Review from Ian H (Son of Client) published on 4 June 2019
Submitted via Website • Report

Overall Experience

We have found that careers are very supportive of Mum and exceedingly kind and patient. The office staff are always prompt at replying and answering any queries and are more than willing to accommodate any changes of requirements.
There is always a phone call if there are any issues to be discussed

and there is a regular meeting to discuss additional requirements due to Mum's condition.
My sister and I feel very supported by the team who look after Mum who at times can be demanding. It is a great weight off our shoulders.

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Review from Philippa A (Client) published on 1 May 2019
Submitted via Website • Report

Overall Experience

Home Instead have provided a care giver for me for the last 4 months. Right from my first introduction their care has been excellent, they are very careful to match the care giver to the client. The only reason that I am no longer employing them is because I now need full time, live in care. I shall

be sorry to say goodbye to my Home Instead care givers.

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Review from Pam (Daughter of Client) published on 15 March 2019
Submitted via Website • Report

Overall Experience

We have been using Home Instead for 16 months now, during this time Mum's care needs have changed and increased. The Home Instead office staff and visiting caregivers have been fantastic, working with us to understand Mum's cognitive changes and develop a solid team to support us keeping her happy at

home. We have been able to keep consistent carers who have demonstrated levels of commitment, integrity and genuine caring friendship towards our Mum. We have been very impressed with the team and office support staff in recent months when we've had some challenging issues to deal with. Liaison with the office to make changes and update care needs is efficient, timesheet and invoice accuracy is excellent. Ultimately though our praise is for the quality of our four caregivers who provide such a wonderful level of care across a range of roles/duties, understanding and supporting Mum.

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Review from Yvonne W (Wife of Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

It is not my practice to partake in reviews but in this instance, I would say that I have no hesitation in recommending Home Instead to any one of my friends and would happily use Home Instead again.
This is the first experience of home care we have had and it has been superb on all counts.

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Review from Paula M (Daughter of Client) published on 12 February 2019
Submitted via Website • Report

Overall Experience

I simply cannot praise Home Instead enough. It's not just the caregivers that actually care about the Client, the office Staff do as well and everyone seems to be totally 100% genuine with this. The carers are always punctual, polite, efficient and, without exception seem to enjoy their jobs. My parents

have built up a lovely rapport with their team of Carers and living locally, I have also had the pleasure of meeting them. They always treat them with respect, dignity and care almost as if they were their own Family members. I would have no hesitation in recommending them to any friends/Family and I am so grateful to the person who recommended them to me.
Thank you Home Instead, it's truly a minefield out there when looking for Carers but your support and care has been amazing.

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Review from Karen B (Daughter of Client) published on 2 January 2019
Submitted via Website • Report

Overall Experience

The service provided was excellent and we could not fault anything. Our Mother received excellent care and the carers not only cared for her but ensured the rest of family were coping as well. I would highly recommend the service we received to anyone else in the same situation. All carers went above

and beyond their duties.

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Review from Amanda K (Daughter of Client) published on 26 November 2018
Submitted via Website • Report

Overall Experience

The home care by two carers at present for my mum is outstanding. The care provided goes "above and beyond" in my opinion and ensures Mum is able to remain in her own flat, keeping independence. So grateful.

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Review from Alison H (Power of Attorney of Client) published on 18 July 2018
Submitted via Website • Report

Overall Experience

Our company has been commissioned by the solicitor holding an EPA for our client to ensure that her care needs were met and to oversee her care arrangements. Our client has dementia and we came to Home Instead, Maidenhead when the existing care provider, at short notice, was unable to provide care cover.

The directors responded immediately at a weekend and ensured that all the necessary paperwork was with us to be forwarded to the Attorney on the Monday morning. The director arranged to undertake an urgent care assessment and provided very experienced and well-trained carers to cover the care gaps. Their carers have provided outstanding care in a sensitive and gentle way. I have also been impressed by the carers' attention to detail and, although it was known that this was a very short term assignment, their diligence in bringing care and home issues to my attention.

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Review from Jane P (Daughter of Client) published on 7 June 2018
Submitted via Website • Report

Overall Experience

My Mum has been using the services of Home Instead for nearly four months and I can't praise the team enough. Mum has recovered really well after her initial fall, back in January and her hip replacement. I believe part of this recovery is due to the carers she has come in every morning, which has been

great, Mum and her carer seem to have really hit it off, thank you so much for your fantastic pairing.
From the very beginning, you have made it so easy and filled the whole family with confidence which has taken away a lot of our worries at a time when Mum had lost her confidence and at 88 has ensured Mum keeps her independence and has regained her confidence. The fantastic service is allowing Mum to stay in her house on her own and we know how precious this is.

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Review from Doreen M (Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience

I have only used the agency for a few weeks and I am really pleased with the standard of care I have been offered. I was disappointed at the beginning of this period as my carer was taken poorly with mumps and then she had booked her holiday straight after this time.
I had a very young person in her

place and needed somebody more experienced. Pleased to say I have been very pleased with the person. At present, I have a very hard working caring person helping me.

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Review from Cindy S (Daughter of Client) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience

Great people/service/organisation. Cannot fault anything they allow me not to worry about my mum and always flexible if needed.

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Review from Joan L (Client) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience

I could not hope for better care. My carers are so friendly and not "pushy!"

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Review from Richard B (Son of Client) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience

My mother is 86 years old and has dementia. Home Instead provide one to one-hour companionship service per week and also additional visits if I go away for some time during the week.
I have found the managers and carers to be polite, respectful, helpful and efficient.
My mother very much enjoys her

companionship visits.

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Review from Diana S (Client) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience

I have always found carers who have come to help us helpful, caring and very pleasant.

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Review from Robert (Son of Client) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience

Home Instead do exactly what we wanted them to do - provide support and ensure all is well on days when I do not visit. The carer has established a very good personal relationship with Father, and I have peace of mind. All in all, a very good, reliable service.

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Review from Heather J (Relative of Client) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience

I have nothing but positive comments about the team at Home Instead. A team of carers has been assembled to make daily visits to my relative. She is quite reluctant to change and the team is working carefully to build a relationship with her. They are respectful and are finding a perfect balance of

approaches to assist her with personal care and keeping her flat tidy.
The management team is always helpful and work to find creative solutions as I live out of the country and having met all parties, I am fully confident that my relative is being well looked after.

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Review from Clare D (Daughter of Client) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience

Carers are exceptional. They look after mum as I would myself with attention to detail and a totally personal approach. They share helpful practical information, work together as a team with the family to keep mum safe and well. We have been well supported and communication is excellent. They make mum's

life happy and secure- life is so much better with them involved!!

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Review from Barry D (Client) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience

Had same caregivers for 4 years, everything she does, she does very well and doesn't need to be asked. I am very pleased with the service. Much better than the previous agency.

Reply from Paul Westgarth, Director at Home Instead (Maidenhead, Henley & Wallingford)

Thank you for your views, clearly our Care Givers are often very exceptional people who do, quite simply, care.

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Review from Susan B (Daughter of Client) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience

This has been a useful review and every aspect has been covered in a thorough way. We are extremely pleased with the standard of care provided by Home Instead and all is working extremely well. All the carers are very caring and client focused.

Reply from Paul Westgarth, director at Home Instead (Maidenhead, Henley & Wallingford)

Thank you for your kind comments, they will be shared with the Care Giver concerned

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Review from Alan M (Wife of Client) assisted by family/friend published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience

Our carer is always cheerful and helps out with small jobs if I ask her.

Reply from paul westgarth, director at Home Instead (Maidenhead, Henley & Wallingford)

Thank you for you comments....our Care Givers try very hard to go the extra mile
Paul Westgarth
Director

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Home Instead (Maidenhead, Henley & Wallingford)

Care Provided by Home Instead (Maidenhead, Henley & Wallingford)

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