Home Instead (Windsor, Runnymede & West Spelthorne)

Cambridge House, Gogmore Lane, Chertsey KT16 9AP
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9.9 113 Reviews
  • Home Instead (Windsor, Runnymede & West Spelthorne), Chertsey
Home Instead (Windsor, Runnymede and West Spelthorne) is chosen by clients who are looking for care in their own homes, where they are happiest.

Home Instead’s care is companionship-based. Calls are an hour, as a minimum, because Home Instead do not believe that quality care can be provided in less time.

Staff take time to match clients with the right Care Professional, one that will genuinely make a difference to a client and ensure consistency of each Care Professional with each client.

Care Provided by Home Instead (Windsor, Runnymede & West Spelthorne)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anitra Camargo (Owner)

Funding & Fees Guide for Home Instead (Windsor, Runnymede & West Spelthorne)

  • Prices
  • Our care packages are bespoke to you and your needs.


  • Home Instead offers fees that vary depending on the level of support needed, however all support visits are a minimum of 1 hour to ensure our care is outstanding.
    The quality of service we deliver is rated CQC Outstanding, ensuring clients receive personalised, compassionate care tailored to our clients specific and evolving needs.
    Our care packages are bespoke to you and your needs.


Home Instead (Windsor, Runnymede & West Spelthorne) Reviews (113)

Total of 113, showing 101-113
9.9

Home Instead (Windsor, Runnymede & West Spelthorne) has a Review Score of 9.9 (9.865) out of 10, based on 21 reviews in the last 2 years. Over all time Home Instead (Windsor, Runnymede & West Spelthorne) has 113 reviews.

Overall Experience

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Overall Experience  Overall Experience 4.0 out of 5

All the staff are very efficient, friendly and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been very satisfied with the care and help from this company. Our carer is always cheerful and willing to do any jobs. The office call regularly to check how we are, and all is well with our care.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided an excellent care package for my 94-year-old mother.
The caregivers are patient, caring and genuine people who really care and provide companionship, and nothing is too much trouble for them.
There is an excellent system of communication in place between the caregiver/the
office and the clients family. I am welcomed reading the daily log regarding my mother's care.
The members of staff at the office have always strived to provide the level of care that we requested, and this was much appreciated.
They have also been extremely supportive to the family, whilst my mother was in hospital, and then moved on to a care home.
I would have no hesitation in recommending the company and all of its staff to anyone looking for genuine care and companionship.


Many thanks.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given to me by the carers who come to me every day.
I find them all charming and helpful.

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Overall Experience  Overall Experience 4.0 out of 5

Everyone I have come into contact with has been extremely helpful and friendly. They have been flexible if I needed to change arrangements.

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Overall Experience  Overall Experience 5.0 out of 5

Using Home Instead to support our Mum has made such a huge difference to us all. All of the carers are so kind and caring and make a huge difference to Mum's day. She always looks forward to seeing them and enjoys their company as well as the care and home help that they give. It means that we can relax
knowing that she has help at the start of the day to get herself ready and the end of the day to settle for the evening. We would be absolutely lost without them and I would recommend them to anyone with a family member who needs support to remain independent and in the comfort of their own home. They are all absolutely fantastic!

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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the support that the caregivers provide.

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Overall Experience  Overall Experience 4.0 out of 5

My carer allows me to have a bath safely knowing someone is there if I need them.

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Overall Experience  Overall Experience 5.0 out of 5

My parents are frail, very elderly and have Alzheimer's which demands skill and patience from experienced carers. The agency endeavour to provide continuity for my rather 'difficult' parents for which I am very grateful. A high turnover of staff can be a problem.

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Overall Experience  Overall Experience 5.0 out of 5

Fantastic support from the entire team at Home Instead. Continuity of care givers makes it ideal for my wife who suffers from vascular dementia. (advanced) Willing to change schedule or add additional cover at extremely short notice.

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Overall Experience  Overall Experience 4.0 out of 5

Haver been happy with the service that Home Instead provides. The service is reliable and provides a regular care giver.

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Overall Experience  Overall Experience 5.0 out of 5

Good service, reliable, caring agency.

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Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the support she has received.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Home Instead (Windsor, Runnymede & West Spelthorne) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Home Instead (Windsor, Runnymede & West Spelthorne) is calculated as follows: ( (110 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 126 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Windsor, Runnymede & West Spelthorne) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2020

Overall
Outstanding

  • Caring

    Good
  • Effective

    Outstanding
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (7)

Anitra

Anitra Camargo

Job Title: Managing Director

Setting up my own business has been part of a truly life-changing period of my life. In 2010 I received the devastating news that I had secondary cancer. Since then life has been a whirlwind of treatment (all successful thank goodness) and making major changes to ensure that I live the life I want to in the future. It may sound strange but the experience I have been through has genuinely changed my life for the better. The people that I have met in the care sector have been amazing and have inspired me to do something worthwhile and meaningful, to dedicate myself to helping others.


I have left behind my job as an executive of a company that took me to America and across Europe for a role which is much more important to me, one where I can use my knowledge and business experience to do what really matters in life, which is ensuring good quality care is available for people when they need it.


My role is to provide leadership and direction to the team to ensure we focus on our values. I spend time developing the team, planning for the future and maintaining our relationships in the Windsor and Chertsey community. If you need good dementia or at-home care for yourself or for a loved one, please contact us to discuss how we can help.


Mike

Mike Warner

Job Title: Live-in Care Manager

Joined: 2020

I currently live in Wraysbury (and have done so on and off since 1977) with my 86 year-old mum. I moved back home full time in 2014 after the sudden and unexpected death of my dad – everyone says, “oh, it’s lovely that you look after your mum” but it’s actually the other way round; mum still looks after me – I get a cup of tea at 6.45 am and the offer of porridge if I would like it, plus evening meals and a magic washing basket!


I was a Metropolitan Police Officer for 21 years, followed by 14 years as manager of a Bureau De Change business in Central London and then 6 years as a Security Courier for a Foreign Exchange Wholesaler in Victoria. I am also a qualified Toastmaster (Red Tailcoat) officiating at Weddings, Civic Functions and large events.


So how did I become a CAREGiver? – As a result of the first lockdown in March 2020, all my business opportunities dried up. After spending three months working in the garden and house, I started to look around for a nice part-time job. I saw the advert for Home Instead Windsor and thought, “I can do that!” so I applied. I was successful with my application and joined in June 2020. I absolutely loved meeting my new clients and with the help and encouragement of my fellow CAREGivers and Supervisors, I quickly settled into the role. My part-time job rapidly became full time and I have really enjoyed learning about all aspects of personal care and in particular challenging behaviour and dementia.


Towards the end of November last year, I applied for the role of Area Supervisor, and much to my surprise, I was accepted. I am working hard to learn the necessary skills to support my clients and CAREGivers – being a “Techno-Dinosaur” doesn’t help but you will always see me with a smile on my face.


Sarah

Sarah Denton

Job Title: Deputy Care Manager

Joined: 2023

I am responsible for supporting my wonderful team of Care Professionals to meet the evolving needs of our existing clients' tailored support plans, as well as meeting with new clients and their family members to make sure we are there to reassure them and give peace of mind that we will find a way to meet their needs.


Sam

Sam Parsons

Job Title: Care Coordinator

My role is to ensure our lovely clients get the care they need at the time they would like it and all of the communication touch points and administration around it.


Leanne

Leanne Morgan

Job Title: Office Coordinator

Joined: 2021

I am responsible for overall office organisation. This includes answering all telephone queries, greeting visitors and managing who is where!


Harj

Harj Mall

Job Title: Finance Assistant

Joined: 2023

I am delighted to have joined the Home Instead team in the role of Finance Assistant. I will be dealing with all client invoicing and Care Pro payroll.


Karen

Karen Pope

Job Title: Compliance and Admin

In 2013, I decided I needed a career change. Day in day out my job was always the same, so after careful consideration and discussions with my husband, I left to seek something more rewarding. It didn’t take me long. I saw an advertisement to become a CAREGiver with Home Instead Windsor, applied and never looked back.


My day to day routine is never the same, but every day I smile. Whether it be with my wonderful clients who I visit on a regular basis or one of the girls I work with within the office. I have the best of both worlds.


My clients are special to me and I hope they get as much pleasure with me visiting them, as they give to me. We laugh, we sing, we sometimes cry but every day is rewarding, and I leave with the knowledge that today, I made a difference in someone’s life, albeit a small difference.


Equally, my work in the office making our wonderful CAREGivers compliant is very rewarding. We have mad days and glad days, but we get through them together as a team and we smile.


For me there is no other job, I just wish I had changed careers 30 years ago.