Home Instead (Maidenhead, Henley & Wallingford)

Unit 5, Castle End Business Park, Ruscombe, Maidenhead RG10 9XQ
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9.9 85 Reviews
  • Home Instead (Maidenhead, Henley & Wallingford), Maidenhead
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Care Provided by Home Instead (Maidenhead, Henley & Wallingford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Melissa Johnson (Director)

Funding & Fees Guide for Home Instead (Maidenhead, Henley & Wallingford)

  • Prices

  • We can start from as little as an hour a week and have a minimum visit time of 1 hour.
    Hourly and live in fees are available on request.
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Home Instead (Maidenhead, Henley & Wallingford) Reviews (85)

Total of 85, showing 81-85
9.9

Home Instead (Maidenhead, Henley & Wallingford) has a Review Score of 9.9 (9.859) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Maidenhead, Henley & Wallingford) has 85 reviews.

Overall Experience

  • 84
  • 1
  • 0
  • 0
  • 0

Date Published

85
1
3
12
73

Review from Jean (Client) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say that this company is what I call "Top of the bill", which means excellent.

Reply from Paul Westgarth, Director at Home Instead (Maidenhead, Henley & Wallingford)

Thank you for your endorsement...great to be up there with Morecambe and Wise!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tony (Son of Client) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the service provided by Home Instead. The care is first class.

Reply from Paul Westgarth, Director at Home Instead (Maidenhead, Henley & Wallingford)

Thank you for your kind comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julia (Daughter of Client) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service- they give exceptional support. Really appreciate the attention to detail.

Reply from Paul Westgarth, Director at Home Instead (Maidenhead, Henley & Wallingford)

We are very pleased to receive such a positive review and have passed on your comments to the Care Givers involved who always appreciate feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A V (Son of Client) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are completely satisfied with the service provided by Home Instead. Mothers general condition is a testament to the fantastic level of care that she has received from her carer.

Reply from Paul Westgarth, Director at Home Instead (Maidenhead, Henley & Wallingford)

We work very hard to provide excellent support through local CareGivers who genuinely Care about their Clients...and it is really encouraging to receive positive comments like these.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from James S (Son of Client) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead are excellent at helping mum keep her independence at home.

Reply from p westgarth, director at Home Instead (Maidenhead, Henley & Wallingford)

Thank you for your very positive feedback


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Home Instead (Maidenhead, Henley & Wallingford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Home Instead (Maidenhead, Henley & Wallingford) is calculated as follows: ( (61 Excellents x 5) + (10 Goods x 4) ) ÷ 71 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Maidenhead, Henley & Wallingford) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (23)

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Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Maidenhead, Henley & Wallingford) to verify any information. View our terms and conditions. Home Instead (Maidenhead, Henley & Wallingford) has a Basic Service – more info.