Eleanor Nursing & Social Care Ltd - Poole Reviews (7)
Eleanor Nursing & Social Care Ltd - Poole has a Review Score of 9.3 (9.261) out of 10, based on 7 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Poole has 7 reviews.
Review from T M (Daughter of Client) published on 14 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L D (Wife of Client) published on 4 March 2025
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Overall Experience
5.0 out of 5
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole
Thank you for your kind words. We're so pleased to hear that the care provided has helped ease some of the pressure and that your husband is receiving friendly and professional support. If there's anything more we can do, please don't hesitate to let us know.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A S (Son of Client) published on 3 March 2025
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Overall Experience
4.0 out of 5
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole
Thank you for your feedback. We're glad to hear you're happy with the service and that our carers are keeping you informed about your mum's well-being. Ensuring open communication and quality care is always our priority. If there's anything we can do to further support you, please don't hesitate to reach out.
Staff
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Management
Treated with Dignity
Value for Money
Review from K F (Client) published on 8 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole
We're so happy to hear your positive feedback. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J T (Client) assisted by family/friend published on 7 June 2024
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M B (Husband of Client) published on 14 May 2024
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Overall Experience
4.0 out of 5
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole
We're happy to have been able to support you and your wife over the years. Caring for a loved one with Alzheimer's and navigating mobility challenges can be incredibly demanding, and we're grateful for the trust you've placed in our team. Providing compassionate care is at the core of what we do, and we're here to support you every step of the way. Thank you for choosing Eleanor Care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J B (Client) assisted by family/friend published on 14 May 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole
Thank you for your kind words. We're happy to hear that you've had a great experience with our staff. Providing friendly and attentive service is something we pride ourselves on, and we're delighted that we could meet your expectations. We're here to support you in any way we can. Thank you for choosing us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.3 (9.261) out of 10 for Eleanor Nursing & Social Care Ltd - Poole is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.561 for Eleanor Nursing & Social Care Ltd - Poole is calculated as follows: ( (24 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.561
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Poole is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
