Home Instead (Rotherham)

Suite 3 Linden House, 34 Moorgate Road, Rotherham S60 2AG
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9.9 35 Reviews
  • Home Instead (Rotherham), Rotherham
At Home Instead (Rotherham), clients control both the service and the schedule. The high calibre of Home Instead Care Professionals (Care Pros), the degree of personalisation and the professionalism of management all tend to impress clients and their families.

The objective is always to exceed expectations through the provision of well supported and carefully managed, truly one to one, genuinely caring, compassionate and dependable companionship, home help and personal care. Call the team to discuss any needs.

Home Instead Rotherham sponsors regular Rotherham Friendship lunches at a number of different local venues with great food, live entertainment and good company. These are very popular and you can call the office or see @homeinsteadrotherham on Facebook for details. They also support a Young at Heart event involving opportunity for a meal and games.

Most Home Instead CarePros have supported a loved one of their own and all enjoy caring for others. Every non-medical aspect of companionship and care at home or in another supported environment is available. Minimum service time is one hour a visit to 24/7 365 days a year.

Home Instead Rotherham is an award winning employer with dedicated 24/7 staff support, excellent training at all entry levels is available with retention services. They are are always seeking new caring and compassionate CarePros.

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Care Provided by Home Instead (Rotherham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicola Oakley (Operations Manager)

Funding & Fees Guide for Home Instead (Rotherham)

  • Prices

  • Our fees are based on an hourly rate ranging from £33.75 to £35.75 depending upon the nature of the service and time of week.

  • Fees for companionship, home help and personal care are available by phone or email.
    We are happy to supply information on our team and services by phone or email.

Home Instead (Rotherham) Reviews (35)

Total of 35, showing 21-35
9.9

Home Instead (Rotherham) has a Review Score of 9.9 (9.862) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (Rotherham) has 35 reviews.

Overall Experience

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Date Published

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Review from Catherine S (Daughter of Client) published on 12 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Though reluctantly agreeing to have carers in her home, my elderly mother is delighted at the way in which she is being treated and supported by the staff who visit her twice a day. From the initial contact with Home Instead we have been pleased with the care and positive attitude displayed by the staff
coming in to care for our mother. Given the positive experience she has with the carers, my mother has a greater understanding about how much she benefits from the extra support provided by the carers as well their company and care. She misses them when they leave and is now seriously considering a move to a care home where she will not be alone at any time day or night.
Regardless of what she decides to do next, we are confident that her positive experience with the carers has enabled her to think clearly about the way in which she wants to be supported going forward.
We would not hesitate to recommend the service to anyone who asked.

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Review from Emma M (Daughter of Client) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the admin staff to the caregivers Home Instead was fantastic from start to finish, we could not have found a better company to help my family. I would 100% recommend them to any of our friends or family.

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Review from Bridget G (Daughter of Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Support, care and friendship to my 93-year-old mother from Home Instead over the last year has been excellent and I would have no hesitation in recommending Home Instead Senior Care (Rotherham) to others.

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Review from Patricia Y (Daughter of Client) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We should be more than happy to recommend Home Instead Care Services to anyone looking for support, caring for family members and loved ones in their own home. The organization has achieved a lovely balance in providing a professional service with compassionate and caring caregivers.

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Review from JCB (Daughter of Client) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just to say excellent caregivers for my Mum.
Nothing is too much trouble.
They keep the house clean and tidy and cook lovely meals for her.
They also spend time chatting to her about her past.
She has Alzheimer's so is quite confused most of the time.
Her short term memory is getting worse but
caregivers are very supportive.

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Review from Lynne B (Niece of Client) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From commencement of the support provided, time was taken to match the care staff to my Aunt's personality and needs. New staff were carefully introduced respecting my Aunt's likes and wants at all times.
The management of the service and support offered was of the highest level ensuring my Aunt was
treated with great dignity and respect at all times especially as she approached the end of her life.
My Aunt and the family felt fully supported by the carers and management.
I would not hesitate in recommending this excellent care company to anyone.

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Review from J B (Daughter of Client) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Home Instead enough, from the very first moment I made enquiries, the people involved could not have been more helpful, caring and kind.
The carer they suggested for my father was perfect and dad built a very strong bond with her - in short, she was the perfect choice for caring for
my father.
All the staff I was in contact with at Home Instead were fantastic and were very understanding and empathetic if I have any queries.
A brilliant homecare organisation, I cannot recommend them enough.

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Review from Mark C (Son of Client) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums greatest wish was to remain in the home she had known for almost half her life. Home Instead (Rotherham) allowed her to achieve this wish with the independence and dignity she had throughout her life.


We began the process for Home Instead to take over the provision of mum's care package from

a company that had left us struggling to cope because of inadequate care. I was immediately impressed by the professionalism, kindness and understanding they showed. Mum was made to feel that she was in control and the support was tailored to her needs. For the first time, I felt that she was in safe hands. They took time to assess mum's needs properly and frequently reviewed her care as inevitably, health and mobility declined. All the staff I dealt with, carers, managers and back office were competent, professional and above all genuinely caring.


At a difficult time, we managed a few smiles and some precious moments at home. Priceless.
I fully recommend Home Instead.


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Review from Ian P (Son of Client) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring staff who obviously do a job they genuinely enjoy rather than going through the motions of the service they provide.

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Review from Caroline W (Daughter of Client) published on 24 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents starting using Home Instead 6 months ago as my mum has Dementia and my father needed extra help with her personal needs. The carers came once a day and treated my mum with dignity and respect and made what had become a very difficult situation so much easier.
Not only did they provide the
care she needed they went above and beyond that and made her feel special. They took the time to put a smile on her face each day. They also provided much need support for my father and he looked forward to their visit each day.
Sadly she has now had to go into a care home but we will always be grateful for their help and support as it meant that my parents had an extra 6 months together in their own home. They will be sadly missed but should we need any help in the future for my father we wouldn't hesitate to use them again. I cannot recommend the carers and company highly enough.

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Review from Rachel P (Daughter of Client) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff absolutely fantastic and understanding of what our whole family are going through. Very accomodating if we made specific requests for the same carers. Carers themselves were outstanding and became a part of our family.

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Review from Joyce M (Client) assisted by family/friend published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased I have Home Instead to provide my care. They are very caring, reliable and give me every support. The staff and my carers/companions are exceptionally well trained, and they are respectful and treat me with real kindness and consideration. I want to thank everyone at Home Instead for
providing such excellent care, particularly the owners who are really lovely people.

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Review from Margaret S (Sister of Client) published on 7 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Rotherham) has been providing care and support to my brother for the last 2.5 years. My brother had a severe stroke at the age of 48. He has been left with very little speech and has difficulty understanding. He is unable to read or write and has epilepsy. Home Instead Senior
Care (Rotherham) has been invaluable in providing support, care, and understanding, not only to my brother but to our family. They provide a service that we have trust and confidence in. They provide a settled team that provide continuity that gives my brother the one to one relationship he needs. As a family, we feel we can go about our daily lives knowing that they will always be there to assist, and their management staff will give sound advice and expertise when asked for. A fantastic company.

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Review from Tom L (Daughter of Client) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

'Home Instead Senior Care' (Rotherham) have been very easy to deal with. Professional and caring carers have been well matched to my father's needs. They are always cheerful, polite, enthusiastic and take an interest in what they do and who they are caring for. Office staff have been very helpful, good
listeners and the paperwork side of the contact is always adhered to.

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Review from Angie L (Daughter of Client) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged for companionship and personal care support for our mother who is in late stage dementia. The carer called twice a week for 4 hours and encouraged mum to attend the hairdressers weekly, she took her out on trips locally. To coffee shops, garden centres, anywhere we thought mum might like
to go. In later stages the carer was the only person who mum would let wash her and change her clothes. The carer was very kind ans supported our family as well as our mum. We provided an activity box and mum did jigsaws, colouring, baking and craft work. We can't thank the carer enough.

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Home Instead (Rotherham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Home Instead (Rotherham) is calculated as follows: ( (51 Excellents x 5) + (2 Goods x 4) ) ÷ 53 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Rotherham) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (3)

Rob & Zoe

Rob & Zoe

Job Title: Franchise Owners

We are really proud to run the business, which not only makes a difference to our clients and their families but also to the wider community in Rotherham. We aim to provide the highest possible standard of care, which not only meets but surpasses the ‘mum test'.


Nicola

Nicola Oakley

Job Title: Operations Manager

I have worked in the Health and Social Care sector since 2005. In my spare time, I enjoy spending time with the family, cooking, DIY and doing anything that makes me smile.


I have a love for the North Yorkshire Moors and holidaying in the UK so that my dog can come too.


Antoinette

Antoinette Bingham

Job Title: Care Manager

Antoinette started as a Care Professional and is focused on making a difference in people's lives. She helps Care Professionals gain new skills and confidence, including in Alzheimer's and Dementia care. In her free time, Antoinette enjoys gin and chocolate.


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