Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

1 Long Barn, Mouseden Farm, Halls Hole Road, Tunbridge Wells TN2 4RF
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9.7 25 Reviews
  • Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge), Tunbridge Wells
Home Instead (Tunbridge Wells) has been established from an ambition to achieve quality and compassionate home care for people, that helps them to remain independent, active and fulfilled in their own homes..

Clients benefit from domiciliary packages put together with passion, tailored to their requirements and carried out by carefully chosen and well-trained caregivers.

All Home Instead services have been established with a commitment to tailor-made, one-to-one at-home care that is flexible and carried out by friendly individuals.

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Care Provided by Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emily Blioja (Care & Registered Manager)

Funding & Fees Guide for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

  • Prices

  • Time Monday to Friday, Weekend, Bank Holiday.
    (excluding Peak Hours).
    (minimum 1 hour visits).
    9 am - 5 pm £39.80 per hour Monday - Friday
    9 am - 5 pm £41.95 per hour Weekend
    5 pm - 9 am £41.95 per hour All week
    All Day £83.90 per hour on Bank Holidays and Easter Sunday
    LIC from £1850 per week for single client and £2100 for a couple requiring care.

  • Mileage incurred whilst transporting clients or running errands on their behalf: £0.45 per mile.
    An initial set-up fee of £275.00 ( for LIC £300) is payable on the first invoice only.
    The prices shown above are the total amount we charge and no VAT is added to the invoice.
    Please note: We require 14 days’ notice for the cancellation of any regular scheduled visit or additional visit. 4 weeks' notice is required for cancellation of bank holiday visits.

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) Reviews (25)

Total of 25, showing 1-20
9.7

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) has a Review Score of 9.7 (9.693) out of 10, based on 17 reviews in the last 2 years. Over all time Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) has 25 reviews.

Overall Experience

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  • 8
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Date Published

25
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8

Review from Gill M (Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with my experience with Home Instead. All of the ladies who came to my home were kind and caring people who were all very happy to help me and I thoroughly enjoyed chatting to them and going on walks with them. They were all well briefed on what my needs were and support needed. I will
definitely use Home Instead again if I need additional support to maintain my independent living.

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Review from Claudia B (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead have a large selection of carers to choose from. As we use carers several times a day, several times a week, we have met many of them! How experienced the carers are varies. How good they are with mum depends largely on the 'chemistry' between my mum and the carer. All of the carers are
polite and kind. They have always looked after mum so well. In particular two members of staff are amazing. They are absolutely wonderful with mum. My only suggested improvement is the scheduling. If things change or carer is late, we are not often informed. If the live in carer is relaxed about it is fine. If the live in carer has arranged something for their break, it means that their plans are ruined and I need happy carers! One member of staff is brilliant with last minute changes from me and I will be forever grateful for that.

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Review from Guy H (Son of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic service, and we have been clients for several years now and I can't say enough how wonderful the ladies have been who look after my 95 year old Mother. They are so professional, always on time and the love and care they give my Mum is so appreciated. Without them Mum couldn't remain at home
and would hate it in a nursing home. The ladies take her out every day for a walk around a local National Trust Property or just for a walk in the town or even coffee and cake at Coolings Nurseries. Nothing is too much trouble and the ladies are now an important part of our family. So a massive Thank you!

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your lovely review. It is a pleasure to assist your mother, and I know her care team is very fond of her. We look forward to continuing to assist her in remaining independent.


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Review from Sarah C (Niece of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial contact through to set up of care and delivery of care has been fantastic. Staff have been very friendly to my uncle and he is enjoying their company and happy to ask them to help him in the house. I don't think we have received a page of photos of all the carers as promised but otherwise the
admin and communication has been great. Couldn't be without you now!

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your wonderful review. We are so pleased your Uncle is settling into a good routine with his care professionals, we all enjoy paying him a visit.


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Review from Kay C (Cousin of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the staff members is great. My cousin can be very difficult at times, but one of the staff members handles every situation with respect, dedication and humour. I am always informed of the visit rotor for my cousin which is very helpful. The service from Home Instead is excellent, I can't fault
it.

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your lovely review, it is a pleasure to be visiting your cousin and she has built a wonderful bond with our care professional.


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Review from S L (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Home Instead are excellent. They go above and beyond in caring for our mum and dad, anticipating their every need. They are professional, patient and caring. My mum has dementia and the carers treat her with respect and consideration at all times. My dad has health issues but wants to
keep going out and about. The carers take him and mum to the park or the garden centre which really helps their mental health. They also take mum and dad to their many appointments and negotiate the difficulties with understanding for them. We are very grateful for all the Home Instead ladies do.

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your wonderful review, I will forward your feedback to our care team. We look forward to continuing visiting your parents.


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Review from Clare C (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have found a better care agency than Home Instead. The management team are very proactive and accommodating. Nothing is too much trouble for them and they go out of their way to make sure that my mum is always happy and well looked after. We have been extremely impressed by the standard
of all the carers my mum has come into contact with and especially welcome the fact that she is always looked after by the same team of people, so has been able to build up a good relationship with them all. And of great importance to us all, is the peace of mind we have knowing that whatever might happen, we have full confidence that the carers will be able to deal with it and at the same time will keep us fully informed. The staff at Home Instead have almost become part of the family and what more could I have wished for my mum!

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your lovely review. It has been an absolute pleasure to visit your mum and thank you for giving us the privilege to assist her. We look forward in continuing to give your mum the best possible care.


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Review from M T (Client) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent service. Carers were prompt and reliable. I usually had the same ones and found them friendly and good company, but I was never sure how much housework they should do and so it ended up with (expensive) company!
I perhaps was not the usual client as I was mobile and able to care for myself
so perhaps what I needed was the luxury attention e.g. massages, hair and nail attention but although this is available it comes at extra cost.
As I look back on care and have to make one comment, for me it would be plans of how to spend the time. Old people can get lazy or too 'tired' to make decisions!

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your lovely review. It has been a pleasure to visit you and we would like to wish you all the best for the future.


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Review from Rachel R (Daughter of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the team enough. They were superb in every way and went above and beyond what they were contracted to do. We couldn't have managed without them all, from the office staff to the carers themselves. Thank you for the care and support you gave not only to my father but to the whole family.

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you so much for your lovely review. We were honoured to spend our time with such a wonderful man and the family as a whole. As a team, thank you for choosing us for his journey.


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Review from A S (Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Home Instead for some time now and I am very happy with the service and care they provide.
The carers are absolutely lovely and so friendly and helpful and I very much look forward to their visits. I am widowed and disabled so I very much need their care, help and support which
they provide each week. They are very caring, happy and cheerful and so willing to help me. They are very respectful about the limitations of what I cannot do for myself within my home. They work very hard to fulfill all the tasks I need help with during their visits.
The ladies in the office are also very friendly and helpful and always strive to help me if I need it. They are very approachable and are very mindful of my needs as my condition progresses. They are always very polite and friendly when I ring them which is very reassuring.
I am very happy overall with home instead and the whole team are wonderful.

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for such a glowing review. It is a pleasure to be able to support you, and we will pass this on to the care team.


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Review from M W (Wife of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead Highly enough. I was incredibly impressed with the carers they sent to help me care for my husband who had Young Onset Alzheimers Disease. They clearly have good training and always treated my husband with great care and dignity.

Reply from Debbie Moon, Marketing Lead at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

It was an absolute pleasure to care for your husband, our carers will miss him very much.


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Review from Thomas B (Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers come for two hours on Tuesday and Thursday each week. They willingly do some housework and laundry and have 15-20 minutes for a chat. They all work well as I live on my own. Carers are always easy to get on with and do what is required. I can cope with cooking and weekly food shopping myself.

Reply from Sue Solomon, Office Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your positive review of our services.


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Review from Terry E (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care that I am receiving.
The carers and office staff are a great group.
Carers are very special people.

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Review from A S (Client) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I look forward to the company of the carers. I value their companionship and support. Recent changes to visit times have not always worked well for me. When changes are made to the support that I receive, I am not always made aware of these changes, which is unsettling for me.

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Review from V D (Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are excellent - always on time and willing to do whatever is required with cheerfulness and efficiency. Continuity of carers needs to be addressed; it is so much easier for care provider and client if the carer is familiar with the tasks required on particular days. Excellent support is given
for medical appointments etc.

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Review from B D (Client) assisted by family/friend published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care providers are excellent. I am always treated with care and dignity.

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Review from Celia S (Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers have been excellent. All the carers arrived on time and gave me the care I requested. The carers found a lot to do in the house. The carers were experienced with the exception of one younger carer.

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Review from R K (Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided a caring, efficient and friendly service. Which can also be tailored to meet the requirements of individual customers. I have no difficulty in recommending their organisation to potential client.

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your review, we are so pleased that you are happy with our service.


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Review from M W (Wife of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband developed vascular dementia some years ago, and although his health has declined we have managed to keep him at home, in part due to the excellent care provided by Home Instead. We have used their services since 2017. The carers have all been kind and attentive, happy to play a game or take
him out, often helping with little chores. We have a very complicated schedule and the Home Instead administrators have been wonderful in accommodating our requests, aiming to send a regular 'rota' of carers who have gotten to know my husband well. The service has been a great support to both of us.

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you - it is a pleasure visiting your husband and we are so pleased that you are happy with our service.


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Review from Graham S (Son of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead to support our Mum who has vascular dementia. They took time to assess Mum and get to know her. Each of the caregivers built a great relationship with her and really understood her needs and ours in support of Mum. They provided us with lots of help and advice. They took Mum
out which she liked. Mum has now moved into a care home, however we will still use the Home Instead service to allow Mum to have a couple of outings a week. It's a first-class service that we would highly recommend.

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you Graham for your review. It has been such a pleasure visiting your Mum and we are so pleased we can continue to see her.


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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) is calculated as follows: ( (77 Excellents x 5) + (17 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 101 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jun 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (7)

Graham

Graham Crabb

Job Title: Owner

Joined: 2020

Graham has been the owner of Home Instead Tunbridge Wells, Sevenoaks and Edenbridge since October 2020. He is actively involved in the running of the office including making coffee!


Emily

Emily Blioja

Job Title: Care & Registered Manager

Joined: 2023

Emily joined the Home Instead team in July 2023. She has brought a wealth of knowledge and experience from her previous roles in the Care Sector and is an asset to the team.


Sue

Sue Solomon

Job Title: Office Manager

Joined: 2019

Sue joined the Tunbridge Wells Franchise in 2019 and has a great knowledge of all office procedures. Sue manages the financial aspects of the business amongst other things.


Chanel

Chanel Jenner

Job Title: Field Care Supervisor

Joined: 2024

Chanel joined us as a Field Care Supervisor in 2024. She has more than 20 years of experience in the domiciliary care industry. She spends a lot of time out and about supporting our clients and care professionals alike.


Alannah

Alannah Stanley

Job Title: Scheduler

Joined: 2024

Alannah joined Home Instead initially as one of our Care Pros but with several years experience of scheduling at a previous care company was the perfect fit when we were looking for a new scheduler.


Colin

Colin Ash

Job Title: Recruiter

Joined: 2023

Colin joined in 2023, he has a wealth of recruitment and marketing experience. He previously worked in the financial and health fields in London.


Debbie

Debbie Moon

Job Title: Marketing Lead

Joined: 2022

Debbie joined Home Instead in 2022 bringing with her a wealth of knowledge and experience of IT/Office Skills.


Frequently Asked Questions about Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

What Type of Services does Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) offer?

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) offers Home Care.

How many Carers does Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) employ?

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) to verify any information. View our terms and conditions. Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) has an Enhanced Service – more info.