Pine Lodge Home Care

Pine Lodge Care Home, 13 Hazeldene Road, Weston-super-Mare BS23 2XL
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98 Reviews
  • Pine Lodge Home Care, Weston-super-Mare
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Care Provided by Pine Lodge Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Orchard Care (South West) Ltd
  • Person in charge
  • Carolyn Mills (Registered Manager)

Funding & Fees Guide for Pine Lodge Home Care

  • Prices

  • £22.35 per hour Mon-Fri
    £23.93 per hour Sat -Sun

  • A breakdown of our fees is available on request
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Pine Lodge Home Care Reviews (98)

Total of 98, showing 1-20

Over all time Pine Lodge Home Care has 98 reviews.

Overall Experience

  • 73
  • 24
  • 1
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Date Published

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98

Review from B F (Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a bad heart attack in September 2021, my surgery sent me information regarding where I could ask for help with shopping and other services! I rang Pine Lodge and have never looked back. Every 2 weeks a 'shopper' takes me to the supermarket. She pushes the trolley and helps me select ceased
I would be devastated. I wear callipers on both legs and really need help now after having none until now. If, by any chance, I am unable to accompany the 'shopper' then I can give them cash so that they can shop for me. I trust these 'shoppers' implicitly. They respect me and if I ring the office for any reason for my reason the staff are so understanding and kind.

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Review from Patricia M (Wife of Client) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the help my husband receives and would certainly recommend them.

Reply from Carolyn Mills, Manager at Pine Lodge Home Care

Thank you for the lovely review Patricia. We really appreciate you taking the time to give your feedback.


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Review from Margaret O (Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service that is provided to me. The staff who attends to me are very thoughtful and caring about my needs. They arrive at the time allocated and always chatting and helpful to me - it certainly a very happy way to start my day. If I have had any issues they would always sort
it immediately.

Reply from Carolyn Mills, Manager at Pine Lodge Home Care

Thank you for your review; it is so lovely to hear that you are very happy and any issues are dealt with quickly.


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Review from K L (Daughter of Client) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Kind, friendly staff who are very supportive of both the client and the family. We have used this provider for over a year and cannot fault it. We had the same provider when my dad was alive and was very happy to use them again for my mother.

Reply from Carolyn Mills, Manager at Pine Lodge Home Care

What a lovely review, thank you for your kind words and for taking the time to complete it. We really value your feedback.


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Review from Jean A (Wife of Client) published on 5 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the service provided. The staff are all thoughtful and caring; they arrive at the time allocated and wash and dress with dignity and talk their way through the routine, and always with a smile. Any queries are answered efficiently. The folder is thorough, and the bill
is well detailed. I am very pleased to have Pine Lodge as our provider.

Reply from Carolyn Mills, Manager at Pine Lodge Home Care

Thank you for such a kind review. I am so pleased that you are happy with the service we provide.


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Review from Hillary T (Daughter of Client) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has used the services of Pine Lodge for 6 months. We have always found the carers and management to be totally professional, always putting mums best interests first. Nothing is too much trouble. We would recommend Pine Lodge to anyone.

Reply from Carolyn Mills, Manager at Pine Lodge Home Care

Such a wonderful review, thank you, Hillary. We really do value all feedback we get.


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Review from R H (Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied by all of the girls/staff.

Reply from Carolyn Mills, Manager at Pine Lodge Home Care

Thank you, we are pleased to hear you are satisfied with the care you receive.


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Review from M L (Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all of my care marvellous.

Reply from Carolyn Mills, Manager at Pine Lodge Home Care

Thank you so much. We do pride ourselves on our high standards of care.


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Review from B C (Son of Client) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good support for my father, flexible around requirements changing.
Would be excellent if changes requested were confirmed from an admin perspective but cannot fault care or carers.

Reply from Carolyn Mills, Manager at Pine Lodge Home Care

Thank you for your review. Your comments have been taken on board by our admin team and an improved process has been implemented.


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Review from Dominic C (Son of Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pine Lodge provide daily hot meals for my mum and dad. It is an excellent service and very nutritious food. I very much appreciate the excellent carer. I would not hesitate to recommend Pine Lodge to other people.

Reply from Carolyn Mills, Manager at Pine Lodge Home Care

Thank you for your kind words. The team value your review and we will share it with the Care Home kitchen staff also.


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Review from Mary S (Son of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring and professional service from 3 or 4 staff members on different weekdays.
My mother lives in sheltered housing with meals provided but needs assistance with showers and keeping her own room clean etc. We are very pleased and relieved to know my mother is being assisted on the days
we cannot attend.

Reply from Carolyn Mills, Manager at Pine Lodge Home Care

Thank you for such a lovely review. We will share your kind words with the team.


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Review from C K (Daughter of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pine Lodge have been visiting my elderly mother in her home daily since September 2021. Previous to Covid they were also visiting her on a daily basis. All of my interactions with Pine Lodge have been of an excellent standard, nothing is too much trouble for the office staff or the care staff. My mother
always comments on how lovely the ‘girls’ are.


As a family, we are more than happy for our mother to be taken care of in her home by Pine Lodge but if she ever needed to go into the home, we would be very confident they would provide her with everything she needed and in a very caring way.


Reply from Carolyn Mills, Manager at Pine Lodge Home Care

Thank you for such a lovely review. We do pride ourselves on our excellent standards and will share your comments with the team.


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Review from P G (Husband of Client) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff make my wife’s life, and mine, so much easier.
The affection shown to my wife is so apparent, and the carers each have their own connection either by reading, beauty care, games, ironing - it just makes my wife so pleased to see them.
Thanks.

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Review from M W (Client) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pine Lodge Home Care are very helpful. Their care for my late wife who died in October 2019, was thoughtful and excellent. Pine Lodge now look after my domestic cleaning and occasional work around the house.

Reply from Carolyn Mills, Manager at Pine Lodge Home Care

Thank you for your review. It is lovely to be able to continue supporting you after your wife passed.


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Review from Eileen M (Client) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are kind, friendly and willing to do as asked, some more than asked, which doesn't go unnoticed. I do have a moan, which they sympathise with and try to have a laugh as well, not so easy in these trying times. I think we get on well; hope they would agree. I think it is important to have
someone to show them the ropes with their first visit and explain how we like things done. They advise if I'm not sure what to do next, who to contact etc, and the office is always helpful with orders etc. Thanks all!

Reply from Carolyn Mills, Manager at Pine Lodge Home Care

Thank you Eileen. It is lovely to hear how happy you are with the service we provide. The carers certainly agree that you all get on well; they enjoy visiting you.


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Review from S H (Client) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not have a problem with my care person. Extremely good and caring.

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Review from Val D (Wife of Client) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone who comes are friendly, helpful, patient and very good with my husband.

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Review from L W (Daughter of Client) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always willing to change care needs, often at short notice. All carers I have met are very willing and caring. They do not patronise my mother.

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Review from June G (Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a lot of different carers; they are mostly very good - they follow my wishes, treat me with respect and talk to me about the world outside. I find the very young ones need a lot more supervising. The updated care plans are rather in-flexible.

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Review from Theresa B (Daughter-in-law of Client) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother and Father in law have been receiving a cooked lunchtime meal delivered to their home from Pine Lodge for the last four months. We have found the service to be excellent and the meals to be delicious and of an extremely high standard. They are always delivered promptly and with a smile. I
would highly recommend this service to anyone considering a “meals on wheels” service.

Reply from Claire Tanner, Administrator at Pine Lodge Home Care

Thank you very much for your kind words. We are very pleased to hear the meals are enjoyed by both mum and dad - in -law. I will pass these comments onto our cooks.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Pine Lodge Home Care

What Type of Services does Pine Lodge Home Care offer?

Pine Lodge Home Care offers Home Care.

How many Carers does Pine Lodge Home Care employ?

Pine Lodge Home Care employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pine Lodge Home Care to verify any information. View our terms and conditions. Pine Lodge Home Care has a Basic Service – more info.