What Type of Services does Bluebird Care North Hampshire & West Berkshire offer?

Bluebird Care North Hampshire & West Berkshire offers Home Care.

How many Carers does Bluebird Care North Hampshire & West Berkshire employ?

Bluebird Care North Hampshire & West Berkshire employs 100 carers.

Bluebird Care North Hampshire & West Berkshire, 17 Plantagenet House, Kingsclere Park, Basingstoke, Hampshire RG20 4SW

Review from James G (Son of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience

Bluebird adapted to changing circumstances of both my parents, and identified suitably matched carers for their personalities. They maintained a good relationship throughout, both the visiting and live in carers, but also the office staff were responsive to all our feedback and changing circumstances

throughout.

Reply from Tracey Webb, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your review. Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we did this well! It was a pleasure taking care of your parents throughout their care journey. Thank you for choosing Bluebird Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane K (Niece of Client) published on 13 March 2025
Submitted via Website • Report

Overall Experience

My Uncle had carers twice a day always found them very happy and helpful. They made his day always, office very helpful when you needed them.

Reply from Tracey Webb, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your 5-star review. It has been an absolute pleasure caring for your uncle for the last three years, the care experts were very fond of him. We are very pleased that you were happy with the service you received.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle C (Daughter of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience

The office team have been nothing but accommodating to my mother's changing needs, swiftly changing calls/times to try and make things easier. The care team are also wonderful, being kind, considerate, caring and also lifting Mum's spirits daily with a laugh or two.

Reply from Tracey Webb, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your kind review. It is a pleasure to support your mum and it's wonderful to hear the care experts lift mum's spirits while maintaining their professionalism. Please do not hesitate to contact the team if we can be of any further assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R J (Daughter of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience

Our young carer is so bright and cheerful and mum enjoys walking the dog around the field with her when she comes each week to give dad a rest. The dementia adviser has been especially helpful and supportive to us as a family.

Reply from Tracey Webb, Care Manager at Bluebird Care North Hampshire & West Berkshire

Firstly, thank you for your review. We are so pleased your dad has benefited from the support of the care expert allowing him to rest. It's wonderful to hear that the services of the dementia care adviser have helped support you and your family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheila P (Wife of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience

Carers come five nights weekly to help my husband at bedtime. They are unfailingly professional, cheerful and obliging. As with any profession, some are better than others but I couldn't fault any of them. Staff in the office are also helpful and an email elicits an invariably helpful response.

Reply from Tracey Webb, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you so much for reviewing our service. We are delighted to hear that you have found it to be very professional. It's a pleasure caring for your husband, all our care experts enjoy visiting you both. Please do not hesitate to contact us if we can be of further assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan C (Wife of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience

When my husband came out of hospital in March 2024, he was put on palliative care and was only given a few days to live. He was so ill. He was attended to by the district nurses and charity nurses daily. He was also looked after by two Bluebird Care carers four times a day. I looked after him for the

rest of the time. It was amazingly hard work and I would not have been able to do it on my own. There were different carers on different shifts but they were all courteous, caring and gentle. He is so much more improved with the care he is receiving. They are all very friendly and include us in the conversations. We have grown to love them all now. Hubby is now doing so well with their help and we even look forward to seeing them now.

Reply from Kieran Rogan, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your review, we appreciate your kind words. It is a pleasure supporting you in caring for your husband and wonderful to know he is improving. We take great pride in our care experts and the care they provide, so it is lovely to hear you look forward to seeing them. If we can be of any further help, please do not hesitate to contact the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hilary S (Daughter of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience

Bluebird Care has been able to adjust to the changing needs of my parents and provided excellent care throughout. My parents' live-in care support was very good and having a carer present all the time provided reassurance. We have been very happy with the care support.

Reply from Kieran Rogan, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your review. It has been an absolute pleasure caring for your parents for the last three years, where they started with our domiciliary care service moving on to live-in care when they needed more support. Please pass on our best wishes to your parents and once again, thank you for your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T T (Daughter of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience

We have used Bluebird Care for over a year now and the care they have given to our mum has been invaluable. Each of her carers is respectful of her needs and works hard to deliver her care plan in a way that suits her best and that she is comfortable with. We have been able to adapt and increase care

over this period and at every stage, Bluebird has worked with us to accommodate changing needs. This has helped us enormously to continue caring for our mum at home where she is happiest.

Reply from Kieran Rogan, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping your mum safe and happy in her home and we're glad you feel we do this well! We are always more than happy to assist, please do reach out to the team if we can help in any way. Take care!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S H (Daughter of Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience

Generally a very reliable service, but some inexperienced staff who seem confused without direction. There seems to be a desire to finish early rather than do a little extra, eg light housework. Extra training might help with cooking, not for all but for some of the carers.

Reply from Kieran Rogan, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you so much for reviewing our service, we are delighted to hear that you have found the service to be very reliable. We pride ourselves on a well-managed and consistent service so your general feedback is heartening. At the same time, we take on board your comments about some less experienced staff who could benefit from additional training, particularly in cooking. This is an area we constantly review and so will incorporate your feedback into our service improvement plan.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean W (Daughter of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience

Bluebird Care stepped in when my mother became unwell. Within a very short space of time, they had a full-time carer with my mother.
When a problem arose, one phone call and it was rectified immediately.
A really good service.

Reply from Kieran Rogan, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your review. We are so pleased we could help Mum when she needed some extra support. It's wonderful to see her back on her feet and as independent as ever!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Guy R (Son of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience

My dad's care needs have increased due to the progression of the dementia. I had no hesitation, following consultation with the GP, to opt for live-in care in November 2023. We decided to remain with Bluebird Care as they had provided the care for my dad ever since his diagnosis over seven years ago.

This care has been excellent throughout this time and the exceptionally high standards have continued with the live-in care. I have total peace of mind that my dad has the best and most appropriate care for his needs being provided by Bluebird Care 24/7. My dad now has a much better quality of life, his dietary, personal hygiene and medical needs are taken care of plus he now has opportunities to visit places outside his home more frequently accompanied by the carers. I have seen a marked improvement in his well-being and happiness as a result of having the care package in place, he now has company throughout the day and no longer feels lonely.

Reply from Kieran Rogan, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your review, it means a lot to us. It is a pleasure looking after Dad, he is definitely a character and is really flourishing with his live-in care expert. We receive lovely photos of them out visiting places from his past, evoking wonderful memories. Please do not hesitate to contact us if we can be of further assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela B (Daughter of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience

The care we receive for our mum has been brilliant. It helps to give us peace of mind knowing that Mum is well looked after each call and if there are any concerns we can get in touch with the office to make any relevant changes to the care plan.

Reply from Kieran Rogan, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your kind words and review. Caring for Mum is a pleasure, and we are pleased to hear it gives you peace of mind knowing she is well cared for.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lydia G (Client) published on 21 December 2023
Submitted via Website • Report

Overall Experience

The service has been really good, and I’m so grateful! Always very punctual and helpful with all aspects of my routine while getting up/getting back to bed, and very kind staff! I would be happy to use this company again!

Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

Dear Lydia, thank you for taking the time to provide helpful feedback. We are pleased we were able to support you during your time at Oaksey House. We would be delighted to support you in the future for any return visit you may make. Wishing you a very Happy Christmas.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G B (Son of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience

My mother used Bluebird Care for several years. I was always very pleased with their service, particularly the ability to view the carers' daily logs online.
The carers always treated my mother with respect. Some carers were clearly more persuasive in being able to get my mother washed and dressed,

but all the carers treated her with respect.

Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your review and your very kind words. It has been an absolute pleasure working with you and providing care and support to Mum. We hope Mum is recovering well and settling into residential care, Mum will be very much missed by all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David P (Son-in-law of Client) published on 5 October 2023
Submitted via Website • Report

Overall Experience

We had been a client of Bluebird for a number of years, using both domiciliary and live-in care for my 90-year-old mother-in-law. We have been very pleased with the care team, both the carers and the managers. The only concern we had was that most of the carers do not have UK driving licences and living

in a rural area have had to organise transport on the few occasions it has been needed. Continuity has been pretty good with the odd exception which is to be expected. Due to a change of circumstances we needed to change our relationship with Bluebird which was handled professionally and compassionately by the management team. I would have no hesitation in recommending Bluebird.

Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your review and very kind words, it has been a pleasure providing both domiciliary and live-in care for your mother-in-law. She will be very much missed by all, I am very glad we were able to support her in the smooth transition and hope she is doing well, please pass on our regards and if you need any support in the future please do not hesitate in contacting us, our door is always open we will also keep in contact regarding upcoming events.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol J (Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience

I was very ill at ease when I first realised that I needed help in my day to day living due to a serious accident. I am ashamed to say I fought against it for ages causing some trouble for my family and for the carer who was gracious throughout.
All my carers could not have been more ‘caring’, always

mindful of my dignity and need to do as much as I could. I will be forever grateful to them all for all the help in the many ways they gave me.

Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your positive response and thanks sent to all of our team, it has been a pleasure putting care and support in place for you at a very difficult time. It was no trouble at all and your reluctance was totally understandable, we have complete empathy for you, your husband suffering from mild dementia and your daughter whom we know was unable to support you daily with starting her new teaching career. We are always here for you in the future to provide care and support or even advice.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clive S (Husband of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience

Bluebird Care North Hampshire & West Berkshire are the fifth Care Agency we have had since my wife had a stroke in 2017. All the other Agencies have handed back the package to Hampshire for one reason or another. I can honestly say that Bluebird are by far and away the best we have had and we hope that

long may this continue.
Attention to detailed care is exemplary with a willingness to go above and beyond.

Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your positive review and kind words, this is very much appreciated by all at Bluebird Care. It has been an absolute pleasure providing care and support for the last year and the care assistants have managed to build a special professional bond. Here is to many more years to come with the reassurance we will always aim to go above and beyond.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C G (Daughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience

When the care first started it was excellent - we were advised that carers were salaried and therefore we would always have the same three carers except for holidays and sickness. This was perfect as my father had dementia and my mother had anxiety. The continuity was just what was required and both

parents developed relationships with the carers. Unfortunately, this did not continue and suddenly it was a different carer every time. This distressed both parents and instead of lighting my load made more work for me. The service continued to deteriorate - even sending carers who couldn’t drive - on a day my father went to daycare. I was considering live-in as my father was becoming more demanding but felt I could not trust the service. I gave notice as felt I could deliver a better service myself. I can’t rate the staff correctly as the first three were exceptions but the rest weren’t able to develop relationships due to constant change.

Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for completing a review. We take feedback seriously and use it to improve the quality of care that we deliver.
You were kind enough to provide a glowing compliment about our service previously which reflected your positive experience. We are sorry that we were not able to maintain this.
We have reviewed the service we provided to you; 194 visits, of which 169 (87%) by 4 key care staff. The remaining 25 were delivered by 8 others. This number is higher than we would like and reflects the challenges we had in the spring and early summer. Whilst we feel that this is still a good service, it falls short of the outstanding target we aim for.
The non-driver was part of the core team. On the day you refer to, we were unaware that a driver was required. We apologise for this error but we are happy we were able to send another key Care Assistant and arrived at the day centre on time.
We hope your planned move away from the area goes well and you find care that suits your needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R T (Daughter of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience

Mum has been cared for by a live-in carer for nearly two years with twice-daily domiciliary care added more recently. The carers from Bluebird Care have, almost without exception, been caring, kind and proficient.
Office staff are polite and usually return calls in a timely fashion. They always do

their best to resolve problems once they have understood the issue.
I take great confidence from knowing Mum is being well cared for.

Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your review and kind words, we all appreciate it very much. Mum is a pleasure to provide care for with a very supportive family who have always worked closely alongside the team. Best wishes and hope Mum is settling in well to her new home setting.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter A (Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience

My considered choice of care agency and I could not be more pleased having experienced the dire alternative. I am provided with a very high standard of personal care and rehabilitation support, reliably and skillfully endowed as a fully integrated service by an experienced business model. All my care

and daily living needs are looked after, washing, dressing, food preparation and laundry as well as full proficiency in transfer methods and with learned knowledge of skincare and all aspects of safety together with prescribed medicine handling and administration. All my carers are charming and intuitive, ready to share a smile in light-hearted interaction. Quality and humanity are at the heart of Bluebird Care provision and I am delighted with my own choice of care agency and Bluebird Care will map a care plan that will suit you and your exact needs. Bluebird Care has a superb administration and office set-up that is there for you.

Reply from Kieran Rogan, Interim Care Manager at Bluebird Care North Hampshire & West Berkshire

It is with great pleasure that we were able to meet with you yourself, although in difficult circumstances, to discuss all your care and support needs and also giving the reassurance needed following this to ensure you received an alternative experience. Thank you so much for your kind words of appreciation and admiration for our fully integrated and experienced care and administration teams. We will always ensure your person-centred care plan is up to date and that all care and support needs are met and look forward to working with you for many more years to come, especially with the rapport you have already built with the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money