Home Instead (Windsor, Runnymede & West Spelthorne)

Cambridge House, Gogmore Lane, Chertsey KT16 9AP
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9.9 113 Reviews
  • Home Instead (Windsor, Runnymede & West Spelthorne), Chertsey
Home Instead (Windsor, Runnymede and West Spelthorne) is chosen by clients who are looking for care in their own homes, where they are happiest.

Home Instead’s care is companionship-based. Calls are an hour, as a minimum, because Home Instead do not believe that quality care can be provided in less time.

Staff take time to match clients with the right Care Professional, one that will genuinely make a difference to a client and ensure consistency of each Care Professional with each client.

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Care Provided by Home Instead (Windsor, Runnymede & West Spelthorne)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anitra Camargo (Owner)

Funding & Fees Guide for Home Instead (Windsor, Runnymede & West Spelthorne)

  • Prices

  • Our care packages are bespoke to you and your needs.

  • Home Instead offers fees that vary depending on the level of support needed, however all support visits are a minimum of 1 hour to ensure our care is outstanding.
    The quality of service we deliver is rated CQC Outstanding, ensuring clients receive personalised, compassionate care tailored to our clients specific and evolving needs.
    Our care packages are bespoke to you and your needs.

Home Instead (Windsor, Runnymede & West Spelthorne) Reviews (113)

Total of 113, showing 1-20
9.9

Home Instead (Windsor, Runnymede & West Spelthorne) has a Review Score of 9.9 (9.865) out of 10, based on 21 reviews in the last 2 years. Over all time Home Instead (Windsor, Runnymede & West Spelthorne) has 113 reviews.

Overall Experience

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Date Published

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Review from J G (Daughter of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were introduced to Home Instead through a friend last year, when looking to organise support for our elderly parents, both in their 90's and still living in their family home. Right from the initial home visit to now, Home Instead has felt 'just right' and to be exactly what we were looking for.
Our parents are well cared for and have formed close bonds with the team caring for them. Nothing is too much trouble for the team, communication is excellent, their ability to accommodate our parents changing needs commendable, and the peace of mind they provide to us, invaluable.
We can't recommend them enough and would like to thank you all for the difference you make!

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for such a lovely review, it is so appreciated by the whole team. It is such a pleasure to support your parents. Kind regards, the Owner.


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Review from Vivien W (Daughter of Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided for my mum is excellent, it enables my husband and I to do what we need to do and know that she is safe and sound. They make her happy, keep her company and she enjoys doing crosswords, games, singing and exercises with them. They definitely brighten up her day which makes
us so grateful. We call them our special angels so thank you very much.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Dear Vivien Many thanks for such a lovely review, it means so much to all of the team. With kind regards.


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Review from Katy D (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Home Instead staff enough for the support received by my elderly parents. They receive a bespoke personal care package which is flexible to meet their changing needs. There has been excellent communication between family members and the carers so that we are always involved and consulted
in every aspect of their care. Their carer in particular has been exceptional in the personalised care that she has provided, and both my parents will testify that she has always gone over and above what is expected of her. Thank you so much.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Dear Katy, it is truly a pleasure to support your parents in their own home. Thank you so much for taking the time to write this review, it means so much to the whole team. With kind regards.


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Review from S G (Daughter of Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my parents receive is outstanding. All the care pros show genuine care, love and concern for them. The office staff are also caring, efficient and trustworthy. Always going the extra mile.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for your wonderful review, it means so much to the team. It is an honour to support your parents to live independently in thier own home. My best wishes.


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Review from Jo T (Daughter of Client) published on 26 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been fully supported by Home Instead over the past 3 years. We have had to readjust the care package several times over the past year and Home Instead have responded quickly each time to get extra care in place; we really appreciate their flexibility. All carers have been professional,
kind and thorough and my dad gets on well with all of them. They have also helped out by responding quickly to a couple of emergency situations we have had. Over-all we are really delighted with the service.

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Review from Marion B (Client) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to recommend Home Instead to anyone who needs care for any reason. Whether through illness or disability someone is unable to cope with daily tasks. The lovely people at Home Instead are able to take care of your needs from personal care for example to washing, dressing etc or helping
with household tasks for example cooking or laundry etc. They are always cheerful and friendly and so efficient. It is a pleasure to recommend these caring people.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much for your lovely review, it means so much to the team. It is an honour to support you in living well in your own home.


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Review from H G (Client) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead for six years and in all that time the staff at the office have been wonderful. My dear wife passed away recently and the staff were all very sympathetic and extremely helpful - thank you. A first class organisation.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

It has been such a pleasure to support you and your wife these past six years. Many thanks for your lovely review, it means so much to the whole team.


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Review from R H (Client) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My main carer is excellent, responsive and intuitive. Nothing is too much trouble. She is always prompt. Other Home Instead staff who have helped me over the years have been excellent too. Lucky to have people who will sort the cat's tray! I can only rate value for money as satisfactory not because
I am not satisfied but because your charges are a stretch for me to pay as a pensioner.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for your lovely review, it means so much to our team. We are so sorry that our charges are a stretch for you.


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Review from Andrew D (Son of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had reached a time when my mum needed help at home. Home Instead was recommended and so I contacted them to discuss how, when and what. Such matters were totally new to me and hence I was very reliant on the guidance and advice of Home Instead. Mum's and my initial meeting with Home Instead was so
good. Mum was put at ease that she would get the help she needed and I was heartened that she was going to be well cared for. Her demeanour has improved greatly since Home Instead has taken on her care service. Mum has become so much brighter and looks forward to her twice-daily care visits. The service delivery is all about mum but the communication with me around features that can make further improvements is outstanding. Nothing is an issue and whenever I have sought additional help and guidance it is forthcoming without hesitation. My sincere thanks to Home Instead for an outstanding service.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much for such a lovely review. It means so much to the team. It is an absolute honour to support your mother in her own home.


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Review from Catrine G (Daughter of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been wonderful in caring for our mum in our absence (my brother and I both live abroad) Their love and care have enabled her to stay in her own home for many years, giving us peace of mind that she is being treated with respect and kindness (from all of the team). A huge thank you
to all at Home Instead.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for your lovely review, it means so much to the whole team.


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Review from Sarah K (Daughter of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow what can I say, all credit must be given to the carer for going above and beyond his duties. I was faced with a dead squirrel in my dad's flower bed so I covered it with a box to deal with later. The carer arrived to me turning green with the thought of disposing with it and then uttered these words
' I can deal with it, I'll just get my gloves'
Not only does he bring joy to Dad but was more than willing to help me.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you for such a lovely review. Nothing is too much trouble for our team and we are so proud of them all. Delighted that we were able to help and bring joy at the same time. Thank you again.


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Review from Julie S (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family made the decision to change carers and were recommended to Home Instead. They have been providing care now for 2 weeks and the difference they have made has been wonderful. We are not long on edge wondering if our parents are being cared for we know they are. We have constant contact
with the agency and my parents enjoy the daily visits.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Dear Julie thank you so much for your lovely review, it means so much to the whole team. It is an honour to support your parents, they are such lovely people.


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Review from Robyn S (Granddaughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known some of the team at Home Instead for a couple of years now so when my nan and grandad needed care they were my obvious choice. They are a great team, so friendly and treat the client as if it were their own family member. My grandad was sadly rushed to hospital this week and the paramedics
have stated that if it was not for the quick thinking and amazing care shown by the carer looking after him that day he would not be with us today, so I am so grateful for this and happy we as a family made the choice to go with them. Would highly recommend.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

So lovely to receive this, thank you so much for posting it. We are very proud of our team and it is an honour to support your Nana and Grandad. Anitra.


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Review from R A (Daughter of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum at the age of 94 took much persuasion to accept having a carer but Home Instead has been excellent and she loves both of her care pros. The company is very professional and efficient and the support she is given is superb. Thank you for making such a big difference to both our lives.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much for your review. It is an absolute pleasure to support your Mum, both of her care pros really enjoy their visits with her. With kind regards, Anita.


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Review from Karen M (Daughter of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, helpful, kind, and caring. They provide excellent support, and good personal care and will happily carry out household duties in the time available.

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Review from Alastair Q (Son of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been a fantastic care agency, helping with Mum and Dad's journey going from 1 time a day care to live-in carers. Our experience with care agencies provided prior to going with Home Instead was very poor. I would wholeheartedly recommend them.

Reply from Samrah Butt, Registered Care Manager at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you for such a lovely review. Hope our lovely client is well, we all will truly miss her beautiful smiling face. We were very pleased to see her settled in her new home.


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Review from Chris W (Son of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The firm enabled my mother to remain independent for several months when it looked as though she'd need to go into residential care. I believe the people helping my mum were chosen for their maturity and background to make her feel as comfortable as possible - which they did. There was the occasional
glitch along the was, but nothing of any real consequence. Before Mum went into care, the managers were very flexible and arranged for an increase in the number of hours of support at very short notice, which was much appreciated. I would recommend Home Instead.

Reply from Samrah Butt, Registered Care Manager at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much for such kind words, the staff really enjoyed the time they spent with Mum.


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Review from Ian S (Son of Client) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the carers who looked after my father for the last few years, they have all been outstanding, nothing was ever too much trouble and they always went further than needed to help him.
Also, I found the office staff extremely helpful and caring.

Reply from Jo Halstead, Marketing at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you for your kind words. It has been our absolute pleasure to support your lovely Dad. Everyone at Home Instead is incredibly fond of him and although all of his team of care givers will miss him dearly we are so pleased to see him excited about his move closer to you. We wish him love and happiness in his new home.


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Review from Rick M (Son of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have been blessed with their wonderful carers for over 3 years now, and their regular carers seem like part of the family. Their warmth, friendliness, kindness, attentiveness, care, skill, patience and hard work have given Mum and Dad such comfort and dignity, allowing them to enjoy living
in their long-standing home. At very short notice they have been able to adapt/increase the level of care needed. The whole team - managers, administrators, care assessors, scheduler etc work hard to give a high-quality service, and they are responsive and easily contactable. So a big thank you as we go forward in our fourth year.

Reply from Laura Paterson Moody, Registered Care Manager at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for your kind words, it means so much to the whole team. Thank you from all the Home Instead team.


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Review from Adam W (Son of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely carers who looked after both Mum and Dad in the mornings. Even though, like everyone, they had staffing issues they were able to provide regular carers who did a good job. We would recommend them definitely.

Reply from Laura Paterson Moody, Registered Care Manager at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you for your kind review. Many thanks all at Home Instead.


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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Home Instead (Windsor, Runnymede & West Spelthorne) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Home Instead (Windsor, Runnymede & West Spelthorne) is calculated as follows: ( (110 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 126 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Windsor, Runnymede & West Spelthorne) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (7)

Anitra

Anitra Camargo

Job Title: Managing Director

Setting up my own business has been part of a truly life-changing period of my life. In 2010 I received the devastating news that I had secondary cancer. Since then life has been a whirlwind of treatment (all successful thank goodness) and making major changes to ensure that I live the life I want to in the future. It may sound strange but the experience I have been through has genuinely changed my life for the better. The people that I have met in the care sector have been amazing and have inspired me to do something worthwhile and meaningful, to dedicate myself to helping others.


I have left behind my job as an executive of a company that took me to America and across Europe for a role which is much more important to me, one where I can use my knowledge and business experience to do what really matters in life, which is ensuring good quality care is available for people when they need it.


My role is to provide leadership and direction to the team to ensure we focus on our values. I spend time developing the team, planning for the future and maintaining our relationships in the Windsor and Chertsey community. If you need good dementia or at-home care for yourself or for a loved one, please contact us to discuss how we can help.


Mike

Mike Warner

Job Title: Live-in Care Manager

Joined: 2020

I currently live in Wraysbury (and have done so on and off since 1977) with my 86 year-old mum. I moved back home full time in 2014 after the sudden and unexpected death of my dad – everyone says, “oh, it’s lovely that you look after your mum” but it’s actually the other way round; mum still looks after me – I get a cup of tea at 6.45 am and the offer of porridge if I would like it, plus evening meals and a magic washing basket!


I was a Metropolitan Police Officer for 21 years, followed by 14 years as manager of a Bureau De Change business in Central London and then 6 years as a Security Courier for a Foreign Exchange Wholesaler in Victoria. I am also a qualified Toastmaster (Red Tailcoat) officiating at Weddings, Civic Functions and large events.


So how did I become a CAREGiver? – As a result of the first lockdown in March 2020, all my business opportunities dried up. After spending three months working in the garden and house, I started to look around for a nice part-time job. I saw the advert for Home Instead Windsor and thought, “I can do that!” so I applied. I was successful with my application and joined in June 2020. I absolutely loved meeting my new clients and with the help and encouragement of my fellow CAREGivers and Supervisors, I quickly settled into the role. My part-time job rapidly became full time and I have really enjoyed learning about all aspects of personal care and in particular challenging behaviour and dementia.


Towards the end of November last year, I applied for the role of Area Supervisor, and much to my surprise, I was accepted. I am working hard to learn the necessary skills to support my clients and CAREGivers – being a “Techno-Dinosaur” doesn’t help but you will always see me with a smile on my face.


Sarah

Sarah Denton

Job Title: Deputy Care Manager

Joined: 2023

I am responsible for supporting my wonderful team of Care Professionals to meet the evolving needs of our existing clients' tailored support plans, as well as meeting with new clients and their family members to make sure we are there to reassure them and give peace of mind that we will find a way to meet their needs.


Sam

Sam Parsons

Job Title: Care Coordinator

My role is to ensure our lovely clients get the care they need at the time they would like it and all of the communication touch points and administration around it.


Leanne

Leanne Morgan

Job Title: Office Coordinator

Joined: 2021

I am responsible for overall office organisation. This includes answering all telephone queries, greeting visitors and managing who is where!


Harj

Harj Mall

Job Title: Finance Assistant

Joined: 2023

I am delighted to have joined the Home Instead team in the role of Finance Assistant. I will be dealing with all client invoicing and Care Pro payroll.


Karen

Karen Pope

Job Title: Compliance and Admin

In 2013, I decided I needed a career change. Day in day out my job was always the same, so after careful consideration and discussions with my husband, I left to seek something more rewarding. It didn’t take me long. I saw an advertisement to become a CAREGiver with Home Instead Windsor, applied and never looked back.


My day to day routine is never the same, but every day I smile. Whether it be with my wonderful clients who I visit on a regular basis or one of the girls I work with within the office. I have the best of both worlds.


My clients are special to me and I hope they get as much pleasure with me visiting them, as they give to me. We laugh, we sing, we sometimes cry but every day is rewarding, and I leave with the knowledge that today, I made a difference in someone’s life, albeit a small difference.


Equally, my work in the office making our wonderful CAREGivers compliant is very rewarding. We have mad days and glad days, but we get through them together as a team and we smile.


For me there is no other job, I just wish I had changed careers 30 years ago.


Frequently Asked Questions about Home Instead (Windsor, Runnymede & West Spelthorne)

What Type of Services does Home Instead (Windsor, Runnymede & West Spelthorne) offer?

Home Instead (Windsor, Runnymede & West Spelthorne) offers Home Care.

How many Carers does Home Instead (Windsor, Runnymede & West Spelthorne) employ?

Home Instead (Windsor, Runnymede & West Spelthorne) employs 79 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Windsor, Runnymede & West Spelthorne) to verify any information. View our terms and conditions. Home Instead (Windsor, Runnymede & West Spelthorne) has a Platinum Service – more info.