Deeside Home Care Ltd

54 Chester Road West, Shotton, Deeside CH5 1BY
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Top 20 award
9.8 32 Reviews
  • Deeside Home Care Ltd, Deeside
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Care Provided by Deeside Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Deeside Home Care Ltd
  • Person in charge
  • Natalie Marshall (Director / Manager)
Are you the Owner/Manager of Deeside Home Care Ltd? View your Advertising Options

Deeside Home Care Ltd Reviews (32)

Total of 32, showing 1-20
9.8

Deeside Home Care Ltd has a Review Score of 9.8 (9.801) out of 10, based on 23 reviews in the last 2 years. Over all time Deeside Home Care Ltd has 32 reviews.

Overall Experience

  • 31
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Review from David B (Son of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is at the stage where additional help and support is required, and after she had a spell in hospital, she was assigned a care package with Deeside Home Care and four visits a day. I am so impressed with this company, and especially the staff, the Care Coordinator rang me the day my mum came
out of hospital and explained how the care team would help and support my mum and they have all been fantastic with her. She contacts me immediately if there is a problem and has helped us adjust and organise ourselves to this new normal. A great help and support, don't know how we would have coped without them.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you for sharing such lovely, positive feedback - it is our pleasure to support your mum and family.


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Review from Clare R (Daughter of Client) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, helpful and caring. Having previously worked for a home care company, I can see the hard work and dedication to the service users they all put in. Contact is great, always keeping us updated.

Reply from Natalie Marshall BA Hons, Director / Manager at Deeside Home Care Ltd

Thank you for taking the time to share your feedback and kind words about our service. We are very appreciative.


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Review from A C (Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Deeside Home Care is extremely good. Very competent. Nothing to fault, the carers will bend over backwards for you. They treat me with great care and dignity, I would recommend them to anybody.

Reply from Natalie Marshall BA Hons, Director / Manager at Deeside Home Care Ltd

Thank you for your very kind words - we really appreciate your feedback and it is our pleasure to be able to support you


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Review from John S (Son of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice first experience with a personal visit from two senior members of staff. I felt we could fully exchange ideas on how best to manage my mother's care plan. All interactions are covered in a very comprehensive care plan. This was commented on very favourably by the local council Occupational
Therapist. The folder also contained details of care visits so it is easy to see progress. All in all very pleased they make you feel part of the process and are always ready to listen to feedback.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you for your kind words - we are very appreciative.


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Review from Jackie M (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this as my dad's daughter, both of us were concerned about involving care providers, however after contacting social services with regard to getting help with caring for my dad, and being introduced to Deeside Home Care, we both felt more at ease.
Dad is becoming frail due to his age
and ongoing health issues, the care team listened to our needs in relation to the support we required, whilst being very professional in getting as much information about my dad his past life history, his likes and dislikes in such a friendly and supportive manner, I could see that my dad was warming to the whole idea and so was I.
Now that nearly a month has passed since they started entering my home to support Dad's needs, they have become friendly faces extremely caring towards my dad and it's lovely to hear them chatting to him and laughing with him.
I would have no problem recommending them to anyone I know who requires support for a family member.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you so much for your kind words - it is our pleasure to provide support to your dad.


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Review from B G (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the care team staff that have been assigned to Mum as part of her 4 x daily care package have been excellent.
They are all very friendly, approachable and patient with Mum.
When they first arrive, they always see to Mum's personal care and have a bit of a chat with her and any family members
who may be present and then proceed with her meal provision and then any other things that may need to be sorted.
The carers vary in age but it's obvious that they all take their care roles seriously and tending to Mum's needs during each care visit is paramount.
The company has a really robust care team and management team structure in place and the interaction with the family members and Mum from when she first returned home and subsequently since then has been excellent and very professional.
We as a family feel that Mum is being well looked after and this is due to the efforts of both the team carers and the management team combined.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

We really appreciate your kind words - thank you so much for sharing.


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Review from Rachel R (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and helpful from start to finish of the care package that I had for my father.
As I had never dealt with the care sector before - Deeside Home Care were so helpful and guided me through the process and the minefield of care!

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you for sharing your feedback - we are very grateful.


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Review from Susan K (Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very helpful and polite. I think they do a great job. They do whatever I want them to and nothing is too much trouble.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you very much for your kind words. It is a pleasure to see a smiling face in the morning.


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Review from M H (Granddaughter of Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the care that Grandma has been receiving. She is being very well looked after. All the staff are really friendly and make sure Grandma feels comfortable when with her. As a family, we are extremely happy and appreciative of everyone involved in Grandma's care.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you so much for your kind words, we are very grateful for the feedback and it is our pleasure to provide support to your Grandma.


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Review from Lisa J (Daughter of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Deeside Home Care were 1 of 3 private providers of care whom I approached for care for my Dad who has dementia, so I did my research as I was obviously anxious about the situation. The introduction to the team was incredibly professional and wonderfully friendly and it felt like for the first time in
a long time I had some help and support. The team were extremely caring with my Dad and was always able to provide solutions to any problems that occurred when I couldn't. I can't thank Deeside Home Care enough and would definitely recommend them to anyone who is looking into care for someone. Thank you so much to all of the team.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you so much for the positive feedback, it means so much that we could support both your loved one and you when you both needed it.


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Review from Daryl O (Daughter of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Deeside Homecare has been amazing with my mum. They have been fabulous with her needs. She loves to see them as she doesn’t leave the house very often.
Their communication is great and are always in contact when needed.
The staff are very friendly and understanding.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you so much for your positive review of our team - it is our pleasure to support your Mum in her own home.


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Review from T E (Friend of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Deeside Home Care Ltd has been very positive to date, from the very start the carers have been kind, respectful and very caring towards our friend who is 100 years of age and has lived independently in her own home, the carers took the time to find out our friends routine and fitted
her care plan around her needs, they keep a daily detailed diary of each visit and keep us updated via text, we can’t thank them enough for giving us the peace of mind that we so needed. We would certainly recommend them.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you for your lovely feedback and recommendation - it's our pleasure to be able to support your friend and give you peace of mind.


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Review from Mike M (Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Service has been very good. Always on time. Always ask how I am feeling. They are never in a rush to get the job done quickly and always ask if I need anything before they leave. Also, it is good that it is usually a different carer each day. They are all very professional but friendly as well.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you for your lovely review, it is our pleasure to support you and I will pass on your feedback to our team.


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Review from Helen W (Friend of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just would like to say that Deeside Home Care Ltd has been absolutely fantastic with my friend/neighbour.
They have kept me informed on everything relating to my friend/neighbour, and the carers are absolutely wonderful and do such a fantastic job of looking after her.
If you have a friend/relative
who could do with some home care, I would highly recommend this company, as I cannot fault anything at all.
100% recommend.
Thank you.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you for your kind words and recommendation - this is wonderful feedback for our team, and we are very grateful to you for sharing.


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Review from E E (Friend of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service through our great communication both ways and staff are fantastic. If we leave a message for carers it is acted upon promptly and any queries are resolved quickly. Professional service at all times and listen positively to our concerns if any raised.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you for the positive feedback, we'll make sure to pass it on to the whole team.


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Review from M C (Wife of Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without the wonderful support from these carers, my husband would not be able to be at home. He has serious health issues. He loves to be at home where he is happy and secure. The carers who come to our home four times a day are very well trained. They are polite, pleasant and very supportive of me.
They also bring a little bit of sunshine into our lives!

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you for taking the time to leave such positive feedback. We are very happy to hear that we are making a difference in yours and your husband's lives. It's our pleasure.


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Review from J B (Daughter of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first started using Deeside home care in April 2023, my father is 91, partially sighted, and was struggling to manage living alone in our family home. I realised my father needed some extra support, but he was reluctant to agree to any help, I, being a retired nurse had the usual feeling that nobody
would be “good enough” to care for my father. After just one week, I was proved wrong, I had regular updates on how my father was and my father was absolutely full of praise for his carers and actually looked forward to the visits.
Deeside Home Care offered bespoke care, listened to my concerns, and provided friendly, caring, professional care for my father. I would thoroughly recommend them for anyone requiring care.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you for sharing such a lovely review, it was our pleasure to care for your Father.


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Review from Sue K (Daughter of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can’t rate these ladies high enough. Totally trust them to care for my Mum with dementia. Dad was very apprehensive at first and was very hard to convince we needed help, but they’ve won him around too. They always provide excellent, prompt feedback are polite, and treat my Mum with the utmost respect.
They do everything in a very professional manner, but always with a smile.
Can’t thank them enough, and we would now be lost without them!

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you so much for your kind words - we're so happy that we've made a difference.


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Review from Brian C (Son of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving daily visits from the carers for some time now and it has made a great difference to her. Each carer is so loving and personable, it's a real blessing. I could not recommend them highly enough. I have been living with my mum for 15 months now and as she declines in health
I see her face light up when she sees her friends arrive. They will be an essential part of Mum's life going forward and I appreciate how they share everything with me and ask my opinion of different issues as they arise. The organisation is run extremely well right from the top, management are quick to react if Mum is sleeping and doesn't need a visit and that makes a big difference for me. They are real professionals and I would commend them to anyone.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you so much for your kind words, it is our pleasure to care for your mum and support you.


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Review from A C (Granddaughter of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely appalling standard of care. The care plan was never followed. Unprofessional and made my nanna feel like a burden, even though they were being paid for their services. Did not encourage medications or treatment plans to be followed no matter how much my family and their office stressed the
importance. As a nurse myself I would not only never recommend this care team, but would vehemently discourage anyone from hiring them for their family and loved ones.

Reply from Natalie Marshall BA Hons, Director at Deeside Home Care Ltd

We take all feedback seriously and are sorry to read your review. In the 2 years we cared for your Nanna, we felt we had a positive and close relationship with her. We strived to find the balance between meeting families wishes whilst also respecting your Nanna’s wishes. At reviews positive feedback was always recorded. Our Care Plan did not involve a “treatment plan” or the routine administration of medication. Your Nanna’s medication was removed from the Pharmacy packaging by family and placed into an unlabelled container. Therefore, in line with NICE guidelines, we cannot “encourage” anyone to take unidentifiable tablets. We haven’t had a complaint from your family but cooperated with responding to a letter that was sent to Social Services. They reviewed our evidence and stated our “response is comprehensive”. We hoped this would give some closure and understanding into your Nanna’s wishes and how we strived to deliver person centred care. We once again offer our deepest sympathy for your loss.


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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Deeside Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for Deeside Home Care Ltd is calculated as follows: ( (127 Excellents x 5) + (3 Goods x 4) + (6 Very Poors x 1) ) ÷ 136 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Deeside Home Care Ltd is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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Frequently Asked Questions about Deeside Home Care Ltd

What Type of Services does Deeside Home Care Ltd offer?

Deeside Home Care Ltd offers Home Care.

How many Carers does Deeside Home Care Ltd employ?

Deeside Home Care Ltd employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Deeside Home Care Ltd to verify any information. View our terms and conditions. Deeside Home Care Ltd has a Basic Service – more info.