CareService24

Beacon House, 15 Christchurch Road, Bournemouth BH1 3LB
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9.6 33 Reviews
  • CareService24, Bournemouth
CareService24 is a professional home care agency that is able to source the best candidates for a wide range of care requirements, while supporting the independence and dignity of some of the community's most vulnerable individuals.

CareService24 is experienced in provision for adults diagnosed with dementia, for physical disabilities and specialist sensory impairments.

All care packages go through extensive planning and are regularly updated to suit long-term need, taking on board issues that include personal hygiene, medication management, dietary needs and mobility assistance.

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Care Provided by CareService24

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Solutions24 Ltd
  • Person in charge
  • Chloe Gould (Acting Registered Manager)

Funding & Fees Guide for CareService24

  • Prices

  • £14.00 for 30 min visit
    £19.50 for 45 min visit
    £24.00 for 60 min visit
    Waking Night: £24/hour (min 9 hours)
    Sleeping Night: £18/hour (min 9 hours)

CareService24 Reviews (33)

Total of 33, showing 1-20
9.6

CareService24 has a Review Score of 9.6 (9.630) out of 10, based on 16 reviews in the last 2 years. Over all time CareService24 has 33 reviews.

Overall Experience

  • 22
  • 9
  • 1
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  • 1

Date Published

33
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Review from K F (Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A real nice company and good carers.

Reply from Aleksandra Obrzud, Recruitment manager at CareService24

Thank you so much for your wonderful review! We're delighted to hear that you're receiving exceptional care and that our team has been able to bring you joy. Building meaningful relationships with our clients is very important to us, and we're thrilled that you enjoy chatting and sharing laughs with our carers. Thank you!


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Review from P R (Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very very pleased with the carers that have been provided for me. They have all been very clean personally and in my home.

Reply from Mariusz Obrzud, Director at CareService24

Thank you for your wonderful feedback! Your satisfaction is important to us, and we're here to continue providing exceptional care. Feel free to contact us is you need anything. Thank you for choosing CS24!


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Review from M H (Partner of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is very good, the staff are friendly and efficient.

Reply from Mariusz Obrzud, Director at CareService24

Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our care team. Providing friendly and efficient service is always our top priority, and we're delighted that you feel well taken care of. Your feedback means the world to us. If there's anything else we can do for you, please don't hesitate to reach out. Thanks again for choosing us!


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Review from B S (Wife of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer who comes to help my husband is absolutely brilliant.

Reply from Mariusz Obrzud, Director at CareService24

Thank you so much for your feedback. Ensuring the well-being and comfort of our clients is at the core of what we do, and it's heartening to know that our team members have made such a positive impact. Your kind words serve as a testament to the dedication and professionalism of our care staff. We truly appreciate your feedback and the trust you've placed in us to provide exceptional care for your husband. If there's ever anything more we can do to support you both, please don't hesitate to let us know. Thank you for choosing us!


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Review from R G (Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that I receive is excellent and I appreciate being able to the a chat and a laugh with them.

Reply from Mariusz Obrzud, Director at CareService24

Thank you so much for your glowing review! We're thrilled to hear that you're receiving excellent care and that our team has been able to provide not just assistance, but also moments of joy. Building meaningful relationships with our clients is incredibly important to us, and we're delighted that you appreciate the opportunity to chat and share a laugh with our carers. Your feedback means a lot to us. Thank you.


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Review from A V (Daughter of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and chatty, they talk to Mum as well. They listen to me when I say how I like things to be in place, especially when I have OCD! They say if something isn't right with Mum we deal with it accordingly. I find office staff helpful too. They dealt with an issue recently very professionally
and kept me updated along the way and resolved it.

Reply from Mariusz Obrzud, Director at CareService24

Thank you for sharing your fantastic experience with CS24! We're thrilled to hear that our carers have been friendly, attentive, and accommodating. Your feedback about our office staff is equally appreciated. We're committed to maintaining high standards of care and service, and we're grateful for the trust you've placed in us to care for your Mum. If there's anything more we can do to assist you and your family, please don't hesitate to reach out. Thank you for entrusting us with your Mum's care!


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Review from J V (Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find CareService24 a very nice company.
I find the carers are very nice. I would recommend the company to people.

Reply from Kelly Greenly-Jones, Registered Manager at CareService24

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with CareService24 and that our carers were able to provide the level of care and support that you were looking for. Our team works tirelessly to ensure that every client receives the highest quality of care possible, and it's incredibly rewarding to hear that we've met your expectations. We truly appreciate you taking the time to share your feedback. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're always here to help. Thank you again for choosing CareService24. We look forward to continuing to serve you and exceed your expectations in the future!


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Review from L P (Wife of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager came to see us and was professional and very approachable, showing transparency when I asked her questions She was clear in her communication and very thorough. A really nice lady! I had the occasion to call her office with a query, and the staff were very efficient and quick to answer
my query. Care staff have come out to work here, and both were very helpful and proactive; they kept notes and were very approachable. I am glad I engaged them.

Reply from Kelly Greenly-Jones, Registered Manager at CareService24

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our manager and staff provided you with such positive and professional service. Transparency and clear communication are values we prioritise, so it's great to know that these aspects were evident during your interactions. We're glad that our team was able to address your queries efficiently and effectively. Providing timely assistance is a priority for us, and we're pleased to hear that you found our staff to be quick and helpful. It's wonderful to hear that our care staff were proactive and supportive during their time working with you. We strive to ensure that our team members are not only helpful but also approachable, so it's fantastic to know that they left such a positive impression. Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future.


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Review from Derek L (Son of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful from the beginning of our care needs, the transition from short-term council care to CareService24 could not have been easier. Very helpful and always friendly staff are quick to answer the phone in a cheerful positive manner. Always willing to help where they can, and always informed of
any delays/changes to the care routine. Carers themselves are a delight to have around, on many occasions actually get my elderly mother to laugh! Great to hear. Always eager to help where they can with Mum's requirements. Very pleased and a great weight of my mind. Thank you CareService24.

Reply from Kelly Greenly-Jones, Registered Manager at CareService24

Thank you for taking the time to leave a 5-star review.
Your feedback is greatly appreciated. We are thrilled to hear you and your mother are happy with the care and support we provide. We take great pride in our team and the services we offer. Your kind remarks have been passed on to our team.


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Review from T E (Son of Client) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers and office staff are all well trained and professional at all times. But, most of all, they all really care about the clients!

Reply from Kelly Greenly-Jones, Registered Manager at CareService24

Thank you for taking the time to leave a review. As a provider, we value all feedback and we are extremely happy to read your review of our service and staff.


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Review from John B (Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers helpful and reliable.

Reply from Kelly Greenly-Jones, Registered Manager at CareService24

Thank you for taking the time to leave a review. As a provider, we value all feedback and we are extremely happy to read that you find our support workers helpful and reliable.


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Review from Julie M (Daughter of Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely thoughtful and kind carers. Considerate to Mum's needs. As a family, we are all very happy with CareService24.

Reply from Kelly Greenly-Jones, Registered Manager at CareService24

Thank you for taking the time to leave a review. As a provider, we value all feedback and we are extremely happy to read that you and your family are satisfied with our service.


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Review from M B (Daughter of Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are lovely, friendly and helpful. They try to do the best for Mum. The office, however, does not make corrections with clients and make inappropriate decisions with the times of visit with medication and does not listen.

Reply from Kelly Greenly-Jones, Registered Manager at CareService24

We are committed to providing high-quality care and we take your feedback very seriously. I would be more than happy to discuss your feedback in more detail, so I will contact you directly in the hope we can resolve this matter.


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Review from C G (Daughter of Client) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager, at interview, sounded like the company was fabulous, sold it well. Everything we needed. First week of visits, excellent. Care staff were attentive. Since then, carers, when visiting, are still excellent. However, visit time for mornings are pretty dreadful. Not as per timings. Appreciate
if delay due to previous client visit but no phone calls. There have been various small issues but I cannot get to speak to a manager. Don't always get a reply to my emails. Clearly taking on too many clients without any extra staff. Terrible scheduling times. Clearly not running well at office level, however, carers are fabulous, no faults there whatsoever.

Reply from Kelly Greenly-Jones, Registered Manager at CareService24

Due to privacy regulations, we can't discuss any specifics about your comments. However, we are committed to providing high quality care, and we take your feedback very seriously. If you would like to contact me directly at bh.manager@careservice24.co.uk I would be more than happy to discuss additional details to resolve this matter with you.


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Review from Elizabeth P (Client) assisted by family/friend published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We understand that rota revisions happen due to illness and holidays but a phone call would be useful to inform us. Thank you!

Reply from Mariusz Obrzud, Director at CareService24

Thank you for taking the time to leave a review of our service. We are extremely happy to read that you are satisfied with our service in general. Regarding rota changes, we always endeavour to give our clients as much advance notice as circumstances allow, however, sometimes it is not possible – especially if we are dealing with emergencies in the morning. However, we appreciate your comments and we will continue to monitor this aspect of our service.


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Review from Angela L (Daughter of Client) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum says she is "happy". For myself, communication has been "good".

Reply from Kelly Greenly-Jones, Registered Manager at CareService24

Dear Angela,
Thank you so much for your feedback and rating us overall with four stars. I am extremely glad to hear that your mum is happy and you find that communication between us and yourself is good. I will pass on your feedback to the team, they will be very happy to receive such positive feedback.


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Review from E F (Daughter of Client) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been using CareService24 for seven months now for my mother. All carers are very friendly, willing and able, no task is too much trouble, very attentive especially when my mother needed emergency help, very efficient, reliable, very satisfied to continue their services to help myself care for my
mother also.

Reply from Kelly Greenly-Jones, Registered Manager at CareService24

Thank you for taking the time to leave a review of our service.
We are extremely happy to read that you are satisfied with our service and that you find us efficient and reliable. We are delighted that you and your mother find our carers friendly and attentive to your mother's needs.


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Review from Angela W (Client) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely lucky with my carers. Three, in particular, have taken my dementia into account and it is noticeable by my doctor. Thank you so much for the friendly and great care - I may need to use you again very soon - thank you.

Reply from Kelly Greenly-Jones, Acting Registered Manager at CareService24

Thank you for taking the time to review our service. I am delighted to hear how pleased you are with the carers who attended your visits and that you found our service to be friendly and that we took great care of your needs. We look forward to helping you again in the future. Kind Regards.


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Review from Janice O (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with my agency; they're very kind carers to me and so pleased to have them.

Reply from Kelly Greenly-Jones, Acting Registered Manager at CareService24

Thank you for taking the time to review our service. I am delighted to hear how pleased you are with the carers who attend your visits.
We are extremely happy to see that you have scored our services with 5 stars in all areas. Thank you.


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Review from Diana D (Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful.
Very professional.
Very reassuring.

Reply from Kelly Greenly Jones, Acting Registered Manager at CareService24

Dear D. Thank you very much for your reviewing our services. I am extremely glad to hear that you are pleased with the service we provide and that you are extremely likely to recommend us. I’m delighted that you have rated our company 5 out of 5 in all areas and that you find us helpful, professional and reassuring. We are always pleased to receive such positive feedback. We look forward to helping you in the future.


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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for CareService24 is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for CareService24 is calculated as follows: ( (66 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 92 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareService24 is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Chloe

Chloe Gould

Job Title: Acting Registered Manager

Joined: 2023

Hello,


My name is Chloe Gould. I joined CareService24 in 2023 as a Care Coordinator. In July 2024, I was promoted to the Registered Manager role.


With a background in Health and Social Care, I've served as a support worker, welfare officer, and manager, with a keen focus on promoting client and staff wellbeing. I thrive on researching innovative ways to exceed expectations and provide exceptional support to those around me.


Beyond the office, you'll often find me scaling trees, hiking along cliffsides, or exploring riversides – I have a deep passion for the great outdoors and enjoy activities like camping, foraging, and metal detecting.


If there's anything I can assist you with, please don't hesitate to reach out. I'm here to help!


Warm regards,
Chloe Gould


Vicky

Vicky Watts

Job Title: Care Coordinator

Joined: 2021

Hello.


I'm Vicky Watts and I am a Care Coordinator at CareService24.


For the past two and a half years, I've had the privilege of being a part of the CareService24 family as a Community Care Assistant, where I've accumulated a wealth of knowledge and experience in the field of care. My passion lies in delivering high-quality care to our clients, ensuring that their individual needs, preferences, and dignity are always respected. Providing companionship and contributing to the enhancement of their quality of life brings me immense fulfilment – this isn't just a job for me; it's a vocation.


Since 2023 I'm embarking on a new chapter in my journey with CareService24 by stepping into the role of Care Coordinator. I'm thrilled at the opportunity to further assist and support our clients, as well as our dedicated carers.


Whether you need support or simply want to say hello and introduce yourself, please don't hesitate to reach out.


Warmest regards,
Vicky


Frequently Asked Questions about CareService24

What Type of Services does CareService24 offer?

CareService24 offers Home Care.

How many Carers does CareService24 employ?

CareService24 employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareService24 to verify any information. View our terms and conditions. CareService24 has an Enhanced Service – more info.