Westwood Care and Support Services Yorkshire Ltd

Birchwood Business Centre, 303 Hull Road, Anlaby Common, Hull HU4 7RY
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9.6 51 Reviews
  • Westwood Care and Support Services Yorkshire Ltd, Hull
Westwood Care and Support Services provide a range of bespoke and personalised home care and support options throughout the area of Hull.

Established in 2011, they offer care plans that are carefully tailored and designed to suit individual needs and requirements. Care and assistance is delivered by a team of professional, friendly and experienced carers who work closely with individuals and their families to promote an independent lifestyle.

A full list of comprehensive services are available for both short or long- term needs, and include care and assistance with all day to day living requirements such as personal care, household chores, shopping, appointments and night sits.

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Care Provided by Westwood Care and Support Services Yorkshire Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Westwood Care and Support Services Yorkshire Ltd
  • Person in charge
  • Tracey Hassall (Registered Manager)

Funding & Fees Guide for Westwood Care and Support Services Yorkshire Ltd

  • Prices

  • A copy of our price list can be requested at any point by giving us a call, dropping us an email, or popping into our office were our friendly staff will be happy to discuss your enquiry .

Westwood Care and Support Services Yorkshire Ltd Reviews (51)

Total of 51, showing 1-20
9.6

Westwood Care and Support Services Yorkshire Ltd has a Review Score of 9.6 (9.608) out of 10, based on 27 reviews in the last 2 years. Over all time Westwood Care and Support Services Yorkshire Ltd has 51 reviews.

Overall Experience

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Date Published

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Review from K W (Daughter of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westwood care were particularly good over the Christmas period which I know can be difficult with staff holidays etc my sister and myself for the first time in a lot of years was able to relax amd have some family time without worrying that mum would be looked after.

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Review from Lisa S (Client) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terrible, unreliable and uncaring. My true experience of this company is don't use them. They have made my life a misery. Hygiene very poor. Contracted food poisoning, most of the staff cannot cook and have to rely on micro meals or sandwiches. Staff never turn up on time, had a couple of falls due
to neglect. Brochure states that they take complaints seriously and welcome them in order to better their service. They do not take complaints seriously, management allows a situation to get worse, neglects responsibility and if you do make a complaint nothing is followed up. They do not like complaints and quickly hand in your package. I have to question whether this care provider should be allowed to provide care. The write up sounds great, that is what appealed but it is far from the truth. Under their care my health became worse and instead of correcting my care package to make my life better, they handed it in. Please be wary when considering this company. This is a true account, please be warned.

Reply from Natalie Robinson, Finance Manager at Westwood Care and Support Services Yorkshire Ltd

I am deeply sorry you feel this way and you feel you have had a negative experience. We take all feedback very seriously. We strive to provide an outstanding quality of care and improve our service user's experience. We don't have a record of any formal complaints relating to this review, would you be available for a call to discuss in more detail so we can better understand your review?


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Review from Edward B (Husband of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came out of hospital in February this year after a 6 month period being hospitalised and needed substantial care and support.
Westwood Care provided this as soon as she came home with 2 carers visiting 4 times a day. They assisted her with all basic tasks as initially she was virtually bedridden
and could do very little for herself. Gradually over a period of time, she started to improve and was able to do more but at all times her carers was on hand to assist and encourage her.
Her health and mobility has now improved so much that we no longer need their assistance, but without their professionalism and caring nature of them she would not have made such a good recovery.
A word of thanks to the Admin staff for dealing promptly with any problems that arose and quickly sorted out.
Therefore a very big thank you to all at Westwood Care.

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Review from Sandra M (Client) assisted by family/friend published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my carers very helpful, caring and always willing to go the extra mile to help.

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Review from E J (Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some carers excellent, some poor.

Reply from Tracey, Registered Manager at Westwood Care and Support Services Yorkshire Ltd

Thank you for your review, all feedback is greatly appreciated to ensure we continue to offer a quality service. Whilst it is disappointing that we did not get the chance to deal with your complaint before your review was posted, we now understand that your complaint has been dealt with and you are happy with our service. We look forward to receiving your next review.


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Review from Ellen S (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving visits from Westwood Care in her home since February 2024. Twice daily, seven days a week. These visits have had a very positive effect on her well-being, she is much calmer and happy. They have provided her with discrete personal care, along with friendly chats, making a drink
or helping with snacks.

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Review from Mike S (Son of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring for someone with dementia is not easy and often it's just bad news. I would like to thank the Westwood team for responding to my mum's changing needs. Recently the team organised extra carers at short notice and for equipment to help with lifting. These actions have given my mum a new lease of
life. Thank you.

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Review from Janet H (Daughter-in-law of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, loving, and very caring, nothing is ever too much. All the staff that my Mother-in-law has had have been amazing. Without their help and support my family would have struggled even more.

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Review from M C (Husband of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management truly expertly on point and supportive and unsurpassable and all care staff who support my wife are again unsurpassable, always keeping her safe and respectful and all care staff ticking every box when it comes to protective and high-level care and understanding of stroke disability. All
staff who come to our home are trusted because they are truly highly worthy. All of the management staff at Westwood are of a high level and oversee the smooth running of the care staff and client welfare, they are truly a credit, highly so, to Westwood Care and Support Services, they tick every box and all their staff who care for my wife do too.

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Review from Joanne P (Daughter of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A perfect service for my elderly Mother, Westwood Care is a very professional and very caring organization. The carers are all lovely with my Mum and do everything she asks of them, ensuring she has eaten her breakfast, they even prepare and cook her evening meal, they also prepare all her medication
for the week ahead and make sure she takes it. All in all a fantastic service, they are always on time and extremely pleasant even though the carers all cycle up the hill to Mums, we would not hesitate to recommend Westwood care to any friends and family members, well done ladies.

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Review from Sandy B (Daughter of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Observed an excellent relationship with my elderly mother, she was clearly at ease with carers who displayed kindness and empathy.
There appears to be good continuity with carers which I've heard all about, living abroad is always a concern, and being in attendance during visits last week put my mind
at rest.
Kindest regards.

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Review from P B (Daughter of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how caring and helpful the staff are towards my Mother. She is very happy with how everyone treats her with respect. They are always willing to do anything to help her.
Thank you very much.

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Review from Gillian S (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a client of 'Westwood Care and Support Services Yorkshire Ltd' for over a year and a half now and throughout that time we have found their support invaluable.
They have always been very helpful and understanding when Mum has had additional needs or 'emergencies' and we are extremely grateful
for the way in which they have come to our aid on these occasions, sometimes at very short notice. This has made an enormous difference, not only for Mum but for the whole family.
Initially, we contacted this company just to arrange care visits for Mum, however, due to our trust and confidence in the management and staff, we now also use some of their other services, such as domestic help and accompanied outings. We are also planning to manage Mum's medication needs through Westwood as well and I feel confident that they will carry out this additional responsibility with the same care and professionalism that they have shown throughout. Many thanks to all the staff.

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Review from Angela M (Daughter of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is delighted with the care delivered by Westwood as am I. All of the carers are thoughtful, friendly and meticulous in fulfilling all of the tasks that are part of the care package for my mum. For our family it's an essential service - we know that a warm and friendly face is attending to Mum every
day to complement the many friends and family visiting as often as they can. Big thanks to the whole team at Westwood.

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Review from N C (Client) assisted by family/friend published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given is unsurpassable and the Westwood Care team all around are supportive and respectful and truly more. They give me a life and more. We feel safe and listened to by all care staff and kindness and truly feel understood and human kindness, and professional care from all staff. Best care
I have ever had since my stroke so feel more able and do so much more with Westwood Care provider. My husband and I must give our true respectful thanks to the outstanding service of Westwood Care provider service team. All their care staff always go all out unsurprisingly to be professional, supporting, caring on point and much more, making myself able to cope and in everyday life. The extra care we have now is to us both a godsend.
We both feel more able to live life because of the excellent care of all Westwood staff, mentally and physically. Also in everyday life, truly massive gratefulness and respect. Thanks from my heart, our honest feelings and thoughts.

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Review from Christine H (Sister of Client) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care very good indeed, my brother is being looked after by a great group of people. The only fault I find is that some new staff do not comply with the notes I leave referencing cleaning and sorting food etc. But apart from that everything is fab.

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Review from Stirling K (Nephew of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a morning visit all the carers are so helpful and assist my aunt with all her morning needs without this assistance she would be in a caring home
If we require a change of visit time this is handled really well.

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Review from S A (Daughter of Client) published on 20 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After losing Dad last year we sought help from Westwood Care and Support Services Yorkshire Ltd.
Dad had been Mum’s main carer and things in the household had really deteriorated. We now have the assurance of someone checking in on Mum every morning and assisting her as required. She’s very resistant
to help and hard to please but the carers are patient and kind. Their daily visit makes a huge difference and gives me reassurance. They are very good at letting me know if there’s anything of concern. The initial introductory visit helped Westwood to understand Mum’s needs and was very respectful and professional. The carers leave a daily report which is really useful for me as Mum’s recollections may vary!

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Review from N W (Daughter of Client) published on 20 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that visit my mum are pleasant and friendly and treat Mum with respect. They do their work mostly without any issues but on the odd occasion when there has been a problem (eg Mum's remote for the TV stopped working) the caregiver rang me and following a short conversation was able to find
the battery tin and change the batteries.
I believe all the carers that visit my mum now know her well and would be able to tell if she was unwell, or not herself and hopefully ring me.
All visits are documented in a file at my Mum's.

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Review from A C (Son of Client) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and work undertaken for my mum is of a good standard, they do suffer from timing issues sometimes, the care call for my mum is for a lunchtime to prepare her a hot meal and sometimes they simply arrive too early (11:00am) which is not suitable.

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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Westwood Care and Support Services Yorkshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for Westwood Care and Support Services Yorkshire Ltd is calculated as follows: ( (120 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 158 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westwood Care and Support Services Yorkshire Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (10)

Lindsey

Lindsey Bratton

Job Title: Responsible Individual

I oversee the running of Westwood Care and Support Services and Westwood Care Group. I have a passion for supporting people and helping to improve their lives through quality care and support services. I am very much hands-on and love nothing more than talking to the people we support about what it is they are looking for in a service and how we can help them to achieve their goals and aspirations.


Westwood Care and Support started back in February 2011 when I left my position as Branch manager of a healthcare recruitment agency to follow my own dreams. I wanted to provide a flexible care and support service for people that offered a reliable, consistent service with a small team of Personal Assistants. We have achieved this through hard work and determination and by remaining flexible it means that the people we support are in charge of their care and our service fits in with their lifestyle. We are responsive to people’s ever-changing needs and respond accordingly. We also work closely with their social worker, family, friends and/or advocate.


Tracey

Tracey Hassall

Job Title: Registered Manager

Joined: 2011

I joined Westwood Care and Support Services in 2011. I oversee the daily running of the business.


I have 30 years’ experience in the care sector and I am passionate about supporting people and helping them to remain in their own homes and ensure that they receive the highest quality of care.


We are a dedicated team and committed to treating each person as an individual. We work closely with each of our Service User’s and their families, friends and other professionals to ensure that their needs and wishes are met. We match our Personal Assistant team to each service user ensuring they have similar interests and experiences in common.


We are a friendly approachable team and always willing to listen to our Service Users and staff.


Rachel

Rachel Bonnett

Job Title: Deputy Manager

Joined: 2019

I joined Westwood Care & Support in 2019 - I help with the daily running of the business and keep up the standards for all staff and service users.


Colette

Colette Walker

Job Title: Learning and Development Manager

Joined: 2018

I have over 26 years of experience in the care sector, 15 years of those working within a learning and development role. I am passionate about supporting the staff team to continually develop their skills and knowledge and I am equally passionate about working in the health and social care sector.


Natalie

Natalie Robinson

Job Title: Finance Manager

Joined: 2013

I started working for Westwood Care & Support in April 2013 overseeing the daily running of the office and then progressed with the support of Westwood to complete an AAT qualification which then saw me move into the finance department as Finance Manager.


I have over 16 years of Management experience and over 24 years of office/administration experience. I pride myself in providing excellent customer service and enjoy going the extra mile to help and support both Service Users and our staff team.


Victoria

Victoria Cardy

Job Title: Senior Care Coordinator

Joined: 2019

I have worked in the care sector for over 25 years. I joined Westwood in 2019 as a community supervisor, then progressed to work as part of the on-call team, at the end of 2019 I became a Care Co-ordinator, and then in 2023 I became Senior Care Co-ordinator, Westwood is a great place for a career progression and a great place to work.


Sara

Sara Wiltshire

Job Title: Care Coordinator

Joined: 2020

I joined Westwood in 2020, as a personal assistant. I then joined the out-of-hours team and progressed to become a Care Coordinator in 2022. I have enjoyed and gained a lot of experience, new skills, and qualifications, in the 4 years I have worked for Westwood.


Sharon

Sharon Bratton

Job Title: Senior Care Administrator

Joined: 2011

I joined Westwood Care & Support in 2011 originally as a Personal Assistant after working for the company for 3 years, I have worked my way up to Office Receptionist. I love helping people and really enjoy working within the home care sector.


Kerry

Kerry Bateman

Job Title: Care Administrator

Joined: 2021

I have 15 years’ experience working in the care sector, I have a passion for helping people and know I make a difference to them, I have worked in different roles with in the care sector. I joined Westwood Care and Support in 2021 as a care co-ordinator and after returning from my maternity leave I took on the role of care administrator. I am enjoying this new role and everything that in entails, and been able to help our staff and service users daily.


Ruth

Ruth Waller

Job Title: Care Co-Ordinator

Joined: 2022

I started as a Learning Disability Registered Nurse back in the early nineties before leaving care for a while where I had a myriad of jobs before returning to care in the tens, initially as a carer with other companies. I joined Westwood Care as an Hours of Co-Ordinator before becoming Care Co-Ordinator for our East 2 area.


I pride myself on being a good communicator and enjoy meeting service users and colleagues


Frequently Asked Questions about Westwood Care and Support Services Yorkshire Ltd

What Type of Services does Westwood Care and Support Services Yorkshire Ltd offer?

Westwood Care and Support Services Yorkshire Ltd offers Home Care.

How many Carers does Westwood Care and Support Services Yorkshire Ltd employ?

Westwood Care and Support Services Yorkshire Ltd employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westwood Care and Support Services Yorkshire Ltd to verify any information. View our terms and conditions. Westwood Care and Support Services Yorkshire Ltd has a Platinum Service – more info.