Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

1 Long Barn, Mouseden Farm, Halls Hole Road, Tunbridge Wells TN2 4RF
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9.7 25 Reviews
  • Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge), Tunbridge Wells
Home Instead (Tunbridge Wells) has been established from an ambition to achieve quality and compassionate home care for people, that helps them to remain independent, active and fulfilled in their own homes..

Clients benefit from domiciliary packages put together with passion, tailored to their requirements and carried out by carefully chosen and well-trained caregivers.

All Home Instead services have been established with a commitment to tailor-made, one-to-one at-home care that is flexible and carried out by friendly individuals.

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Care Provided by Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emily Blioja (Care & Registered Manager)

Funding & Fees Guide for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

  • Prices

  • Time Monday to Friday, Weekend, Bank Holiday.
    (excluding Peak Hours).
    (minimum 1 hour visits).
    9 am - 5 pm £39.80 per hour Monday - Friday
    9 am - 5 pm £41.95 per hour Weekend
    5 pm - 9 am £41.95 per hour All week
    All Day £83.90 per hour on Bank Holidays and Easter Sunday
    LIC from £1850 per week for single client and £2100 for a couple requiring care.

  • Mileage incurred whilst transporting clients or running errands on their behalf: £0.45 per mile.
    An initial set-up fee of £275.00 ( for LIC £300) is payable on the first invoice only.
    The prices shown above are the total amount we charge and no VAT is added to the invoice.
    Please note: We require 14 days’ notice for the cancellation of any regular scheduled visit or additional visit. 4 weeks' notice is required for cancellation of bank holiday visits.

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) Reviews (25)

Total of 25, showing 21-25
9.7

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) has a Review Score of 9.7 (9.693) out of 10, based on 17 reviews in the last 2 years. Over all time Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) has 25 reviews.

Overall Experience

  • 17
  • 8
  • 0
  • 0
  • 0

Date Published

25
10
13
17
8

Review from Beverley J (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers provided by Home Instead have been excellent, and the support provided from the office has also been top quality. My father was initially concerned about having carers coming to his house but would not be without them now!

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you Beverley for your review, it has been such a pleasure to look after your father.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanna J (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been impressed with the care and professionalism of the people working with mum. Mum has very much enjoyed and appreciated their company, good advice and practical help.
It has given us much greater peace of mind knowing that mum has this support.

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you Joanna for your review. It has been a pleasure visiting your mother.


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Management

Treated with Dignity

Value for Money

Review from F C (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first contacted Home Instead after my mother had had a fall and needed some support around the house whilst she recovered. The team of carers and office staff have since provided wonderful support for my mother. After my mother recovered from her fall, the team proved too good to let go. They provide
practical help and care, but just as importantly, companionship and friendship. They offer me peace of mind that my mother is safe and regularly checked on. The whole team are helpful, responsive and friendly. I cannot fault their care and support.

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you so much Frances for your review. It has been a pleasure visiting your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care provided for my father is excellent. He is very happy which means I am very happy. It has made a huge difference to me and my husband knowing that my father has extra help. It takes away some of our day to day concerns. My father was reluctant to have home support but now loves the days
the carer visits and indeed looks forward to them. It is working well for all of us.

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your review. We are so pleased your father is happy to have us visit him and that it gives you peace of mind.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K K (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) have provided consistently good care for my mother. The caregivers that visit her take her to a variety of different places for walks and support her with her everyday chores, such as shopping and ironing. If my mother needs extra support, either
practical or emotional, her 'ladies' (as my mother calls them!) are efficient and skilled at dealing with any situation that may arise. I truly believe that Home Instead deliver a service that has enabled my mother to continue living as independently as possible in her own home.

Reply from Jane Whitlock, Recruiter at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your review. It is a pleasure to visit your mother and we are so pleased she enjoys our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) is calculated as follows: ( (77 Excellents x 5) + (17 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 101 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jun 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (7)

Graham

Graham Crabb

Job Title: Owner

Joined: 2020

Graham has been the owner of Home Instead Tunbridge Wells, Sevenoaks and Edenbridge since October 2020. He is actively involved in the running of the office including making coffee!


Emily

Emily Blioja

Job Title: Care & Registered Manager

Joined: 2023

Emily joined the Home Instead team in July 2023. She has brought a wealth of knowledge and experience from her previous roles in the Care Sector and is an asset to the team.


Sue

Sue Solomon

Job Title: Office Manager

Joined: 2019

Sue joined the Tunbridge Wells Franchise in 2019 and has a great knowledge of all office procedures. Sue manages the financial aspects of the business amongst other things.


Chanel

Chanel Jenner

Job Title: Field Care Supervisor

Joined: 2024

Chanel joined us as a Field Care Supervisor in 2024. She has more than 20 years of experience in the domiciliary care industry. She spends a lot of time out and about supporting our clients and care professionals alike.


Alannah

Alannah Stanley

Job Title: Scheduler

Joined: 2024

Alannah joined Home Instead initially as one of our Care Pros but with several years experience of scheduling at a previous care company was the perfect fit when we were looking for a new scheduler.


Colin

Colin Ash

Job Title: Recruiter

Joined: 2023

Colin joined in 2023, he has a wealth of recruitment and marketing experience. He previously worked in the financial and health fields in London.


Debbie

Debbie Moon

Job Title: Marketing Lead

Joined: 2022

Debbie joined Home Instead in 2022 bringing with her a wealth of knowledge and experience of IT/Office Skills.


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