Home Instead (Horsham, Haywards Heath & Burgess Hill)

Unit 15-16, Graylands Estate, Langhurstwood Road, Horsham RH12 4QD
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9.9 27 Reviews
  • Home Instead (Horsham, Haywards Heath & Burgess Hill), Horsham
Home Instead (Horsham, Haywards Heath & Burgess Hill) offers an extensive range of home care options to help older people remain living in the home they are familiar with. The services provided include, but are not limited to, personal care, companionship, home help & housekeeping, respite and live-in care. The care company offers one hour minimum visits to ensure visits are not rushed and that the carer can build a relationship with the client. The carers show genuine care in supporting clients with their daily routines and preferences and adapt the care as the needs of the client change.

Carers receive comprehensive training, including specialist modules in dementia care, Parkinson's support and medication management. Care is individualised, with the agency being committed to giving each client the service they need and deserve. The office team, based in Horsham provide support to the carers and answer any questions the clients or their families may have.

Areas covered by this care office include Horsham, Haywards Heath & Burgess Hill, and the surrounding villages including Warnham, Southwater, Barns Green, Itchingfield, Christs Hospital, Slinfold, Broadbridge Heath, Rusper, Henfield, Mannings Heath, Handcross, Faygate, Cowfold, Partridge Green and Cuckfield.

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Care Provided by Home Instead (Horsham, Haywards Heath & Burgess Hill)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Pearl Blakemore (Owner/Manager)

Funding & Fees Guide for Home Instead (Horsham, Haywards Heath & Burgess Hill)

  • Prices

  • Available on request

Home Instead (Horsham, Haywards Heath & Burgess Hill) Reviews (27)

Total of 27, showing 21-27
9.9

Home Instead (Horsham, Haywards Heath & Burgess Hill) has a Review Score of 9.9 (9.915) out of 10, based on 22 reviews in the last 2 years. Over all time Home Instead (Horsham, Haywards Heath & Burgess Hill) has 27 reviews.

Overall Experience

  • 26
  • 1
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Date Published

27
2
8
22
5

Review from Stuart P (Friend of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased and grateful for the care and personal attention given to my friend. When I first met his carer, she came across as genuine and caring; this has proved to be the case for the whole company, and they take him to the doctors, keep his cottage clean and even make a sign to remind
him that his new down stars loo is now working and available.
I would happily recommend them.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you for your kind words. It is our pleasure, such a lovely client!


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Review from Cheryl M (Daughter of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted in the care given to my mother over the last few months. Mum has been treated with great kindness by the caregivers. I have found the support given by the administration staff has also been excellent, everyone has been very helpful. Home Instead (Horsham, Haywards Heath & Burgess
Hill) has given us excellent and reliable service.

Reply from Pearl Blakemore, Owner at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you for your kind review. It is a privilege to look after your Mom.


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Review from J C (Client) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are thoughtful on time and consistent and knowledgeable.

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Review from R F (Daughter of Client) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They were exceptional in their response to our request for urgent help. We went from never having used their services to using them each weekday when my mother came out of hospital following an emergency admission. They were calm, professional, helpful and above all caring, not just for my parents but
for our whole family.
They have since become invaluable to us all. I cannot praise them enough.

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Review from Jill S (Daughter of Client) published on 10 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring caters to my mother and office staff helpful and very responsive. They go the extra and genuinely seem to care about those they are supporting. This also applies to the wider family, My mother looks forward to her carer coming and never has a bad word to say about her.

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Review from Ann M (Friend of Client) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used carers from the above agency for the last 22 months. The agency came highly recommended by 3 friends/neighbours. The standard of care given is excellent and have never varied. The carers approach the client who has Alzheimer's with great sensitivity and thoughtfulness. They also show interest
and concern as to how I am coping- the live-in carer. The client is cared for as a person- every aspect of her well being comes within the scope of the service they deliver.

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Review from Di (Daughter of Client) published on 19 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for by brilliant carers who fully respected her dignity right up until the evening before she died. With their help my mother was able to remain in her home which is what she wanted. They were always cheerful and made sure that they also asked how my father was each day. If they
were concerned about anything they would contact the office immediately and those concerns were quickly acted on.
I would have no hesitation in recommending this Care Provider.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Home Instead (Horsham, Haywards Heath & Burgess Hill) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Home Instead (Horsham, Haywards Heath & Burgess Hill) is calculated as follows: ( (121 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 130 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Horsham, Haywards Heath & Burgess Hill) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (2)

Pearl

Pearl Blakemore

Job Title: Owner

Joined: 2011

Pearl, the owner of Home Instead Horsham, Haywards Heath and Burgess Hill for over 14 years, is proud to run a care company that provides high-quality care for clients, enabling them to stay in their own homes and remain independent.


George

George

Job Title: Client Experience Manager

Joined: 2021

George, our Client Experience Manager visits with your family member in their home to discuss their needs and assess how we can help care for your loved one. Each person will have different needs and their care plan will be individual and person-centred.
George started with Home Instead as a Care Professional and progressed to Field Support Supervisor before her role as Client Experience Manager. This, along with other valuable experience in the care sector, George has a good understanding of the needs of our clients and how we can best help.


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