Bluebird Care Essex West

Unit 1, 284 Warley Hill, Brentwood CM13 3AB
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9.7 41 Reviews
  • Bluebird Care Essex West, Brentwood
Bluebird Care (Essex West) covering Brentwood, Billericay, Ongar, and the surrounding areas. They are care at home and live-in care specialists who have been operating in the local area with a favourable reputation.

Bluebird Care Brentwood has a team of fully-trained, valued care assistants who are all DBS checked. The care team at Bluebird Care Brentwood is unified by a caring and compassionate culture and the mission to deliver the very best care service to customers in the local community.

Bluebird Care Brentwood's strong reputation for service provision and careers can be evidenced through reviews and the independent CQC inspection produced in April 2019.

Bluebird Care Brentwood is a leading homecare and live-in-care agency who have revolutionised the way that high-quality, bespoke care is delivered, not only to older people but also to those with specialist care needs, children and their families.

The team is committed to providing the highest quality homecare throughout Brentwood Districts so that customers can remain safe and comfortable in their own homes.

The care offered at Bluebird Care is second-to-none and the company is proud to cultivate a supportive and responsive team with high personal standards and a passion for exceptional service.

Carers provide a full range of care services from shopping and companionship to full personal care including live-in care, 24-hours per day. Carers are skilled and trained to the highest standards and take pride in the care that they deliver.

Bluebird Care work alongside families and individuals to tailor services to help service users stay in control of their own care for as long as they are able too.

Care Provided by Bluebird Care Essex West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Clem Towlson (Registered Manager)

Funding & Fees Guide for Bluebird Care Essex West

  • Prices
  • Care At Home Prices
    At Bluebird Care Brentwood, Billericay and Ongar, we offer a highly professional service for our customers. Our services range from a 30-minute visit a day, to 24-hour care 7 days a week. We offer all customers a free assessment in the comfort of their own home to help determine the level of home care service required.


    Please find below the details of our prices


    Care At Home Prices
    Length of visit Mon-Fri Sat-Sun Public Holidays
    30 minutes £31.00 £33.75 £40.50
    45 minutes £34.00 £37.50 £43.00
    1 hour £37.50 £40.75 £47.00


  • Our price's will be quoted on a bespoke basis and are tailored to the individual needs of our customer's.


    Live-in Care and over night price's are available separately.


Bluebird Care Essex West Reviews (41)

Total of 41, showing 41-41
9.7

Bluebird Care Essex West has a Review Score of 9.7 (9.657) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Essex West has 41 reviews.

Overall Experience

  • 29
  • 12
  • 0
  • 0
  • 0

Date Published

41
2
13
18
23
Overall Experience  Overall Experience 5.0 out of 5

Have used Bluebird for 2 years and 4 months. All the carers were at least good, most very good. Had the same carer all the time when it was possible which was very good. If the carer was delayed for any reason the office usually phoned. The office staff were very helpful and co-operative.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Bluebird Care Essex West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Bluebird Care Essex West is calculated as follows: ( (72 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 105 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Essex West is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Bluebird Care Essex West to this inspection report

Rated "Good" in all areas by the Care Quality Commission.


Key quotes from the inspection:
"The staff help me in whatever I am doing. I feel that I am in control. Whatever I ask they do it. They don't take over and don't say 'We are doing it like this. They even do extra little things for me."


"I am very happy. The staff always ask me what I want and give me choices."


"They are wonderful and so good and they work so hard. I am so pleased with them."


Awards / Recognitions (4)

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Meet the Team (8)

Clemency

Clemency Towlson

Job Title: Registered Manager

Joined: 2012

Clem has been part of The Essex West team from the outset. As our longest-standing employee, Clem is equipped with a wealth of knowledge, experience, and passion for her job role. Since beginning her career with Bluebird Care, Clem has held the role of both care assistant and senior care assistant. In these roles, Clem continually showed an amicable approach to all, happy to assist any customer or care assistant in need and carry out any duties required. As well as Clem's wealth of experience she is also extremely well educated; with a (BA) of Science in Health and Social Care, NVQ level 3 in Health and Social Care, SFE level 3 Palliative Care, EDI level 2 Managing and Safe Handling of Medication, as well as equality and diversity certifications. Clem is a true asset to our team and is always on hand to apply her knowledge to any situation when required.


Jo

Jo Curd

Job Title: Office Manager

Joined: 2021

A family-orientated Mum of three, Joanna Curd, joined Bluebird Care Essex West, just after the pandemic. I manage HR and recruitment with a fantastic team.


Being fairly new to the care industry, my only regret is that I hadn’t started sooner! I now have a rewarding job where every day is different and I get to make a difference in other people's lives.


Michelle

Michelle Westacott

Job Title: Senior Care Supervisor

Joined: 2013

Michelle joined Bluebird Care Essex West in January 2013.


After her grandmother received homecare support and seeing the difference this made to her Michelle was inspired to have a career change.


Michelle has completed her NVQ L2 in Health and Social Care and following this was promoted to senior care assistant which allowed her to take on more responsibility.


In January 2014 Michelle was further promoted to the care supervisor role, which was a great opportunity to see the other side of the care system.


She enjoys her new role as our Senior Care Supervisor immensely. Michelle now gets to go out to meet new customers, reassure them and explain how homecare works. She can then personalise a care plan which meets all their requirements.


Care assistants work very hard and it is my pleasure to be part of this team. I still enjoy the occasions when I have to go out and give care. Being a care assistant or part of a caring community is a rewarding and satisfying career."


Dawn

Dawn Holeyman

Job Title: Care Supervisor

Joined: 2022

My name is Dawn and I am one of the Supervisors at Bluebird Care Essex West.


I have worked for Bluebird Care since early 2022 starting as a Care Expert before becoming a Supervisor in 2023. I feel privileged to be part of such an amazing team. It feels very rewarding knowing that you make a difference in people’s lives. I truly love my job – the only regret I have is that I did not do this sooner!


Louise

Louise Ridge

Job Title: Rostering & Scheduling Supervisor

Joined: 2015

I joined Bluebird Care in 2015 and really enjoy my role, of supporting those we care for.


Maryann

Maryann Cleaver

Job Title: Live in Care Manager

Joined: 2020

It is important to us all that we dedicate our full-time roles to the management of Live in Care for our customers and our Live in Care assistants, to ensure this aspect of our business is managed effectively and to the highest of quality standards.


Live in Care is classed as a significant purchase, and whilst more cost-effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package's and support our Live in Care assistant please navigate to our Live in Care FAQ's under the useful information tab on our website.


Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customers ’ lives. Being able to remain safe at home is a dream of many of our customers and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.


Victoria

Victoria Cleaver

Job Title: Accounting and Financial Manager

Joined: 2014

I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding’ team. My role is more than a “traditional finance” role, which makes it a very rewarding role – I get the opportunity to meet customers and employees and it’s an amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee.


Kevin &

Kevin & McCormack

Job Title: Franchise Owners

Joined: 2005

Bluebird Care Redbridge is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.


Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.


Our vision is to be the very best local provider of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.