Bluebird Care Leicester, Hinckley, Bosworth & Blaby

80A Hinckley Road, Leicester LE3 0RD
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7.8 12 Reviews
  • Bluebird Care Leicester, Hinckley, Bosworth & Blaby, Leicester
Bluebird Care Leicester delivers high-quality homecare and support services to older people and individuals living with a physical disability within Leicester City and the surrounding areas.

A dedicated team of staff works alongside families and individuals to tailor services to help each individual stay in control of their own care for as long as they are able to.

Bluebird Care Leicester offers a unique choice of flexible homecare and support services tailored exactly to each person's needs, including a 30 minute visit or 24-hour live-in care.

Individuals can also be provided with short-term help after an illness or respite care.

A CQC inspection of Bluebird Care's offices and care practices awarded Bluebird Care Leicester an overall 'GOOD' rating. This means that the service provided is caring, safe, reactive, reactive and well-led.

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Care Provided by Bluebird Care Leicester, Hinckley, Bosworth & Blaby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Richard Atkinson (Registered Manager)

Funding & Fees Guide for Bluebird Care Leicester, Hinckley, Bosworth & Blaby

  • Prices

  • £27.50 per hour
    £23.95 for 45 mins
    £20.25 for 30 mins

  • We offer a 13-point guarantee of the care and support we provide which makes our service the envy of all other care providers.
    Please see the guarantee on our website

Bluebird Care Leicester, Hinckley, Bosworth & Blaby Reviews (12)

7.8

Bluebird Care Leicester, Hinckley, Bosworth & Blaby has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time Bluebird Care Leicester, Hinckley, Bosworth & Blaby has 12 reviews.

Overall Experience

  • 9
  • 2
  • 0
  • 1
  • 0

Date Published

12
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0
1
11

Review from Harvey W (Son of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home assessment carried out by the management team was very thorough, transparent and easy to understand. Since then there has been first-rate communications both in terms of the care, invoicing and interest in service users welfare when one or other is or has received medical treatment.
The carers
who visit are empathetic and carry out professionally all tasks expected of them. They are reliable and show a genuine interest in the service users.
When there has been a potential crisis, they have kept calm and been reassuring - from simple things such as a door being double locked which was opened by them ok, to dealing with one service user whilst the other was being treated by paramedics.
It has been peace of mind for many months, knowing the service users are in good hands four times a day: breakfast, lunch, tea and to bedtimes.

Reply from Roy Benham, Deputy Manager at Bluebird Care Leicester, Hinckley, Bosworth & Blaby

Thank you for your kind words. It always appreciated when our customers takes the time to give us a review. We always try to provide the highest quality of care and support to our customers.


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Review from E G (Wife of Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband would like to thank the carers for their reliability and respectfulness when giving him care he and they have a good sense of humour with him. We can not thank the carers enough for all the kindness and hard work they give him. He appreciates them very much. Thank you.

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Review from K M (Wife of Client) published on 25 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Care started off okay. Friendly enough carers but management not very good. Tried charging for mileage to take my partner out when social services pay for this. Reported an accident when my dad fell, they did not report it correctly. I had to go and report it to social services so it was dealt with.
Waiting on an outcome. They pulled out of the contract early, would not recommend them.

Reply from Richard Atkinson, Regsistered Manager at Bluebird Care Leicester, Hinckley, Bosworth & Blaby

Thank you for taking the time to review our service and we are sorry that you feel we have fallen short of your expectations.
The accident referred to was reported by the carers to the management and all the compliance protocol was followed with relevant parties.
Re: travel expenses, as a company, we have absorbed the cost of mileage for five years including travel out of town and parking costs at hospitals. We sought clarity from the direct payment facilitator before any decision was made to pass on this expense which was due to rising fuel costs not covered by the council.
We would have continued to provide care as per the agreement throughout the notice period however, as our carers were made to feel uncomfortable, we asked the incoming provider to start two days earlier than planned. This customer has enjoyed a continuity of care and a good relationship with the management team for the past five years and soured only by the customer's refusal to pay for costs brought on by them.


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Review from B E (Client) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care supplied by the carers is good and the carers are mainly cheerful, diligent and treat me with dignity. Timekeeping is generally good.

Reply from Bluebird Care Team, Care Team at Bluebird Care Leicester, Hinckley, Bosworth & Blaby

Thank you for taking the time to give us your thoughts on our service. We are glad you are happy overall with the service you receive from Bluebird Care Leicester. We endevour to provide the ultimate care service to all our customers and are always looking to improve. We would be happy to see how we can do this for you.


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Review from Lizzie H (Daughter of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are very pleased with the care Bluebird Care Leicester are giving to our parents. My mum is the client but they never forget my dad and always include him. The cleaning is second to none. I'd have them at my home any time.

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Review from Robert F (Client) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always cheerful and helpful with all my needs and smart and professional.

Reply from Jay Ghaghda, Director at Bluebird Care Leicester, Hinckley, Bosworth & Blaby

Thank you for your kind words. It's nice to know our staff are recognised for the effort they make to be professional.


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Review from Bhavna P (Daughter of Client) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has listened and delivered a person-centered service which meets my mum's needs. They are reliable and responsive. The quality of care is exceptionally good which gives me confidence that my mother is in good hands.

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Review from Malcolm P (Son of Client) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for continuing the care for my Mother in a conscientious manner. You work so hard to deliver great care and to be a friendly face. We feel so thankful that the ladies/carers are so understanding of my Mother's needs and deal with them in such a professional manner. Once again thank you.

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Review from J S (Friend of Client) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your carers are very understanding and have respect for what they do.

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Review from Alice S (Wife of Client) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that the supervisor and care assistants have given us has been outstanding. Our children and other relatives live far away and the carers have come to feel to us like members of our extended family. We have not only received help with physical needs but also for our emotional wellbeing. They
have been brilliant at communicating with my husband who is unable to speak.

Reply from Richard Atkinson at Bluebird Care Leicester, Hinckley, Bosworth & Blaby

Thank you so much for your kind words. I know our staff members will miss coming to see you both as well.
Please let us know if we can do anything to help you in the future.


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Review from Anne B (Cousin of Client) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager came to visit before the week booked and I found him to be very nice and put him at ease. My cousin was very happy with the carers.

Reply from Jayesh Ghaghda at Bluebird Care Leicester, Hinckley, Bosworth & Blaby

Thank you for your kind words, It's nice to know we are doing a good job.


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Review from K T (Daughter of Client) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were stressed beyond words with my Dad gradually losing independence for personal care as he grappled with end stage cancer. Bluebird Care were excellent; they listened to our specific needs, gave us exactly what we asked for, came to our aid in an emergency and were 100% reliable. 10/10. Will use
them again.

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Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Bluebird Care Leicester, Hinckley, Bosworth & Blaby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Bluebird Care Leicester, Hinckley, Bosworth & Blaby is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Leicester, Hinckley, Bosworth & Blaby is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (2)

Richard

Richard Atkinson

Job Title: Registered Manager

Joined: 2016

Richard has over 10 years  experience in the care sector having worked with people with learning disabilities , physical disabilities and  the elderly.


Richard has gained NVQ level 2 in adult social care along with a QCF level 3 diploma in adult social care and  QCF level 5  in Leadership and Management in adult social care .


In addition to these qualifications Richard has a level 4 teaching certificate and is also a trainer in the care certificate. An Edge trained Moving & Handling trainer, a UKHCA trained tutor in medication and end of life care .along with a tutor qualification in Signalong.


Richard has worked his way up from a caring role so knows what is expected of a carer by a client and has a good working knowledge which he passes on through training others.


“Putting people in control of the care they receive“ is the golden rule and the ethos Richard instils in all new recruits irrespective of their previous experience .


Julie

Julie Burtonshaw

Job Title: Field Care Supervisor

Joined: 2016

Julie has over 15 years experience in care having started as a support worker. Over the last 9 years Julie has not only gained invluable experince of being the Field Care Supervisor, but is an integral part of the Bluebird Care Leicester office operations. Julie makes sure that all contact and communication between customers, staff and management is clear, concise and actionable - helping keep the provision of the service we provide running smoothly.


Frequently Asked Questions about Bluebird Care Leicester, Hinckley, Bosworth & Blaby

What Type of Services does Bluebird Care Leicester, Hinckley, Bosworth & Blaby offer?

Bluebird Care Leicester, Hinckley, Bosworth & Blaby offers Home Care.

How many Carers does Bluebird Care Leicester, Hinckley, Bosworth & Blaby employ?

Bluebird Care Leicester, Hinckley, Bosworth & Blaby employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Leicester, Hinckley, Bosworth & Blaby to verify any information. View our terms and conditions. Bluebird Care Leicester, Hinckley, Bosworth & Blaby has a Platinum Service – more info.