Bluebirds are always cheerful and I look forward to their visit twice a day.
M C (Client)
Bluebirds are always cheerful and I look forward to their visit twice a day.
M C (Client)
Bluebird Care was recommended to me and I would not hesitate to recommend them to anyone else
Caroline A (Friend of Client)
Care At Home Prices
At Bluebird Care Brentwood, Billericay and Ongar, we offer a highly professional service for our customers. Our services range from a 30-minute visit a day, to 24-hour care 7 days a week. We offer all customers a free assessment in the comfort of their own home to help determine the level of home care service required.
Please find below the details of our prices
Care At Home Prices
Length of visit Mon-Fri Sat-Sun Public Holidays
30 minutes £31.00 £33.75 £40.50
45 minutes £34.00 £37.50 £43.00
1 hour £37.50 £40.75 £47.00
Our price's will be quoted on a bespoke basis and are tailored to the individual needs of our customer's.
Live-in Care and over night price's are available separately.
Bluebird Care Essex West has a Review Score of 9.7 (9.657) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Essex West has 41 reviews.
Review from Jennifer M (Daughter of Client) published on 6 March 2025
Submitted via Website •
Report
Reply from Lucy McCormack, Director at Bluebird Care Essex West
Thank you for taking the time to review our care service, your feedback is greatly appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A E (Daughter of Client) published on 12 February 2025
Submitted via Website •
Report
Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West
Thank you so much for taking the time to provide a review on the care we provide. I will ensure that the team see your kind words. Many thanks - Marketing Manager
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mark B (Nephew of Client) published on 26 July 2024
Submitted via Website •
Report
Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West
Thank you for your kind words and for spending your team to provide a review, I will ensure that I share this with our team who I know will be very thankful to you. All the very best Lisa Green Marketing Manager
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison M (Daughter of Client) published on 25 July 2024
Submitted via Website •
Report
Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West
Thank you for your review, we appreciate you taking the time to review our services and I will share your kind words with the team - Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J C (Client) published on 24 July 2024
Submitted via Postal Card •
Report
Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West
Thank you so much for your kind words and for choosing Bluebird Care. We're glad to hear that you are happy with the service we provide and will ensure that we share this with our teams. Your comments help us enhance our services and so we really appreciate it. Many thanks.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sue B (Daughter of Client) published on 19 July 2024
Submitted via Website •
Report
Reply from Lucy McCormack, Manager at Bluebird Care Essex West
Thank you for your feedback and for choosing Bluebird Care for your father's needs. We're glad to hear that he is comfortable and that our carers have been dedicated to his well-being over the past three years. We appreciate your input regarding the transition to his current care needs and will strive to continue our ongoing conversations to support these transitions. Your comments help us enhance our services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M C (Client) published on 18 July 2024
Submitted via Postal Card •
Report
Reply from Lucy McCormack, Manager at Bluebird Care Essex West
Thank you for your kind words! We're thrilled to hear that you look forward to our visits and find our team cheerful. We appreciate your positive feedback and are dedicated to continuing to provide you with excellent care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J H (Client) published on 18 July 2024
Submitted via Postal Card •
Report
Reply from Lucy McCormack, Manager at Bluebird Care Essex West
Thank you for your positive feedback about our day-to-day management and staff support. We are delighted to hear that our carers have been sensitive to your needs and provide excellent service. Regarding the fees, we keep increases in line with inflation. We understand your concerns about costs, especially for those on a fixed income, and appreciate your understanding during the challenging Covid period where our costs to provide care increased. Your feedback is important to us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Deborah L (Daughter of Client) published on 16 July 2024
Submitted via Website •
Report
Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West
Thank you so much for your kind words and for taking the time to provide such a lovely review, I will pass this on to our team, Many Thanks again.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Judith B (Daughter of Client) published on 10 July 2024
Submitted via Website •
Report
Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West
Thank you so much for taking the time to provide this review and thank you for your kind words. Many thanks.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S H (Daughter of Client) published on 8 July 2024
Submitted via Website •
Report
Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West
Thank you for taking the time to provide a review, I will pass this on to the team who I know will be very grateful. Many Thanks, Lisa Green Marketing Manager
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Caroline A (Friend of Client) published on 8 July 2024
Submitted via Website •
Report
Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West
Thank you for taking the time to provide a review, I will pass your kind words on to the team who I know will really appreciate them. Thank you again, Lisa.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S L (Daughter of Client) published on 3 July 2024
Submitted via Website •
Report
Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West
Hi, thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L R (Daughter of Client) published on 9 February 2024
Submitted via Website •
Report
Reply from Lisa Green, Marketing Manager at Bluebird Care Essex West
Many thanks for your kind words and for taking the time to review our services, we will pass your kind words on to our team members.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from V M (Daughter of Client) published on 26 September 2023
Submitted via Website •
Report
Reply from Lucy McCormack, Director at Bluebird Care Essex West
Thank you for your review, I am pleased to hear our Brentwood (Essex West office) were able to support the change of needs in a professional way and that your step dad and mother are pleased with the services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Susan R (Daughter of Client) published on 11 July 2023
Submitted via Website •
Report
Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Essex West
Dear Susan, thank you for your feedback and kind comments. We take pride in our care team and services that we deliver, it is so great to hear you feel the same. I know our team enjoy visiting and supporting your dad and chatting with your mum too.
Kind regards,
Essex West team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jane N (Wife of Client) published on 6 July 2023
Submitted via Postal Card •
Report
Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Essex West
Dear Jane, thank you for your time in giving us your valuable feedback. We really appreciate your time in doing this. We are so pleased that you are happy with our service. We take pride in all our care team's cheerfulness and professionalism, this is amazing to hear you feel the same.
Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Anne R (Friend of Client) published on 30 June 2023
Submitted via Postal Card •
Report
Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Essex West
Dear Anne, thank you for your time in giving us a great review. We really appreciate your feedback.
Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from T W (Daughter of Client) published on 8 March 2023
Submitted via Website •
Report
Reply from Demi Wheeler, Manager at Bluebird Care Essex West
What a lovely review. Thank you for taking the time to leave us a review. We appreciate this a lot. This also helps us with making sure we continue to deliver quality care for all our customers to meet their individual needs. Thank You.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John H (Brother of Client) published on 7 December 2022
Submitted via Website •
Report
Reply from Sharon Wuyts, External Communications and Marketing Manager at Bluebird Care Essex West
Dear John
Thank you for your review. We are proud of our Essex West care team and the professional way they treat all our customers like your sister with the best care and support they need.
Kind regards
Essex West Team
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.7 (9.657) out of 10 for Bluebird Care Essex West is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.657 for Bluebird Care Essex West is calculated as follows: ( (72 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 105 Ratings = 4.657
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Essex West is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Mar 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Response by Bluebird Care Essex West to this inspection report
Rated "Good" in all areas by the Care Quality Commission.
Key quotes from the inspection:
"The staff help me in
whatever I am doing. I feel that I am in control. Whatever I ask they
do it. They don't take over and don't say 'We are doing it like this.
They even do extra little things for me."
"I am very happy. The staff always ask me what I want and give me choices."
"They are wonderful and so good and they work so hard. I am so pleased with them."
Loading
Loading events
Job Title: Registered Manager
Joined: 2012
Clem has been part of The Essex West team from the outset. As our longest-standing employee, Clem is equipped with a wealth of knowledge, experience, and passion for her job role. Since beginning her career with Bluebird Care, Clem has held the role of both care assistant and senior care assistant. In these roles, Clem continually showed an amicable approach to all, happy to assist any customer or care assistant in need and carry out any duties required. As well as Clem's wealth of experience she is also extremely well educated; with a (BA) of Science in Health and Social Care, NVQ level 3 in Health and Social Care, SFE level 3 Palliative Care, EDI level 2 Managing and Safe Handling of Medication, as well as equality and diversity certifications. Clem is a true asset to our team and is always on hand to apply her knowledge to any situation when required.
Job Title: Office Manager
Joined: 2021
A family-orientated Mum of three, Joanna Curd, joined Bluebird Care Essex West, just after the pandemic. I manage HR and recruitment with a fantastic team.
Being fairly new to the care industry, my only regret is that I hadn’t started sooner! I now have a rewarding job where every day is different and I get to make a difference in other people's lives.
Job Title: Senior Care Supervisor
Joined: 2013
Michelle joined Bluebird Care Essex West in January 2013.
After her grandmother received homecare support and seeing the difference this made to her Michelle was inspired to have a career change.
Michelle has completed her NVQ L2 in Health and Social Care and following this was promoted to senior care assistant which allowed her to take on more responsibility.
In January 2014 Michelle was further promoted to the care supervisor role, which was a great opportunity to see the other side of the care system.
She enjoys her new role as our Senior Care Supervisor immensely. Michelle now gets to go out to meet new customers, reassure them and explain how homecare works. She can then personalise a care plan which meets all their requirements.
Care assistants work very hard and it is my pleasure to be part of this team. I still enjoy the occasions when I have to go out and give care. Being a care assistant or part of a caring community is a rewarding and satisfying career."
Job Title: Care Supervisor
Joined: 2022
My name is Dawn and I am one of the Supervisors at Bluebird Care Essex West.
I have worked for Bluebird Care since early 2022 starting as a Care Expert before becoming a Supervisor in 2023. I feel privileged to be part of such an amazing team. It feels very rewarding knowing that you make a difference in people’s lives. I truly love my job – the only regret I have is that I did not do this sooner!
Job Title: Rostering & Scheduling Supervisor
Joined: 2015
I joined Bluebird Care in 2015 and really enjoy my role, of supporting those we care for.
Job Title: Live in Care Manager
Joined: 2020
It is important to us all that we dedicate our full-time roles to the management of Live in Care for our customers and our Live in Care assistants, to ensure this aspect of our business is managed effectively and to the highest of quality standards.
Live in Care is classed as a significant purchase, and whilst more cost-effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package's and support our Live in Care assistant please navigate to our Live in Care FAQ's under the useful information tab on our website.
Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customers ’ lives. Being able to remain safe at home is a dream of many of our customers and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.
Job Title: Accounting and Financial Manager
Joined: 2014
I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding’ team. My role is more than a “traditional finance” role, which makes it a very rewarding role – I get the opportunity to meet customers and employees and it’s an amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee.
Job Title: Franchise Owners
Joined: 2005
Bluebird Care Redbridge is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.
Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.
Our vision is to be the very best local provider of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Essex West to verify any information. View our terms and conditions. Bluebird Care Essex West has a Platinum Service – more info.