Home Instead (Peterborough Oundle & The Deepings)

Unit 3, Swan Court, Cygnet Park, Hampton, Peterborough PE7 8GX
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9.9 111 Reviews
  • Home Instead (Peterborough Oundle & The Deepings), Peterborough
Home Instead (Peterborough Oundle & The Deepings) are the local elderly care experts in Peterborough.

It is a family run organisation with 70+ years of care experience under one roof. To them, it’s personal. They are passionate about service as well as extraordinary care standards and would love the opportunity to share their expertise with you to sign post you in the right direction on your care journey.

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Care Provided by Home Instead (Peterborough Oundle & The Deepings)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Amy Kennedy (Care Manager)

Funding & Fees Guide for Home Instead (Peterborough Oundle & The Deepings)

  • Prices

  • On request.

  • Our fees cover a full hour-long visit with nothing rushed and consistency of Care Professionals so you always know who's coming that day.


    All Care Professionals are paid above the National Living Wage Rate and have fuel and travel time covered as well and of course, carry the correct insurance both for travel and to support your loved ones.

Home Instead (Peterborough Oundle & The Deepings) Reviews (111)

Total of 111, showing 1-20
9.9

Home Instead (Peterborough Oundle & The Deepings) has a Review Score of 9.9 (9.899) out of 10, based on 28 reviews in the last 2 years. Over all time Home Instead (Peterborough Oundle & The Deepings) has 111 reviews.

Overall Experience

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Date Published

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Review from Martin P (Son of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very reliable service, delivered by health care professionals who were familiar with the client, ensuring the clients likes / dislikes were known about and complied with. Communication with the family was always precise, timely and easily understood.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you for taking the time to share your feedback regarding our service. We truly appreciate your insights, as they are invaluable in helping us maintain and enhance the quality of our services here in the Peterborough area. Your observations will be taken into consideration as we continue to support our team in providing the best possible care. If you have any further comments or suggestions, please feel free to reach out. Thank you once again for your input. Best regards.


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Review from Michael T (Son of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in the dementia ward of a local care home and she has been enjoying daily companionship visits from Home Instead for about 3 months now.
Before the visits started, the Home Instead co-ordinator talked in detail with me and my mum to get to know her and sort out the best match for the caregivers.
It was important to me to minimise the number of care givers, so that my mum got to know them, so I am really happy that the visits are provided by a team of 3 ladies.
The daily visits are a mix of coffee in the residents lounge, walks in the garden, looking at old photographs together and craft activities.
When I visited mum last week, after saying hello, the first thing she said was that it was nice that her friends now visited her each day, meaning the Home Instead companions. This was lovely to hear.
I would like to thank Home Instead very much for considerably improving my mum's enjoyment of life.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Reviews such as these mean the world to us and our care professionals absolutely love reading that their visits are making such a difference to yourself and your family. Thank you so much for taking the time to leave this review, we really do appreciate it thanks have so much Philip Kennedy.


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Review from Martyn N (Son of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very fortunate to have come across Home Instead Peterborough (Oundle & The Deepings), for the care of my mother, particularly after trying to navigate the myriad of local care companies that don't offer what they promise and have copious hidden charges. From the Home Instead staff in the office
to the individual carers everyone seems to be dedicated for my mother care and well-being, with lots of valuable advice along the way, all of which is a most refreshing experience. What I particularly like is we have the same team of amazing carers visit each day which I believe is so important for ongoing continuity thus enabling my mother to develop a strong trusting relationship with them very quickly, I feel its important to see a familiar face each day! Basically, I cannot recommend this company highly enough as they have exceeded my expectations on all levels.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your kind review. I can't tell you how much that means to us to read those heartwarming words. Thank you again for taking the time to leave this review. I cannot wait to share it with our team.


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Review from A M (Client) assisted by family/friend published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The personal care provided was of a very high standard. Encompassing punctuality, hygiene, privacy, and a strong emphasis on empathy and friendliness.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your review - I will share your kind words with our team of care professionals who I know will be delighted to hear that you have appreciated their visits - thanks so much!


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Review from Julie O (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the service from Home Instead. A truly friendly professional team, I'd be totally lost without them. Right from the start, all the team have been delightful, approachable and reassuring. First-class service! Thank you!

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for these heartwarming words. They're really lovely to read, and I will share them with our team.


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Review from S B (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recommended this service because I have been treated by very experienced, caring people. They have recognised my limitations and give me a feeling of dignity during their visits. Home Instead is an excellent care agency.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

What a lovely review - thank you so much for taking the time to leave us this review, I will share this with our team!


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Review from Ingrid F (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for a number of years and are extremely happy with the service we receive. Caregivers are professional, friendly, compassionate and provide an excellent personalised service.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Hi there, what a wonderful review! Thank you so much, I will share your feedback with our team!


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Review from N C (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided. Everything is efficiently organised.
Mum has 3 visits a week, by the same 3 ladies who cover each other’s holidays etc.
The ladies tailor each visit to Mum’s requirements whether it’s help with showering, meal preparation etc. and have built a good friendly
relationship with her. Great care was taken to match the carers with shared interests and experiences to Mum’s. Would highly recommend it.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for this lovely review - I will share it with our team who I know will be delighted!


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Review from Adrian B (Son of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving care visits from Home Instead for about a year, and it has made a very big difference to her life. Mum lost dad in 2020, and wishing to remain living independently at home she was initially reluctant to accept assistance, but she has impaired hearing and vision which makes life
hard for her. She does have very caring neighbours, but she felt she could not keep asking them for help and so agreed to the suggestion of visits twice a week from Home Instead.
They paired her up with two excellent carers and now she has someone to talk to, to help her with correspondence, with trips out and help with shopping. And all the little tasks that may seem mundane if you have all your sensory faculties but which can be a nightmare for mum. They are both lovely ladies, and she now looks forward to their visits. My brother and I live at opposite ends of the country and it's hugely reassuring for us that Mum is looked after and her needs met.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

What a lovely review - thank you so much for reviewing our service and I will pass your kind words on to our care team here in Peterborough.


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Review from M S (Daughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience with this provider, 5 stars. My mother really looks forward to the companionship carer visits. They really look after her and do what she wants to do. I find them very easy to deal with and very accommodating.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your lovely review - I will share your review with our team! Kind regards


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Review from Paul H (Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead do everything I need them to do. They help with shopping and housework. Nothing is too much trouble. They also took good care of my late wife.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thanks so much - I will share your lovely review with our team, they will be delighted!


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Review from P C (Goddaughter of Client) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone so helpful, administrative staff and carers. Staff do not change regularly, giving client continuity.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you for this lovely review - it has been an honour and privilege to be able to serve your family and I will share your kind feedback with our team.


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Review from M B (Client) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Always very helpful.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

What a lovely 5 star review! Thank you so much - I will share this with our team!


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Review from Carolyn M (Daughter-in-law of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been receiving care visits from Home Instead since June 2021. As my husband and I live abroad, this has been invaluable to all of us. Mum has developed great bonds with her carers and we have also received wonderful service from the office staff. From the daily carer reports, we
were always aware of how Mum was. On the occasions when medical support was needed - after falls or illness - Home Instead managed the situations and kept us updated at all times. On her most recent stay in hospital, they continued a daily visit which kept us updated and provided Mum with a continuity of care at a time of confusion and worry. The level of care they provide to the client, and just as importantly, the level of support they give the family are exemplary. They really alleviate the stress of trying to care for a loved one from a distance.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thanks so much for this lovely review. I will share it with our team.


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Review from D G (Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Peterborough Oundle and The Deepings) operates on a totally professional basis but with caring at its heart.
The Principals and their office-based staff are totally dedicated to the service they offer and the care of their clients.
Equally professional in every way are their caregivers
all with appropriate backgrounds of course but people for whom nothing is too much trouble and their support is therefore second to none.
A first-class service.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

What a fantastic review! Thanks so much for taking the time to give us feedback on our home care services in Peterborough. Home Instead Peterborough is delighted with your response.


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Review from Mike P (Son of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided fantastic professional caregivers until Mum moved to her care home. The caregivers were selected with great thought and consideration for Mum's needs and over a five-year period they became good friends of Mum. The CareGiver who attended Mum's first-ever visit was still supporting
her through to the last week she needed support at home and the whole team was a trusted extension of the family network supporting Mum, and Dad prior to that. The daily reports of activities, meals, medical updates, walks and topics of conversation with Mum provided an excellent source of information and reassurance of her well-being. I'd have no hesitation in recommending Home Instead to any family looking for care and support for a loved one who would benefit from the continuity of a regular friendly face that they could come to know, trust and make friends with.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you for your kind review - I will share it with our team and I'm sure they will be very happy to receive the feedback. We are here if we can help further. Please do not hesitate to contact us.


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Review from E S (Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care providers are always on time and as they enter the door are full of joy.
They are happy to assist me to get ready for the day ahead.
They are great listeners to any problems I may have and to give suggestions.
I hope this will continue for months ahead.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your kind review - we are always here to help and only a phone call away - please don't hesitate to contact us if you need us - thank you - Philip


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Review from Jayne D (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been helping my mum and dad for some time now and I can’t fault them at all. They are very professional understanding and helpful. What we as a family like is the fact they choose the right people to help the clients so it’s the same ladies that my parents have every time, they come
at the same time every day and there’s no rushing to leave to get to the next client. I would say my parents have built a good relationship with the two ladies they have. They also keep me updated on how they think Mum and Dad are doing.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for your lovely review can't wait to share it with our team of care professionals and office team who I know will be delighted that you've been happy with the service you have received. Do you know where we are if we can help with anything else and thank you once again for using Home Instead.


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Review from T L (Husband of Client) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional company, could even be contacted outside of normal office hours. The staff are extremely kind and caring.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you for this wonderful review, I will be sure to share it with our team.


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Review from Darren N (Nephew of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Team at Home Instead have been visiting my Auntie for over a year now and has made such a positive impact on both our Aunt's and her family's lives.
We really don't know what we would have done without them!
They not only offer companionship and conversation which my Aunt values enormously,
they encourage her to eat by cooking for her and encourage her to drink more by making her cups of tea.
The care and support offered is exceptional and the Home Instead Team are always willing to do that bit extra to ensure everyone is happy, with a friendly approach and regular updates both by App and phone we would highly recommend their services.
They are literally lifesavers!

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Another wonderful review! Thank you so much for this and I will share it with our team.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Home Instead (Peterborough Oundle & The Deepings) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Home Instead (Peterborough Oundle & The Deepings) is calculated as follows: ( (151 Excellents x 5) + (17 Goods x 4) ) ÷ 168 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Peterborough Oundle & The Deepings) is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (1)

Paula

Paula

Job Title: CAREGiver

Joined: 2018

"I have been working with Home Instead for just over 18 months and love it. Not long after starting with the company alongside my usual weekly hours, I took on the 'On Call' role 1 in every 4 weekends. The On-Call CAREGiver role involves me visiting clients that have asked for an extra visit, to cover for CAREGivers if they are unable to work for any reason and to be able to offer up anything at short notice to help clients or family members. This gives me a great opportunity to visit new clients, see new faces and hopefully make a difference in their day.
Just like my regular visits with my own clients this sometimes can involve personal care, helping make their day easier, do their hair, nails, maybe a puzzle or watch their favourite programme with them, bake a cake or simply just offering companionship.
Knowing you sometimes do things that may seem quite small to some people can be something incredibly substantial to others. Coming away knowing you have been able to help someone who could be quite vulnerable is such a humble feeling. In these unprecedented times we could be the only voice they hear that day or face they see as some people are unable to even see their loved ones which over time becomes much harder and being with each client for either an hour or 2 or maybe more gives them something to look forward to. The most rewarding part of being an on-call caregiver is knowing I make a difference.


Frequently Asked Questions about Home Instead (Peterborough Oundle & The Deepings)

What Type of Services does Home Instead (Peterborough Oundle & The Deepings) offer?

Home Instead (Peterborough Oundle & The Deepings) offers Home Care.

How many Carers does Home Instead (Peterborough Oundle & The Deepings) employ?

Home Instead (Peterborough Oundle & The Deepings) employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Peterborough Oundle & The Deepings) to verify any information. View our terms and conditions. Home Instead (Peterborough Oundle & The Deepings) has a Platinum Service – more info.