Thames Care since this time in the capacity of Training and Development Manager. Since my first day at Thames Care, I have been made to feel welcome and part of the friendly dedicated team of staff. Working with a diverse care staff that has different experiences from me, listening to and sharing our experiences is a very enjoyable part of my job. “


Kerry

Kerry Neighbour

Job Title: Care Co-ordinator

Joined: 2013

I have been working in care for 10 years and have been with Thames Care for 7 years. I enjoy my role as a co-ordinator because it’s busy and challenging. Thames care is a great company to work for as the staff are well looked after which creates a helpful and friendly atmosphere where people work as a team. It’s so rewarding seeing the difference we make to people’s lives, assisting them to retain their independence and remain living in their own home


Carol

Carol Millard

Job Title: Lead Care Co-ordinator

Joined: 2019

I have worked for Thames Care since February 2019, having spent 14 years working for Thames Valley Police I felt a new challenge and change of career was due.


When I joined Thames Care I worked as a domiciliary care assistant until I started working in the office as a Care Co-ordinator. Then in September 2020, I took over responsibility for overseeing the Live-in care packages, being promoted to Lead Care Co-ordinator. Working in the office is a busy and demanding role, however, doing this alongside such a good team makes every day satisfying. We all work as part of a team that together provides a committed service to our clients. Assisting people to improve their quality of life is very rewarding and I go home every day knowing I have made a difference.


Frequently Asked Questions about Thames Care

What Type of Services does Thames Care offer?

Thames Care offers Home Care.

How many Carers does Thames Care employ?

Thames Care employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Thames Care to verify any information. View our terms and conditions. Thames Care has a Platinum Service – more info.