Bluebird Care Essex West

Unit 1, 284 Warley Hill, Brentwood CM13 3AB
Submit a Review
9.7 41 Reviews
  • Bluebird Care Essex West, Brentwood
Bluebird Care (Essex West) covering Brentwood, Billericay, Ongar, and the surrounding areas. They are care at home and live-in care specialists who have been operating in the local area with a favourable reputation.

Bluebird Care Brentwood has a team of fully-trained, valued care assistants who are all DBS checked. The care team at Bluebird Care Brentwood is unified by a caring and compassionate culture and the mission to deliver the very best care service to customers in the local community.

Bluebird Care Brentwood's strong reputation for service provision and careers can be evidenced through reviews and the independent CQC inspection produced in April 2019.

Bluebird Care Brentwood is a leading homecare and live-in-care agency who have revolutionised the way that high-quality, bespoke care is delivered, not only to older people but also to those with specialist care needs, children and their families.

The team is committed to providing the highest quality homecare throughout Brentwood Districts so that customers can remain safe and comfortable in their own homes.

The care offered at Bluebird Care is second-to-none and the company is proud to cultivate a supportive and responsive team with high personal standards and a passion for exceptional service.

Carers provide a full range of care services from shopping and companionship to full personal care including live-in care, 24-hours per day. Carers are skilled and trained to the highest standards and take pride in the care that they deliver.

Bluebird Care work alongside families and individuals to tailor services to help service users stay in control of their own care for as long as they are able too.

Care Provided by Bluebird Care Essex West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Clem Towlson (Registered Manager)

Funding & Fees Guide for Bluebird Care Essex West

  • Prices
  • Care At Home Prices
    At Bluebird Care Brentwood, Billericay and Ongar, we offer a highly professional service for our customers. Our services range from a 30-minute visit a day, to 24-hour care 7 days a week. We offer all customers a free assessment in the comfort of their own home to help determine the level of home care service required.


    Please find below the details of our prices


    Care At Home Prices
    Length of visit Mon-Fri Sat-Sun Public Holidays
    30 minutes £31.00 £33.75 £40.50
    45 minutes £34.00 £37.50 £43.00
    1 hour £37.50 £40.75 £47.00


  • Our price's will be quoted on a bespoke basis and are tailored to the individual needs of our customer's.


    Live-in Care and over night price's are available separately.


Bluebird Care Essex West Reviews (41)

Total of 41, showing 21-40
9.7

Bluebird Care Essex West has a Review Score of 9.7 (9.657) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Essex West has 41 reviews.

Overall Experience

  • 29
  • 12
  • 0
  • 0
  • 0

Date Published

41
2
13
18
23
Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the Brentwood Bluebird Care team highly enough! They have been a fantastic team of girls who have supported us and cared for my very ill father (who sadly died in October) and continue to care for my elderly mother. I consider that we were very lucky to find this company when we really
needed help. Without exception, they are all lovely people and the continuity of seeing the same faces has been especially reassuring for my mother.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Hi Bridget, thank you for taking the time to provide a review of our services. Your kind words mean so much to the team and I will ensure they are passed on.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service I receive.

Reply from Sharon Wuyts, Communications & Marketing Manager at Bluebird Care Essex West

Thank you for taking the time to give us your review. Bluebird Care Essex West takes pride in knowing you are very satisfied with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Due to unforeseen circumstances, we urgently needed a new care provider for my Mother. The previous provider had set a high benchmark and we were concerned about a change, but I can only say that Bluebird have exceeded expectation and the relief and support we feel like a family, is immense.
The manager
has shown extreme sensitivity and understanding in accommodating Mum's needs recognising that this change has created anxiety and a sense of loss for my Mum. Mum had a good relationship with her old carers and saw them as friends, so Bluebird has chosen a small team of regular carers to help Mum in this change. She is building new relationships and speaks highly of each one and the carers treat Mum with kindness and compassion. In every respect, high professional service is given and there is excellent communication. Nothing is too much trouble and Bluebird has excelled in helping Mum to adjust to change. We are immensely grateful that we have chosen Bluebird.

Reply from Sharon Wuyts, Communication and Marketing Manager at Bluebird Care Essex West

Thank you so much for your time in giving us a lovely review. We really appreciate your positive feedback. Our care team are a real credit to us, we think very fondly of your mother.
Thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

All carers are kind and considerate towards my mother. My mother very much finds the continuity of carers very helpful given her needs and also given that she can become easily worried. From my perspective have found Bluebird Care to be very professional in dealing with any issues/queries.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Essex West

We are extremely proud to know our team have and continue to deliver such a great service to your mother. Thank you so much for the time you have given to give us this great feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Bluebird continues to offer an extremely reliable service, of a high standard.
Carers are respectful, conscientious and carry out their tasks with sensitivity, warmth and professionalism.
They show a great deal of kindness to my mother and seem to understand her well.
It is easy to keep in touch
with the staff, and they always try to meet any requests if something new crops up at short notice.
Our family are very grateful to all the staff for their continuing care.

Reply from Sharon Wuyts, Communications & Marketing Manager at Bluebird Care Essex West

Dear Diane,
Thank you so much for the time you have given to give us this great feedback. We really do appreciate it. We are extremely proud to know our team have and continues to deliver such a great service to your mother. Our care staff really do care and it is great to know this really shines in their visits and get your fantastic feedback. Thank you.
Kind regards


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I have total confidence in Bluebird to provide much-needed support to my mum and step-father. Their service has been a great comfort to me, as with all the Covid restrictions and living two hours drive away, I have relied on the carers totally and they have never failed in their duty of care - not just
to my parents but also me, they keep me informed of any issues and help me communicate with them using FaceTime, which I very much appreciate as with my mum’s dementia telephone calls can be a struggle but when she sees me on screen she connects and responds more. The Bluebird team really do care about their clients, the office staff are very quick to respond to any questions or problems I have and offer good advice which is very reassuring as I am new to this situation (my parents mental and physical health has declined very rapidly in the last 12 months) and I often feel overwhelmed. The carers who visit and treat my parents with respect and show great kindness and thoughtfulness.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you Michelle for your detailed review, we are glad to hear how going the extra mile with Facetime and communication has had a benefit both for your mother and step-father as well as yourself.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very pleased indeed with Bluebird Care.
Very adaptable/always contactable /very committed.
My mother has been under their care for 4 years now and it has made a huge difference to her wellbeing.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you David for your review, we are glad you are happy with the service that has been provided to your mother over the years.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

My mother has received an increasing amount of care over the last two years, beginning with a couple of visits a day and now having increased to four. I have met several of the staff in that time and have frequently been impressed by their caring nature and general desire to help my mother. She has
often told me about their visits and how her favourites engage with her and take an interest in her past life. The management has been proactive in helping to increase support to my mother as she left hospital this week and I know that she is thankful to be able to remain in her home with the Bluebird Care support.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you, James, for your comments about our service and the level of care Bluebird Care provide to your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

A fantastic team of carers provide care and support to my mum so that she is able to continue to live in her own home. The carers are always kind, respectful and professional at all times. They have kept her safe during the Covid outbreak. Thank you Bluebird Care for everything you do.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you Pete for your review, we are glad you are pleased with the standard of care provided to your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring.
Would willingly recommend Bluebird Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Very professional at all times. Front line and office staff all kind, caring, and considerate towards the client and their families. Great communication which is always prompt and appropriate. We really don't have a bad word to say about anything! Not an excellent score for overall standard because
carer arrives smelling strongly of smoke, but this is being addressed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I can't thank you enough for the care you have given Mum over the past two years. All the staff are so caring and professional. Every time I needed to speak or email various members of staff, I was dealt with affectionately, and everyone has been so helpful.
Many thanks to you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I look forward to my carer coming. She is helpful and cheerful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very caring and very professional staff. Nothing is too much for them. The staff and management, in my opinion, are the best by far. The carers treat my Dad with great respect.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you for your kind words and favourable review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers are a lovely bunch; they're all very nice and reliable. They always do what I ask them.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you for your favourable review, we are glad that you are happy with the care that you receive.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I have Monday to Friday 7am call - 3/4 hr at £23.50. The girls are prompt, efficient and friendly.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you for your review and kind words about the care that you receive.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We are so glad we discovered 'Bluebird'. The carers have proven to be friendly, caring and professional in the support of our mother. Head office are always accommodating for all our detailed requirements. A bonus is the app, which is so useful as it enables us to monitor each visit. We recommend Bluebird
100%.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you for your review and your reference to the technology our service supports you with.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

The care shown to my father has been great and his carers always arrive on time. My father looks forward to their arrival and they bring a smile to his face. Thank you, Bluebird Care.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you for your kind words and recommendations.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Bluebird was able to provide me with a 2hr slot of care following a total knee replacement that was done at very short notice. I gave them a wide range of times i.e. 10 am-1.30 pm to help make it possible. At all times the carers gave very good care, efficient and encouraging and are continuing to do
so for a short period. They enabled me to put all my energy to get 100% knee function and are assisting me with a stress problem following the op. Well done to all.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you for your kind words and compliments - from all at Bluebird Care Essex West.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Excellent service as well as timings. Care, understanding and consideration. Double check before carer leaves. I couldn't have wished for better carers nothing is too much trouble. Light hearted smiles. Thank god to have received so much goodness and kindness.

Reply from Jo Prebble, Office Manager at Bluebird Care Essex West

Thank you for the kind comments. It was also a pleasure to provide care for you. May I take this opportunity to wish you well for the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Bluebird Care Essex West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Bluebird Care Essex West is calculated as follows: ( (72 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 105 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Essex West is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Bluebird Care Essex West to this inspection report

Rated "Good" in all areas by the Care Quality Commission.


Key quotes from the inspection:
"The staff help me in whatever I am doing. I feel that I am in control. Whatever I ask they do it. They don't take over and don't say 'We are doing it like this. They even do extra little things for me."


"I am very happy. The staff always ask me what I want and give me choices."


"They are wonderful and so good and they work so hard. I am so pleased with them."


Awards / Recognitions (4)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (8)

Clemency

Clemency Towlson

Job Title: Registered Manager

Joined: 2012

Clem has been part of The Essex West team from the outset. As our longest-standing employee, Clem is equipped with a wealth of knowledge, experience, and passion for her job role. Since beginning her career with Bluebird Care, Clem has held the role of both care assistant and senior care assistant. In these roles, Clem continually showed an amicable approach to all, happy to assist any customer or care assistant in need and carry out any duties required. As well as Clem's wealth of experience she is also extremely well educated; with a (BA) of Science in Health and Social Care, NVQ level 3 in Health and Social Care, SFE level 3 Palliative Care, EDI level 2 Managing and Safe Handling of Medication, as well as equality and diversity certifications. Clem is a true asset to our team and is always on hand to apply her knowledge to any situation when required.


Jo

Jo Curd

Job Title: Office Manager

Joined: 2021

A family-orientated Mum of three, Joanna Curd, joined Bluebird Care Essex West, just after the pandemic. I manage HR and recruitment with a fantastic team.


Being fairly new to the care industry, my only regret is that I hadn’t started sooner! I now have a rewarding job where every day is different and I get to make a difference in other people's lives.


Michelle

Michelle Westacott

Job Title: Senior Care Supervisor

Joined: 2013

Michelle joined Bluebird Care Essex West in January 2013.


After her grandmother received homecare support and seeing the difference this made to her Michelle was inspired to have a career change.


Michelle has completed her NVQ L2 in Health and Social Care and following this was promoted to senior care assistant which allowed her to take on more responsibility.


In January 2014 Michelle was further promoted to the care supervisor role, which was a great opportunity to see the other side of the care system.


She enjoys her new role as our Senior Care Supervisor immensely. Michelle now gets to go out to meet new customers, reassure them and explain how homecare works. She can then personalise a care plan which meets all their requirements.


Care assistants work very hard and it is my pleasure to be part of this team. I still enjoy the occasions when I have to go out and give care. Being a care assistant or part of a caring community is a rewarding and satisfying career."


Dawn

Dawn Holeyman

Job Title: Care Supervisor

Joined: 2022

My name is Dawn and I am one of the Supervisors at Bluebird Care Essex West.


I have worked for Bluebird Care since early 2022 starting as a Care Expert before becoming a Supervisor in 2023. I feel privileged to be part of such an amazing team. It feels very rewarding knowing that you make a difference in people’s lives. I truly love my job – the only regret I have is that I did not do this sooner!


Louise

Louise Ridge

Job Title: Rostering & Scheduling Supervisor

Joined: 2015

I joined Bluebird Care in 2015 and really enjoy my role, of supporting those we care for.


Maryann

Maryann Cleaver

Job Title: Live in Care Manager

Joined: 2020

It is important to us all that we dedicate our full-time roles to the management of Live in Care for our customers and our Live in Care assistants, to ensure this aspect of our business is managed effectively and to the highest of quality standards.


Live in Care is classed as a significant purchase, and whilst more cost-effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package's and support our Live in Care assistant please navigate to our Live in Care FAQ's under the useful information tab on our website.


Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customers ’ lives. Being able to remain safe at home is a dream of many of our customers and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.


Victoria

Victoria Cleaver

Job Title: Accounting and Financial Manager

Joined: 2014

I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding’ team. My role is more than a “traditional finance” role, which makes it a very rewarding role – I get the opportunity to meet customers and employees and it’s an amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee.


Kevin &

Kevin & McCormack

Job Title: Franchise Owners

Joined: 2005

Bluebird Care Redbridge is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.


Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.


Our vision is to be the very best local provider of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.