Home Instead (Newcastle Upon Tyne)

14 Lansdowne Terrace, Gosforth, Newcastle upon Tyne NE3 1HN
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Top 20 award
9.8 53 Reviews
  • Home Instead (Newcastle Upon Tyne), Newcastle upon Tyne
Home Instead (Newcastle Upon Tyne), Jan 2021 and March 2018 CQC 'Outstanding', provides care that supports the emotional as well as the physical needs of each client. Tailored care supports a quality of life, contributing to the lives and dignity of vulnerable adults as well as their family and loved ones.

Versatile services can include assistance with bathing, dressing and eating, as well as helping with daily chores such as shopping and meal preparation. Caregivers also understand the importance of companionship and supporting independence.

Many at-home clients receive Home Instead Care as a result of a direct approach by their families, but they also have strong links with medical practices, social agencies and charities, which utilise their comprehensive services or recommend them to their clients.

Some of their work involves liaison with care homes and independent living centres providing individual residents with a higher level of care when extra help is needed. They can also provide valuable staff assistance during busy times of day or when staffing levels require some external support.

Whilst principal services involve the day-to-day care of older people in their own homes (and in care homes), they also provide a range of specialist services, which include Alzheimer's and dementia care, convalescence care - and respite care, for families who need a break from day-to-day caring duties.

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Care Provided by Home Instead (Newcastle Upon Tyne)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Cath Fullerton (Manager)

Funding & Fees Guide for Home Instead (Newcastle Upon Tyne)

  • Prices

  • Available on request

Home Instead (Newcastle Upon Tyne) Reviews (53)

Total of 53, showing 1-20
9.8

Home Instead (Newcastle Upon Tyne) has a Review Score of 9.8 (9.829) out of 10, based on 21 reviews in the last 2 years. Over all time Home Instead (Newcastle Upon Tyne) has 53 reviews.

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Review from Ally S (Sister of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to put into words how much we appreciate everything Home Instead have done for my sister and our family. They were able to increase visits, including overnight, almost immediately. They had a fabulous team who would visit regularly and introducing anyone new was done with care and thought.
The carers wrote on the Portal and in my sister's diary, keeping the family up to date on a daily basis. We certainly got the impression from their notes that they enjoyed visiting her.
We all enjoy my sister's company as she has a lovely sense of humour. We will not forget the Home Instead Team and the care, kindness and giggles given to her. We know she enjoyed time with all the carers and will miss them; we will, as we felt very looked after too.
Many thanks to all at Home Instead. We can certainly recommend them as being cared for at home is always preferable.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that lovely review of our services and fantastic team we have at Newcastle.


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Review from D R (Daughter of Client) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead are a huge source of support to my mam but also to myself.
Their level of understanding and empathy is excellent along with their supportive ways of making a big difference in managing and caring for my mam.
I would like to mention her carers who work extremely hard in building trust
and companionship with mam, focusing on medication and meals, their comprehensive report offers great insight into mam's behaviours. The lady in the office is both professional and understanding making sure I'm kept up to date and her calmness and empathy are a huge support to me.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for the lovely review of our services we have provided to your mam.


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Review from I S (Wife of Client) published on 1 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind. All carers very kind very respectful will do anything required to help in any way.

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Review from M M (Wife of Client) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service and with the carer.

Reply from Cath Fullerton, Manager at Home Instead (Newcastle Upon Tyne)

Thank you for submitting a review about the care you have received.


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Review from Kathryn M (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead in Newcastle looked after my dad while we were in the area for the weekend. I wanted to do a running event and also had a work lunch, and the carer provided care and companionship for Dad so I didn't need to worry.
My dad uses Home Instead where he lives and they are brilliant, they
put me in touch with their colleagues in a different branch and passed on his information. Without Home Instead, my dad's life would be a lot less happy and I would be more worried.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

A lovely review; pleased we could help whilst your dad was in Newcastle.


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Review from M M (Daughter-in-law of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We organise Home Instead to help my 93-year-old mother-in-law with domestic help and companionship. After three months she couldn't be happier with the carers who visit her twice a week, two hours per visit. The quality of the domestic cleaning they do is of high quality and the care from the staff
who visit is very good too. This has made a difference to her life and ours.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

We are pleased to hear that our services have made a real difference to your mother-in-law's life.


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Review from G C (Daughter-in-law of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to pass on our thanks and appreciation for the ongoing help and support given to my mother-in-law so far. The care professionals are so kind and patient and put her at ease immediately when assisting her with daily tasks.
The client experience manager has also been very supportive both
in the initial consultation and the follow-up meetings.
Just recently we had a slight emergency where we required extra care as we were going away for the weekend and my mother-in-law was unwell. Home Instead came to our rescue within an hour, providing wrap-around care to provide support at key points during the day.
We feel we have made a good choice in selecting Home Instead for care in the home.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for the review of our services. Lovely to hear and we will let all informed of your comments.


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Review from N H (Daughter of Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff to be courteous and helpful. The carer who visits Mum each week does an excellent job and the service review carried out by another staff member was highly satisfactory. I would recommend Home Instead to anyone needing their service.

Reply from Cath Fullerton, Manager at Home Instead (Newcastle Upon Tyne)

This is lovely to hear about our Care Professionals. Thank you for the review and recommendation.


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Review from H B (Daughter of Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received care for a few months. She was always so well cared for with the utmost professionalism.
Carers alerted me to a sudden decline in Mum's health which ensured swift medical attention. We will forever be grateful to them.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for your review of our services we appreciate the feedback.


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Review from Jill S (Power of Attorney of Client) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has lived up to its excellent reputation and I have used your services before. I was impressed with the initial evaluation visit where our talkative neighbour was well-managed and warmly listened to. We agreed to wait until suitable carers could be found for the times we requested and their
expertise. They are outstanding, fulfilling all our requirements to enable our neighbour to stay in her home safely and comfortably. Our neighbour loves and appreciates their attention. My relationship with them and their managers is professional and mutually respectful. This is a well-organised cooperative, adaptable service; the promises made in your excellent brochure are enacted. You have recruited high-quality carers and a manager who operates professionally and compassionately. My neighbour is treated in a dignified, kind and caring manner by you all. You are never patronising. I know you will adapt to and accommodate her changing needs going forward.
Perhaps I should put my name down for your outstanding care now.
Thank you.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

What a lovely review and evaluation of our services. Great to hear your experience is exactly the service we aim to provide every time.


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Review from S B (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank Home Instead for helping us to support our mother. This support is ensuring that she can remain in her own home where she wants to be. The professional carers are patient, kind and thoughtful. The admin team are excellent - nothing is too much trouble, even when I get dates mixed
up. Everything is done with a smile. Please pass on our sincere thanks to all the team members involved in caring for Mum. Gold stars all round!

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that fantastic review of our services.


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Review from H T (Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all my care workers and like the office staff, who have been extremely helpful and caring regarding all my falls and hospital visits.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for taking the time to submit a review. It is great to hear the Home Instead Newcastle team have worked together to keep you where you want to be, at home.


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Review from Christopher M (Son of Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for several years. The care has been excellent with very high standards. Alongside caring for my dad, they provided companionship. A big plus is that they have low turnover of staff so my dad sees familiar faces which is important. Communication is excellent and frequent.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that lovely review, it is a pleasure to assist with your dad.


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Review from Anthony P (Son of Client) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are currently using Home Instead (Newcastle Upon Tyne) to offer care to our aged parents (97 and 89 years old) who are still living in their own home.
I do not believe this would still be possible without Home Instead, who have been amazing from the beginning.
Everything was fully explained to
us about what is offered and the carers have arrived punctually on each visit.
Thanks for all your help which has allowed my parents to live their later years in their home which has made it easier for me.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that lovely review of our services so pleased our team is making such a difference.


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Review from Barbara F (Client) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Two carers excellent, one outstanding. Knew and had contact with people who use Home Instead. Not happy that on bank holidays rates are double, think time and a half would be more appropriate as hourly rates has already gone up.
Contacted Home Instead to complain about one carer who left me in tears.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for your review and comments which you have raised with the team. We match our Care Professionals to our clients however on this occasion the identified Care Professional was not right for you and was reallocated immediately.


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Review from Claire M (Daughter of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my parents left hospital and then a rehab home after serious falls and confusion I did not imagine they would manage at home again, but Home Instead (Newcastle Upon Tyne) have supported them and myself all along the way.
The care provided has been organised, professional, intuitive and compassionate.
My parents are always treated with dignity and respect and their overall experience has been outstanding. Thank you, Home Instead.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

What a lovely review of our services. We are so pleased the team are making such a difference.


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Review from Shirley B (Wife of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had been using Home Instead one day a week for companionship for my husband for around four years, taking him out for lunch and short walks in the country and coast, he has really enjoyed the caregivers' company.
Suddenly this April I had a fall resulting in a full hip replacement and being instructed
by my surgeon that I would be unable to do any care for a minimum of 6 months!
Having been my husband's full-time carer for 8 years this was a shock.
The Home Instead team, working with his PA and daughter immediately went into action and within a week had in place a team of caregivers 24/7, I cannot speak more highly of their professionalism, resulting in keeping him at home with his Alzheimer's sadly progressively deteriorating.
Thank you to the whole Home Instead team.

Reply from Cath Fullerton, Manager at Home Instead (Newcastle Upon Tyne)

Thank you for the review of our services.
It was a real team effort to ensure that the care required was put in place as soon as possible.


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Review from Emily M (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not rate this agency higher. From my first dealings with staff regarding what we were looking for, to a site visit by another member of staff and care, the team were excellent. They showed a real care and understanding of our situation and did their utmost to meet our needs in the most professional
and friendly manner. Our carer was empathetic, kind and helpful and we could not have wished for a better experience. Would highly recommend and use again. Thank you!

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for taking the time to submit this lovely review.


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Review from Adrian A (Husband of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Newcastle Upon Tyne) have cared for my wife, who has Alzheimer’s disease, and supported me for over nine years. We are both in our eighties. Initially, it was companionship but over the last three years it has been full-on nursing care, this is particularly so for the last year now my
wife is totally bedridden. We have two really outstandingly good, dedicated caregivers who are devoted to doing their best for my wife and supporting me. The caregivers relate so well to my wife who clearly enjoys their company. One caregiver has been with us for the full nine years and the other for over two years. They have made all the difference to our quality of life. Further, the friendly and very helpful office staff and senior management have gone out of their way to meet our ever increasing care needs, particularly this last year. Home Instead (Newcastle Upon Tyne), for us, most certainly lives up to its motto ‘To us it is personal’.

Reply from Cath Fullerton, Manager at Home Instead (Newcastle Upon Tyne)

Absolutely lovely to hear your thoughts on our service over the last 9 years. Thank you.


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Review from Richard A (Son of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care package for my parents was put in place extremely quickly, Homecare visited my parents to meticulously identify their needs and to select the professional carers which would fit the personality of my parents. My parents have previously employed a different care company and Home Instead (Newcastle
Upon Tyne) is far superior and I wouldn’t hesitate in recommending this company. I have personally met each of my parent's carers and they are extremely professional and efficient, my parents enjoy the interaction with them and as elderly people do, love the continuity of the same carers each week.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that review and really appreciate you acknowledging how attention to detail is so important.


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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Home Instead (Newcastle Upon Tyne) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Home Instead (Newcastle Upon Tyne) is calculated as follows: ( (107 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 123 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Newcastle Upon Tyne) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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Meet the Team (3)

Cath

Cath Fullerton

Job Title: Owner / Registered Care Manager

Joined: 2012

I am the owner and the registered Care Manager for Home Instead Senior Care Newcastle upon Tyne. The company specialises in providing care for older people in their own homes. I have had many years of experience having spent 30 years as a nurse with the NHS.


‘‘Having worked as a nurse I fully understand what a positive impact the right sort of care can make to a person’s life. Our service allows people to remain in their own homes, which is where most people wish to remain. Our care looks after the individual’s physical as well as emotional needs, providing companionship, interaction and stimulation and this is exactly what our elderly community needs. Our care is tailored to the needs of each individual and we can make a real difference to the quality of life of not only our clients, but their families too.”


Home Instead services include personal care such as assistance with bathing, dressing, eating and medications; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties plus companionship services from escorting clients to appointments through to simple conversation and good company.


Our Caregivers are chosen for their caring respectful approach along with their dependability and willingness to match their valuable life experience with the excellent training Home Instead Senior Care has to offer. We believe in ‘care for the Caregivers’ and that investment in their professional and personal resources is also an investment in the kind of quality service we aim to deliver. We aspire to be the "employer of choice" for anyone seeking to build a career in care in Newcastle upon Tyne or hoping to give something back by committing to a job in care.


The company is part of a national network recognized as one of the UK’s leading in home care. Their philosophy is simple, to provide a service which will enable older people to live independently in their own homes for as long as possible while improving their quality of life.


Andrew

Andrew Fullerton

Job Title: Director

Joined: 2013

In my current role, I am involved on a day to day basis with the running of the business and in particular the recruitment of our CAREGivers. I am acutely aware that the quality of the people you employ are crucial to the service you provide. We offer the best service to our clients this means we need to employ the best people. We recruit and train our own. For each CAREGiver we go through a lengthy process, we need to ensure they all need to have the right character traits. We can and do our own training in small groups we need to ensure our CAREGivers have the knowledge to complement their caring nature. We need their employment history and all have full enhanced disclosure clearance. All our CAREGivers need to have six references three personal and three professional. The recruitment process can be over a number of weeks but for good reason, we need the right people. Of course, everyone has different skills, abilities and personalities therefore we match our CAREGivers with our clients. However, I can confidently say that because we only employ the ‘right’ people I would send every CAREGiver we employ to my own parents.


Hooper

Hooper Hopper

Job Title: Health and Social Care Lead

Joined: 2018

Sharon started her career in nursing over 30 years ago where she worked as a sister in A&E and as a community nurse in the local area.


Sharon is still a registered nurse and supports our team in the community and is our in house trainer for the many developmental courses we run such as Dementia Training, End of Life and medication training


Frequently Asked Questions about Home Instead (Newcastle Upon Tyne)

What Type of Services does Home Instead (Newcastle Upon Tyne) offer?

Home Instead (Newcastle Upon Tyne) offers Home Care.

How many Carers does Home Instead (Newcastle Upon Tyne) employ?

Home Instead (Newcastle Upon Tyne) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Newcastle Upon Tyne) to verify any information. View our terms and conditions. Home Instead (Newcastle Upon Tyne) has a Platinum Service – more info.