Candlelight Care

Suite 7, Merley House, Merley House Lane, Broadstone, Wimborne Minster BH21 3AA
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8.0 18 Reviews
  • Candlelight Care, Wimborne Minster
Candlelight Care is a family-run home care company offering services in and around Dorset.

Based on the values of trust, dignity, respect and equality, the team deliver friendly, caring and reliable home care to people of all ages. The dedicated team is made up of trained and experienced care staff who aim to make a real difference to those receiving care and their loved ones.

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Care Provided by Candlelight Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Amanda Head (Registered Manager)

Funding & Fees Guide for Candlelight Care

  • Prices

  • Fees are available on request.
    Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.

Candlelight Care Reviews (18)

8.0

Candlelight Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Candlelight Care has 18 reviews.

Overall Experience

  • 9
  • 9
  • 0
  • 0
  • 0

Date Published

18
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17

Review from S K (Daughter of Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the ongoing, and increasing, care my Mum is receiving from Candlelight. All the carers who visit Mum are not only professional, caring, supportive, and friendly, but they always go above and beyond if Mum is having a difficult day. I am also kept in touch with what's
going on if Mum isn't doing so well (as I live a little distance from Mum) and am happy to chat if I'm having any problems communicating with her because of her dementia.
You are all amazing people and I cannot adequately express my gratitude for the care Mum is receiving. Thank you from the bottom of my heart.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for these kind words about the care we are currently providing to your mother, these will be shared with your mum's core team and the office too.


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Review from Yvonne C (Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I find the staff friendly, competent and professional.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, we have shared these with your core team.


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Review from Albert S (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My chief carer is so good, that nothing escapes her, invaluable. When I ask for advice I know she will tell me the correct path to take. I have learnt this over the last 7 years and I trust her completely. This does not mean the other staff are not good, it means she stands out and is genuinely caring.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Wow - what an amazing review, thank you. Will ensure it is shared with your chief carer.


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Review from Michael C (Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is good, friendly and reassuring. Timekeeping is regular and can be relied upon.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you again for complimenting our staff on their timekeeping and their reliability.


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Review from L O (Daughter of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are friendly and timekeeping is good. The continuity of carers is excellent which is important to us.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, our care coordinators work exceptionally hard to keep the continuity of care as a priority as we know how important it is to our clients.


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Review from Rosemary P (Wife of Client) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always look forward to the carer's visits. They are very friendly, kind people and do a good job sorting out my husband with washing, dressing him in the mornings, changing the catheter leg bag when necessary and lesser jobs on the evening visits.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the praise given to your husband's core team, of course, we will share this with them as we feel it is important to share compliments received with our staff.


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Review from Judi N (Daughter of Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are courteous and respectful. Dad is comfortable with the care he receives. There has been a struggle to get the time that most suits Dad's (and my) routines, this has now been resolved. Office staff are friendly, reliable and mostly ring is there is a problem. The email of who is coming and when
to expect them is invaluable, helps prepare Dad and plan my day.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving the review about your dad's care that we provide. We always welcome feedback and we are pleased the package of care is going well.


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Review from T S (Daughter-in-law of Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Candlelight Care has played a crucial role in at times, very trying circumstances. Their kindness, professionalism and support has been exceptional. All the team exceed all expectations and all family members appreciate their dedication and understanding. Candlelight Care hasn't just supported the client,
they have actually at times, supported us. Thank you.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this beautiful review about our staff and the services they deliver. We have shared the compliment with the core team.


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Review from J B (Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before hearing about Candlelight Care I tried two other agencies to get the help that I needed. I was horrified at the way I was treated at both.
I am now happily settled with Candlelight Care.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this review. We are so pleased that you decided to choose us as a provider and that you feel that you are happily settled with the service being provided.


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Review from A P (Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've found my carers give me excellent care. They are all kind and caring people with some of them doing a fantastic job.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this beautiful review about your core team and the service they provide you. It's always good to know.


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Review from Colin R (Husband of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has dementia. I had problems after a male carer, so I requested a female career; this was duly arranged.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

We are so pleased to learn that our Wimborne Branch were able to accommodate your request in a timely manner. Thank you for leaving this review.


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Review from Jennie H (Daughter of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a relatively new client of Candlelight Care. Mum is elderly, blind and has very limited mobility. I live in Portugal, so far away. Mum had experienced some problems with a previous company but I managed to get her in with the Candlelight team and she is so happy now, they are all very loving,
caring, hard-working and give Mum a sense of security. They offer such a professional service, Mum is looking forward to her first hairdo from the team soon, they can even do her nails. She says nothing is too much trouble to ask, she sounds so different when I talk with her over the phone, back to her cheerful self. Thank you Candlelight, you are all amazing.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you so much for these kind words about us as a company and the core team of staff who visit your mum. We are pleased to learn that Mum is very happy with us and I am sure it is peace of mind for you too, especially living abroad. Thank you for leaving this detailed review, it is much appreciated.


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Review from Billie C (Wife of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received from the first day was extremely gentle and caring. He had been apprehensive but from the first moment, he was put at ease and now looks forward to someone coming as do I! I also appreciate their tidiness and cleanliness.

Reply from Deb Puxty at Candlelight Care

Thank you for those beautiful words, which I have shared with your husbands core team today.


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Review from Amanda C (Daughter of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are largely really helpful and go above and beyond and Mum looks forward to them arriving. There is occasionally one who does the absolute minimum and rarely speaks. I appreciate they have a job to do but, when dealing with the elderly living alone, a large part of that job must be just talking
to them.

Reply from Deb Puxty at Candlelight Care

Totally agree with you, communication plays a big part in our service. I will feed back your constructive feedback to the Wimborne Branch as they may be able to identify the staff member in question and have a word with him/her. Thank you for submitting the review.


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Review from Audrey T (Client) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and always polite and caring. I recommend to family and staff are very positive for January.

Reply from Deb Puxty at Candlelight Care

Thank you, we always like to receive positive feedback about our staff as they do remarkable and rewarding work out in the community.


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Review from Rita G (Client) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely carers. All work very well for me.

Reply from Deb Puxty at Candlelight Care

Thank you for leaving this review. We love it when clients and/or their family tell us how well we are doing.


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Review from Kathy W (Wife of Client) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional staff. Clients treated with dignity and care.
Very satisfied with 95% of staff.

Reply from Deb Puxty at Candlelight Care

So pleased to hear, thank you for taking the time to leave this positive review.


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Review from Margaret C (Client) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend Candlelight Care to everyone as they look after me very well and I really appreciate all the carers. I would not be here if it wasn't for them. I cannot praise them enough.

Reply from Deb Puxty at Candlelight Care

Thank you for your review. We are so pleased that you are happy with our service and agree with you - that we can't praise our staff enough either, they do a remarkable job.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Candlelight Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Candlelight Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Candlelight Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Candlelight Homecare Services

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Candlelight Homecare Services

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Candlelight Homecare Services

Date: Thursday 31 Mar 2022 More details

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Meet the Team (6)

Amanda

Amanda Head

Job Title: Registered Manager

Joined: 2022

Mandy was previously the Registered Manager of the Uckfield Branch in East Sussex. In June 2022 Mandy brought our Wimborne Branch under her CQC Registered Manager's registration and the Wimborne branch is now getting her expertise to take the branch from strength to strength.


Cheree

Cheree Buckler

Job Title: Branch Manager

Joined: 2023

Cheree joined Candlelight Care in September 2023 as one of 13 staff TUPE’d from another company. She had worked for her previous company for 14 years and had gained extensive knowledge in all areas of Domiciliary Care. In March 2023 she was promoted to Deputy Manager and in September 2023 was further promoted to Branch Manager, she is currently awaiting her Registered Manager confirmation.


Outside of work, Cheree likes to spend time with her Grandchildren.


Denise

Denise Davis

Job Title: Care Coordinator (East Dorset & Poole)

Joined: 2013

Denise ensures that the clients have the same care staff visiting them on a regular basis.


When she is not working, she spends a lot of time with her two little grandsons.


Denise

Denise Coed

Job Title: Community Team Manager (CTM)

Joined: 2012

Denise is a Community Team Manager and takes care of our clients in the community, assessing and reviewing their packages of care to make sure they are receiving the care they need and want, and that they are safe and happy.


Sean

Sean Chessell

Job Title: Community Team Manager

Joined: 2020

Sean joined Candlelight Care as a support worker in May 2020 and was promoted to Care Team Manager in March 2024. Sean now works 2 days a week in the office doing client assessments, client reviews and Support Worker spot checks; on the other days, he works in the community.


Prior to working for Candlelight Care Sean worked in Hospitality for 30 years, and away from work he likes to follow most sports.


Roxanne

Roxanne

Job Title: Recruitment Officer

Joined: 2020

As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.


Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!

Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.


Frequently Asked Questions about Candlelight Care

What Type of Services does Candlelight Care offer?

Candlelight Care offers Home Care.

How many Carers does Candlelight Care employ?

Candlelight Care employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has a Platinum Service – more info.