Review from J B (Sister of Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience

Not sure of exact date. Outcome of the review was good as there were many issues to be resolved.
Times of care were changed to enable the client to have food before going to bed.
Sometimes my sister doesn’t understand staff as they are from different countries. With time this has improved as she has

become accustomed to them. We are all happy with the care provided as it’s constant and we’re never let down.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your positive review, it has been a pleasure working with yourself and your sister for the last five years with many, many laughs along the way. We are delighted things have improved and looking forward to providing care and support for many more years to come. If we can assist with anything else please do not hesitate in contacting the team, we would be more than happy to help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Adrian A (Son of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience

My father is in his early 90s and has terminal cancer which has severely restricted his ability to get out and compromised his day-to-day life. He relies very heavily on his carer to prepare meals, deal with his medication and his general movement around the house. The Bluebird Care carer, who is live-in,

has been nothing less than excellent and supported my father at all times. He is monitored daily and his notes are available online for me to check. I would recommend Bluebird Care.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your review about our live-in service, it is a pleasure to work with you both and support Dad along his care journey. It is wonderful that our care assistant has met your expectations and more and it is a pleasure working with you both ensuring the right care and support is in place.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Irene C (Wife of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience

Overall, Bluebird Care offer one of the better services in the care industry.
The carers are excellent, hard-working and diligent. They are always professional and offer support where it is needed. They are always polite and respectful.
The office staff do their best to meet any requests and in general,

keep us informed of any last-minute changes in care provision.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

We remember visiting you both when your husband was in respite really keen to come home in February 2016. Many thanks for your positive review, the care assistants have built an amazing rapport with you both over the past 7 years and look forward to many more.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A B (Daughter of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience

First-class service. The carers are really good with my mum and treat her with respect and kindness.
It’s hard accepting strangers coming into your home but my mum has adapted well because she has been well looked after.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your positive review, it is a huge decision in accepting people into the home that are unknown to provide care and support. Mum has done extremely well accepting this and it has been a pleasure working with you all and we look forward to many more years.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R S (Daughter of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience

I have found Bluebird Care excellent. They are patient with Mother and always report back to me regarding any concerns. Initially, Mother did not want carers but as I am disabled, awaiting major surgery which puts me unable to help, everything will be left for my sister who works full-time and struggles

having to visit every day.
It gives us the security of knowing she is alright and had someone to chat to.
The staff make her feel better and has now accepted that at 90 years she deserves the extra support and the knowledge that if she falls she won't be on the floor for days.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your positive review and feedback it has been a pleasure providing care and support for Mum, we hope your operation goes well and we will always be here to support you all. It is lovely to see Mum now accepting the support as previously very reluctant, if there is anything else we can do please do not hesitate in contacting the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tina M (Next of Kin) published on 2 June 2023
Submitted via Website • Report

Overall Experience

Carers and management in my opinion are the best around by far. Very caring and very professional.
The care company is definitely the best in my area. Would highly recommend them. Management has been wonderful and always supportive when you need them at the end of the phone.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your positive review it has been a pleasure working alongside you to build a very person-centred care plan. We look forward to many more years to come especially with the laughs and stories.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Wife of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience

Reliable team of carers, mostly on time. They have learnt the ropes quite quickly. Pleasant and efficient staff. Much less absence and changing of care calls.
Occasional issues with invoices were resolved. A big issue with increasing fees though, they keep going up and up, to the point of cancelling

all bank holiday calls. I'm told most of the increases go to the carers, which is good, but nonetheless, 10% increases every year for three years do add up!

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for taking the time to submit a review, it is much appreciated, particularly the lovely comments about our care staff. We do understand that increasing fees are a concern, however, as you point out our charge rate increases have almost exclusively been invested in recruitment and retention, specifically in pay and benefits so that we can provide the more consistent service you refer to with less absence and changing of calls. We are glad this is having a positive effect.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Katie W (Niece of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience

Care provided is of excellent standards; they have dignity and respect, good rapport, maintain continuity, and implement independence as far as possible to enable the person to be independent themselves. When you need to contact the company, they have clear communication, are professional, have a good

understanding, and are very supportive. Would recommend Bluebird Care.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your wonderful review; this means a lot to us. It has been a pleasure providing care and support for Aunty for the last six years, providing companionship, shopping visits, and maintaining her independence at all times. The care assistants have all built a strong relationship with her and are looking forward to more years to come, with lots more miles and laughter on the way.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C E (Nephew of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience

My nonagenarian aunt’s mobility has become increasingly compromised over the last 12 months and it is only with the support of her Bluebird carers that she has been able to remain in her home environment. As she is now housebound, my aunt relies on her carers to prepare her meals and provide support

with personal hygiene; and, as a valuable side effect, the social interaction with her friendly carers is stimulating for her. As my aunt’s closest relation, but living some 60 miles away, Bluebird Care provides me with reassurance that her ongoing health and well-being is monitored daily - which I can check on the online care notes. Most of the staff are good, some are excellent.

Reply from Kelly Westwood, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your positive review, it is very much appreciated by all of the team. It has been an absolute pleasure to provide care and support for your aunt and with close communication with yourself to enable continuity, social interaction and the stimulation required. We look forward to continuing to provide care and support for your aunt.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steven K (Son-in-law of Client) published on 12 September 2022
Submitted via Website • Report

Overall Experience

My mother-in-law had to have care following a stay in hospital left her with limited mobility over a year ago. Unfortunately we are now at a stage where her condition means she will have to move into a care home. She has had carers from Bluebird Care during this time and they have proved invaluable

in enabling her to remain at home for as long as she has. They have been friendly and professional, as well as providing her with a much needed contact. We cannot thank the staff enough for their care and compassion as well as their help.

Reply from Sammie Carr, Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for your review, and so lovely to hear your positive feedback. Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we do this well. It was an absolute pleasure to support you all.
Thank you again for leaving us this response!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liz F (Daughter of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience

Bluebird Carers looked after my mum from April 2021 - August 2022. Their Customer Supervisor met with me initially to discuss my mum's needs and a care plan was put into action.
All visits were recorded on an app, which I had access to - this I found very useful. The Care Plan was assessed at intervals

to check that the support was appropriate and changed if necessary.
All the Carers were helpful, understanding and sensitive to the needs and requirements of my mum. They reported any concerns and these were followed up and dealt with.
My Mum had Carers coming in 3 times a day - preparation of meals, getting her up in the morning and putting her to bed. They also completed some household tasks ( hoovering, washing, general cleaning ).
My mum kept them on their toes but all of her Carers responded in a caring and sensitive manner.

Overall I found Bluebird Carers and the Office Staff to be professional and offer a friendly service.
I have no hesitation in recommending the Company

Reply from Sammie Carr, Care Manager at Bluebird Care North Hampshire & West Berkshire

Hello Liz, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Thank you, and have a fantastic day!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M O (Wife of Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience

All the carers are very good and will do whatever we ask for. They are very caring and also nice people to have around. They report anything that needs attention i.e. broken skin, bruises etc,
The carers are friendly and it is good when we have the ones we have got to know well they can assess how

my husband is as they know him. He also likes people he knows as it is less traumatic for him.

Reply from Sammie Carr, Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your review, it is great to hear such positive feedback we are so pleased your husband finds the care assistants friendly and that you have regular care assistants visiting.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C (Daughter of Client) published on 6 October 2021
Submitted via Website • Report

Overall Experience

Amazing!!! Bluebird are everything you could wish to look after you or a loved one.
The Care Champion and her team are a real credit to Bluebird.
They customise the service needed just for you.
She got her team all PEG trained so my mum could come home from hospital and be cared for at home.
This

is great news, as they are now able to help more people in the community that need Support with a PEG.
I appreciate everything you have done and am very grateful.
Thank you x

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your kind words. We are very pleased that you are happy with the service you have received. We are so glad we could get mum home after such a long wait in the hospital.
Best Wishes
Emma

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann F (Wife of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience

We received friendly, cheerful, effective and efficient support in a very challenging situation. We felt the carer performed above and beyond his duty on every visit. The Bluebird team helped me through my situation admirably.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Ann, thank you for your lovely review. We are very pleased that we were able to deliver the care that you required during your difficult time. Bluebird Care always strive to deliver a very high standard of care and we are very pleased that this was delivered to you. Please do not hesitate to get in touch with us if you need any further support in the future
Jady.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sharon W (Daughter of Client) published on 8 June 2021
Submitted via Website • Report

Overall Experience

My dealings with Bluebird have far exceeded my expectations. The staff I have dealt with are professional, knowledgeable, and clearly very caring. Also, they have made some very useful suggestions to help us. I was concerned that my mother would not be pleased about having help... in fact, she is delighted

with the lovely ladies who were sent to us, and she cannot wait for the next visit... we cannot praise them enough.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Sharon, thank you so much for your lovely review. We are so pleased your mother looks forward to visits; it's a pleasure providing ongoing care and support for her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P P (Daughter of Client) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience

We have had such a positive experience with Bluebird care following my mother's hip break. An amazing reliable service, they provided excellent adaptable well-motivated carers. All have been absolutely lovely. The whole team have been so pleasant and responsive to our little idiosyncrasies. I can't

praise them all enough. They would be my first port of call if we needed care in the future.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your kind words. We are so pleased that you were happy with the care provided, and of course, if you need any help in the future, please do not hesitate to contact us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F H (Client) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience

I have had care services for the last 15-years or more. At first, I needed care, but when I came to Bluebird, I found them to be helpful and supportive as my situation changed, as it tends to do with MS. The staff are well trained and competent.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Flick, thank you for your lovely review. It has been a pleasure supporting you over the last 15-years. We are so pleased you find the care assistants well trained and supportive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen M (Daughter of Client) published on 18 May 2021
Submitted via Website • Report

Overall Experience

The carers were caring and interested in my mum, their notes on the app were very helpful and it was great to have access to them as and when we wanted.
Particularly impressed with one carer who took the time to stay late after my mum had been taken to hospital so I could speak to someone face to

face about how she was found - that meant so much - thank you.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Maureen, thank you so much for your kind words. We are very pleased that you found our App very useful to keep up to date with mums care. Our care assistants always aim to support our customers and their families to the best of their abilities, we are very pleased that they did stay after mums fall to chat to you about it. We know how valuable this must have been for you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kim (Daughter of Client) published on 23 April 2021
Submitted via Website • Report

Overall Experience

We are very happy with the ladies who come in each evening to help Mum with her personal care. They are all kind and efficient and really care for Mum. On a couple of occasions, they have arrived early but normally they arrive within 10 minutes of their start time and have never missed a visit. I’m

contacted regularly by email from the office to check that everything is ok or to ask me for more toiletries etc. Their daily visits really have given me back my evenings with my family.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Kim, thank you so much for your lovely review and kind words. We are glad that you are kept up to date by the office team and you are happy with the care we provide to your mother. We always aim to provide the highest quality of care to all of our customers.
Jady

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jeremy B (Son of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience

With my father having had an operation and these strange lockdown Covid-19 times, it has been so useful to have Bluebird Care North Hampshire & West Berkshire available to check in on him after his return home from the hospital. We live one and a half hours away and were unable to provide the care required

for such a prolonged post-op period. This was where Bluebird Care North Hampshire & West Berkshire came to the rescue, they were able to start his care swiftly and were highly amenable to any changes in timings or number of daily visits we wanted to make. They also suggested a nighttime visit, despite me being there as this gave me a much-needed chance to have a period of unbroken sleep. The carers were always courteous, kind and understanding. The office staff were similarly kind, just what was needed in a stressful time. We send our grateful thanks for all you did.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Jeremy, thank you so much for your lovely review. We are very glad that you feel Bluebird Care North Hampshire & West Berkshire provided the high level of care that you required for your father when it was needed, and we were able to alleviate some of the stress that you had at the time. We wish you father and yourself all the best for the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Bluebird Care North Hampshire & West Berkshire

Care Provided by Bluebird Care North Hampshire & West Berkshire

Good to Know

Funding & Fees Guide for Bluebird Care North Hampshire & West Berkshire