Bluebird Care Lincoln & South Lincolnshire

76A South Park, Ample House, Lincoln LN5 8ES
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8.8 24 Reviews
  • Bluebird Care Lincoln & South Lincolnshire, Lincoln
Bluebird Care Lincoln is a domiciliary care provider. It offers personal care, domestic housework, medication management, help getting to appointments and companionship. Bluebird Care Lincoln also offers complex care services including Nursing and Live-in Care.

People's needs are assessed before they start using the service. Staff treat people with dignity and respect.

They help maintain people's independence by encouraging them to care for themselves where possible.

People are supported to have maximum choice and control of their lives and staff support them in the most respectful way.

The provider has an effective recruitment and selection procedure.
It carries out security and identification checks when employing new staff.

Staff work with other agencies to provide consistent, effective, timely care. It supports people to live healthier lives and access healthcare services.

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Care Provided by Bluebird Care Lincoln & South Lincolnshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Bidwell (Registered Care Manager)

Bluebird Care Lincoln & South Lincolnshire Reviews (24)

Total of 24, showing 1-20
8.8

Bluebird Care Lincoln & South Lincolnshire has a Review Score of 8.8 (8.830) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care Lincoln & South Lincolnshire has 24 reviews.

Overall Experience

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Review from C A (Daughter of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are professional, polite, engaging, friendly and courteous. Any concerns or problems are dealt with promptly. Communication is very important and have found in our experience with the company it is managed very well. The only negative I can find would be the times of visits sometimes dramatically
change. On the whole if it happens I do get notification, I appreciate this is part of the nature of the job and is beyond control. I would definitely recommend Bluebird Care as a very good option.

Reply from Daniel Bunn, Operations Director at Bluebird Care Lincoln & South Lincolnshire

Thank so much for rating us and your comments regarding the service! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we do this well! Thanks again for the recommendation, and have an amazing day!


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Review from Jean K (Client) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Bluebird Care carers who visit me are mostly kind and helpful. Many, especially the more experienced, are observant and use their constructive initiative. However, I do have one carer whose attention wanders - not a danger now, my condition is much improved.

Reply from Daniel Bunn, Home Manager at Bluebird Care Lincoln & South Lincolnshire

Hello Jean, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!


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Review from Nikki D (Daughter of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father at the grand age of 100 and 10 months old lives next door, and although I look after him generally, his personal care and the sitting service when I need to be away from the home is a godsend and we could not function without the help and services of Bluebird Care Lincoln.
All the carers
and supervisors are professional, caring and understanding and treat my father with the utmost respect at all times. I have no doubts at all in recommending Bluebird care for anyone needed help looking after elderly relatives as in our case. I cannot rate them highly enough and thank them all sincerely for all the help and support they give me too. Of course, sometimes there are emergencies and staff illness etc which sometimes cause delays, but that is life and it sometimes happens, nothing is perfect but this service is pretty close.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care Lincoln & South Lincolnshire

Hi Nikki, thank you for taking the time to write this review. It means a lot to us. We are happy to hear you and your father had a positive experience with us. Please don't hesitate to contact us if there is anything else we can do.


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Review from Patricia T (Wife of Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is bedbound but is determined to regain enough strength to at least shower, use a commode and be in a wheelchair to access our home and garden. Our carers, every one of them, encourage, praise and treat him professionally, kindly and with smiles. He feels better after each visit.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care Lincoln & South Lincolnshire

Thank you for taking the time to leave a review for us at Bluebird Care Lincoln. We're happy we could meet your expectations! If there is anything we could help with in the future, please let us know.


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Review from Stefani G (Client) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Well disappointed with this company, management organisation is non-existent. Felt it was more about the money than actually the care of clients. Needs work on communication with different staff saying different things to clients feels like everyone doing their own thing and no unity within the ranks.
Very dissatisfied and disappointed. This was my last option before other things were put in place. I just felt like I was a pound sign, not a person.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care Lincoln & South Lincolnshire

Hi, thank you for taking the time to let us know about your experience. We are sorry this hasn’t met your expectations, this isn't the service we aim to deliver. We would like to help further, please can you contact us directly to resolve this issue?


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Review from Sharon M (Daughter of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were put in contact with Bluebird Care for my mother who is on palliative care by a hospice. The care my mother is receiving has been excellent, friendly and reliable staff who treat my mother with the utmost respect. I wouldn't have any issues in recommending Bluebird Care.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care Lincoln & South Lincolnshire

Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well.


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Review from Ashley J (Son of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to review the excellent care that the live-in and domiciliary care teams in Lincoln have provided to both of my parents over the last 3 years. My parents came to Bluebird for some support care for my mum who had dementia. This worked very well and your team was excellent. Getting a cup
of tea in the morning served to my dad in his office by was (probably) the highlight of his day. The people on the team were first-rate. As things progressed, my dad's health took a turn for the worse and we moved to live in care. One staff member was running the live-in care and she is a first-class member of the team. She got everything right. Even when we had a carer walk out at 6am on Christmas Eve she drove straight up to make sure the care was working and also found another carer to cover. Both of my parents have passed away in the last 9 months, but the care from the Bluebird organisation made a material difference to them both. For this, I will always be grateful.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care Lincoln & South Lincolnshire

Hi Ashley, thank you for taking the time to leave a review for us at Bluebird Care Lincoln. We're happy we could meet your expectations! If there is anything we could help with in the future, please let us know.


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Review from Q B (Son of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am medically trained. A family member of mine needed fast-track home care in Boston. The NHS selected Bluebird Care to provide this in Boston. I had no idea what to expect. I am ashamed to admit some preconceptions of 'carers' especially those provided via NHS funding- surfaced. I looked up Bluebird
Care and principally from the reviews on this website and on the search platform, my fears were allayed. What I hoped for was decent care for my close relative but what she received was exceptional. My relative required full personal care and nursing in her hospital bed with appropriate pressure care and turning. I had seven carers in Boston, which I think is the full team, come out to us four times a day.
From the first pair of carers to the last pair who cared for my terminally ill relative- the home and personal care provided by Bluebird Care in Lincoln and their team in Boston was phenomenal. Every member of the team was professional, punctual, caring and entirely trustworthy. They were brilliant.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care Lincoln & South Lincolnshire

Thank you for taking the time to post your review! Reviews are very important to us and we really appreciate them! If you're ever in need of more help, please let us know! Kind regards!


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Review from Sophie M (Niece of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is over the moon with the care and her carers. She always says how much empathy they have towards her and how good they look after her. It is a peace of mind to know she is in good hands and well looked after! Thank you, Bluebird Care Lincoln; I'm happy she has you around.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Hi Sophie, thank you so much for your positive comments about Bluebird Care Lincoln. We always strive to provide top-quality service to every customer and are pleased to hear that your auntie is enjoying her experience with Bluebird Care Lincoln!


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Review from L B (Daughter-in-law of Client) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very upset at the thought of needing carers but on meeting her carers she had no worries at all and really looks forward to their visits each week. Everyone is friendly, chatty, respectful and caring.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Thank you, for taking the time in leaving us a review! We are thrilled that you are happy with our services.


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Review from D P (Son of Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a busy businessman and realised that mum had a mental illness. I went to my GP and was forwarded to some local care agencies including Age UK and Social Services. We met with the manager at Bluebird Care who explained this very clearly and the possible development of mums condition. As my mum condition
has worsened Vascular Dementia, Bluebird Care have adapted to meet my needs and requirements. In February when I had Covid-19 they still maintained a full service when I needed it most. The carers are very motivated. professional, polite and caring. I feel we had the very best service available.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Thank you, for taking the time in leaving us a review! We are thrilled that you find our services excellent.


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Review from P E (Wife of Client) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly I would like to say how the staff come into your home with a smile on their faces with a good morning how are you both. Then go to the sink and wash their hands and put on new gloves and apron. I have never seen any care service we have had in the past do this. There is nothing too much for
them to help and make my husband feel comfortable when they are getting him washed and dressed. They are always laughing and talking to him. A week ago when they arrived my husband was having a seizure, I called for an ambulance and they stayed with me all the time helping me, what a professional pair of ladies. A big thank you to all Bluebird team

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Thank you for writing us this wonderful review! We are thrilled that you are happy with our services and ever so proud of our care assistants for their work.


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Review from P L (Client) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been wonderfully patient and helpful and encouraging to me. I am sure to all their users. It seems nothing is too difficult for them to do or to sort out which is so encouraging for me.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Thank you for taking the time and leaving us a review! We are glad that you are happy with our services.


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Review from G T (Client) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the support I am given as I am 84 and live alone. I am not able to walk without assistance. The carers are excellent and I look forward to each one coming to my home. Most days they are the only people that I see and talk to and have a laugh with. They are a most friendly
group of carers. Every day they give me something to look forward to. I can certainly recommend Bluebird to anyone in need of care and support.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Thank you, Gillian, for taking the time to leave us a review. We really appreciate it! We are thrilled that you are happy with our services and that our care assistants bring you joy!


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Review from Helen R (Daughter of Client) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again, I would like to say a massive thank you to the lovely carers who look after Mum. I live a good way away and aren't able to visit as much as I'd like, particularly over the past year. However, I feel happy that all her needs, physically and mentally are being looked after. The ladies go above
and beyond to ensure she has all her needs cared for.
Would have no hesitation in recommending them; you can rest easy your loved ones will be looked at as part of these lovely carers extended families.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Thank you, Helen, for taking the time in leaving us a review! We are thrilled that you and your mum are happy with our services and bring you ease of mind.


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Review from Jane R (Daughter of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted with the service we received from Bluebird Care Lincoln. We emailed many care companies, and Bluebird Care Lincoln quickly got back to us, and the support was put in place in less than a week. All the staff were competent, calm and caring, treating her with dignity and compassion.
She received excellent care, and they were very flexible with her changing needs, whilst being supportive to us as a family. We can’t thank them enough.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Thank you, Jane! We are delighted to hear that you were happy with our services.


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Review from Pauline T (Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with my personal care from the carers and supervisors from both the Grantham and Lincoln offices. Carers are very well trained in all aspects of care. If they are going to be later than the appointed time of their visit I nearly always receive a telephone call to give me a time of
arrival. Also, my dignity and privacy are respected at all times.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Thank you for taking your time to submit us a review! We are thrilled that you are happy with our services.


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Review from Carol W (Client) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer treats me kindly. Carer is aware of my condition, she is very polite. Careful with my possessions. She assists my husband to use the hoist. Showers me with respect. Makes me a drink if required. Brings me the toothbrush.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Thank you, Carol! We are glad to hear that you are happy with our services.


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Review from M D (Daughter of Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird care is a very professional and caring agency who cared for my mum for just over a year prior to her death. They were extremely flexible in how they provided 24hr care allowing me to work my shift pattern knowing mum was well cared for while I was at work. My mum's main carer was both very
caring and professional who provided excellent care to mum and support for dad and me. In the last few months, everyone at the agency was very helpful in supporting my mum's final days at home I cannot thank them enough and would highly recommend them.

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Review from Caroline R (Daughter of Client) assisted by family/friend published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our regular carer is wonderful. She has built up a great rapport with my father and I trust her judgement. In my view, she deserves a pay rise. I hope she is valued highly by the company and continues to visit us for as long as the service is required.

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Current Review Score: 8.8 (8.830)

Overview of Review Score

The Review Score of 8.8 (8.830) out of 10 for Bluebird Care Lincoln & South Lincolnshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.130 for Bluebird Care Lincoln & South Lincolnshire is calculated as follows: ( (26 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 46 Ratings = 4.13

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lincoln & South Lincolnshire is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Bluebird Care Lincoln & South Lincolnshire

What Type of Services does Bluebird Care Lincoln & South Lincolnshire offer?

Bluebird Care Lincoln & South Lincolnshire offers Home Care.

How many Carers does Bluebird Care Lincoln & South Lincolnshire employ?

Bluebird Care Lincoln & South Lincolnshire employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Lincoln & South Lincolnshire to verify any information. View our terms and conditions. Bluebird Care Lincoln & South Lincolnshire has a Platinum Service – more info.