Superior Care Group

17 Presley Way, Crownhil Industrial Estate, Milton Keynes MK8 0ES

Superior Care Group, Milton Keynes

Superior Care Group are a national specialist care provider for the Elderly 65+ and Adults 18 - 65.

The team at Superior Care Group have earned a valuable reputation for their exceptional domiciliary care services from clients, their families, healthcare professionals and social representatives. The team maintain their standards to keep up the good work and provide an excellent service. Years of experience in providing care services and the deep insight into your world have given them a clear understanding of your welfare and everything they can do to help. The team do everything in your favour to make your lives better and make everyday activities easier for all involved. You will always get the assurance that your Care needs are met and at any time can be changed to suit your changing requirements. They believe in providing a quality, professional care service for service users, whether in the comfort of the service user's own home or in Superior Care Group's residential home. The team can conduct a thorough assessment to target your individual needs and preferences to develop a specialised care programme for you. You can call them to any place you deem comfortable for that first meeting, whether it is from your own home, a hospital, a nursing home or anywhere else.

The team at Superior Care Group understand that finding the Care team to assist you with Care is very important. They want to make you comfortable, relaxed, and not at any time rushed or pressured. All of the lovely care givers are fully trained and hand-picked by Superior Care Group. All care givers undergo a vigorous background check and induction period. It can be challenging to acknowledge care is needed but let them help and put you and all involved at ease. Call today to see how they can help and support you.

Care Provided by Superior Care Group

Type of Service
Home Care Provider
Privately Owned

Specialist Care Categories
Call in Service
Cancer Care
Cleaning Service
Companionship
Dementia
Domestic Services / Home Help
Food Preparation & Serving
High Dependency Care, two carers attending
Laundry Service
Learning Disability
Medication Assistance
Mental Health Condition
Older Person Care
Palliative Care
Personal Hygiene Care
Physical Disability
Respite cover
Sensory Impairment
Shopping Service / Errands
Sit in Service
Transportation Service

Other Care Provided
24 Hour Care
Adult Home Care (18+)
Hospital Discharge
Live in Carer
Personal Care (on a contracted hours basis)
Personal Care Assessments
Risk Assessments in the Home

Good to Know

Owner
Superior Care Group Ltd

Person in charge
Manjit Basi (Manager)

Order by:

Review from Liz C (Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience

I have been a client of Superior Care Group for nine years, they are a family-run company, which I really like because of the more personal touch, they really do try their absolute best to give me the care service I require, if there are problems, which are few and far between, I know I can ring them

and will be listened to and the problem will be dealt with, their carers are conscious, respectful, caring, willing, and friendly and do their upmost best for me, which is all you can ask for. I would have no hesitation at all in recommending this company.

Reply from Superior Care Group, Owner at Superior Care Group

Thank you so much for your kind words and for taking the time to share your experience with Superior Care Group. We are truly grateful for your loyalty over the past nine years and are delighted to hear that you value the personal touch we strive to provide as a family-run company. It means a great deal to us that you feel listened to and supported, and that our carers have met your expectations with their respect, care, and dedication. Your recommendation is the highest compliment we could receive, and we are so thankful for your trust in us. If there's ever anything more we can do to support you, please don't hesitate to let us know. Thank you again for being a valued part of the Superior Care Group family.

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Review from Julian W (Son of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience

My mother is easygoing and very relaxed with these caregivers, okay they sometimes skip a few things that are on her care plan, like the hair washing, putting up her hair and getting rid of unwanted body hair and light housework but giving her medication and personal care is very good, and are happy

to monitor her sugar levels and seizure alarm. She now lives alone except when me and my sisters go and stay there for a while to visit her. They've been very good at monitoring her health and unfortunately have had to send her to the hospital a few times, so happy to recommend to family and friends. Thank you you're a lovely team of carers, I know my mother wouldn't want another care company (well except maybe one or two at push-past companies. She gets attached and hates change). As you've shown her how supportive your company is at helping where needed, and a few always go the extra mile to make sure she's gone/had all the help she needs for the day.

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Review from Susan D (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience

I would like to say a big thank you to you and your team for looking after Mum. I will be paying any final bills this morning, and I just wanted you to know that we only left your company due to timings. The company put in place after your team were nowhere near as good as you. Mum has seriously deteriorated

and is now in a full-time care home. I want to give a special thanks to you personally for being patient as I always had to phone payments through despite the current technology and the carer Mum had a special bond with. There are some other individuals, but I don't remember all of their names. I wish you and your team the best of luck, and I would definitely recommend you.

Reply from Superior Homecare, Owner at Superior Care Group

Hi Susan, thank you very much for the review and kind words. From everyone at Superior, we wish you and Mum all the best.
Take care.

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Review from Mukhtar A (Friend of Client) published on 1 November 2021
Submitted via Website • Report

Overall Experience

My family used this service for our auntie. We could see that within the first week, she was extremely comfortable and was enjoying her time there. She was treated with respect, dignity and a lot of attention, according to her.

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Review from Daniel K (Grandson of Client) published on 1 November 2021
Submitted via Website • Report

Overall Experience

My grandad was a client of Superior Homecare Services Ltd for a long while; he was given 6-months to be with us, but since being in the caring hands of the staff at Superior, we had him with us for 12-months overall. I do feel Superior had a big part of this and can't thank them enough for what they

had done for my grandad.
Would defiantly recommend using this service.

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Review from Sue K (Daughter of Client) published on 31 March 2021
Submitted via Website • Report

Overall Experience

This is my first experience of using carers for my parents, so I have nothing to compare, but we have been very happy with the care received. There have been one or two hiccups, but these have been easily sorted out. I have been impressed with the care given when I have been at my parents; the carers

flag any physical and health problems, communication is good, and the office staff are very helpful. I would happily recommend the company.

Reply from Superior Homecare Services, Owner at Superior Care Group

Thank you so much for the review, Sue. All feedback is greatly appreciated and helps us better our service. Glad to hear all is going well!

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Review from Derek B (Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience

From the first call to Superior Homecare Services, they were welcoming and professional. I found the carers to be caring cheerful and always helpful. They always find the time for a chat and are all so very kind. I have only been using the services for a month or so, and I would thoroughly recommend

them.

Reply from Arjun basi, Owner at Superior Care Group

Thank you, Derek, for your kind words and for taking the time to complete this review.

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Review from Michael K (Son of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience

My mother and stepfather have used Superior Homecare Services for about two years. Both were in their early 90s and gradually became more disabled. My mother became chair bound, and the carers had to use a hoist to move her. Throughout the period, Superior Homecare Services provided a high-quality service

never letting us down, even during this challenging time of Covid-19. In my experience, the carers were all dedicated and compassionate individuals undertaking what is a very challenging role. The administrative backup was also very efficient with timely, accurate billing and responsive to changes in requirements.
I am very grateful for the support Superior Homecare Services gave my parents, and the peace of mind they gave me.

Reply from Arjun basi, Owner at Superior Care Group

Thank you for your kind words and taking the time to complete this review.

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Review from Lisa J (Client) published on 3 August 2020
Submitted via Website • Report

Overall Experience

I have been a client for many years now, and I like the fact they offer a personal service to meet my needs. I find the carers to be friendly and professional some going above and beyond as I live alone with not much support from others. For peace of mind, I would like more communication from the office

regarding time changes in calls to help me plan my days. Rotas are emailed out and they seem to become more promptly of late, but when a time I have requested is not there, it's a bit disappointing as I have reorganised what I've planned for that day.

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Review from Tracy S (Partner of Client) published on 3 July 2020
Submitted via Website • Report

Overall Experience

The carers are always courteous and attentive to whatever needs are required.
Time keeping is sometimes an issue, not always informed by the office if running late.
Issues are very rare.
Agency will always try and accommodate additional care if required with a same day request.

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Review from Andrew F (Grandson of Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience

Superior Homecare and their Carers were everything an excellent Care Provider should be for my Grandad. Kind, thoughtful, caring, trustworthy, respectful but just as importantly, professional in all aspects of personal care they gave to him. This was especially required given the COVID-19 period we

were in.
Each Carer has their own unique style but they all came together to give him, myself and my wife the help and support we all needed during a tough last few months. All three of us were lucky to build trustful relationships with all of them and we will be eternally grateful for that.
Also, Superior Homecare for being so helpful during the initial stages of the package referral, particularly, finalising the requirements.
Finally again, to all the Carers (I will not name names as they are all fantastic in their own ways.) Grandad really did like you all (but we all know who his favourites were!)
Thank you Superior Homecare.

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Review from S G (Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience

I was with Superior Homecare for three and a half years. I found the majority of care staff very helpful and efficient and with being with the agency for a number of years, I built some really good relationships with a number of staff, as well as seeing care staff who only stayed for a short time. Overall

my time with Superior Homecare was a positive experience.

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Review from Tracy S (Daughter of Client) published on 8 June 2020
Submitted via Website • Report

Overall Experience

Superior Home Care Service has been looking after my 97-year-old father since February of this year. We have been so impressed by the professional attitude of all the staff from the initial home assessment to the four times daily visits he requires. The carers coming into my fathers home have all been

so friendly, caring and helpful throughout. Even though the Covid-19 lockdown they never let him down and were there caring for him which has been a great comfort to all of us. The care and helpful assistance given to us a family from dealing with ordering supplies, arranging assessments for equipment and general advice has been amazing. I have a weekly schedule of visits emailed to me every week so I know who is visiting and when which is so helpful. The new app is a great addition so I can see what my Dad has needed during the day. I've rung them often with questions and nothing has been too much trouble. I can't recommend Superior Home Care enough. They have been brilliant throughout.

Reply from Arjun Basi, Owner at Superior Care Group

Thank you so much for taking the time to complete this review and for your kind words.

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Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall
Good

Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (7)

Manjit Basi

Job Title: Owner

Joined: 2012

Manjit is is one of the owners of Superior Homecare. Manjit's vision and drive as established Superior as a reputable care provider within the Milton Keynes and neighbouring areas.

Kindi Basi

Job Title: Owner

Joined: 2012

Kindi Basi another owner of Superior Homecare. Kindi is in charge of Accounts and invoicing, as well as the growth of the overall company. Kindi and Manjit started Superior Homecare back in 2012.

Arjun Basi

Job Title: Business Development Manager

Joined: 2015

Arjun is Business Development Manager and is responsible for the company’s business development and corporate affairs as well as pushing the company forward and opening new Services. Arjun is the Son of the Owners Manjit and Kindi Basi and have an overall Family-friendly company ensuring SHCS Care for their Service User's in the same way we would look after our own family.

Faiza Hussein Shah

Job Title: Rota Coordination

Joined: 2016

Faiza works alongside Farrah in the Rota Coordination team between the both of them they are in charge of weekly rota's, changes to Service User calls, inputting hospital visits and ensuring all Service Users have their calls in place and are happy with their Carers. Faiza broad understanding of Milton Keynes locations assists the Rota Team to ensure when they Place a Service User they are in the correct attachment location, as well as their call times being as close as possible to the Service User request.

Carla Cardoso

Job Title: Team Leader

Joined: 2019

Carla is another one of our 5 Team Leaders. Carla takes care of around 10 Service User's and she is their go-to point of contact, this helps with Quality Assurance and keeps contact for the Service Users to one person. The Team Leaders are there to ensure each of their Service Users are in good spirits, have PPE, Paperwork if needed to record Special duties, (We have a mobile app we record all information on) to ensure all Service Users properties are being looked after, complete reviews, sport checks, this helps us with to create a person-centred care plan and team for the Service User.

Sobia Khan

Job Title: Team Leader

Joined: 2016

Sobia is another one of our 5 Team Leaders. Sobia takes care of around 10 Service User's and she is their go-to point of contact, this helps with Quality Assurance and keeps contact for the Service Users to one person. The Team Leaders are there to ensure each of their Service Users are in good spirits, have PPE, Paperwork if needed to record Special duties, (We have a mobile app we record all information on) to ensure all Service Users properties are being looked after, complete reviews, sport checks, this helps us with to create a person-centred care plan and team for the Service User.

Sarah Rayner

Job Title: Team Leader

Joined: 2019

Sarah is another one of our 5 Team Leaders. Sarah takes care of around 10 Service User's and she is their go-to point of contact, this helps with Quality Assurance and keeps contact for the Service Users to one person. The Team Leaders are there to ensure each of their Service Users are in good spirits, have PPE, Paperwork if needed to record Special duties, (We have a mobile app we record all information on) to ensure all Service Users properties are being looked after, complete reviews, sport checks, this helps us with to create a person-centred care plan and team for the Service User.

Superior Care Group

Care Provided by Superior Care Group

Good to Know

Superior Care Group Reviews (13)

Overview of Review Score