Phoenix Care Ltd

Unit 3, Thornes Office Park, Monckton Road, Wakefield WF2 7AN
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9.8 19 Reviews
  • Phoenix Care Ltd, Wakefield
Phoenix Care Ltd offers home care services in Wakefield, Yorkshire. It is a family-run company that focuses on individualised packages that support physical and emotional needs while promoting independence.

Their home care services include personal care, respite care, cleaning services, administering medication and palliative care. They also offer social inclusion services, empowering people to get out and about in their communities and be as independent and social as they desire.

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Care Provided by Phoenix Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Phoenix Care Ltd
  • Person in charge
  • Joanne Thompson (Manager)

Funding & Fees Guide for Phoenix Care Ltd

  • Prices

  • £22.95 per hour

Phoenix Care Ltd Reviews (19)

9.8

Phoenix Care Ltd has a Review Score of 9.8 (9.844) out of 10, based on 9 reviews in the last 2 years. Over all time Phoenix Care Ltd has 19 reviews.

Overall Experience

  • 17
  • 2
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Date Published

19
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9
10

Review from D S (Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care I receive, the best thing about my care is I have the same carers at the times I agreed. They will take me to the doctor's, dentist, hospital appointments shopping and the garden centre for a coffee and a bun. They are amazing and will do anything for me I have built
up a good relationship with them.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Thank you for your review. I'm so glad you have a good relationship with them all. It's a pleasure to help you and glad we're meeting your needs.


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Review from Sally H (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Phoenix Care enough! They are fantastic care providers that go above and beyond with their care services, nothing was too much trouble for mums requirements. They gave my mum the care, dignity and support she required to stay in her own home. We as a family classed Phoenix Care as family.
A
fantastic company for your care needs.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Thank you for review. It's so nice to hear your kind words.


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Review from Melville K (Son of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Phoenix have been providing home care for my mother for over a year now and have been helpful, caring, approachable and flexible in all aspects of the care they have provided. They go above and beyond in the help and assistance that they give to my mother at all times and I could not be happier with
service provided. I would not hesitate in recommending them to others.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Thank you for the review Mel. It's such a pleasure to care for your mother. We care for her dearly. Here's to many more years of providing care for her.


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Review from F D (Niece of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good always on time very helpful and friendly staff.
A great help to me, could not manage without their help they do such a lot for my auntie including her shopping as she is bed-bound. Would highly recommend to anyone needing help with an elderly family member.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Thank you for the review. It's our pleasure to care for her.


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Review from Christopher R (Son of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one my mother has been treated with respect and kindness. Time and care have been taken to help my mother understand accept and then own her care needs. The service has been delivered in a family-friendly and professional manner. This has provided both comfort and confidence to me and my mother.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Good morning Christopher thank you for your kind words. It's a pleasure caring for your mother. I'm so pleased she feels at ease.


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Review from T W (Client) assisted by family/friend published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrive promptly on the given time, in uniform, clean and presentable. Very polite and helpful listening to our wishes will go the extra mile. Extremely reliable.

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Review from A C (Wife of Client) assisted by family/friend published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found your company to be very professional and reliable at all times. The staff are very friendly and kind, also very respectful, they are helpful and good with advice, they give dignity to the clients at all times, very professional we have not had any problems at all. They also work very tidily
and respect your home. Thank you.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Thank you very much for your kind response. We're really pleased about the feedback about our staff. We noticed that the management had a 4-star. If you would like to call our office to discuss how we can improve. Kind regards.


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Review from S E (Daughter of Client) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Phoenix Care have done everything they could to ensure Mum's complex needs have been attended to with care, empathy and diligence. We are extremely pleased with the management, carers and the high quality of service.
Mum is very comfortable with all staff.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Thank you so much for your comments, we do become so busy that we always forget to gather reviews from our clients and their families. I too understand how busy you can be, so taking time out is really appreciated. Regards.


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Review from Ian C (Son-in-law of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company cares for my father-in-law, he has been under their care for the last few months. I'm very happy with how all the carers conduct themselves and with all the care which he receives from them all.

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Review from Edwina F (Daughter of Client) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care staff are very friendly and helpful. They do not hesitate to go the extra mile under their own volition. My mum looks forward to their visits as they really cheer her up. Would not hesitate to recommend them to anyone looking for a new care provider.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Thank you, Edwina, for your kind response. We love caring for your mum and seeing her smiling face! Its been a pleasure caring for her for the last 9-years, and hope to care for her for many more.


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Review from Tina B (Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the ladies that come to mine are very good and helpful. They do the jobs that need to be done and always talk to me and my son. I would not go to a different company. They have helped me get through bad times and good times and I can't ask for more than they do

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Thank you Tina for your response. So glad we're making a difference!


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Review from David L (Son of Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Phoenix care provided Homecare for my mother for several years. Throughout these years the staff have been professional, caring, supportive and instrumental in allowing my mother to spend her last years in her own home. Having carers coming into a family home can be intrusive, yet phoenix care were
always respectful and their presence was always welcome. They have always had a flexible approach in ensuring that my mother received the care she needed and were always respectful of her wishes. The consistency of staff over the years allowed many of the staff to become my mother's friends, sharing in celebrations, and tragedies with compassion and empathy.
I would, without any reservation, recommend Phoenix care to anyone requiring home care for them or their loved ones. It is only when you see the difference good home care can make, do you truly appreciate the value.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Thank you David for your wonderful review. It was a pleasure caring for your mother. We miss her so much.


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Review from Chris H (Son of Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We find Phoenix care to provide a professional service to my mother. Good communication is kept with the family as a whole.
My wife was a senior care manager within the Social care sector for 30 years and therefore is able to assess and monitor the performance and care of the organisation on a day
to day basis,
The staff arrange all mum's medical requirements and arrange the wording of medicines etc.
We seem to have a good rapport with management and care staff at all times.
Mum on the main would seem to have a very good report with the careers on a day to day basis,
We are also very pleased with the ability of the administration in relation to clear and correct billing.
Overall we are very happy with Phoenix Care.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Many thanks for your response, Chris. It's a pleasure caring for your mother.


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Review from Jo B (Daughter-in-law of Client) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company is amazing. We were lucky enough to be able to change from an inadequate care provider to Phoenix, and wow! What a difference it has made. We now have regular visits, at regular times and all care needs are met. And so much more than that. The carers have all been so kind and thoughtful
with my mother-in-law, it's made a positive difference to her and us. They've arranged extra things like automating medication deliveries, and have been happy to help with other things too. Our mother-in-law lives a distance from us so it's been a godsend to have trust in what they are providing - a stark contrast to the previous company. The manager has been amazing too, helping to arrange a smooth transition, and they all deserve medals. I'd have no hesitation in recommending this company, they seem to treat the staff well and understand how to run an effective and efficient care service. Thank you all.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Thank you so much for the kind review Jo. I'm so happy to hear we have made such a difference. Once again many thanks.


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Review from Debbie M (Daughter of Client) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad suffered from dementia and Parkinson’s, it’s a heartbreaking time. We knew he wouldn’t get better but at least we knew he was as comfortable and at home! Mum forever promised no care homes! The personal care provided to dad was with dignity, he was always clean, neatly shaven and smelt lovely. His
mobility deteriorated, some days much worse than others, it was a difficult day the time was always given. The package of support was certainly individualised to dad. The communication of a log between carers always ensured even on the bad days he was cared for well. It’s the bigger picture from Phoenix, the emotional support that was needed, especially to mum as she struggled too, physically but more sadly her heart was breaking for her husband of 60 years. Phoenix's mission is to put the care back into caring. For us, that statement was well and truly upheld. I am forever grateful.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Thank you so much for this review, we loved caring for your dad, such a lovely man, I'm so glad you chose us and that we made that difference. Our mission was completed. We miss them both so much, it would be so nice to pop in and see her for her wonderful coffees! Hopefully, when safer to do so, we shall see her very soon. Thanks once again Debbie, it is appreciated.


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Review from Julie D (Daughter of Client) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, Mum was reluctant to have any carers to help her. She had Alzheimer's Disease and found it difficult to admit the need for help. The staff at Phoenix Care worked with us to ensure that Mum was given her medication on time and that she was given some encouragement to eat and drink regularly.
The Phoenix staff built a good rapport with Mum and spoke to my sister and I to find out about her past experiences, jobs and pets that she could remember. The carers that visited regularly, managed to use this information to keep Mum's mood up and make her laugh. Mum was reluctant to leave her chair. On a nice day, a short walk became another job for the carers. The care continued daily during the pandemic. As Mum's condition worsened, my sister and I were staying more at Mum's and the Carer's, or Mum's ladies as she called them, gave us a short but needed rest. The end-of-life care provided by Phoenix was seamless as Mum continued to be cared for by her ladies and daughters together.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Many thanks for the kind review, Julie. It was a pleasure to care for your mum. She is dearly missed.


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Review from Wendy C (Granddaughter of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we realised that we could no longer give Nanny the care and attention that she needed, finding someone we trusted to care for her seemed terrifying. A close friend recommended Phoenix Care Ltd. The owner came to see us and took time to talk to us and to Nanny, spending time to really get to know
her. The owner was knowledgeable, supportive and caring, she truly wanted to make a difference to Nanny’s quality of life. Nanny was soon seeing care visits as time with her ‘friends’. The fear we had quickly melted away, replaced by relief that we had taken the right decision. Phoenix Care Ltd made a life-changing difference to Nanny’s final years. The level of care Nanny received gave us more time with her. At least one more Christmas dinner, ice-creams in the garden with the great grandchildren and a thousand more smiles than we ever expected. Nanny was certainly in the best hands and the smile on her face, when the carers arrived, tells me Nanny knew that too. My deepest thanks to Phoenix Care Ltd.

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Review from Simon R (Brother of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Phoenix Care cared for my late brother for the last 4 years. The support, care and commitment provided by the manager and her team was second to none. Nothing was too much trouble and they were always there when needed at the drop of a hat. Would strongly recommend Phoenix Care. A professional, caring
and without question reliable and trustworthy care provider.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Many thanks for this review Simon, it was an absolute pleasure caring for your brother, he will be missed by all at Phoenix Care.


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Review from Ian C (Nephew of Client) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but admiration for the professional and efficient care given by the Phoenix team to my aunt in the last months of her life, and gratitude for the compassion, thoughtfulness and kindness they showed to her during that time.
All this was done during the peak of COVID. It would be impressive
at any time but more than I could have believed in times like these.
My aunt spent her entire working life nursing or training nurses, and her standards were traditional and high. Phoenix met those standards, and she always spoke very highly of their staff.
Her fiercest wish is that she would be able to pass away in her own home. While any death is sad, to die peacefully in your own home feeling safe and cared for after a long and full life is as good as it gets. Phoenix enabled her to finish life on her own terms with genuine empathy and true professionalism.

Reply from Joanne Thompson, Director at Phoenix Care Ltd

Thank you so much for such a positive response. It was a pleasure looking after your Aunt. We are happy that she got her wish to stay at home, our only regret is that we didn't know her earlier, such a character and such a wise woman. Again thank you for taking the time to write this review.


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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Phoenix Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Phoenix Care Ltd is calculated as follows: ( (51 Excellents x 5) + (3 Goods x 4) ) ÷ 54 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Phoenix Care Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Phoenix Care Ltd

What Type of Services does Phoenix Care Ltd offer?

Phoenix Care Ltd offers Home Care.

How many Carers does Phoenix Care Ltd employ?

Phoenix Care Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Phoenix Care Ltd to verify any information. View our terms and conditions. Phoenix Care Ltd has a Platinum Service – more info.