£14.00 for 30 min visit
£19.50 for 45 min visit
£24.00 for 60 min visit
Waking Night: £24/hour (min 9 hours)
Sleeping Night: £18/hour (min 9 hours)
CareService24 has a Review Score of 9.6 (9.630) out of 10, based on 16 reviews in the last 2 years. Over all time CareService24 has 33 reviews.
Review from Caroline B (Wife of Client) published on 22 March 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Greenly-Jones, Acting Registered Manager at CareService24
Dear Caroline, thank you so much for your feedback. I am extremely glad to hear that you were impressed with all the carers that visit your husband. I’m delighted that our carers were able to meet your husband's needs and that you are extremely likely to recommend us. I will pass on your thanks to each of them, they will be very happy to receive such positive feedback.
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Review from Diane S (Wife of Client) published on 16 March 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Greenly-Jones, Acting Registered Manager at CareService24
Dear Diane,
Thank you very much for your feedback. I am extremely glad to hear that you were pleased with the service we provided to your husband and that you would highly recommend us. I’m delighted that you found our carers to be professional and that you were both treated with great dignity. I will pass on your thanks to the carers that visited your husband, they will be very happy to receive such positive feedback. We would be extremely happy to help if you require our services in the future.
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Review from S G (Client) published on 4 March 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Greenly Jones, Acting Registered Manager at CareService24
I am glad to hear that you were pleased with the initial care team. We are incredibly happy to read that you have scored our services in the following areas: Overall Standard, Care & Support and Treated with Dignity with five stars and that you would likely recommend our organisation. We would be extremely happy to help if you require our services in the future.
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Review from S G (Client) assisted by family/friend published on 4 March 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Greenly Jones, Acting Registered Manager at CareService24
Thank you for your feedback. I appreciate the time you have taken to leave a review. I am glad to read that you regard our service as very reliable and you have rated our organisation with five stars. I am happy to read that you look forward to visits from our carers and you have described them to be thorough, light-hearted, and affectionate. Rest assured, our team remains dedicated to all our clients and during adverse weather conditions we have a steadfast contingency plan in place to maintain continuity without any disruptions to your visits. Thank you again for your kind words.
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Review from Peggy C (Client) published on 4 March 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Kelly Greenly Jones, Acting Registered Manager at CareService24
Dear Peggy, I appreciate the time you have taken to leave a review. I am pleased to hear that you find our carers to be really helpful, and some you find to be very good.
In response to your feedback in regard to some carers not staying the full allotted time and not cleaning up to the standards you require, I have checked our communication logs and have been unable to find any correspondence in relation to these concerns. I thank you however for bringing this to my attention and I can assure you I will investigate the feedback you have given and address the concerns with my team. Please never hesitate to contact me or the team in the office if any issues arise, we are always happy to help.
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Review from Wendy N (Wife of Client) published on 29 January 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Greenly Jones, Deputy Manager at CareService24
Dear Wendy. Thank you so much for your feedback. I appreciate the time you have taken to leave a review. I am glad to hear that you were pleased with the service we provided to your husband and that you found our carers to be cheerful and polite. We would be extremely happy to help if you require our services in the future.
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Review from R S (Daughter of Client) assisted by family/friend published on 29 January 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Kelly Greenly Jones, Deputy Manager at CareService24
Thank you for your feedback. I am glad to hear that you regard the standard of care, professionalism and support from our carers as “first class”. In response to your feedback surrounding last-minute changes to carers and times, we endeavour to give you as much advance notice as circumstances allow, but sometimes it is simply impossible. We try to ensure when changes happen that services are provided as close as reasonably possible to the agreed times. For any reasons outside of our control for example where carers attend an emergency situation, we will contact you as soon as time allows to confirm alternative arrangements. I will contact you personally to discuss your concerns further.
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Review from Julie P (Daughter of Client) published on 27 January 2021
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Kelly Greenly Jones, Deputy Manager at CareService24
Dear Julie, Thank you for your feedback. I appreciate the time you have taken to leave a review. I wanted to reach out and apologise for the difficult experience you had with our team. This is not typical of us and I can assure you we take all complaints very seriously. We have tried to address your concerns immediately, namely your concerns surrounding the cleanliness of your mother’s property and your request for two keys to be used when locking the front door. Some of these issues were actioned straight away, whilst other concerns required a little more time to allow for questions to be raised and responses to be given by our support workers. We felt we had managed to resolve most of your concerns at the time. As it may be too late in your case to reconcile these issues, I would like to let you know that we have reflected on your feedback and highlighted your experience in our team meetings. This will lead to further improvement withing our service.
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Review from M C (Daughter of Client) published on 22 May 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Preston at CareService24
Hi Marilyn
Thank you for taking the time to provide your feedback. I am glad that you’re so pleased with the care we are providing to your mum but if you do have any suggestions on further improvements I would love to hear from you.
Samantha Preston (Registered Manager).
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Review from E P (Client) assisted by family/friend published on 27 March 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Samantha Preston at CareService24
Hi Evelyn,
Thank you for your recent feedback. I am pleased that you feel the service that you receive is generally good.
If you have any specific issues regarding call times then please contact me directly and we can discuss these.
Samantha Preston (Registered Manager).
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Review from Lynn T (Daughter-in-law of Client) published on 27 March 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Preston at CareService24
Dear LT,
Thank you for sending your feedback. I am so glad to hear that you’re happy with the service that we are providing to your mother-in-law.
Please do let me know if you have any specific feedback to continue to improve our service.
Samantha Preston (Registered Manager).
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Review from M R (Partner of Client) published on 22 March 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
Value for Money
Review from David W (Client) published on 20 March 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Samantha Preston at CareService24
Dear David,
Thank you for your feedback. I am very glad to hear that you are happy with your regular carers. I do appreciate that when we are unable to send your regular carers due to holidays and sickness this can be very unsettling for you. I can reassure you however, when we are unable to send your regular carers we always try to send staff who are adequately trained to meet your specific needs. If you have any further feedback please do not hesitate to contact me.
Thank you
S. Preston (Registered Manager)
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The Review Score of 9.6 (9.630) out of 10 for CareService24 is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.630 for CareService24 is calculated as follows: ( (66 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 92 Ratings = 4.63
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for CareService24 is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Jul 2023
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Job Title: Acting Registered Manager
Joined: 2023
Hello,
My name is Chloe Gould. I joined CareService24 in 2023 as a Care Coordinator. In July 2024, I was promoted to the Registered Manager role.
With a background in Health and Social Care, I've served as a support worker, welfare officer, and manager, with a keen focus on promoting client and staff wellbeing. I thrive on researching innovative ways to exceed expectations and provide exceptional support to those around me.
Beyond the office, you'll often find me scaling trees, hiking along cliffsides, or exploring riversides – I have a deep passion for the great outdoors and enjoy activities like camping, foraging, and metal detecting.
If there's anything I can assist you with, please don't hesitate to reach out. I'm here to help!
Warm regards,
Chloe Gould
Job Title: Care Coordinator
Joined: 2021
Hello.
I'm Vicky Watts and I am a Care Coordinator at CareService24.
For the past two and a half years, I've had the privilege of being a part of the CareService24 family as a Community Care Assistant, where I've accumulated a wealth of knowledge and experience in the field of care. My passion lies in delivering high-quality care to our clients, ensuring that their individual needs, preferences, and dignity are always respected. Providing companionship and contributing to the enhancement of their quality of life brings me immense fulfilment – this isn't just a job for me; it's a vocation.
Since 2023 I'm embarking on a new chapter in my journey with CareService24 by stepping into the role of Care Coordinator. I'm thrilled at the opportunity to further assist and support our clients, as well as our dedicated carers.
Whether you need support or simply want to say hello and introduce yourself, please don't hesitate to reach out.
Warmest regards,
Vicky
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareService24 to verify any information. View our terms and conditions. CareService24 has an Enhanced Service – more info.
