Bluebird Care North Hampshire & West Berkshire

17 Plantagenet House, Kingsclere Park, Basingstoke RG20 4SW
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9.6 62 Reviews
  • Bluebird Care North Hampshire & West Berkshire, Basingstoke
Bluebird Care North Hampshire & West Berkshire is a leading care at home and Live-In provider specialising in Dementia Care.

Bluebird Care has a dedicated Dementia Care Adviser which puts them in a unique position and further demonstrates their commitment to providing outstanding care to people with dementia. Bluebird's domiciliary care covers everything from a 30-minute visit to full live-in care which means that no matter your need or complexity, you can rest assured they can help.

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Care Provided by Bluebird Care North Hampshire & West Berkshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracey Webb (Care Manager)

Funding & Fees Guide for Bluebird Care North Hampshire & West Berkshire

  • Prices

  • From £30.85

  • This can vary depending on the type of care required

Bluebird Care North Hampshire & West Berkshire Reviews (62)

Total of 62, showing 61-62
9.6

Bluebird Care North Hampshire & West Berkshire has a Review Score of 9.6 (9.568) out of 10, based on 29 reviews in the last 2 years. Over all time Bluebird Care North Hampshire & West Berkshire has 62 reviews.

Overall Experience

  • 42
  • 15
  • 4
  • 1
  • 0

Date Published

62
5
12
29
33

Review from J A (Client) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been associated with Bluebird for over two years and have found the staff to be courteous and willing, giving caring support and comfort as required.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for such positive feedback regarding our home care service based near Basingstoke, North Hampshire. It has been a pleasure supporting you since 2015, firstly with domiciliary care and more recently with live-in care to enhance your independence and quality of life whilst living in your own home. We hope to see you back at our monthly craft and cuppa events in our Care Hub, just as soon as we can re-start them safely.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David T (Client) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy with the service. The only minor issue is timing as per schedule.

Reply from Jady Starr, Registered Care Manager at Bluebird Care North Hampshire & West Berkshire

Thank you for taking the time to post this review. We are so glad that you are very happy with the service we provide. We always strive to visit you as close to the scheduled times as possible but accept that sometimes we are delayed. Through our regular customer questionnaires and care plan reviews; we are always looking at ways of improving what we do and will continue to try to improve in any way we can.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for Bluebird Care North Hampshire & West Berkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.568 for Bluebird Care North Hampshire & West Berkshire is calculated as follows: ( (118 Excellents x 5) + (34 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 169 Ratings = 4.568

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care North Hampshire & West Berkshire is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (3)

Tracey

Tracey Webb

Job Title: Care Manager

With over 30 years of experience in the care sector and 5 years as a Registered Manager, Tracey specialised in supporting adults with learning disabilities. Throughout her career she have been dedicated to delivering high-quality care and creating environments defined by efficiency, compassion, and professionalism. Tracey has consistently led productive, high-performing teams with strong communication, problem-solving, and leadership skills to deliver exceptional service.


Kirsty

Kirsty Sawyer

Job Title: Customer Consultant

Joined: 2024

Kirsty has worked in care for the last 8 years with experience in nursing, residential care and also dementia care. Kirsty has worked as a care team leader and also as a team leader of an activities team. Providing outstanding care to give customers independence as much as possible is at the heart of Kirsty's care for others.


Tamsin

Tamsin Hudson

Job Title: Dementia Care Adviser

Joined: 2023

Tamsin’s career moved into Dementia Healthcare in 2017 after gaining an NVQ3 in Dementia Care studies during the pandemic lockdowns, in her previous role as a Dementia Adviser in Oxfordshire.  Before this, she had worked for many years as a CIPD-qualified Human Resources Generalist, working in Education/Care settings. Tamsin has always been a people-focussed person so the move into person-centred Dementia Care has been a natural progression as well as somewhat of a passion. Tamsin is delighted to be able to continue using her specialist experience, skills and dementia knowledge, with our customers affected by dementia.  She sees supporting and advising their family members as an extremely important side of her role in this new position with Bluebird Care in West Berkshire and North Hampshire.


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