Bluebird Care North Hampshire & West Berkshire

17 Plantagenet House, Kingsclere Park, Basingstoke RG20 4SW
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9.6 62 Reviews
  • Bluebird Care North Hampshire & West Berkshire, Basingstoke
Bluebird Care North Hampshire & West Berkshire is a leading care at home and Live-In provider specialising in Dementia Care.

Bluebird Care has a dedicated Dementia Care Adviser which puts them in a unique position and further demonstrates their commitment to providing outstanding care to people with dementia. Bluebird's domiciliary care covers everything from a 30-minute visit to full live-in care which means that no matter your need or complexity, you can rest assured they can help.

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Care Provided by Bluebird Care North Hampshire & West Berkshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracey Webb (Care Manager)

Funding & Fees Guide for Bluebird Care North Hampshire & West Berkshire

  • Prices

  • From £30.85

  • This can vary depending on the type of care required

Bluebird Care North Hampshire & West Berkshire Reviews (62)

Total of 62, showing 41-60
9.6

Bluebird Care North Hampshire & West Berkshire has a Review Score of 9.6 (9.568) out of 10, based on 29 reviews in the last 2 years. Over all time Bluebird Care North Hampshire & West Berkshire has 62 reviews.

Overall Experience

  • 42
  • 15
  • 4
  • 1
  • 0

Date Published

62
5
12
29
33

Review from Heather S (Daughter of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been an extremely stressful and anxious time with all the restrictions due to Covid and not being able to visit and support my parents. My father has also been recovering from a hospital appointment which has been difficult. Thank you very much to the Bluebird office and caring staff for all
their help which has been invaluable.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Hi Heather,
Thank you for your review. We agree this past year has been a stressful time for all and has been very difficult not being able to see our families. We are glad that we have been able to make this year slightly easier on you and your parents and we look forward to continuing to work closely with yourself and your parents.


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Review from B S (Client) published on 29 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care provided.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire, and for your very kind words they are very much appreciated. It is a pleasure to provide ongoing care and support to you.


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Review from Dawn E (Niece of Client) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The rare visits that my aunt receives have been very good to date and it is reassuring for me to know she is having regular visits.

Reply from Sara Pyke, Customer Supervisor at Bluebird Care North Hampshire & West Berkshire

Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire and for your very kind words, they are very much appreciated. It has been a pleasure providing ongoing support for your aunt and to see how fewer calls are now required due to her regaining her strength and confidence.


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Review from Rosamund S (Client) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is kind and courteous and willing to help in every way.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Hi Rosamund, we are very pleased that you are happy with the care you receive from us. Here at Bluebird Care our customers are very important to us and we aim to deliver the best care possible and we are glad you are receiving this. We look forward to continuing working with you, kind regards.


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Review from T O (Client) assisted by family/friend published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care provided by lady carers. They are very friendly and cheerful as they work. Pleased that we now have lady carers after requesting this. It has taken a while! Thank you.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for completing the review for our home care service based near Basingstoke, North Hampshire and for your very kind words; they are very much appreciated. It is a pleasure providing care and support for your both.


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Review from Jane R (Wife of Client) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers have exceeded our expectations. They are without exception, reliable, warm, kind and caring. They are also at pains to sort out any issues or problems as quickly as possible.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for completing this review for our home care service based near Basingstoke in North Hampshire and for your very kind words; they are very much appreciated. It has been a pleasure providing support for you both, initially via the Bluebird Care Jet service and now with our domiciliary care team.


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Review from Jo B (Client) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I need support for my shower and encouragement to exercise, both of these things help; are important to my wellbeing as a person who lives alone.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire and for your very kind words. It has been a pleasure to support you following your accident and to see you get stronger and regain your independence.


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Review from Grace T (Wife of Client) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care that my husband receives. The carers are all well trained and professional. They are friendly and polite and very caring. My husband always enjoys a good conversation with them as this brightens up his day. During lockdown, when we couldn’t see anyone it was lovely to
have a carer coming in each morning for my husband to talk to.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your kind review. I am very pleased that you and your husband are very happy with the care you are receiving. I understand that the lockdown was a particularly difficult time for everyone so it is lovely to hear that the Bluebird Care Assistants have made it a little easier for you both.


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Review from Ian M (Power of Attorney of Client) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Bluebird to be quite exceptional in the quality of the care that they offer. They really care for and look after the client. Nothing is too much trouble. The management is very responsive and always sympathetic and understanding of the client's needs 24hrs a day throughout the year.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire and for your very kind words. He is such a wonderful man to provide care and support for. We love to visit him at home and see him when he visits the care hub for the activities that we organise for customers. He has some great stories to tell and you never see him without a smile on his face.


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Review from J A (Daughter of Client) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The team try to meet the family's requirements to be the best of their ability. Regular visits are made by Bluebird to the house to ensure a smooth transition has been made, and all parties are happy with the situation.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire and for your very kind words. Although when we first met Dad, he was very reluctant to receive care and support at home, he has done very well, especially following the very sad loss of Mum. Our care assistants love visiting, and it's brilliant to see Dad responding well now with our live-in support in place, which is a huge change for him.


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Review from Linda S (Daughter of Client) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been having Bluebird Care for over 5-years. Carers are always competent and professional. My dad enjoys seeing them daily. The office staff are easy to deal with and always sort out any problems quickly and efficiently.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire. Dad is such a character, and its always good to see him at all the customer events that we hold at the care hub. Our care assistants love visiting Dad twice a day with the laughs and banter, which I know Dad really enjoys. It doesn’t feel like 5-years, and it is great Dad is able to be as independent as he possibly can be in his own home.


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Review from Fran J (Daughter of Client) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time we have used a care provider and are currently on the minimum package - one 30 minute call per day. Mum has settled very well with the visits and is getting to know members of the team - it helps to see some regular faces each week. Carers are punctual, professional and friendly.
Likewise, office staff have been available and helpful when we have had any questions regarding the service. The app is a really useful tool to keep track of visits and any relevant comments.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire and for your very kind words. Mum was reluctant to receive care and support at home initially but it's amazing how far we have come in a short time. Our care assistants love visiting weekly, and Mum really appears to enjoy the chats and company with a cup of tea and cake relaxing in the garden. With your support, it's wonderful to see Mum fulfill her wishes and stay in her own home.


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Review from Caroline C (Daughter of Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have been very kind and helpful to my mother. Issues have been sorted out quickly with understanding.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for this very kind review of our home care service. We are delighted that you find the care and support at home we provide for your mother very helpful. We are so pleased with your comment about how we respond quickly and sensitively to any issues that arise. We try to be as responsive as possible to all requests.


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Review from Robert W (Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As with any organisation, there is a variation in the input of the person attending. The female staff are good but the male staff are not very domesticated.
Unfortunately, I have a predominance of the latter so far this year.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

It is wonderful to hear that you are happy with the standards of care that our female care staff provide. We are always delighted to receive feedback on things you think we can improve, and we will certainly be looking at the point you raise. Thank you for taking the time to complete this review; it is much appreciated. Any further issues, please do not hesitate to contact us.


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Review from Anne C (Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are extremely professional in their care of me, enabling me to remain in my own home.
The only negative is that carers are often not given enough travel time between calls. This can affect my two up calls, where one person arrives but has to wait for the second carer to arrive.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for taking the time to complete this review for our home care service. It is great to hear that you find our care assistants extremely professional which is helping you to remain in your own home. Thank you for raising the issue about travel time for double up visits. We always strive to provide the best service possible and we will be in contact with you to see how we can continue to improve this part of the service.


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Review from D L (Client) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service I receive is adequate for my need. The carers are always friendly and respectful. In this current crisis, they adopt all the necessary precautions.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

It is so nice to know that our customers think as highly about our care assistants as we do. We also really appreciate you highlighting the precautions we are taking with the current COVID19 pandemic. We pride ourselves on keeping up to date with the very latest guidance and how we interpret and implement that guidance within our business. It is gratifying to know that this is appreciated by our customers.


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Review from Judy H (Client) assisted by family/friend published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are lovely. They are patient, kind and very caring. We have good chats and they listen to what I need. Very friendly all round.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for your wonderful words. We are truly happy that you find the care assistants lovely (we all think so too!). It is also very reassuring to know that you feel they are patient, kind and very caring. Fantastic to hear such positive things; we really appreciate you taking the time to complete this review.


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Review from P A (Client) assisted by family/friend published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are kind and helpful. I do not always receive my choice of food. The carers are usually cheerful and chatty which I like.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

When we first met, it was so emotional and lovely that we were able to provide care and support for you within 24 hours, so you didn't need to go into a care home. Since then, it has been so rewarding for us to be part of helping to keep your independence at home with the support of your family. We are a year on now, and our care assistants love visiting you for the great laughs, singalongs and chats. Thank you for the feedback regarding our home care service based near Basingstoke, North Hampshire; we will always endeavour that your choices and wishes are respected whenever possible.


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Review from Barbara H (Daughter of Client) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Bluebird are always kind and reliable. They are fully trained in their jobs but the care provided is professional and comes from the heart.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for our home care service based near Basingstoke, North Hampshire. It has been a pleasure supporting Mum for nearly 6-months now, she is such a genuine and lovely lady, and your own help and support has been vital to ensuring that she can remain at home receiving the care and support she needs. The care assistants all love to visit and have a cuppa and a chat. We have really enjoyed seeing Mum at our Care Hub, attending many of our events which always makes her smile.


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Review from John C (Wife of Client) assisted by family/friend published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of Bluebird Care all display a very caring and courteous manner, whilst exhibiting a professional attitude. They have been particularly efficient during the COVID-19 pandemic, keeping us informed of the latest developments and adhering to those guidelines, especially those involving
clients and we thank them for this. The carers show good nursing skills and their timing is pretty good as well! We continue to be grateful to them for their kindness and care.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Many thanks for taking the time to complete the review for our home care service based near Basingstoke, North Hampshire. We can’t believe it was four and a half years ago now since we first met with you both, and we were able to help you bring him home. It is always a pleasure to visit and provide care and support, alongside you. It certainly has been very challenging recently with COVID19 but believe it is so important to keep in regular contact with all our customers to ensure you are fully informed about what we are doing and that everybody is safe and well during this difficult time.


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Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for Bluebird Care North Hampshire & West Berkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.568 for Bluebird Care North Hampshire & West Berkshire is calculated as follows: ( (118 Excellents x 5) + (34 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 169 Ratings = 4.568

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care North Hampshire & West Berkshire is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (3)

Tracey

Tracey Webb

Job Title: Care Manager

With over 30 years of experience in the care sector and 5 years as a Registered Manager, Tracey specialised in supporting adults with learning disabilities. Throughout her career she have been dedicated to delivering high-quality care and creating environments defined by efficiency, compassion, and professionalism. Tracey has consistently led productive, high-performing teams with strong communication, problem-solving, and leadership skills to deliver exceptional service.


Kirsty

Kirsty Sawyer

Job Title: Customer Consultant

Joined: 2024

Kirsty has worked in care for the last 8 years with experience in nursing, residential care and also dementia care. Kirsty has worked as a care team leader and also as a team leader of an activities team. Providing outstanding care to give customers independence as much as possible is at the heart of Kirsty's care for others.


Tamsin

Tamsin Hudson

Job Title: Dementia Care Adviser

Joined: 2023

Tamsin’s career moved into Dementia Healthcare in 2017 after gaining an NVQ3 in Dementia Care studies during the pandemic lockdowns, in her previous role as a Dementia Adviser in Oxfordshire.  Before this, she had worked for many years as a CIPD-qualified Human Resources Generalist, working in Education/Care settings. Tamsin has always been a people-focussed person so the move into person-centred Dementia Care has been a natural progression as well as somewhat of a passion. Tamsin is delighted to be able to continue using her specialist experience, skills and dementia knowledge, with our customers affected by dementia.  She sees supporting and advising their family members as an extremely important side of her role in this new position with Bluebird Care in West Berkshire and North Hampshire.


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