Bluebird Care Essex West

Unit 1, 284 Warley Hill, Brentwood CM13 3AB
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9.7 41 Reviews
  • Bluebird Care Essex West, Brentwood
Bluebird Care (Essex West) covering Brentwood, Billericay, Ongar, and the surrounding areas. They are care at home and live-in care specialists who have been operating in the local area with a favourable reputation.

Bluebird Care Brentwood has a team of fully-trained, valued care assistants who are all DBS checked. The care team at Bluebird Care Brentwood is unified by a caring and compassionate culture and the mission to deliver the very best care service to customers in the local community.

Bluebird Care Brentwood's strong reputation for service provision and careers can be evidenced through reviews and the independent CQC inspection produced in April 2019.

Bluebird Care Brentwood is a leading homecare and live-in-care agency who have revolutionised the way that high-quality, bespoke care is delivered, not only to older people but also to those with specialist care needs, children and their families.

The team is committed to providing the highest quality homecare throughout Brentwood Districts so that customers can remain safe and comfortable in their own homes.

The care offered at Bluebird Care is second-to-none and the company is proud to cultivate a supportive and responsive team with high personal standards and a passion for exceptional service.

Carers provide a full range of care services from shopping and companionship to full personal care including live-in care, 24-hours per day. Carers are skilled and trained to the highest standards and take pride in the care that they deliver.

Bluebird Care work alongside families and individuals to tailor services to help service users stay in control of their own care for as long as they are able too.

Care Provided by Bluebird Care Essex West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Clem Towlson (Registered Manager)

Funding & Fees Guide for Bluebird Care Essex West

  • Prices
  • Care At Home Prices
    At Bluebird Care Brentwood, Billericay and Ongar, we offer a highly professional service for our customers. Our services range from a 30-minute visit a day, to 24-hour care 7 days a week. We offer all customers a free assessment in the comfort of their own home to help determine the level of home care service required.


    Please find below the details of our prices


    Care At Home Prices
    Length of visit Mon-Fri Sat-Sun Public Holidays
    30 minutes £31.00 £33.75 £40.50
    45 minutes £34.00 £37.50 £43.00
    1 hour £37.50 £40.75 £47.00


  • Our price's will be quoted on a bespoke basis and are tailored to the individual needs of our customer's.


    Live-in Care and over night price's are available separately.


Bluebird Care Essex West Reviews (41)

Total of 41, showing 1-20
9.7

Bluebird Care Essex West has a Review Score of 9.7 (9.657) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Essex West has 41 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

The carers have been very good looking after my mum and she looks forward to seeing them. They are always reliable, compassionate and cheerful. The office staff are understanding and very helpful too.

Reply from Lucy McCormack, Director at Bluebird Care Essex West

Thank you for taking the time to review our care service, your feedback is greatly appreciated.


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Overall Experience  Overall Experience 4.0 out of 5

Would recommend Bluebird Care as a caring and helpful company. We initially started with them to support my dad's last days but they stayed on and have been a great help to my mum and she enjoys their company. We have had to increase the care my mum receives over the last few months and Bluebird have
been able to help us at short notice, which has made all the difference. We find the office staff very helpful with any queries and set our minds at rest. We are now moving to live-in care and are hoping this will work as well.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West

Thank you so much for taking the time to provide a review on the care we provide. I will ensure that the team see your kind words. Many thanks - Marketing Manager


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Overall Experience  Overall Experience 5.0 out of 5

The family are very happy with the care that has been provided to my aunt. The carers have never let us down and are as punctual as they can be.
They are well-trained and helpful in supplying useful information and are professional in their care and support.
My aunt always speaks highly of all the
carers and says they are always cheerful which helps to brighten her day.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West

Thank you for your kind words and for spending your team to provide a review, I will ensure that I share this with our team who I know will be very thankful to you. All the very best Lisa Green Marketing Manager


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Overall Experience  Overall Experience 4.0 out of 5

Whilst I carry out the majority of Dad's care, Bluebird carries out a morning care visit to get Dad up and hoisted into the chair.
They are very reliable and give me peace of mind to know that I can, and have called on them at short notice, to cover for me.
The carers are very pleasant and sociable.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West

Thank you for your review, we appreciate you taking the time to review our services and I will share your kind words with the team - Thank you.


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Overall Experience  Overall Experience 4.0 out of 5

I realise that we are all individuals and that we all have different needs. Therefore I can only offer my opinion on the way in which I have been cared for. I know that I like everything neat and tidy and this may appear pedantic. But this is part of my personality. I personally think Bluebird offers
a wide scope of care for their clients. They try to be accommodating to them as well as to their care staff. I personally appreciate the way in which they truly match the personalities of the clients and the carers together as I realise human personalities greatly differ. The clients and carers are of major importance to the staff who always follow through with any concerns that may arise. Caring in the community is such a specialist vocation and there is so much for the carers to learn about for example Dementia, Parkinsons', Alzheimer's, bodily functions etc. And this alongside kindness patience and sensitivity. Well done Bluebird.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West

Thank you so much for your kind words and for choosing Bluebird Care. We're glad to hear that you are happy with the service we provide and will ensure that we share this with our teams. Your comments help us enhance our services and so we really appreciate it. Many thanks.


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Overall Experience  Overall Experience 4.0 out of 5

Bluebirds were originally employed to oversee my father though at the time independent he had a couple of falls. This all worked very well.
My father is now bed-bound and I do feel Bluebird was not as proactive as I would have liked with the change of circumstances, bearing in mind it was all new to
us.
My father is comfortable and we have had the same carers for the last 3 years who have my father's interests at heart.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you for your feedback and for choosing Bluebird Care for your father's needs. We're glad to hear that he is comfortable and that our carers have been dedicated to his well-being over the past three years. We appreciate your input regarding the transition to his current care needs and will strive to continue our ongoing conversations to support these transitions. Your comments help us enhance our services.


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Overall Experience  Overall Experience 4.0 out of 5

Bluebirds are always cheerful and I look forward to their visit twice a day.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you for your kind words! We're thrilled to hear that you look forward to our visits and find our team cheerful. We appreciate your positive feedback and are dedicated to continuing to provide you with excellent care.


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Overall Experience  Overall Experience 5.0 out of 5

The day-to-day management and staff support is excellent. The carers are very sensitive to my needs and deliver all the services I require at home. The only issue was the charges were increased substantially during Covid and subsequently annually, and I feel the fees are expensive for people on a fixed
income.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you for your positive feedback about our day-to-day management and staff support. We are delighted to hear that our carers have been sensitive to your needs and provide excellent service. Regarding the fees, we keep increases in line with inflation. We understand your concerns about costs, especially for those on a fixed income, and appreciate your understanding during the challenging Covid period where our costs to provide care increased. Your feedback is important to us.


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Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking after my mum so beautifully, using your services always helps me relax and have an enjoyable week away knowing that I'm leaving my mum in good hands.
It was lovely meeting with a staff member before my holiday and my mum enjoyed answering her questions so that her care
plan could be designed especially for her.
My mum said that everyone that came in to look after her was lovely and couldn't do enough for her and made her beautifully cut sandwiches for her lunch and the only downside was the fact that the time went far too quickly and an hour at a time was not long enough! So next time I will have to look at extending her sessions with you! Thank you again!

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West

Thank you so much for your kind words and for taking the time to provide such a lovely review, I will pass this on to our team, Many Thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the help she receives from Bluebird Care. The carers are kind and considerate and treat her with dignity and respect. She enjoys chatting with them and finding out about their lives. I've found the company to be helpful and quick to respond on admin matters and overall,
we're both very pleased with the service she receives.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West

Thank you so much for taking the time to provide this review and thank you for your kind words. Many thanks.


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Overall Experience  Overall Experience 5.0 out of 5

For the last 16 months, the carers at Bluebird Care have looked after my Mother following a fall and a period in hospital. They see to all her needs in a cheerful and efficient way. Without them, she would not be able to stay in her own house which is her wish. They make sure she has all her meals and
takes her tablets on time but also they chat with her and make her feel involved.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West

Thank you for taking the time to provide a review, I will pass this on to the team who I know will be very grateful. Many Thanks, Lisa Green Marketing Manager


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care was recommended to me and I would not hesitate to recommend them to anyone else.
Kind, friendly and empathic carers who my friend is very happy with. They go over and above.
Highly recommend.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West

Thank you for taking the time to provide a review, I will pass your kind words on to the team who I know will really appreciate them. Thank you again, Lisa.


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Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with the care provided by Bluebird Care. Each day, Dad receives a visit from one of the carers who assist with his medication and spend time chatting with him - previously he would have days when he didn't see anyone. He now looks forward to his daily visit and enjoys
chatting about his childhood, his family and the many places he has travelled to on holidays over the years. I have noticed that his sense of humour is returning too! The staff are very friendly, caring and professional in their approach to his care.
Thank you Bluebird!

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West

Hi, thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well.


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Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care cares for both Mum and Dad. They were extremely helpful before Christmas when my dad became very unwell. My dad is now in a nursing home but Bluebird still care for Mum. They are cheerful and caring and I know Mum loves chatting to them and hearing all about their lives. The house has
always been left clean and tidy.

Reply from Lisa Green, Marketing Manager at Bluebird Care Essex West

Many thanks for your kind words and for taking the time to review our services, we will pass your kind words on to our team members.


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Overall Experience  Overall Experience 5.0 out of 5

Due to my stepdad needing additional care we had to change care providers. We were recommended to Bluebird Care and I am pleased to say that Bluebird have been extremely reliable, caring and are very professional. It was a big step to change care provider, both my mum and stepdad were a little apprehensive
of the change, but we are glad to say that my mum is more than happy with the care that Bluebird give to my stepdad and he himself feels very confident and happy in the care he is receiving.

Reply from Lucy McCormack, Director at Bluebird Care Essex West

Thank you for your review, I am pleased to hear our Brentwood (Essex West office) were able to support the change of needs in a professional way and that your step dad and mother are pleased with the services.


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Overall Experience  Overall Experience 5.0 out of 5

I needed care for my dad and after reading about Bluebird on the internet I rang and asked for more details. From that moment I have received friendly help, support and service. I have found this company to be professional, efficient and reliable. Invoices are easy to pay online and sent once a fortnight.
I receive a rota of care each week and the carer is on time and Dad really likes them visiting twice a day. The care is also regularly reviewed by the company.
The carers support Mum too as his main carer and she enjoys having someone to chat to. I would happily recommend Bluebird Care to others and have nothing negative to add.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Essex West

Dear Susan, thank you for your feedback and kind comments. We take pride in our care team and services that we deliver, it is so great to hear you feel the same. I know our team enjoy visiting and supporting your dad and chatting with your mum too.


Kind regards,
Essex West team.


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Overall Experience  Overall Experience 4.0 out of 5

We are so pleased with the services of Bluebird carers. Always well presented and cheerful. They always understand my husband's dementia and give good answers to him. It is always helpful to have regular visits of the same girls as the continuity helps my husband with his spells of confusion. We appreciate
the on-call contact if they are delayed at previous visits. Someone always arrives! These girls do a wonderful job in the work they do.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Essex West

Dear Jane, thank you for your time in giving us your valuable feedback. We really appreciate your time in doing this. We are so pleased that you are happy with our service. We take pride in all our care team's cheerfulness and professionalism, this is amazing to hear you feel the same.
Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

We have worked with Bluebird Care for ten years and have been very pleased with the service. Recently some new carers have been introduced. This has gone very smoothly, and what could have been a difficult and unsettling time, because any change is difficult for the person cared for, it has been managed
very efficiently and sensitively. No upset has been experienced. Routines have been maintained.
Also, requests for different times to deal with bank holidays and London Ride have been actioned with great efficiency and goodwill.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Essex West

Dear Anne, thank you for your time in giving us a great review. We really appreciate your feedback.
Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

I have found the carers are very kind and understanding towards my mum. They are very professional in personal care towards my mum. They also provide a service which helps me keep the house clean and tidy (washing, washing up, food service) as well as tablets are taken. Can not say anything negative
towards the whole company.

Reply from Demi Wheeler, Manager at Bluebird Care Essex West

What a lovely review. Thank you for taking the time to leave us a review. We appreciate this a lot. This also helps us with making sure we continue to deliver quality care for all our customers to meet their individual needs. Thank You.


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Overall Experience  Overall Experience 5.0 out of 5

My sister is disabled, and lives alone, over 100 miles from my location.
She is very happy with the care she receives from Bluebird, and all staff are caring and attentive to her needs. My sister is well looked after in her sometimes challenging situation. If there is a problem, I am confident that
Bluebird staff will sort things out promptly and efficiently, and always respond positively to any of my concerns.
I have confidence that any Medical emergencies are always dealt with immediately. Overall we receive excellent service from Bluebird.

Reply from Sharon Wuyts, External Communications and Marketing Manager at Bluebird Care Essex West

Dear John


Thank you for your review. We are proud of our Essex West care team and the professional way they treat all our customers like your sister with the best care and support they need.


Kind regards
Essex West Team


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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Bluebird Care Essex West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Bluebird Care Essex West is calculated as follows: ( (72 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 105 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Essex West is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Bluebird Care Essex West to this inspection report

Rated "Good" in all areas by the Care Quality Commission.


Key quotes from the inspection:
"The staff help me in whatever I am doing. I feel that I am in control. Whatever I ask they do it. They don't take over and don't say 'We are doing it like this. They even do extra little things for me."


"I am very happy. The staff always ask me what I want and give me choices."


"They are wonderful and so good and they work so hard. I am so pleased with them."


Awards / Recognitions (4)

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Meet the Team (8)

Clemency

Clemency Towlson

Job Title: Registered Manager

Joined: 2012

Clem has been part of The Essex West team from the outset. As our longest-standing employee, Clem is equipped with a wealth of knowledge, experience, and passion for her job role. Since beginning her career with Bluebird Care, Clem has held the role of both care assistant and senior care assistant. In these roles, Clem continually showed an amicable approach to all, happy to assist any customer or care assistant in need and carry out any duties required. As well as Clem's wealth of experience she is also extremely well educated; with a (BA) of Science in Health and Social Care, NVQ level 3 in Health and Social Care, SFE level 3 Palliative Care, EDI level 2 Managing and Safe Handling of Medication, as well as equality and diversity certifications. Clem is a true asset to our team and is always on hand to apply her knowledge to any situation when required.


Jo

Jo Curd

Job Title: Office Manager

Joined: 2021

A family-orientated Mum of three, Joanna Curd, joined Bluebird Care Essex West, just after the pandemic. I manage HR and recruitment with a fantastic team.


Being fairly new to the care industry, my only regret is that I hadn’t started sooner! I now have a rewarding job where every day is different and I get to make a difference in other people's lives.


Michelle

Michelle Westacott

Job Title: Senior Care Supervisor

Joined: 2013

Michelle joined Bluebird Care Essex West in January 2013.


After her grandmother received homecare support and seeing the difference this made to her Michelle was inspired to have a career change.


Michelle has completed her NVQ L2 in Health and Social Care and following this was promoted to senior care assistant which allowed her to take on more responsibility.


In January 2014 Michelle was further promoted to the care supervisor role, which was a great opportunity to see the other side of the care system.


She enjoys her new role as our Senior Care Supervisor immensely. Michelle now gets to go out to meet new customers, reassure them and explain how homecare works. She can then personalise a care plan which meets all their requirements.


Care assistants work very hard and it is my pleasure to be part of this team. I still enjoy the occasions when I have to go out and give care. Being a care assistant or part of a caring community is a rewarding and satisfying career."


Dawn

Dawn Holeyman

Job Title: Care Supervisor

Joined: 2022

My name is Dawn and I am one of the Supervisors at Bluebird Care Essex West.


I have worked for Bluebird Care since early 2022 starting as a Care Expert before becoming a Supervisor in 2023. I feel privileged to be part of such an amazing team. It feels very rewarding knowing that you make a difference in people’s lives. I truly love my job – the only regret I have is that I did not do this sooner!


Louise

Louise Ridge

Job Title: Rostering & Scheduling Supervisor

Joined: 2015

I joined Bluebird Care in 2015 and really enjoy my role, of supporting those we care for.


Maryann

Maryann Cleaver

Job Title: Live in Care Manager

Joined: 2020

It is important to us all that we dedicate our full-time roles to the management of Live in Care for our customers and our Live in Care assistants, to ensure this aspect of our business is managed effectively and to the highest of quality standards.


Live in Care is classed as a significant purchase, and whilst more cost-effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package's and support our Live in Care assistant please navigate to our Live in Care FAQ's under the useful information tab on our website.


Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customers ’ lives. Being able to remain safe at home is a dream of many of our customers and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.


Victoria

Victoria Cleaver

Job Title: Accounting and Financial Manager

Joined: 2014

I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding’ team. My role is more than a “traditional finance” role, which makes it a very rewarding role – I get the opportunity to meet customers and employees and it’s an amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee.


Kevin &

Kevin & McCormack

Job Title: Franchise Owners

Joined: 2005

Bluebird Care Redbridge is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.


Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.


Our vision is to be the very best local provider of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.


Frequently Asked Questions about Bluebird Care Essex West

What Type of Services does Bluebird Care Essex West offer?

Bluebird Care Essex West offers Home Care.

How many Carers does Bluebird Care Essex West employ?

Bluebird Care Essex West employs 35 carers.