Bluebird Care Greenwich

10 The Mound, William Barefood Drive, London SE9 3AZ
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9.7 32 Reviews
  • Bluebird Care Greenwich, London
Bluebird Care Greenwich is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Greenwich offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Greenwich

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Siham Akka (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Greenwich

  • Prices

  • Our rates start from-


    1 hour- £33.77
    45 minutes- £28.93
    Our 30 min rate starts from- £25.25
    Sleep in services (10pm-7am)- £220.23
    Live In Care
    Low Dependency- £234.91 per day
    Medium Dependency- £257.86
    High Dependency- £295.05


    Short Term Rates-
    Our Short Term rates are for those expected to terminate their care package within 6 weeks from the outset or those that require fewer than 3 visits or hours per week

  • Prices will vary depending on the complexity of the care and the frequency of the visits. Please note weekends are slightly more and Bank Holidays are double.

Bluebird Care Greenwich Reviews (32)

Total of 32, showing 21-32
9.7

Bluebird Care Greenwich has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Bluebird Care Greenwich has 32 reviews.

Overall Experience

  • 30
  • 2
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Date Published

32
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Review from Steven S (Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Bluebird Greenwich for several years now to support me at home. They visit me several times a day and help me with all aspects of my personal care, as well as keeping a clean and tidy home. I have found both the office staff, managers and support workers who visit me at home, to be
very professional, helpful, and caring. They are very reliable and have never missed a slot, even during the worst of the Covid period. On the rare occasion where someone has been delayed, I have always been kept updated. As my disability has worsened, the support I need has increased, and the team have had no difficulties in helping me. I would have no hesitation in recommending Bluebird Greenwich to anyone who needs support in their own home.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Steven, thank you for the positive feedback. The carers love coming to have a chat with you and help you out. The office staff enjoy regular chats with you on the phone and it is so nice to hear that Bluebird Care has adapted to your needs so well. Thank you for all of your support over the years and here’s to many more!


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Review from Margaret D (Power of Attorney of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Bluebird for home care of a person with physical disabilities, as well as dementia. I can totally rely on them to look after my friend, who always enjoys their visits. The backroom staff are most helpful, keeping me updated.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you so much for your lovely words Margaret, it is a pleasure each day to look after your friend. The team have built such a good relationship with her and love being able to help in any way!


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Review from Christine M (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Bluebird Homecare to care for my dad who is 92, I have been impressed by the the care he has received, they will try and send the same carer which helps in the beginning to help them settle in as like a lot of elderly people they don’t want the help and think they can still do it themselves.
The agency has kept me informed of progress and let me know if my dad needs anything. The carers are great with my dad and he has a good relationship with them and it’s put my mind at rest that he is being looked after.

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Review from Maria C (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Bluebird carers, they cared for my mum for many years until her recent passing. They were lovely to my mum, caring for her needs including being pet friendly, all the carers made the effort, even went above and beyond. Couldn’t have coped without them. Thank you.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Hi Maria, thank you for your kind words it was a pleasure to have been able to look after a lovely person such as your mother everyone involved in her care only had nice things to say about her and the way both of you treated the staff as members of the family.


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Review from Debbie C (Client) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been with Bluebird care company for just under a year. For me, they are the best. I've had experience with other care companies for many reasons my experience with them wasn't very good. I have 4 calls a day morning, lunch, tea, bedtime, which includes personal care, on all calls preparing food,
etc. All the carers are wonderful people. They are all very friendly, kind, professional, caring, considerate, reliable, respectful, empathy, patient, observant, helpful. The carers are very good at their job. They are supportive of me being as independent as possible, show me dignity when doing personal care which is very important to me. They always do their best to make it feel as comfortable as possible. I like and appreciate all my carers. The manager and all the office staff are great and wonderful people. They all will go above and beyond to make sure the care that I receive is excellent. They are all very friendly, polite, helpful, reliable respectful and professional.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you so much for your positive feedback Debbie, you make it so easy to care and look after you! It's been such a great year, we look forward to the years to come.


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Review from Cliff B (Son of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a horrible Alzheimer's journey lasting more than 5 years, the last 3 and a half of which, she spent completely bedridden. We'd talked about things over the years and it was Mum's strong wish that she die in her own bed. The short answer to this review is simply that she got her wish on Christmas
Day 2020, solely because of the support of Bluebird Care. My sisters and I chipped in, my elder sister to the point of team leader but the twice-daily seven days a week visits of the Bluebird carers made this all possible. We got a rotation of carers so got to meet many of them, some travelled by car, others by bus but they were 100% reliable and totally dedicated to their work, always showing a warm and friendly demeanour. Thank you, Bluebird. Thank you to the manager. Thank you all the great carers.

Reply from Anoop Sekhon, Director at Bluebird Care Greenwich

Thank you for your kind words, Cliff. It was an honour to look after your mother and a privilege to work with your amazing family. Our carers loved every minute with your mum, please accept our deepest condolences from all of us at Bluebird Care Greenwich.


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Review from Helen P (Daughter of Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Bluebird care for my mum four years ago and she sadly passed away. Since then my dad had daily carers who built up strong relationships with him. Bluebird always tried to maintain as much consistency as they could for my dad. They were also able to step up his care as he deteriorated.
Finally, my dad came home to die and needed 24-hour care which the team at Bluebird managed seamlessly such that we were totally sure he was in good hands. Every carer always treated my dad with the utmost dignity and many of the carers went well above and beyond my expectations of them. My dad was able to die peacefully in his own home which was an absolute gift especially given the current context of COVID-19. I can't thank you enough.

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Review from Lucy B (Granddaughter of Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Bluebird Care have taken over my grandmother's care, her general health and well-being have greatly improved physically and mentally. This has also impacted on us, the rest of the family, in a massively positive way.
They go above and beyond what I knew Carers were allowed to do, always friendly
and helpful and the communication is outstanding. They really know my grandmother as an individual.
We had another company caring for her originally and the difference is astounding.
Would 100% recommend Bluebird and am so grateful to them and the peace of mind they give us.

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Review from Elsa (Sister of Client) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since day one, Bluebird have demonstrated their dedication and care for the client in every way which is so reassuring for the client and the family. There exists a really friendly atmosphere in their office, which is very efficiently well run and supervised. The carers, who are also keenly supervised,
are lovely people who have a genuine wish to please.

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Review from Diane F (Daughter of Client) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who do my mum's personal care are great, they understand how important it is caring for Mum, they give her the time and are always talking to her making a connection making her feel comfortable.

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Review from Valerie B (Daughter of Client) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about Bluebird carers, I have nothing but very very high praise for them. Every carer I have met who has attended my Mum have shown patience, treat my Mum as they would their own Mum, with dignity and make her as comfortable as they possibly can.
As I do not live locally, Bluebird are
extremely prompt in advising myself of any change in my Mum's situation. The office are very efficient, professional and friendly.
I could not have better care for my Mum, in my opinion, they are the best carers we have had for my Mum. Can not thank Bluebird Care Greenwich enough.

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Review from Mark M (Brother of Client) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the current lockdown due to the COVID-19 pandemic, when her three siblings have been unable to visit at all, my sister has been extremely well cared for by Bluebird staff. The care has been proactively managed. Due to her progressive dementia necessitating contact with the GP, 24hrs in hospital,
coping with incontinence and medication refusal, let alone queuing for shopping and medical supplies and even the care of her much-loved cat (including the monthly flea treatment!). At every stage, Bluebird staff have kept us well informed and have taken the time to allay our fears and worries about our sister - even sending us photos when she was enjoying a good day! Although to her family my sister seems to be on the verge of needing full-time care, Bluebird has acted with restraint by only recommending what is truly needed but keeping the situation under constant review. We have complete confidence in the advice offered. They are always approachable and good-humored.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Bluebird Care Greenwich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bluebird Care Greenwich is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Greenwich is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (8)

Anoop

Anoop Sekhon

Job Title: Owner

Bluebird Care Greenwich is led by Anoop Sekhon. Anoop started delivering homecare in Greenwich to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of home care and support is Anoop’s absolute goal and the team would be delighted to hear from anyone who is seeking home care for themselves or a loved one, or would simply like to talk to someone about the services we provide.
Anoop holds a BSc in Business Information Technology. She has worked with the Youth Service for the London Borough of Tower Hamlets for 6 years as an HR manager.
Her background in working with young people, including those with significant care needs, has inspired her to work with people with a wide range of care needs and to open Bluebird Care (Greenwich) in March 2012. She is committed to ensuring that she provides a high-quality service to the individuals she works with and that the exacting standards of Bluebird Care, UKHCA and CQC are satisfied in full.


Siham

Siham Akka

Job Title: Registered Care Manager

Joined: 2016

Bluebird Care is more than a company to me. It is more than a job. It is my life and passion! I started out as a coordinator and worked my way up to becoming a manager, and it’s been a real journey full of so many emotions good and bad, but every day I fall more in love with what I do.
I pride myself on providing the best possible service we as a team can carry out, and the proof is in the pudding! Caring for people isn’t an errand that you just run, my heart is in this! The team I work with make this “job” so worthwhile. Such kind-hearted, hard-working people who share the same values as I do. Bluebird Care really is my family!


Yussra

Yussra Darhmaoui

Job Title: Office Administrator

Joined: 2023

I joined Bluebird Care in January 2023 as the Greenwich Office Administrator, and it’s my first job in the Care industry. What I like most in my job is the team I’m working with; everyone is very supportive, and they made me feel like I’ve worked here for years. I also love the fact that we support vulnerable people to live their lives with dignity and provide them with all sorts of care in the comfort of their houses.


Working with Bluebird Care made me realise that this is the right industry for me, and I am looking forward to improving my skills and gaining more experience in the field.


Jackie

Jackie Emburey

Job Title: Assistant Manager

My name is Jackie, I have worked for Bluebird Care Greenwich for nearly 5 years. I started working as a care assistant, which I enjoyed very much. After 6 months of being a care assistant I was given the chance to become a Care Supervisor, and late last year, I was asked to be an Assistant Manager. The most I enjoy about my job is getting to know all the lovely customers, and supporting them to live independently in their own homes. Bluebird Care is an amazing company to work for, not only are they my work colleagues, they are my family.


Toyo

Toyo Salami

Job Title: Care Supervisor

Joined: 2022

I joined Bluebird Care Greenwich in January 2022 as a care assistant and it has been one of the best decisions I’ve ever made. Having been promoted to a Care coordinator and I get to work in the office and interact with carers and customers from different walks of life, it is one that is very rewarding.


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Ruby Kaur

Job Title: Finance Manager

Joined: 2022

I’ve been working with Bluebird Care for a year and a half, since coming back from a long break after Maternity Leave. I love how supportive everyone is and how easy it is to work in a team with everyone here at Bluebird. I graduated with a Finance degree and have worked in Finance since but this has to be my most enjoyable role. I came on board with a lot of Finance skills but I have learnt much about the care industry since and have found it particularly rewarding working in this sector - even though I work back office, I very much enjoy that I can do my bit to help our wonderful customers. I do believe that for everyone here, it is more than just a job - when you’re made to feel like an important and essential member of the team, it makes it even easier to go that extra mile.


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Yogesh Kumar

Job Title: Accounts Manager

Joined: 2018

I joined Bluebird Care Greenwich in November 2018 as an Accounts Assistant. Since the day I meet the team, it was evident to me that I wasn’t just a colleague, but a member of a passionate loving family who takes pride in what they do. I love the challenges that come with the role. I have enjoyed every moment thus far & look forward to growing more day by day from my current role as Accounts Manager.


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Maddie Cameron

Job Title: Marketing Assistant

Joined: 2021

I joined Bluebird Care in July 2021 as a Marketing Assistant, and straight away the team made me feel so welcome! The Bluebird Care team are so supportive and caring towards each other, customers, and Care Assistants. I really enjoy my role and look forward to growing and learning new skills! 


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