Home Instead (Peterborough Oundle & The Deepings)

Unit 3, Swan Court, Cygnet Park, Hampton, Peterborough PE7 8GX
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9.9 111 Reviews
  • Home Instead (Peterborough Oundle & The Deepings), Peterborough
Home Instead (Peterborough Oundle & The Deepings) are the local elderly care experts in Peterborough.

It is a family run organisation with 70+ years of care experience under one roof. To them, it’s personal. They are passionate about service as well as extraordinary care standards and would love the opportunity to share their expertise with you to sign post you in the right direction on your care journey.

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Care Provided by Home Instead (Peterborough Oundle & The Deepings)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Amy Kennedy (Care Manager)

Funding & Fees Guide for Home Instead (Peterborough Oundle & The Deepings)

  • Prices

  • On request.

  • Our fees cover a full hour-long visit with nothing rushed and consistency of Care Professionals so you always know who's coming that day.


    All Care Professionals are paid above the National Living Wage Rate and have fuel and travel time covered as well and of course, carry the correct insurance both for travel and to support your loved ones.

Home Instead (Peterborough Oundle & The Deepings) Reviews (111)

Total of 111, showing 81-100
9.9

Home Instead (Peterborough Oundle & The Deepings) has a Review Score of 9.9 (9.899) out of 10, based on 28 reviews in the last 2 years. Over all time Home Instead (Peterborough Oundle & The Deepings) has 111 reviews.

Overall Experience

  • 98
  • 13
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Date Published

111
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Review from Maurice S (Client) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant - thank you.

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Review from H M B (Client) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for anything better.

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Review from Alice V (Client) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most reliable and helpful at all times.

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Review from Val D (Daughter of Client) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead always ring to check it is convenient to visit mum for her review, unfortunately due to work commitments I was not present, mum has dementia and was unable to remember if they had visited.
We have been using Home Instead for 3 years and mum absolutely loves her carers and I cannot thank
them enough for all the care and support they give.

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Review from D H (Wife of Client) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All employees are extremely approachable, caring and focused on giving the best possible service for the client.
All the employees share the same ethos, which clearly comes from the top - many thanks to the team.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Wow! What a glowing review - thank you so much for taking the time to give us a write-up - really appreciate it.


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Review from Bridget e (Daughter of Client) published on 5 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not live near to my father and he was clearly needing help at home; so I chose Home Instead.


I just want to say they have been truly fantastic. The ladies in the office have been so helpful on my many calls. As always there were a few teething problems in the beginning, especially for my dad

who was not sure about having care and the logistics of medication etc but all have been professionally sorted.


He now enjoys the lovely ladies who come. They have been truly outstanding, nothing is too much trouble.


2 months ago I was one very stressed daughter who was being pulled in all directions; dad, children, grandchildren, husband, job, and no life for me too.
Now I am still very busy but am at last having some time for me because I know my dad is being cared for twice a day.


If there are any worries or concerns, they get in touch with me. Thank you Home Instead for caring for my dad and thank you for giving me some life back.


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Review from John M (Client) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care and attention that we have received from our carers. They could not be more helpful and caring in all that they do for us, for me particularly.
They are always cheerful, punctual and happy.
Excellent carers.

Reply from Philip, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for taking the time to review our caregivers. I will make sure I pass on your kind words.


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Review from Carolyne W (Client) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Home Instead was last month as a general rule satisfactory. Carers always arrive on time and carry out the tasks required of them to the best of their ability. They are always caring and cordial and make living alone a lot easier to manage.

Reply from Philip, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thanks for taking the time to review the care you receive - we appreciate it :-)


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Review from Jane M (Daughter of Client) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my Mum closer to me and contacted Home Instead Senior Care for care a few mornings per week. My Mum's eyesight was failing and after several falls, she was very unsteady. Mum's two main carers were brilliantMum enjoyed their visits and came to see them as friends. They would do anything she
needed which involved helping with showering, dressing, lunch preparation, shopping, washing and calming her when she got agitated. Unfortunately, after more falls, my mum now receives full-time care and is presently in a care home.

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Review from Pamela R (Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all so cheerful and very willing to help. I like regular caregivers that I know, it is very important.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

I'm humbled to read such praise about our family run care service. I'm delighted to hear that you are benefiting from the support and will share your kind feedback with the rest of the team and indeed caregivers. Thank you so much.


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Review from K G (Daughter of Client) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and dad are very pleased with their carers who provide great companionship and attend very well to their needs. We all feel that providing care is a particular art, not all poses the empathy required to support elderly people, particularly when they have mental illnesses. Our carers seem to genuinely
enjoy their job and provide great care.

Reply from Philip, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Very kind of you to take time out to review our care services.


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Review from J B (Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided outstanding care to me for almost 2 years. My wife and I are much happier and enjoy my carers visits.


All the staff have been kind as well as professional. It's the best care I've had outside of Stoke Mandeville, and over 25 years as a paraplegic wheelchair user. Thank

you to all the team who help me to stay at work as a musician and school music teacher.

Reply from Philip, C D at Home Instead (Peterborough Oundle & The Deepings)

Really appreciate the feedback!


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Review from Bethan P (Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As someone who has encountered many types of caregivers throughout my disabled years. I can genuinely say this is by far the best company yet. Always on time, friendly and consistent. Would definitely recommend to friends and family.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you for your kind remarks. It has been a pleasure to have been of service to you over the past few years and I hope the relationship continues well into the future!


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Review from P B (Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After several falls and luckily no breakages, my confidence was low. I was reluctant at first to accept help which was obviously needed. I have been so relieved to go shopping and to appointments of all descriptions with my helper, this relieving my family who continue to complete the picture.

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Review from Ivy S (Client) assisted by family/friend published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More than satisfied with the level of service and care by everyone. Always willing to help with any chore and personal care.

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Review from R V (Nephew of Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend Home Instead for their quality of care.

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Review from Elizabeth T (Daughter of Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy with the service he receives from his two regular carers. He enjoys their company and they are both very excellent at their other tasks.

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Review from T G (Daughter of Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so benefitting from the home care service. She really likes the ladies that go to her who are so kind and friendly. They have helped her enormously with her loneliness and given her something to look forward to. It has been a big help to us too.

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Review from Margaret R (Client) assisted by family/friend published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have two superb carers who will do anything I need.
They have become friends and I look forward to them coming.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

It's good of you to take the time to give a review of our service. Thank you so much.


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Review from Carol A (Daughter of Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only started using Home Instead a few months ago for my mother suffering from Alzheimer's.
I have found them to be excellent. The same two carers come to her and I always feel that she is in good hands.
They write a daily report which I find really useful.
The office staff are always helpful
when I have had any query.

Reply from Philip Kennedy, Company Director at Home Instead (Peterborough Oundle & The Deepings)

Thank you so much for reviewing the care and support you receive. We are pleased that you are happy with the service and your care givers.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Home Instead (Peterborough Oundle & The Deepings) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Home Instead (Peterborough Oundle & The Deepings) is calculated as follows: ( (151 Excellents x 5) + (17 Goods x 4) ) ÷ 168 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Peterborough Oundle & The Deepings) is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (1)

Paula

Paula

Job Title: CAREGiver

Joined: 2018

"I have been working with Home Instead for just over 18 months and love it. Not long after starting with the company alongside my usual weekly hours, I took on the 'On Call' role 1 in every 4 weekends. The On-Call CAREGiver role involves me visiting clients that have asked for an extra visit, to cover for CAREGivers if they are unable to work for any reason and to be able to offer up anything at short notice to help clients or family members. This gives me a great opportunity to visit new clients, see new faces and hopefully make a difference in their day.
Just like my regular visits with my own clients this sometimes can involve personal care, helping make their day easier, do their hair, nails, maybe a puzzle or watch their favourite programme with them, bake a cake or simply just offering companionship.
Knowing you sometimes do things that may seem quite small to some people can be something incredibly substantial to others. Coming away knowing you have been able to help someone who could be quite vulnerable is such a humble feeling. In these unprecedented times we could be the only voice they hear that day or face they see as some people are unable to even see their loved ones which over time becomes much harder and being with each client for either an hour or 2 or maybe more gives them something to look forward to. The most rewarding part of being an on-call caregiver is knowing I make a difference.


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