Pine Lodge Home Care

Pine Lodge Care Home, 13 Hazeldene Road, Weston-super-Mare BS23 2XL
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98 Reviews
  • Pine Lodge Home Care, Weston-super-Mare
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Care Provided by Pine Lodge Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Orchard Care (South West) Ltd
  • Person in charge
  • Carolyn Mills (Registered Manager)

Funding & Fees Guide for Pine Lodge Home Care

  • Prices

  • £22.35 per hour Mon-Fri
    £23.93 per hour Sat -Sun

  • A breakdown of our fees is available on request
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Pine Lodge Home Care Reviews (98)

Total of 98, showing 41-60

Over all time Pine Lodge Home Care has 98 reviews.

Overall Experience

  • 73
  • 24
  • 1
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Date Published

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98

Review from Jan P (Client) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always pleased with my care from the ladies of Pine Lodge Home Care. They are always cheerful and willing to help with anything I want and respectful of my dignity. I find the management ladies willing to help if they can and I feel I can always call on them if I have a problem.

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Review from M L (Wife of Client) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints whatsoever regarding Pine Lodge Home Care. The ladies are so caring and the management bend over backwards to help. My experience with them have has been second to none. I would certainly recommend Pine Lodge Home Care to anyone looking for care.

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Review from B B (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only had my help for two months and have found the service and carers excellent.

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Review from Wendy F (Daughter of Client) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pine Lodge Home Care staff provided extra care to support my mum in her home over the Christmas period. The staff were very respectful and caring and were able to meet her particular individual needs. The team kept me well informed which was invaluable to me as a long distance carer.

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Review from Wendy K (Daughter of Client) published on 5 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home care service provided my Pine Lodge allowed my father to live in is own home as he wished. As a family, we had the trust and confidence that someone responsible would see him every day and alert us or medical professionals if there were any concerns. A very professional service.

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Review from Mildred P (Client) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have one 30 minute visit weekly at present but am very happy with care provided.

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Review from Janet H (Client) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints at all.

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Review from Peggy E (Client) assisted by family/friend published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided.

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Review from John S (Client) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the nurses.

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Review from David V (Client) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visited by several nurses and all have been pleasant and helpful!

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Review from R C (Power of Attorney of Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During a very difficult time, the carers and managers at Pine Lodge Home Care offered care and kindness over and above what was required under the terms of the contract.

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Review from Robery Y (Husband of Client) published on 17 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used the service for nearly 6 months throughout. We were very pleased with the timekeeping, care, attitude and consideration shown by all staff. Excellent. *****

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Review from S S (Daughter of Client) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Sorted everything out for the family during a hectic time at hospital - can't praise enough.

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Review from June S (Client) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers are quite friendly and supportive.
I would recommend anyone that required this treatment to this care provider.

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Review from Sandra H (Wife of Client) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service. The carers come when stated and stay for the stated time. Very friendly and efficient. Hospital podiatrist complimented my husband on the condition of his feet due to care.

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Review from Royston C (Client) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided. Always on time and give advice when needed. Would recommend to everybody.

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Review from Betty D (Client) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been extremely helpful and kind to me and I thank you all very much.

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Review from Louise R (Daughter of Client) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the carers were kind and efficient, with attention to detail. Also, it was a reliable service and I felt confident leaving my elderly mother with dementia in their care. I do believe that the some of the staff would benefit from a manual handling update.

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Review from Maurice T (Client) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I receive an excellent service complimentary to my needs. Staff are always cheerful and helpful. The visits are a pleasure to receive. The outreach meals (occasionally taken) are very good. They deserve a good review.

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Review from Robert H (Son of Client) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Pine Lodge were extremely caring, very thoughtful and made my mum and dad's life very comfortable. It took a lot of worry off my mind and I felt they were in very good hands with the Pine Lodge staff. I found our carer very flexible to our needs and kept in contact about my dad's health
on several occasions; calling out the paramedics to attend him when his breathing was bad. Would highly recommend Pine Lodge Home Care.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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