Home Instead (Windsor, Runnymede & West Spelthorne)

Cambridge House, Gogmore Lane, Chertsey KT16 9AP
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9.9 113 Reviews
  • Home Instead (Windsor, Runnymede & West Spelthorne), Chertsey
Home Instead (Windsor, Runnymede and West Spelthorne) is chosen by clients who are looking for care in their own homes, where they are happiest.

Home Instead’s care is companionship-based. Calls are an hour, as a minimum, because Home Instead do not believe that quality care can be provided in less time.

Staff take time to match clients with the right Care Professional, one that will genuinely make a difference to a client and ensure consistency of each Care Professional with each client.

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Care Provided by Home Instead (Windsor, Runnymede & West Spelthorne)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anitra Camargo (Owner)

Funding & Fees Guide for Home Instead (Windsor, Runnymede & West Spelthorne)

  • Prices

  • Our care packages are bespoke to you and your needs.

  • Home Instead offers fees that vary depending on the level of support needed, however all support visits are a minimum of 1 hour to ensure our care is outstanding.
    The quality of service we deliver is rated CQC Outstanding, ensuring clients receive personalised, compassionate care tailored to our clients specific and evolving needs.
    Our care packages are bespoke to you and your needs.

Home Instead (Windsor, Runnymede & West Spelthorne) Reviews (113)

Total of 113, showing 41-60
9.9

Home Instead (Windsor, Runnymede & West Spelthorne) has a Review Score of 9.9 (9.865) out of 10, based on 21 reviews in the last 2 years. Over all time Home Instead (Windsor, Runnymede & West Spelthorne) has 113 reviews.

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Review from David D (Son of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have been extremely happy with the care and services provided to our elderly mother by Home Instead. We both live in the US and are but able to visit that often so knowing that she is visited every day by caregivers who have quickly become friends and good company for her beyond the
care itself has been a great reassurance to us. More importantly, Mum is also very happy for the assistance and companionship, especially in these restricted times.
On the administrative side, we are also very happy. It’s very easy working with the office team even though we are abroad. The communications are very clear and proactive when there have been problems we were quick to be informed and there are regular check-ins to make sure everything is going smoothly. We highly recommend Home Instead to anyone considering at home care.

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Review from Jackie F (Daughter-in-law of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in law, 87, suffers from advanced dementia and was being looked after very well by her husband, 85, until she broke her ankle just before Christmas. We then found ourselves in immediate crisis, and in Lockdown.
The staff member and her team offered immediate and ongoing help, support and
advice in an extremely difficult situation. My Folks have 3 visits a day which not only provide necessary care and stimulation for mum but respite for my Father in law. I cannot stress enough how impossible life would have been without them, and how lovely all the team are. They are 100% reliable, trustworthy and punctual. I would recommend their services totally.

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Review from Julie G (Granddaughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead look after my grandmother and I am so pleased I selected them. Nothing is too much trouble for them and they are very professional and supportive looking after all my grandmother's needs. When they are not looking after her personal care they help around the house and even do bits of shopping
for her when needed.

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Review from Sallyann L (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and understanding of the situation and type of help/support required.
The service was quickly and efficiently set up and the care giver has the appropriate skills to suit needs. I really appreciate that the same care giver attends each time.

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Review from Daphne T (Daughter of Client) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In July 2015 my mother had a fall and broke her hip and it was clear that she was going to require extra help. Home Instead were able to put care into place very quickly and so began our association with them. My mother always said she liked all her carers, they were all different but they were all
lovely. Her carers provided valuable companionship and they got to know about my mother's family and she got to know about theirs. As my mother's health deteriorated and she became effectively housebound she relied on them more and more and always looked forward to them coming. Her carers gave her the care she needed with sensitivity and compassion. At the end, my mother required 24-hour care and everyone at Home Instead, from her everyday carers to the managers, rose to the challenge and put this care in place, allowing my mother, in these Covid times, to die in her own home surrounded by her family and the carers she knew so well. Home Instead became part of the family and we thank them.

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Review from Aldona G (Client) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed urgent care for my mother at home at the peak of the COVID-19 pandemic after deciding at the last minute not to put my mum in a residential home. After phoning several other home care agencies and being told they had no availability, I was getting desperate as I was having to provide all my
mother's care myself alongside a full-time job. I was so relieved when Home Instead said they were able to help immediately. I was contacted later the same day by the Area Supervisor and the following day she came to visit my mum. The Area Supervisor went out of her way to deliver the care contract to me at home and responded very quickly to e-mails, phone calls and text messages. Only 4 days after first contacting Home Instead, there were carers going to my mum at home twice a day. I am very grateful for the understanding and rapid service provided by Home Instead and particularly the Area Supervisor who dealt with my mum's case.

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Review from D B (Daughter of Client) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased indeed with the service we have received. The carers arrive on time and we are kept informed as to who is coming each day. They are all extremely helpful and will look for additional tasks if they have completed their regular work. Staff are well trained and able to get on with those
for whom they are caring, like my father, were not initially comfortable with the idea. I have already recommended Home Instead to others considering home-care and cannot speak highly enough of the help they have been. Their involvement has improved my mum's life as well as my father’s.

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Review from Sharon P (Sister of Client) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead assumed responsibility for care and support for my sister who has severe Alzheimer’s following a very poor experience with an alternative care agency. We chose Home Instead as they specialise in Dementia care, and I can not recommend them more highly. An important aspect of the care they
provide is that they treat the person as a friend rather than patient - they do not wear a uniform (which was a major issue with our previous care agency), and most importantly, they understand dementia. Home Instead ensure they allocate 'friends' to the person in need with whom they can relate - a key part of the success of the relationship. No task phases them, and my sister who lives alone, also now enjoys trips out.
Thank you for your help and support to the whole family.

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Review from Debbie C (Daughter of Client) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of my mother's carers are consistently kind, attentive and proactive in anticipating needs and problem-solving. They are an immense reassurance to me who lives at a considerable distance in these difficult times. I cannot thank you all enough

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Review from Claire C (Daughter of Client) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a client of Home Instead for 4 years and during that time they have provided consistently excellent care and support for my mum and for me. Each of the carers is genuinely concerned about mum's welfare and have continued to demonstrate this, particularly during the past challenging 12
months.

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Review from Liz J (Daughter of Client) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a client of Home Instead for 6 years. We only finished using Home Instead because she needed full-time care and has had to move to a care home.
Over the years my mother has had a range of carers and they have all been very good or excellent. Throughout the period she has had a number
of carers I have been impressed that there has been a focus in terms of continuity of care so that my mother got to know her carers well and likewise they got to know her and her ways. They recognised where additional help was needed and made recommendations for aids to help her stay in her home. The apps that they use meant it was easy for me to see who was due to come and any issues they had identified.
The Home Instead management have been very helpful and responsive, particularly in the last few months where we were coping with a rapidly changing situation.
I would definitely recommend them, in fact, a relative is now using them albeit from a different branch.

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Review from Debra M (Daughter of Client) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead came into our lives in January 2020 when our Mum had been unwell and her Alzheimer’s was progressing. As a family, we were struggling to meet her needs. Mum needed more support in terms of ensuring she was eating, drinking and taking her medication as well as keeping her company, going
for a walk with her and keeping her home tidy. Home Instead gave us lots of information about how things could work and supported us in making the best decisions for Mum. The Caregivers were carefully selected to meet Mum's requirements and what a fantastic job they did. They persevered whilst Mum came to terms with having regular visits. Very soon they became Mum's “special friends”. They were professional, hardworking, kind, sensitive and caring. They had to adapt to Mums changes in mood, behaviour and needs which they did wonderfully. Home Instead ensured that our Mum spent a precious 9 months extra at home.

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Review from Clare J (Daughter of Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managers, supervisors and carers have been amazing especially during the Covid pandemic. The carers are really dedicated to giving mum the best possible care, always making sure she has everything she needs and going out of their way to get shopping and track down lost keys etc. While family cannot
visit, they have sorted out all the problems we can't deal with, such as the TV and hoover not working. Mum loves the company and conversation and is reassured knowing that her carers will help her with all the things she can't manage. The manager also found extra carers at short notice which has been a huge relief for the family. All the managers and supervisors respond quickly and in a very caring way whenever I phone and are brilliant at contacting the family straight away with any concerns about mum. I really feel that mum matters to them which is so important and makes Home Instead stand out above other agencies.

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Review from Jenny M (Daughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So grateful to the team at Home Instead for their continued care and support of my mum who has dementia. Especially through this difficult time, when they must be worried about their own and their family's health. Thank you.

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Review from J R (Wife of Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the company.
My husband is so comfortable with carers - perfect!

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Review from Annette L (Daughter of Client) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have cared for my mum for two years. Both management and caregivers have provided excellent care and support to Mum and have also been there for her family and because of this enabled Mum to stay in the safety of her own home. Thank you, caregivers, or as my mum called them, 'her girls'
and also to everyone who has been part of the support system. We couldn't recommend Home Instead enough.

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Review from A C (Client) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer is reliable, thorough and good fun.

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Review from W C (Daughter of Client) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for approximately four years. Originally for both my parents now, it's just Mum. The caregivers are fantastic all know what they are doing and are extremely friendly as well. They manage Mum's moods so well.
Couldn't do without them!

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Review from R B (Daughter of Client) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is really happy about having some company. His carer takes him out, and they have fun walking the dog.
My dad is very fond of her; I am extremely happy and relieved now we have found Home Instead.

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Review from B K (Daughter of Client) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has a diagnosis of dementia. In the last 12 months, we have been concerned about his increasing frailty and vulnerability. He is very independent and lives alone. He wants to remain at home, but he has been very resistant to any suggestions of care, even though it has been clear that he has needed
some regular support.
I contacted the Chertsey office of Home Instead in August this year, and they were extremely helpful and understanding. They introduced a caregiver to Dad, and he has now built a strong trusting relationship with her, and he tells me he looks forward to her visits.
The care he has received from his caregiver and the support we have all had from other members of the team has always been compassionate, responsive, kind and respectful.
I live over 200 miles away from him, and I now feel reassured that he has the regular help he needs, and I can trust that I will be contacted if staff have any concerns about him.
I would recommend the team without hesitation.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Home Instead (Windsor, Runnymede & West Spelthorne) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Home Instead (Windsor, Runnymede & West Spelthorne) is calculated as follows: ( (110 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 126 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Windsor, Runnymede & West Spelthorne) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (7)

Anitra

Anitra Camargo

Job Title: Managing Director

Setting up my own business has been part of a truly life-changing period of my life. In 2010 I received the devastating news that I had secondary cancer. Since then life has been a whirlwind of treatment (all successful thank goodness) and making major changes to ensure that I live the life I want to in the future. It may sound strange but the experience I have been through has genuinely changed my life for the better. The people that I have met in the care sector have been amazing and have inspired me to do something worthwhile and meaningful, to dedicate myself to helping others.


I have left behind my job as an executive of a company that took me to America and across Europe for a role which is much more important to me, one where I can use my knowledge and business experience to do what really matters in life, which is ensuring good quality care is available for people when they need it.


My role is to provide leadership and direction to the team to ensure we focus on our values. I spend time developing the team, planning for the future and maintaining our relationships in the Windsor and Chertsey community. If you need good dementia or at-home care for yourself or for a loved one, please contact us to discuss how we can help.


Mike

Mike Warner

Job Title: Live-in Care Manager

Joined: 2020

I currently live in Wraysbury (and have done so on and off since 1977) with my 86 year-old mum. I moved back home full time in 2014 after the sudden and unexpected death of my dad – everyone says, “oh, it’s lovely that you look after your mum” but it’s actually the other way round; mum still looks after me – I get a cup of tea at 6.45 am and the offer of porridge if I would like it, plus evening meals and a magic washing basket!


I was a Metropolitan Police Officer for 21 years, followed by 14 years as manager of a Bureau De Change business in Central London and then 6 years as a Security Courier for a Foreign Exchange Wholesaler in Victoria. I am also a qualified Toastmaster (Red Tailcoat) officiating at Weddings, Civic Functions and large events.


So how did I become a CAREGiver? – As a result of the first lockdown in March 2020, all my business opportunities dried up. After spending three months working in the garden and house, I started to look around for a nice part-time job. I saw the advert for Home Instead Windsor and thought, “I can do that!” so I applied. I was successful with my application and joined in June 2020. I absolutely loved meeting my new clients and with the help and encouragement of my fellow CAREGivers and Supervisors, I quickly settled into the role. My part-time job rapidly became full time and I have really enjoyed learning about all aspects of personal care and in particular challenging behaviour and dementia.


Towards the end of November last year, I applied for the role of Area Supervisor, and much to my surprise, I was accepted. I am working hard to learn the necessary skills to support my clients and CAREGivers – being a “Techno-Dinosaur” doesn’t help but you will always see me with a smile on my face.


Sarah

Sarah Denton

Job Title: Deputy Care Manager

Joined: 2023

I am responsible for supporting my wonderful team of Care Professionals to meet the evolving needs of our existing clients' tailored support plans, as well as meeting with new clients and their family members to make sure we are there to reassure them and give peace of mind that we will find a way to meet their needs.


Sam

Sam Parsons

Job Title: Care Coordinator

My role is to ensure our lovely clients get the care they need at the time they would like it and all of the communication touch points and administration around it.


Leanne

Leanne Morgan

Job Title: Office Coordinator

Joined: 2021

I am responsible for overall office organisation. This includes answering all telephone queries, greeting visitors and managing who is where!


Harj

Harj Mall

Job Title: Finance Assistant

Joined: 2023

I am delighted to have joined the Home Instead team in the role of Finance Assistant. I will be dealing with all client invoicing and Care Pro payroll.


Karen

Karen Pope

Job Title: Compliance and Admin

In 2013, I decided I needed a career change. Day in day out my job was always the same, so after careful consideration and discussions with my husband, I left to seek something more rewarding. It didn’t take me long. I saw an advertisement to become a CAREGiver with Home Instead Windsor, applied and never looked back.


My day to day routine is never the same, but every day I smile. Whether it be with my wonderful clients who I visit on a regular basis or one of the girls I work with within the office. I have the best of both worlds.


My clients are special to me and I hope they get as much pleasure with me visiting them, as they give to me. We laugh, we sing, we sometimes cry but every day is rewarding, and I leave with the knowledge that today, I made a difference in someone’s life, albeit a small difference.


Equally, my work in the office making our wonderful CAREGivers compliant is very rewarding. We have mad days and glad days, but we get through them together as a team and we smile.


For me there is no other job, I just wish I had changed careers 30 years ago.


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