Bluebird Care Plymouth & South Hams

Alexander is a retired Infantry Officer of the British Army where he served tours in both Bosnia and Afghanistan. Having left the army, he completed a Master’s business degree and worked in London for a national energy company. Alexander has spent a lot of his spare time fundraising and organising events to raise money and awareness for the ‘British Limbless Ex-Service Men’s Association’, BLESMA.

Alexander enjoys surfing on Bantham Beach and is an avid photographer and is also occasionally seen accompanying Emma on his 1965 BSA Bantam ‘Tom’ when the mood takes his bike.

Emma originally hails from Ireland, but after deciding to do a Master’s degree in business and the environment in London, she first fell in love with a Boy and soon after with Devon. After various management positions she was excited at the prospect of trying to effect real change in the care industry. She wanted to improve how the sector was viewed, how people within the industry were valued and since 2012 her and Alexander (said Boy) have been trying to do just this, along with raising their three children.

Emma is passionate about providing the highest level of service to each customer and firmly believes in the importance of local working.

In her spare time, Emma likes to take her 1955 BSA Bantam D1 ‘Peggy’ out on the road to explore the countryside. She loves walks on the beach with their two dogs and occasionally braves a surf although will more often than not be seen in the white wash close to the shore.

I am very proud to be the operations manager of Bluebird Care Torbay, Plymouth and South Hams. I have been in post for almost three years and since that time I have supported the team to go from strength to strength. In 2019 we were awarded Outstanding by the Care Quality Commission which was the best accolade that we could receive as a marker of both our success and the quality of the support we provide to our customers.

I have over 30 years experience of working in the health and social care field and I remain registered with the Healthcare Professional Council as a Social Worker. I have worked in social service departments and the NHS for a large part of my career.

Dawn Hackett

Carol joined the team as a Locality Manager in Feb 2018, having spent the previous ten years managing a multi-site operation delivering a service to the elderly across Devon.

In Nov 2018, the Live-in Care Manager position became available and Carol was excited to step into this role and begin developing the service.

As the Live-in Care Manager, it is Carol’s responsibility to deliver support packages that enable her customers to live safely & independently in their own homes for as long as possible. She communicates with her customers, family members and health professionals daily, she leads by providing support & guidance to a team of dedicated carers who are passionate about making a difference in the lives of the people in our community.

In her spare time, she enjoys spending time with her family & friends and taking long walks on the beach with her husband and dog Reggie.

Dawn joined the Bluebird Care team in 2019 but has worked in the Care Industry since 2006. She has progressively worked her way to the position of Registered Manager after completing her NVQ Level 5 Health and Social Care Qualification. The fact that she has worked as a care assistant and graduated from community to office within the same sector gives her an empathetic view throughout.

In her spare time, you will find Dawn across the South West, at cat shows, where she will be gaining Championship titles for her privileged felines or walking with her other animal love, her gorgeous springer spaniel Bailey. When she finally sits down, she loves a good book.

Nina is a live-in care manager, supporting the live-in service in Plymouth, South Hams, Totnes and Torbay.

Georgia worked in a pub before joining us at Bluebird Care in 2020. Georgia initially joined as a care assistant before joining the office team in November 2023 as our Care Coordinator, which is a role she enjoys and has gone from strength to strength in. Georgia is currently working towards gaining her NVQ level 3 Qualification in Health and Social Care. As Care Coordinator, Georgia has the often time challenging role of marrying customer needs to care assistant availability whilst always watching continuity – it is quite a game of chess!

In Georgia’s spare time, you will find her snuggling her two dogs, Reggie and Sushi, especially after a night out enjoyed with friends.

Marissa has worked in care for 31 years and first worked at Bluebird Care in 2013. Marissa left for a couple of years and returned in January 2018 as a care worker, she then became a field supervisor in February 2019. Her role in the company is to provide contingency care cover when required, to monitor and mentor care workers in the field, and to support the functioning of the office. Marissa is also responsible for the running of the website, celebrating carers' length of service and customers' length of time with Bluebird.

In her spare time, Marissa likes to spend time with her two Granddaughters and Grandson. She also likes diamond painting, gardening, bingo and pebble painting.

Helen joined Bluebird as a care worker in 2015 and was promoted to field supervisor in March 2021. Helen's role is to provide contingency care cover, monitor and mentor care workers in the field, and support the functioning of the office. Helen is in charge of the customer sparkles alongside Julia.

Helen's passion outside of work is her dogs.

Holly joined Bluebird Care in 2024. She has a wealth of experience and knowledge within the care industry having worked in both domiciliary and residential settings for 14 years. Holly has gained her NVQ level 3 qualification in Health and Social Care and throughout her career has had a strong focus on dementia. Holly worked predominantly in a care home setting which allowed her to work closely with people living with dementia. She learned first hand the challenges people with dementia symptoms and their care givers face and from this found ways to improve the life quality of someone living with these symptoms.

Holly has also worked closely with the various dementia teams throughout Plymouth who contribute to the stages of progression from diagnosis to end of life and has learned the science behind this syndrome and what medications are used to slow down the effects. She has successfully completed the train the trainer course in dementia care and has also had the privilege of completing the End of life Course with St. Luke's Hospice to improve the experiences of all involved with end of life and the knowledge around it.

Lisa joined our team in 2023 but has worked in care since 2005, working in domiciliary care, as an agency carer and then in a mental health care home which she really enjoyed. After doing this for many years, Lisa wanted a challenge and moved to being a health and social care assessor. During this time, Lisa supported care staff to gain their care certificates, and level 2, 3 and 4 diplomas.

As enjoyable as this was, Lisa did miss the care side of the sector. This is when Lisa decided to make the move to Bluebird care, and has since, not looked back. Lisa is very family orientated, and has four grown children and one granddaughter. Lisa loves to spend time with her family and walking her two cockapoos, Stanley and Reggie.