Acacia Homecare NW Surrey

Pod Business Centre, Harris Way, Windmill Road, Sunbury-on-Thames TW16 7EL
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9.4 19 Reviews
  • Acacia Homecare NW Surrey, Sunbury-on-Thames
Hello and welcome to Acacia Homecare, an award-winning domiciliary care organisation that provides care to people within their own homes.

Services include companionship, personal care, medication assistance, meal preparations, shopping assistance, light domestic duties, and assistance with social visits or appointments.

The team believe that caring for you or your loved ones isn’t just about helping you get ready in the morning. You have a choice, and they want to help you do the things that you want to do. The care team builds a tailored package that suits customers' needs and requirements, ranging from half-hour visits once a day to four times a day, or even live-in care.

Their pricing structure is easy and simple, whether you are on a half hour rate or one hour rate, that remains the same 365 days a year. There are no extra hidden costs such as evening/weekend rates and you don't get charged extra for bank holidays either, including Christmas day! But be rest assured that carers do get their extra pay on those occasions. Acacia Homecare also do not charge their customers for mileage.

At Acacia Homecare, carers, known as Acacia Angels, recognise that sometimes providing care isn’t enough and that getting out and about can make a big difference. Whether it's a leisurely walk in the park, a picnic, or a trip to the shops – seemingly trivial activities that most people overlook – they can play a crucial role in boosting self-esteem and supporting those who may feel isolated.

They recruit from many different communities at Acacia Homecare, ensuring that carers have relevant knowledge and understanding of various language, cultural, and religious backgrounds. They prioritise the well-being of staff by offering rewards and continuous training and development opportunities. All Acacia Angels are fully trained, hold or are working towards professional qualifications, and have undergone full DBS checks.

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Care Provided by Acacia Homecare NW Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sanjeev Chowdhri (Director)

Funding & Fees Guide for Acacia Homecare NW Surrey

  • Prices

  • Our prices are charged at half-hour or hourly rates for domiciliary care and a daily rate for live-in care.


    For up-to-date fees, please contact us directly.

Acacia Homecare NW Surrey Reviews (19)

9.4

Acacia Homecare NW Surrey has a Review Score of 9.4 (9.424) out of 10, based on 11 reviews in the last 2 years. Over all time Acacia Homecare NW Surrey has 19 reviews.

Overall Experience

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Date Published

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Review from S A (Daughter of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia has been a tremendous help to my mother since June, when we first went down the route of care and has made what could have been a very daunting transition into 'care' very manageable, primarily for my mother, but also for my father and myself.
I couldn't be more happy with their approach to
care, their app which keeps me up to date and their review process.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for your lovely review. We are so pleased you have been happy with the service so far and extremely proud of our team who have made the process of starting your mother's care that much easier for all of you. Kind regards Acacia Homecare.


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Review from C E (Daughter of Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Acacia team are exceptional: caring, professional and a pleasure to work with. They are very thorough and totally committed to doing the best for their clients. They work in partnerships with families - keeping us in touch through twice-daily online updates, and additional emails and calls when
required. They are accommodating, flexible and proactive. We rest assured that Mum is safe and happy in their care.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for your thoughtful words and for sharing your experience with our team at Acacia Homecare. We're thrilled to hear that our dedication and approach have made a positive difference for both you and your mum. Building a partnership with families like yours is incredibly important to us, we're glad that our updates and communication have given you peace of mind. It's an honour to care for your mum, we're committed to continuing to provide the support and care she deserves. Thank you.


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Review from L S (Client) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Acacia Homecare now for about 8 months and found them to be very good. The care is very good and I am treated with dignity. All carers are very friendly and helpful.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for sharing your experience with us! We're delighted to hear that you feel well cared for and treated with the dignity you deserve. It's wonderful to know our team's friendliness and dedication have made a positive difference for you. We're committed to providing compassionate, respectful care and will continue to be here to support you every step of the way. Thank you for trusting us as part of your care journey!


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Review from S S (Client) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Annoying that the carers cannot help me to my feet if I fall.
Annyong that I have little control over exactly which carers turn up.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

We are truly sorry to hear that you are not satisfied with certain aspects of our service, and your concerns are important to us. Regarding falls, in compliance with CQC and health and safety regulations, we are not permitted to physically assist with lifting for your safety. However, our staff will remain with you, offer comfort, and wait for emergency services to ensure you are raised safely. We understand your frustration with rotas. We aim to provide consistency with a small but familiar group, though schedules may vary. You can always check your rota in real-time through our free customer app. As a valued customer for three years, we have made efforts to go beyond our obligations, such as pre-funding your weekly shopping. We sincerely hope that these efforts have contributed to your well-being. Please know that we are always here to support you and we encourage you to reach out so we can continue to meet your needs. Thank you for your continued trust in us.


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Review from S W (Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The company provides a realistic and efficient service.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you for your review. We are so pleased to hear you are happy with our service.


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Review from Brian B (Husband of Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since entering into your system we enjoy your staff in all their duties.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you for your kind words. We are pleased to hear you are happy with our service.


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Review from J O (Husband of Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service.

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Review from Linda R (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very impressed with the organisation within Acacia and the helpful and caring staff. The carers are friendly, listen and respect my mum's needs and always try to please her. We are glad we chose Acacia to take care of our special Mum.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you for taking the time to write a review, it's much appreciated. We are delighted to hear that you are happy with the services we provide your mum.
Thank you.


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Review from E W (Daughter of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia staff both in the office & carers are extremely attentive and caring.
They listen and give the appropriate care on a daily basis.
The app is a very useful tool and provides information to me so that I am up to date with the care given to my mother and I am able to communicate with office staff
and carers via the app.
The carers are very thorough and observant, notifying me of any changes whether minor ones or otherwise.
I have confidence that my mother is in dedicated safe hands and this trust is of the utmost importance for my peace of mind.
Knowing that my mother is happy with the care she receives is invaluable.
I certainly would not change the company or people who look after her.
A huge thank you to Acacia for being there for us as a family at a very crucial stage in my mother's senior years of her life.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for taking the time to write your lovely feedback. It is pleasing to hear that you are using our app and find it very useful, which we are constantly developing and improving.
We are extremely proud of our dedicated team of people, both our Acacia Angels and our office team and glad to hear that you are too.


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Review from Pamela G (Daughter of Client) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Acacia offers a very good service, helping my dad in the shower. The carers are kind and gentle with him and help him dress afterwards and take his medication.
We are satisfied with the care package which Dad receives and the situation is reviewed every few months for any problems or alterations.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for the lovely feedback and for taking the time to submit this. We are delighted to hear you are happy with our care services.


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Review from Ann W (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So caring, nothing was too much trouble. A particular member of staff was a diamond. All very trustworthy and treated our precious mum with dignity and compassion. We were given a lot of advice and not only cared for our mum but us, her family too.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Dear Ann,
Thank you very much for your lovely review and kind words - we are very proud of our Acacia Angels. We are so pleased to hear that you felt that not only was Mum cared for but also that you and your family were too.


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Review from Val S (Client) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a scary business when you have to find care for yourself or a loved one, especially if you have no idea what to look for or what to expect. I had been given a list and left to get on with it, the first agency I phoned were most unhelpful, couldn't even answer the basic questions, the second agency
didn't even answer the phone, not impressed. It was third time lucky when I phoned Acacia Homecare, the telephone answered straight away, all my questions answered straight away and that was it, decision made. I have never regretted my decision, it's very comforting to know that someone will always be there for me, seven days a week, even Christmas Day and Bank Holidays. If you wake up feeling miserable by the time your carer has left you will have had a laugh and be ready to get on with your day. Same in the evening, if you have had a less than perfect day they will make sure that you go to bed happy, I feel very lucky.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Dear Val, thank you so much for taking the time to add your feedback and lovely comments. We are so pleased you called us and our Acacia Angels do love to put a smile on your face. You know we are only a phone call away. Plus there will be a little Christmas treat on its way to you soon and all our other customers.


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Review from M P (Son of Client) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looking after my mother are doing an excellent job. Mum is extremely happy with the service. Her ladies are very reliable, always appear cheerful and pleased to see her, and try to do everything to be of assistance.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you very much for your lovely review. Our Acacia Angels love visiting Mum and we are pleased to hear your mum is happy too. Regards, Acacia Homecare.


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Review from Sandra D (Daughter of Client) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found them helpful, responsive, and reliable. They are a professional, approachable company and have done their best to take on my dad at the times requested although are still working on meeting these. The carers are all delightful!

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you for taking the time to provide a lovely review and we are pleased that you are happy with the care that is provided to your dad. Our Acacia Angels really are amazing.


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Review from Colin H (Son of Client) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought I would just drop you a line to say, once again, a huge thank you to your frontline caregivers. As you know with the lockdown restrictions easing we took the opportunity to come and visit mum with a view to start some of the jobs. Having met three of your team we can honestly say how thankful
we are for mum to be in the care of such a caring, professional team who obviously love their job. Looking at mum’s face when your ladies arrive proves that she looks forward to each visit and is keen to engage. That in itself is a huge positive from my perspective. We had a great discussion and feedback with your caregivers during our stay and we are keen to try to make their job a little easier during their visit and the tasks they need to complete. So thank you again for your team’s total commitment and flexibility in making mum’s life as easy as possible.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you for the lovely feedback. We are so pleased you are happy with the care that is provided to your mum and yes it can only be achieved because our Acacia Angels do truly love their job.


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Review from Deborah C (Sister of Client) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely delighted with the professionalism of the office staff who must be commended on their assessment of my brother's needs and have definitely gone out of their way to make it an effortless transition. They have just excelled in choosing the right careers for his needs and I deeply appreciate
that. The two individuals who presently visit my brother are so well matched and have easily identified any concerns as regards my brother needs, I have found them both to be extremely supportive, helpful.

Reply from Minal Chowdhri, Director at Acacia Homecare NW Surrey

Thank you so much for your kind words. We take great pride in all the we do and it is always so great to hear such positive feedback. We shall be sure to pass on your lovely words to our carers.


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Review from A W (Friend of Client) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family friend in her late nineties has been a client of Acacia Homecare Ltd for the past three years. During this time we have found the company to be well-organised and efficient in all aspects of their care. The carers who visit four times daily are all very pleasant and friendly, caring and helpful.
As an example, on the one or two occasions, our friend has needed urgent assistance between visits, a telephone call to the office has brought quick action.

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Review from M G (Daughter of Client) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Acacia Care have been caring for firstly my mother and father and latterly my father, since 2013. Calls have altered over the years and now a live-in carer has been provided. Acacia have always responded to the changes in the level of care that we have needed. When problems have arisen they have been
promptly dealt with. The staff have always been polite, respectful and caring to both my parents and the family.

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Review from Sue S (Daughter of Client) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother needed care following a short stay in hospital. I tried several care companies but Acacia was the one that impressed. Someone visited my mother the same day and we have been pleased ever since. I have specified August 2020 as we are so grateful to Acacia staff who have continued to provide
a considerate and calming support to both my mother and other vulnerable people throughout a confusing and difficult time. Thank you, Acacia.

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Current Review Score: 9.4 (9.424)

Overview of Review Score

The Review Score of 9.4 (9.424) out of 10 for Acacia Homecare NW Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.424 for Acacia Homecare NW Surrey is calculated as follows: ( (34 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 66 Ratings = 4.424

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Acacia Homecare NW Surrey is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (10)

Donna

Donna Langley

Job Title: Care Manager

Joined: 2024

Hi, I’m Donna, and I’m the Care Manager for Acacia Homecare. I bring valuable experience from my previous role with the Acacia Homecare franchise in North West London. I truly enjoy being part of the Acacia homecare family and I committed to ensuring we provide the best care possible.


Gita

Gita Mistry-Patel

Job Title: Operations Manager

Joined: 2021

Hi, I’m Gita and initially, I was part of the rota planning and administration team, then not long after, I was offered the role of a Recruitment and Training Lead and moving forward, I am now the Operations Manager here. I had no care industry experience before I started but I have since learnt a lot and understand that compassion and dignity are so important in this role. My background is in retail and I am also a Bollywood dance teacher. Every day at Acacia Homecare is busy and I am always ready for any challenges and will happily adapt to any situations that arise. I really do enjoy working here at Acacia Homecare.


Dee

Dee Kaur

Job Title: Customer Care Lead

Joined: 2015

Hi there, I’m Dee and I have been with Acacia since 2015, having first joined as a care worker. I then joined the office team soon after having dealt with coordination and then recruitment. I am now the Live Care Lead and my role involves doing the care assessment for new customers, recruiting the right live-in carer to suit their needs and being the point of contact for both our live-in carers and customers. I have experienced various aspects of the business and can provide a much better service for our customers through my first-hand knowledge and understanding of the different care requirements that we may come across.


Dianne

Dianne Corrigan

Job Title: Recruitment & Training Lead

Joined: 2021

Hello, I am Dianne and I was part of the Rota planning and Administration team and then got promoted to the Recruitment and Training Lead. I came into care very late, actually in the last 8 years, I have experienced working in a domiciliary care setting and also a care home setting. I started my career as a carer and progressed to senior carer and further along became a care supervisor. I am passionate about people receiving the best care and support while promoting their respect and dignity. Care is such a rewarding job and I couldn’t see myself not working in the care industry.


Lauren

Lauren Lipscombe

Job Title: Customer Care Lead

Joined: 2021

Hello all, I am Lauren and I was working with Acacia Homecare part-time on the weekends as a care worker. I then joined the Rota Planning and Administration team, helping with the rota, recruitment and social media based in the office. I was then promoted to Customer Care Lead. I am a natural carer, so after seeing my mum (Sarah L) become an Acacia Angel, it felt really natural to join her.


Looking after people is definitely my thing! I am excited to be involved in the other aspects of the business and still be a part of the Acacia family.


Ayomide

Ayomide Ayorinde

Job Title: Marketing Lead

Joined: 2024

Hi, I’m Ayomide. I recently completed my master’s in Global Marketing and Communication. Previously, I worked as a healthcare support worker with the NHS and that was my first experience in the care sector. I enjoyed this role because it allowed me to positively impact people’s lives.


The experience inspired me to specialize my marketing career in the health sector, which is why I am now working with Acacia Homecare. So far, I have thoroughly enjoyed my time with Acacia.


Sarah

Sarah Lipscombe

Job Title: Admin & Rota Planner

Joined: 2023

I’m Sarah and I have joined the office as an Admin & Rota planner after working as a carer for two and a half years. I love our customers and the people I work with.


Ecaterina

Ecaterina Scobioala

Job Title: Admin & Rota Planner

Joined: 2024

Hi, I’m Ecaterina and I’m part of the admin and rota planning team. Although I’m relatively new to the field of care, I am genuinely enthusiastic about learning and growing in this role. I enjoy helping others and making a positive difference in their lives.


Bethany

Bethany Williams

Job Title: Admin & Rota Planner

Joined: 2024

Hi, I’m Bethany and I am part of the admin and rota planning team. This is my first full-time role after finishing my bachelor’s degree in Psychology, and since joining Acacia I have enjoyed being able to meet the carers and interact with the customers. Every day is a chance to learn something new, and this role is very exciting as I get to help out the administrative side planning rotas for our Acacia Angels as well as working on recruiting new carers and seeing them begin their own journey working in Care.


Holly

Holly Lipscombe

Job Title: Admin & Rota Planner

Joined: 2023

Hello, I am Holly and I am part of the rota planning team but I am also an experienced carer in my previous employment so I understand the world of care and I am really passionate about it. I really enjoy my role as I get to work on the rota for our Acacia Angels, but also get involved with the recruitment of carers.


Frequently Asked Questions about Acacia Homecare NW Surrey

What Type of Services does Acacia Homecare NW Surrey offer?

Acacia Homecare NW Surrey offers Home Care.

How many Carers does Acacia Homecare NW Surrey employ?

Acacia Homecare NW Surrey employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Acacia Homecare NW Surrey to verify any information. View our terms and conditions. Acacia Homecare NW Surrey has a Platinum Service – more info.