Westwood Care and Support Services Yorkshire Ltd

Birchwood Business Centre, 303 Hull Road, Anlaby Common, Hull HU4 7RY
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9.6 51 Reviews
  • Westwood Care and Support Services Yorkshire Ltd, Hull
Westwood Care and Support Services provide a range of bespoke and personalised home care and support options throughout the area of Hull.

Established in 2011, they offer care plans that are carefully tailored and designed to suit individual needs and requirements. Care and assistance is delivered by a team of professional, friendly and experienced carers who work closely with individuals and their families to promote an independent lifestyle.

A full list of comprehensive services are available for both short or long- term needs, and include care and assistance with all day to day living requirements such as personal care, household chores, shopping, appointments and night sits.

Care Provided by Westwood Care and Support Services Yorkshire Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Westwood Care and Support Services Yorkshire Ltd
  • Person in charge
  • Tracey Hassall (Registered Manager)

Funding & Fees Guide for Westwood Care and Support Services Yorkshire Ltd

  • Prices
  • A copy of our price list can be requested at any point by giving us a call, dropping us an email, or popping into our office were our friendly staff will be happy to discuss your enquiry .


Westwood Care and Support Services Yorkshire Ltd Reviews (51)

Total of 51, showing 41-51
9.6

Westwood Care and Support Services Yorkshire Ltd has a Review Score of 9.6 (9.608) out of 10, based on 27 reviews in the last 2 years. Over all time Westwood Care and Support Services Yorkshire Ltd has 51 reviews.

Overall Experience

  • 39
  • 10
  • 1
  • 0
  • 1

Date Published

51
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9
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24
Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, would probably still be with Westwood if they could have recruited more staff willing to work in Brough/Welton/East Yorkshire.

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Overall Experience  Overall Experience 5.0 out of 5

Westwood Care helps me and my wife look after our two daughters as they have a learning disability. Westwood has worked with us for the last 3 years and this has improved our lives so much. We like all the care staff that do our calls and the manager is approachable and always willing to help us.

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Overall Experience  Overall Experience 4.0 out of 5

My dad had some of the best support. Always courteous and caring. They took the time to talk to him and encourage him. Knowing on a weekly basis who was calling, and at what time, was a great help to him and the family. Well done ladies.

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Overall Experience  Overall Experience 5.0 out of 5

I wish that I had found them a long time ago! Sadly my Husband has now had to go into a care home but I kept him at home so much longer with Westwood Care and Support Services Yorkshire Ltd's help - their service was first class and the support we got from everyone - from the lady on the reception through
to all the support staff and to the carers themselves went above and beyond what we had had from anywhere else. My family and I can not thank them enough x

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Overall Experience  Overall Experience 4.0 out of 5

Our mum has been ill for several years and has needed to be cared for at home. The staff that came from Westwood Care were very caring people, always willing to go the extra mile. The manager was always available to talk to and willing to help wherever possible. Sadly our Mum passed away but without
the help of Westwood, she wouldn't have been able to spend her last years in the comfort of our own home.

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Overall Experience  Overall Experience 5.0 out of 5

My review was a very pleasant experience. The lady was very polite, thoughtful, caring and respectful to me and my home.

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Overall Experience  Overall Experience 5.0 out of 5

My carers are really good, they arrive on time they do chores for me and my wife. Without there help we would struggle on our own home.

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Overall Experience  Overall Experience 5.0 out of 5

I have been with Westwood Care for the past 3 months. The staff are really good and caring. The office staff are always willing to help and are very friendly.

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Overall Experience  Overall Experience 4.0 out of 5

The staff help me and the office staff are nice and approachable and friendly and helpful. I couldn't stay in my home without Westwood Care and Support staff.

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Overall Experience  Overall Experience 5.0 out of 5

My niece has a degenerative condition which means that her needs change on a regular basis and the manager will come out and re-asses her all the time. Nothing is too much trouble and this gives the family reassurance that her needs are been met.

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Overall Experience  Overall Experience 5.0 out of 5

My dad receives care every am from Westwood Care and Support, he has a small team of staff that he trusts and relies on to help with his day to day care. The office staff are all very polite and helpful.

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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Westwood Care and Support Services Yorkshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for Westwood Care and Support Services Yorkshire Ltd is calculated as follows: ( (120 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 158 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westwood Care and Support Services Yorkshire Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (10)

Lindsey

Lindsey Bratton

Job Title: Responsible Individual

I oversee the running of Westwood Care and Support Services and Westwood Care Group. I have a passion for supporting people and helping to improve their lives through quality care and support services. I am very much hands-on and love nothing more than talking to the people we support about what it is they are looking for in a service and how we can help them to achieve their goals and aspirations.


Westwood Care and Support started back in February 2011 when I left my position as Branch manager of a healthcare recruitment agency to follow my own dreams. I wanted to provide a flexible care and support service for people that offered a reliable, consistent service with a small team of Personal Assistants. We have achieved this through hard work and determination and by remaining flexible it means that the people we support are in charge of their care and our service fits in with their lifestyle. We are responsive to people’s ever-changing needs and respond accordingly. We also work closely with their social worker, family, friends and/or advocate.


Tracey

Tracey Hassall

Job Title: Registered Manager

Joined: 2011

I joined Westwood Care and Support Services in 2011. I oversee the daily running of the business.


I have 30 years’ experience in the care sector and I am passionate about supporting people and helping them to remain in their own homes and ensure that they receive the highest quality of care.


We are a dedicated team and committed to treating each person as an individual. We work closely with each of our Service User’s and their families, friends and other professionals to ensure that their needs and wishes are met. We match our Personal Assistant team to each service user ensuring they have similar interests and experiences in common.


We are a friendly approachable team and always willing to listen to our Service Users and staff.


Rachel

Rachel Bonnett

Job Title: Deputy Manager

Joined: 2019

I joined Westwood Care & Support in 2019 - I help with the daily running of the business and keep up the standards for all staff and service users.


Colette

Colette Walker

Job Title: Learning and Development Manager

Joined: 2018

I have over 26 years of experience in the care sector, 15 years of those working within a learning and development role. I am passionate about supporting the staff team to continually develop their skills and knowledge and I am equally passionate about working in the health and social care sector.


Natalie

Natalie Robinson

Job Title: Finance Manager

Joined: 2013

I started working for Westwood Care & Support in April 2013 overseeing the daily running of the office and then progressed with the support of Westwood to complete an AAT qualification which then saw me move into the finance department as Finance Manager.


I have over 16 years of Management experience and over 24 years of office/administration experience. I pride myself in providing excellent customer service and enjoy going the extra mile to help and support both Service Users and our staff team.


Victoria

Victoria Cardy

Job Title: Senior Care Coordinator

Joined: 2019

I have worked in the care sector for over 25 years. I joined Westwood in 2019 as a community supervisor, then progressed to work as part of the on-call team, at the end of 2019 I became a Care Co-ordinator, and then in 2023 I became Senior Care Co-ordinator, Westwood is a great place for a career progression and a great place to work.


Sara

Sara Wiltshire

Job Title: Care Coordinator

Joined: 2020

I joined Westwood in 2020, as a personal assistant. I then joined the out-of-hours team and progressed to become a Care Coordinator in 2022. I have enjoyed and gained a lot of experience, new skills, and qualifications, in the 4 years I have worked for Westwood.


Sharon

Sharon Bratton

Job Title: Senior Care Administrator

Joined: 2011

I joined Westwood Care & Support in 2011 originally as a Personal Assistant after working for the company for 3 years, I have worked my way up to Office Receptionist. I love helping people and really enjoy working within the home care sector.


Kerry

Kerry Bateman

Job Title: Care Administrator

Joined: 2021

I have 15 years’ experience working in the care sector, I have a passion for helping people and know I make a difference to them, I have worked in different roles with in the care sector. I joined Westwood Care and Support in 2021 as a care co-ordinator and after returning from my maternity leave I took on the role of care administrator. I am enjoying this new role and everything that in entails, and been able to help our staff and service users daily.


Ruth

Ruth Waller

Job Title: Care Co-Ordinator

Joined: 2022

I started as a Learning Disability Registered Nurse back in the early nineties before leaving care for a while where I had a myriad of jobs before returning to care in the tens, initially as a carer with other companies. I joined Westwood Care as an Hours of Co-Ordinator before becoming Care Co-Ordinator for our East 2 area.


I pride myself on being a good communicator and enjoy meeting service users and colleagues