Review from G H (Son-in-law of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience

At the start of the new year, I wrote to thank the Home Instead team for their continued care for my father-in-law.
We are so fortunate to have such a great team for whom nothing seems too much trouble.
Personal care, looking out for presenting health concerns and keeping the home neat and tidy,

all done with good humour and friendliness.
Communication is excellent despite me living many miles away.
I would highly recommend this team to anyone looking for this level of support.

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Review from K N (Daughter of Client) published on 3 January 2023
Submitted via Website • Report

Overall Experience

We used Home Instead (Maidenhead) whilst my mother way staying with me for nearly five weeks. My mother has complex physical needs as well as dementia. The whole experience of setting up the support requirements with the office team, the management of the schedule throughout the month and the actual

care provided was fantastic. I cannot speak highly enough of the whole team and each and every carer engaged brilliantly with Mum, showing her kindness, patience, respect and making her time with them thoroughly enjoyable. I had complete confidence in each person to care for my mother and keep her safe, happy and comfortable when I could not be there. We felt very comfortable having the carers in our home and they immediately felt like part of the family. Not only did they care for Mum, but they offered great support to me at a challenging time.

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Review from Fiona J (Niece of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience

We are so happy with the care Home Instead give our uncle. The whole team are excellent. Not sure what we would have done without them, it has taken so much stress away knowing we have a reliable, caring team. It's not just the excellent carers but all the team who organise and advise us if we have

any questions.
Thank you, Home Instead!

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Review from Sarah H (Wife of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience

It's such a comfort to know that Home Instead provide the same level of care for my husband that I do myself so that I can relax.
Always a cheerful smile comes with our lovely helpers, along with practical suggestions to make life easier.

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Review from Sue M (Niece of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience

I cannot fault the service our family have had and continue to have from Home Instead. We currently have care for one relative and have had their help earlier this year with another. Home Instead always make sure to introduce new carers and keep us informed. They even came on a Saturday afternoon to

set up care when we needed it quickly. Cannot thank them enough.

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Review from Jyotika L (Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience

After a debilitating stay in hospital my old care agency could no longer accommodate my increased needs so I contacted Home Instead on a whim and I'm so glad they I did. They responded quickly and efficiently. Over the next few months, my condition changed from recovery to living with a new normal and

their brilliant carers have been with me every step of the way. Both the office staff and carers have been outstanding, efficient, flexible and friendly. I've used other care agencies in the past and I can safely say they are one of the best I've ever used.

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Review from Julia F (Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience

Home Instead have been incredibly helpful and are everything you would hope for with a home care company.
They are genuinely kind and helpful. They are always on time and the ability for my mum to become familar with her care assistant is hugely beneficial. The support is excellent for my mum who is

now making great strides towards improvement. I can't recommend Home Instead enough and I'm so very pleased I found them!

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Review from Gregg F (Son of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience

The service from Home Instead has been excellent from the start. They are very caring, attentive and have made our mother feel at easy. Highly recommend them to anyone looking for home care services.

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Review from A L (Son of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience

All the team have been fantastic. The service is attentive and professional, the organisation has been excellent and cannot fault the care team who Mum loves! All in all, cannot recommend them highly enough.

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Review from Matthew R (Son of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience

The quality of the support given to the family member has been consistently good during the period in question. This is an individualised service depending on the needs and circumstances of the service user. I can’t praise this service enough.

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Review from Fiona G (Sister-in-law of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience

I would highly recommend Home Instead Agency. From the care staff through to the office/management team we have felt so supported with the care provided for my sister-in-law. The level of care has been consistently good and communication has always been excellent. Having experienced other care agencies

Home Instead have been marvellous.

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Review from Tim O (Son of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience

After my father suffered a stroke, I initially struggled to find suitable care, until I found Home Instead. From the outset they were understanding of the situation, quick to reply to any query and went above and beyond in order to set up the cover we required (despite being extremely busy).
Once

in attendance, the care and support given were excellent, the staff were professional in terms of what was needed, friendly and supportive of my father, and generally considerate of all aspects of our needs.
I cannot recommend Home Instead highly enough.

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Review from Catherine S (Daughter of Client) published on 1 September 2021
Submitted via Website • Report

Overall Experience

My mother wasn't sure about having help initially but as soon as she had had some visits from carers she felt very positive about it. She told us the carers were a pleasure to have and she said they were friendly and very sensible.
The carers worked with my mother to give her the help she needs. This

has made a massive difference to my mum and we have been able to stop worrying about her knowing she is in safe hands.
Everyone at Home Instead has been so helpful, caring and professional, we couldn't praise them too highly.

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Review from Joy S (Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience

From my first enquiry about Home Instead, the service given has been excellent. They quickly assessed my needs with great care and compassion.
My assigned carer has been like a right hand, nothing, whatever asked, was too much trouble.
I can wholeheartedly recommend this service, whether it be for

a short or long term care.

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Review from Hannah G (Granddaughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience

Home Instead (Maidenhead, Henley & Wallingford) have provided daily care for our Grandfather for a few years now. Within this time they have provided excellent care, been incredibly reliable and provided great communication. He has a regular carer who he has a really good relationship with and who he

trusts. They have got to know him really well and understand his needs, which is such an enormous help to us all. Home Instead (Maidenhead, Henley & Wallingford) are always really adaptable, supportive through any situation and we are very grateful for the care provided. Would highly recommend.

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Review from Clare B (Daughter of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience

Home Instead (Maidenhead, Henley & Wallingford) have been exceptional in all aspects of the care and support they have given to my father, his partner and to us as a family. From the start of dads journey all of the team have been professional, supportive, flexible and respectful to all of our questions

and needs, both physical and emotional. The reassurance they gave to us as a family to enable dad to remain in his home has been everything that we needed over his last few months. Thank you to all of the team.

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Review from Bob P (Son of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience

The service provided by Home Instead (Maidenhead, Henley & Wallingford) has been very professional at all times. The care and attention provided to my mother has been of great benefit to her and really helped her confidence and well being in the current climate.

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Review from Sarah D (Daughter of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience

We as a family greatly appreciated all the carers support over the last twelve months for our parents. They were always willing to go the extra mile for us without complaint. All of them had sunny personalities and a great sense of humour. We could not have asked for anything else. They were all brilliant.

We would highly recommend your Home Instead (Maidenhead, Henley & Wallingford). Thank you.

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Review from David M (Son of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience

I live a long way from Mum so it is reassuring to know that Home Instead (Maidenhead, Henley & Wallingford) are visiting her and checking she is okay. They provide great service. The care givers are the most wonderful people and the management and communication is excellent. I strongly recommend Home

Instead (Maidenhead, Henley & Wallingford). They have taken a huge weight off my shoulders.

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Review from Liz P (Daughter of Client) published on 14 January 2021
Submitted via Website • Report

Overall Experience

Homecare Instead provides daily help for my Mum. Although she was a little reluctant at first to use a care company, she now really enjoys their company and help. Over the Christmas period, Mum was rushed into hospital, and the care company continued to pop in and visit Dad, making sure he had eaten

a good meal. When we were told Mum was going to be discharged on Boxing Day and she needed to have three visits a day, within a few hours a rota had been sorted and carers gave up their holiday time to help us.

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Home Instead (Maidenhead, Henley & Wallingford)

Care Provided by Home Instead (Maidenhead, Henley & Wallingford)

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Funding & Fees Guide for Home Instead (Maidenhead, Henley & Wallingford)