Pine Lodge Home Care

Pine Lodge Care Home, 13 Hazeldene Road, Weston-super-Mare BS23 2XL
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98 Reviews
  • Pine Lodge Home Care, Weston-super-Mare
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Care Provided by Pine Lodge Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Orchard Care (South West) Ltd
  • Person in charge
  • Carolyn Mills (Registered Manager)

Funding & Fees Guide for Pine Lodge Home Care

  • Prices

  • £22.35 per hour Mon-Fri
    £23.93 per hour Sat -Sun

  • A breakdown of our fees is available on request
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Pine Lodge Home Care Reviews (98)

Total of 98, showing 61-80

Over all time Pine Lodge Home Care has 98 reviews.

Overall Experience

  • 73
  • 24
  • 1
  • 0
  • 0

Date Published

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98

Review from Joan C (Client) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant. Good workers. Look forward to seeing them. Very helpful.

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Review from J A (Client) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On occasion, I have had cause to wonder about time keeping. Whereas some of the carers are well experience and lovely, but other are too young and inexperienced. Overall, we are pleased with the service.

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Review from Elizabeth B (Client) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care provided.

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Review from Dorothy (Client) assisted by family/friend published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the Home Care package provision that I receive from all the staff at Pine Lodge who come to my home. In particular, the local manager is always very helpful and efficient in all aspects of my Home Care. All staff are very friendly and helpful and takes good care of me during their
visits.
Pine Lodge also provide me with a local Meals on Wheels service on some days of the week. Overall the standard and quality of the food is very good and of a high standard. I would not hesitate in recommending to other new users.
I am very pleased with all aspects of service and care that I receive from Pine Lodge Care Home.

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Review from J L (Sister of Client) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pine Lodge stepped in at very short notice to give the extra care when needed - very good and helpful.

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Review from Wendy F (Daughter of Client) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the help provided by the manager and team. They were very caring and respectful towards my mother (82) who lives alone in her flat. Everything was well organised and efficient. The staff were caring and supportive which was a great comfort to me as her main carer lives in Sheffield.
I would recommend their services and will use them again.

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Review from P B (Son of Client) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy with the care she had from all the staff from Pine Lodge.

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Review from S T (Daughter-in-law of Client) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother-in-law only received home care for 10 days in her own home. Her condition deteriorated, she became unsafe, wandering in the night (outside).
As a family, we came to the decision that she required 24-hour care and is now in a nursing home.
The care mum had from the carer at home was very
good although Mother-in-law was sometimes difficult.

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Review from Chris E (Son of Client) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really am most impressed with the carers. They show genuine interest and are what you would hope for. They seem to put their clients wellbeing first and do all that is needed for them.

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Review from R Y (Client) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased indeed with the service we have received. All carers have been kind, considerate and helpful. They all have given very great attention to detail and nothing is too much trouble.

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Review from Tony K (Son of Client) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the manager and her staff enough for the professionalism demonstrated and forward thinking. Help is available at every opportunity, the follow up is excellent and reassuring. My wife and I are experiencing a lot of stress and worries with my mother's situation. This is greatly eased by
the staff at Weston Super Mare.

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Review from Martin (Son of Client) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for the manner in which Pine Lodge Home Care looked after my mother. No matter who was on the rota everyone always treated her with warmth, kindness and friendliness. They were always considerate and professional even when having to negotiate the awkward neighbour who constantly
interferes.

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Review from Beryl W (Husband of Client) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good to excellent all round.

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Review from Lynda M (Daughter of Client) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father said that all the carers were very nice that came, I was on holiday which is why I needed help so I didn't meet any of them but everyone I spoke to from Pine Lodge Home Care were very helpful and kind.

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Review from A I R (Son of Client) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother fell at home and if the home care had not been doing their evening visit, she wouldn't have survived the night.

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Review from June G (Client) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have one hour's help a day where they follow a routine check list: Cream my legs, make a salad, fill a flask, do the laundry and empty bins. I am incontinent but I see to myself most of the time. I also have extra time for shopping where I use a Rollator Wheels or a light wheelchair. The carers
all look after me very well. I have about 10 carers on my list - I don't like having more than 5 different ones in any one week. The only other thing I don't like is on those occasions I have a temporary illness and the first carer does not inform the office - then the next carer does not know what to expect. The carers are good at helping with hobbies - bird feeders and learning to use the internet.

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Review from Mary R (Daughter of Client) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past two years, my mother has received a level of care that surpassed anything we could have hoped for. She liked all the carers who genuinely cared. Thank you all from the bottom of my heart. Had it not been for one of the carers finding Mum after her fall, I don't think she would be with
us today. Once again heartfelt thanks.

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Review from Ernie H (Client) assisted by family/friend published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't do without you, wish you would come more often. Gives me more confidence with living seeing you as I can feel lonely. Excellent.

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Review from Edyth M (Client) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister says the girls are all very pleasant when they come and their company is appreciated a kindly nature is always essential and we are very satisfied so far.

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Review from Nellie H (Client) assisted by family/friend published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very happy with the care and attention from Pine Lodge.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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