Thames Care

Unit 6, Parkside Business Park, 15 Headley Road, Woodley, Reading RG5 4JB
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9.8 38 Reviews
  • Thames Care, Reading
Thames Care provides a high-quality home care service with professional carers working to personalised care plans.

Maintaining the respect, dignity and independence of clients is at the forefront of the service, which is compliant and up to date with all regulatory requirements.

Assistance is offered with personal care, domestic tasks, food preparation and companionship. Carers are trained in the in house training facility to ensure that clients receive effective mental and physical stimulation, enhancing all care experience.

The well-being and security of individuals with home care needs are key outcomes of a care package, which is why the Thames Care has a flexible outlook in terms of carer matching, with in-home visits organised to establish a care plan that suits both the client and any family involved.

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Care Provided by Thames Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Interim-Direct Ltd
  • Person in charge
  • Chris Spenceley (Owner)

Funding & Fees Guide for Thames Care

  • Prices

  • £31.20 per hour weekdays & £34.65 per hour weekends

  • We also provide 30 & 45 minute care calls for those clients not requiring an entire hour.

Thames Care Reviews (38)

Total of 38, showing 21-38
9.8

Thames Care has a Review Score of 9.8 (9.775) out of 10, based on 12 reviews in the last 2 years. Over all time Thames Care has 38 reviews.

Overall Experience

  • 29
  • 9
  • 0
  • 0
  • 0

Date Published

38
4
5
12
26

Review from M W (Stepdaughter of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thames Care provided carers for my father for several years. They have given a very personalised service tailoring the care given to the needs of the client. Thames Care always dealt with issues quickly, efficiently and sensitively. They always reacted appropriately to any changing circumstances and
kept us informed of their decisions. Carers kept high standards. At Thames Care, there has always been somebody available to contact whenever we needed to speak and this gave us peace of mind. Many thanks to all involved.

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Review from Steve S (Son of Client) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having selected 3 providers for interview, we chose Thames Care and were not disappointed. My mother was very happy with the carers and the service provided. They fully met the expectation they set at the original interview.

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Review from G S (Son of Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I will never forget the care and dedication shown to my father by his carers, during the last few weeks of his life. You gave him back his dignity and that is something that will never be forgotten. Thank you from the bottom of our hearts.

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Review from Claire W (Daughter-in-law of Client) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged Thames Care to support my parents-in-law initially for one visits a day, which later became full live-in care plus working nights 7-days a week. The needs of my father-in-law especially were ever-changing. Thames Care was always willing to approach this in a responsive and proactive way.
They adapted care plans and input where needed. There were teething issues at times, which were quickly and calmly resolved. On the whole, the care and support given were excellent.

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Review from Carolynne B (Daughter of Client) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are so thankful to Thames Care for the professional and kind support they gave our Mum. They were always flexible and accommodating in Mums changing needs. Mum enjoyed the support they gave her from personal care to companionship visits. Mum always called her support workers my "ladies"
- it was a comfort to know that Mum was being given such excellent care. We would hear laughter and chatter with Mum during their visits. In particular, they were unbelievable wonderful in their support of Mum and the family as her health failed, and we moved into palliative care. Supporting Mum with such kindness in her last days, which enable us to support Mum at home. Thank you, Thames Care team.

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Review from John H (Client) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, reliable, satisfactory, cheerful.

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Review from J M (Client) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service - able to respond quickly to put a care plan in place at very short notice, which allowed me to retain my independence after an accident. Reliable and flexible, great communication and the standard of care was exactly what I needed.

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Review from Sue P (Daughter of Client) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Thames Care to be most helpful. Anything that I need to discuss is done with care and always administered. Mum has been very happy with her carers. Thank you to all the team for your help.

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Review from Carole E (Daughter of Client) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Thames Care enough for the excellent care and support they gave my mother for nearly 3 years. The team always acted very professional, at all times, especially through this pandemic we are all coping with. My mum loved her carers and always looked forward to their visits. They also helped
and supported me and the family, which was a real comfort. Well done all of you - great team - you were our lifeline.

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Review from M H (Wife of Client) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful from the start. Carers are excellent on time every day and always very pleasant. Very professional.

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Review from J H (Son of Client) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Thames Care to look after our mother. Right from the start, we were very pleased with the carers that visited mum; they were all brilliant. I would recommend them to anyone that needed the service to care for a loved one; they were very helpful in every way. I cannot praise them enough, thank
you, Thames Care.

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Review from S K (Wife of Client) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Thames Care for about 18 months and have been extremely satisfied with the care provided.
My husband has a regular carer who is very professional and conscientious.
We wouldn't hesitate to recommend Thames Care.

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Review from R D (Daughter of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Considerable care taken to adjust to the individual needs of clients. Responsive to changes in needs and good communication with family.

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Review from Moira M (Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using the services of Thames Care for just over a year and have been very satisfied, particularly with my individual carer. I have no complaints about the care I receive.

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Review from Sylvia G (Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always polite, pleasant and always ready to respond to any requests. They wear gloves and protective aprons, which they change, if need be, in order to perform a certain task such as applying cream to the legs. The carers arrive punctually and always greet me cheerfully. The idea of having
a designated carer is excellent as it gives a heightened sense of security and the knowledge that the care given will be exactly to ones liking.

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Review from Frances S (Client) assisted by family/friend published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The young ladies are all pleasant and a great help and set me up for the day.

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Review from Eileen R (Daughter of Client) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care given. Dad lost speech and mobility due to a stroke a year ago. The carers are really good at communicating with him, explaining what they are doing and including him in their conversations. They try to follow his wishes. They are gentle and mindful of his dignity. They
are also very supportive of the family. The only slight issue we have had recently is ensuring we have consistent timings of visits of carers - the office team are working to improve this for us.

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Review from Marian P (Client) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. The carers are extremely kind and chatty which makes my day.

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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Thames Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Thames Care is calculated as follows: ( (55 Excellents x 5) + (16 Goods x 4) ) ÷ 71 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Thames Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Chris

Chris Spenceley

Job Title: Director & Registered Manager

Joined: 2011

Chris has operated a care service in Reading, Wokingham and Henley-on-Thames since 2011. Chris believes that Thames Care serves the interests not only of its clients, but of the wider community too, through the provision of quality in-home care, given by highly trained and motivated care staff. He says: “We understand the concern associated with having an organisation help to care for a loved one, and work together with our clients and their families to develop both trust and understanding.


Through our first class service provision we aim to give clients’ relatives the comfort of knowing that, whatever the situation, we will go that extra mile to ensure our clients can live comfortably, safely and above all happily in their own homes.” Chris enjoys creating and leading teams, giving people the opportunity for personal growth and allowing them to greater contribute to their team being the best in their chosen field.


Donna

Donna Parker

Job Title: Care Manager

Joined: 2013

With over 18 Years of experience I have been able to bring my knowledge and experience to Thames Care and have a great input whilst working alongside the Registered Manager. I believe it is important to provide good quality care to our clients, not only does this offer reassurance to them but also to their families in knowing that their loved ones are being looked after safely.


My role as Care Manager, involves me meeting potential new clients in their homes or hospital settings and to assist them to be actively involved when setting up a new care package to suit their needs and wishes, allowing them to remain in their own homes whilst maintaining their independence. I closely monitor all care provided to ensure the needs are met and I actively participate in the provision of care in the client’s own home and am always looking for opportunities to improve the service that we provide.


Rose

Rose Smith

Job Title: Training and Development Manager

Joined: 2013

“My introduction to care came in 1998 through an opportunity to work in a nursing home and I subsequently moved into the domiciliary care field. I worked for the same domiciliary care company from 2001 until 2013 gradually working my way to becoming a Recruitment and Training Manager.


An opportunity came to try pastures new and decided that this was the right time for me to make a move. I have been working for Thames Care since this time in the capacity of Training and Development Manager. Since my first day at Thames Care, I have been made to feel welcome and part of the friendly dedicated team of staff. Working with a diverse care staff that has different experiences from me, listening to and sharing our experiences is a very enjoyable part of my job. “


Kerry

Kerry Neighbour

Job Title: Care Co-ordinator

Joined: 2013

I have been working in care for 10 years and have been with Thames Care for 7 years. I enjoy my role as a co-ordinator because it’s busy and challenging. Thames care is a great company to work for as the staff are well looked after which creates a helpful and friendly atmosphere where people work as a team. It’s so rewarding seeing the difference we make to people’s lives, assisting them to retain their independence and remain living in their own home


Carol

Carol Millard

Job Title: Lead Care Co-ordinator

Joined: 2019

I have worked for Thames Care since February 2019, having spent 14 years working for Thames Valley Police I felt a new challenge and change of career was due.


When I joined Thames Care I worked as a domiciliary care assistant until I started working in the office as a Care Co-ordinator. Then in September 2020, I took over responsibility for overseeing the Live-in care packages, being promoted to Lead Care Co-ordinator. Working in the office is a busy and demanding role, however, doing this alongside such a good team makes every day satisfying. We all work as part of a team that together provides a committed service to our clients. Assisting people to improve their quality of life is very rewarding and I go home every day knowing I have made a difference.


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