Home Instead (Windsor, Runnymede & West Spelthorne)

Cambridge House, Gogmore Lane, Chertsey KT16 9AP
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9.9 113 Reviews
  • Home Instead (Windsor, Runnymede & West Spelthorne), Chertsey
Home Instead (Windsor, Runnymede and West Spelthorne) is chosen by clients who are looking for care in their own homes, where they are happiest.

Home Instead’s care is companionship-based. Calls are an hour, as a minimum, because Home Instead do not believe that quality care can be provided in less time.

Staff take time to match clients with the right Care Professional, one that will genuinely make a difference to a client and ensure consistency of each Care Professional with each client.

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Care Provided by Home Instead (Windsor, Runnymede & West Spelthorne)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anitra Camargo (Owner)

Funding & Fees Guide for Home Instead (Windsor, Runnymede & West Spelthorne)

  • Prices

  • Our care packages are bespoke to you and your needs.

  • Home Instead offers fees that vary depending on the level of support needed, however all support visits are a minimum of 1 hour to ensure our care is outstanding.
    The quality of service we deliver is rated CQC Outstanding, ensuring clients receive personalised, compassionate care tailored to our clients specific and evolving needs.
    Our care packages are bespoke to you and your needs.

Home Instead (Windsor, Runnymede & West Spelthorne) Reviews (113)

Total of 113, showing 21-40
9.9

Home Instead (Windsor, Runnymede & West Spelthorne) has a Review Score of 9.9 (9.865) out of 10, based on 21 reviews in the last 2 years. Over all time Home Instead (Windsor, Runnymede & West Spelthorne) has 113 reviews.

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Review from C T (Wife of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received excellent care for a short time from Home Instead (Windsor, Runnymede & West Spelthorne) carers, and we had just set up a plan for him when I was admitted to the hospital for a few days, whereupon my sister took over and contacted Home Instead to see if immediate emergency care for
my husband was possible. They were very, very helpful and carers came straight away to help out and continued to care for him until, and after, I returned from hospital. The care he received was exceptional, tactful, efficient and kind, and he felt safe and happy during that time. Unfortunately, he was admitted to hospital soon after that, where he died a short time later.
Thank you Home Instead for your superb service, I would recommend you and your carers wholeheartedly.

Reply from Laura Paterson Moody, Registered Care Manager at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much for your lovely review, It is so appreciated.
From all at Home Instead.


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Review from Susan N (Daughter of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care, always delivered with kindness, respect, and efficiency since March 2021 by all of the staff and caregivers. Mum's health improved greatly with her two caregivers a day and she was always happy to see them, felt cared for well, encouraged to go outside with them,
play board games, and eat more healthily. All the things that I couldn't do as I live too far away, apart from when I stayed a few days. I felt reassured that I could leave mum after a visit, knowing that she was in very capable hands. The care app also put my mind at ease. Age and declining health have now come to the point where she is now better suited for 24/7 care in a lovely care home near myself and my husband, but she is doing well. Home Instead prepared mum for living well again, keeping her independence for the maximum period possible and becoming more sociable. There was always a sense of fun and genuine, mutual love in her home. Thank you so much for this!

Reply from Laura Paterson Moody, Registered Care Manager at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much for your kind review. It really does mean so much to both us and her team of Caregivers.


Best wishes from the Home Instead team


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Review from Sue O (Daughter-in-law of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead (Windsor, Runnymede & West Spelthorne) for a few years. The carers have been kind, efficient and have been very attentive to my mother-in-law. They give me peace of mind because we can be assured she is getting the care she needs. I would like to thank them for what they
do week in and week out without us worrying that she is getting the care she deserves.

Reply from Laura Paterson Moody, Registered Care Manager at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for your kind review. It is so appreciated and means a lot to the team.


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Review from Graham S (Son of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a number of different care providers to choose from and are so happy we chose Home Instead. The small team are all very human and genuinely care for our mother, who is quite discerning. The manager who leads her professional team is also fully hands-on and even washed our mother's hair with real
care, putting a huge smile on her face. Also reassuring her throughout and putting the family at ease knowing our mother is in safe hands. We hear so many awful stories about carers, but we have nothing but good things to say.

Reply from Laura Paterson Moody, Registered Care Manager at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for your lovely review. It is so appreciated. Best wishes, all at Home Instead.


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Review from Jonathan M (Son of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead have been looking after my mother, and my father before that, for many years. They have always been straightforward to deal with, have communicated clearly and in a timely manner, and have provided proficient and kind carers. I would fully recommend them.

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Review from Elizabeth T (Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed help after a complex operation on my foot and contacted Home Instead. From the first enquiry with them, I knew they would be the company to use. All the team I spoke to were helpful and responsive and quickly understood my needs. My initial visit with a caregiver manager proved very successful,
and she totally understood the help I needed.
She placed two brilliant caregivers, who were both so kind, caring, reliable, and professional, and treated me with dignity and empathy. Without a doubt, they were responsible for my recovery, and I really enjoyed their company. I cannot recommend Home Instead enough and am extremely grateful to all the team I had the pleasure of speaking to or meeting. Thank you to all the team, you are outstanding.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much for such a lovely review.


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Review from Martin B (Son of Client) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hi, the care given has been very good for the first month.
Both carers have turned up on time and carried out what has been asked of them in a very professional way. My father seems to have settled in with both carers which was our main worry as a family.

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Review from Lisa H (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are simply amazing! Responsive, reliable, caring and compassionate. The support and care given to my elderly mother has been exemplary and has given such reassurance to the family during a difficult period. I can’t thank the Home Instead team enough!

Reply from Laura Paterson Moody, Registered Care Manager at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much for your feedback, it means so much to us.
Best Wishes All at Home Instead.


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Review from David J (Son of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I begin, without Home Instead I don't know how I would of coped with the demands of looking after my mother with her dementia. I was recommended by a friend who said they were the best.
And from the very first contact, these guys were wonderful. The overall experience was great.
All the staff
treated myself and more important my Mum with huge respect and dignity.
I'll be forever thankful for all your help and giving Mum plenty of support, compassion and care during her last days.

Reply from Laura Paterson Moody, Registered Care Manager at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much David, we will pass on your comments to the Caregivers who supported your mum. So appreciate you taking the time to leave a review for us.
Best Wishes.


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Review from K S (Power of Attorney of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A positive experience from start to finish. Kind, caring people who did their best to assist and did all they could to provide a good and efficient service for the client. Would not hesitate to use them again. Thank you all.

Reply from Laura Paterson Moody, Registered Care Manager at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much for your kind review. It is so appreciated.


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Review from Sally D (Daughter of Client) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to Home Instead for all the support provided for our Mum over recent years and during her end-of-life care.
Her team of carers enabled our Mum to remain as independent as possible in her flat, providing her with lovely social contacts as well as personal care.
Mum's end-of-life
care highlighted the exceptional quality of the Home Instead staff. The carers were all so professional and compassionate. The fact that they provided us with much-needed support at such short notice was also so important.

Reply from Laura Paterson Moody, Registered Care Manager at Home Instead (Windsor, Runnymede & West Spelthorne)

It was an absolute pleasure to look after your mum who was much loved by all the team . Thank you for using Home Instead .


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Review from Christine M (Daughter of Client) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed support very quickly for my mum and Home Instead promptly responded to all emails, phones calls and swiftly arranged a home visit. They have been thorough to ensure all care arrangements, paperwork and necessary support are in place. Visits were made for caregivers to be introduced to both
myself and my mum before officially starting which was of great reassurance for us. The app is very useful to check on daily visits and overall we have been very impressed with the whole service of Home Instead from the people in the office, managers and caregivers. I would definitely recommend their service and feel very lucky that the support they provide ensures my mum can maintain her independence at home.

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Review from Adrian G (Son of Client) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support for my mother following a dementia diagnosis. A fantastic, caring, dedicated team that went above and beyond what I expected. Home Instead demonstrated how valuable good caring can be when provided by motivated and experienced staff. A great team that talks to each other to ensure
continuity of care and provides their feedback and advice to family members. I would not hesitate in recommending them, they supported my mother, keeping her safe and enabling her to continue living at home. Equally importantly they provided great genuine companionship for her that I know she always looked forward to.

Reply from Tik J, Business Development Manager at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much for this wonderful feedback. Your mother was such a lovely lady and will be greatly missed by her team of Caregivers.
Laura Paterson Moody
Registered Care Manager


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Review from Barbara P (Wife of Client) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first contacted Home Instead for help with washing and dressing my husband in the mornings I was worried that he would be as cantankerous with them as he is with me. I was reassured by the supervisor of the team that that was unlikely to happen and now, a few months on, I am so grateful that
I have the delightful carer who, from the very first time, has been able to cope with him with skill, efficiency and kindness. I would highly recommend Home Instead to anyone who needs help with caring for a loved one.

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Review from Caroline B (Daughter of Client) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to leave a glowing review for the fantastic team at Home Instead. They began caring for my dad a couple of years back until he went into a residential care home, full time. All the caregivers are lovely and so helpful, nothing was too much trouble for them. Dad was very fond of all of
them and still is, and counts them as friends. I remain very impressed by how organised Home Instead are and would highly recommend them to anyone looking for care for elderly relatives. Full marks!

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Review from Jacqui M (Cousin of Client) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Members of staff at Home Instead have been extremely helpful during difficult times of the pandemic. The staff are all very friendly, flexible and accommodating. The quality of the care had been generally of a very high standard.

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Review from Sheena H (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we needed to up Mum’s care, Home Instead were brilliant and put together an excellent team for us. They now feel like friends. They keep a close eye on Mum, always updating us with any concerns. We will miss them all. I would recommend Home Instead to anyone. They have been a great support - when
times have been difficult for our family, they have made things much easier for us.

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Review from Lucinda E (Niece of Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie was cared for by Home Instead (Windsor, Runnymede and West Spelthorne) for almost a year. We were very pleased with the quality of care. The girls who went in were a great support, especially as this was during lockdown due to the Covid-19 pandemic. Nothing was too much trouble. Communication
was excellent and I was never made to feel a nuisance. I don’t live close by to Auntie, so to know that I could rely on the team gave me great comfort.

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Review from Rosy E (Daughter of Client) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly Dad died the weekend before Christmas and I would like to say that the care and support received by the whole team was exceptional. Dad had been very sleepy for a few weeks and the area supervisor sorted out hoists, lifts, shower commode, slip sheets and a new bed for the lounge without us having
to chase or worry about anything. All his care givers were so great with him, making him smile and doing little extras to brighten his day. The day before he left us I was at Dad's and there were 5 care givers, area supervisor and her husband all moving furniture to make sure Dad would be able to move to his bed in the lounge with views of the garden.
The care given to Dad and me was so caring and personal, everyone was a great support to me and my family.
Thank you to everyone at Home Instead.

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Review from Linda W (Daughter of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The package of care provided to my mum, and formerly, to both my parents require 2 carers to attend for every call so would be regarded as high dependency. The agency has done their best, through a very difficult period in all our lives, to maintain a stable small team of carers who without exception
are punctual, hard-working, friendly, compassionate and caring. Any requests for changes have been dealt with promptly and support has been given when dealing with hospital staff and other health professionals.
I have no doubt that without this team of people our journey would be much harder, sad and stressful than it is. Thank you.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Home Instead (Windsor, Runnymede & West Spelthorne) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Home Instead (Windsor, Runnymede & West Spelthorne) is calculated as follows: ( (110 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 126 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Windsor, Runnymede & West Spelthorne) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (7)

Anitra

Anitra Camargo

Job Title: Managing Director

Setting up my own business has been part of a truly life-changing period of my life. In 2010 I received the devastating news that I had secondary cancer. Since then life has been a whirlwind of treatment (all successful thank goodness) and making major changes to ensure that I live the life I want to in the future. It may sound strange but the experience I have been through has genuinely changed my life for the better. The people that I have met in the care sector have been amazing and have inspired me to do something worthwhile and meaningful, to dedicate myself to helping others.


I have left behind my job as an executive of a company that took me to America and across Europe for a role which is much more important to me, one where I can use my knowledge and business experience to do what really matters in life, which is ensuring good quality care is available for people when they need it.


My role is to provide leadership and direction to the team to ensure we focus on our values. I spend time developing the team, planning for the future and maintaining our relationships in the Windsor and Chertsey community. If you need good dementia or at-home care for yourself or for a loved one, please contact us to discuss how we can help.


Mike

Mike Warner

Job Title: Live-in Care Manager

Joined: 2020

I currently live in Wraysbury (and have done so on and off since 1977) with my 86 year-old mum. I moved back home full time in 2014 after the sudden and unexpected death of my dad – everyone says, “oh, it’s lovely that you look after your mum” but it’s actually the other way round; mum still looks after me – I get a cup of tea at 6.45 am and the offer of porridge if I would like it, plus evening meals and a magic washing basket!


I was a Metropolitan Police Officer for 21 years, followed by 14 years as manager of a Bureau De Change business in Central London and then 6 years as a Security Courier for a Foreign Exchange Wholesaler in Victoria. I am also a qualified Toastmaster (Red Tailcoat) officiating at Weddings, Civic Functions and large events.


So how did I become a CAREGiver? – As a result of the first lockdown in March 2020, all my business opportunities dried up. After spending three months working in the garden and house, I started to look around for a nice part-time job. I saw the advert for Home Instead Windsor and thought, “I can do that!” so I applied. I was successful with my application and joined in June 2020. I absolutely loved meeting my new clients and with the help and encouragement of my fellow CAREGivers and Supervisors, I quickly settled into the role. My part-time job rapidly became full time and I have really enjoyed learning about all aspects of personal care and in particular challenging behaviour and dementia.


Towards the end of November last year, I applied for the role of Area Supervisor, and much to my surprise, I was accepted. I am working hard to learn the necessary skills to support my clients and CAREGivers – being a “Techno-Dinosaur” doesn’t help but you will always see me with a smile on my face.


Sarah

Sarah Denton

Job Title: Deputy Care Manager

Joined: 2023

I am responsible for supporting my wonderful team of Care Professionals to meet the evolving needs of our existing clients' tailored support plans, as well as meeting with new clients and their family members to make sure we are there to reassure them and give peace of mind that we will find a way to meet their needs.


Sam

Sam Parsons

Job Title: Care Coordinator

My role is to ensure our lovely clients get the care they need at the time they would like it and all of the communication touch points and administration around it.


Leanne

Leanne Morgan

Job Title: Office Coordinator

Joined: 2021

I am responsible for overall office organisation. This includes answering all telephone queries, greeting visitors and managing who is where!


Harj

Harj Mall

Job Title: Finance Assistant

Joined: 2023

I am delighted to have joined the Home Instead team in the role of Finance Assistant. I will be dealing with all client invoicing and Care Pro payroll.


Karen

Karen Pope

Job Title: Compliance and Admin

In 2013, I decided I needed a career change. Day in day out my job was always the same, so after careful consideration and discussions with my husband, I left to seek something more rewarding. It didn’t take me long. I saw an advertisement to become a CAREGiver with Home Instead Windsor, applied and never looked back.


My day to day routine is never the same, but every day I smile. Whether it be with my wonderful clients who I visit on a regular basis or one of the girls I work with within the office. I have the best of both worlds.


My clients are special to me and I hope they get as much pleasure with me visiting them, as they give to me. We laugh, we sing, we sometimes cry but every day is rewarding, and I leave with the knowledge that today, I made a difference in someone’s life, albeit a small difference.


Equally, my work in the office making our wonderful CAREGivers compliant is very rewarding. We have mad days and glad days, but we get through them together as a team and we smile.


For me there is no other job, I just wish I had changed careers 30 years ago.


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