Deeside Home Care Ltd

54 Chester Road West, Shotton, Deeside CH5 1BY
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Top 20 award
9.8 32 Reviews
  • Deeside Home Care Ltd, Deeside
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Care Provided by Deeside Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Deeside Home Care Ltd
  • Person in charge
  • Natalie Marshall (Director / Manager)
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Deeside Home Care Ltd Reviews (32)

Total of 32, showing 21-32
9.8

Deeside Home Care Ltd has a Review Score of 9.8 (9.801) out of 10, based on 23 reviews in the last 2 years. Over all time Deeside Home Care Ltd has 32 reviews.

Overall Experience

  • 31
  • 0
  • 0
  • 0
  • 1

Date Published

32
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16
23
9

Review from J R (Daughter of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been having care for twelve months and is very happy and contented, all carers are kind and always helpful. Well done to you all.

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Treated with Dignity

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Review from S J (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using your services for over a year and we are very pleased with the pleasant and reliable staff who visit her daily. I don't live near to my mum and knowing she has care daily provides peace of mind to the family. My mum looks forward to her care staff's visits and they keep me updated
with anything I may need to know.

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Treated with Dignity

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Review from E M (Client) assisted by family/friend published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always patient, considerate and thoughtful.

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Review from Sonia T (Daughter-in-law of Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother-in-law receives is excellent. The staff are very good in all aspects of their job. The whole family are happy with the service. All the ladies are worth their weight in gold.

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Review from Y D (Niece of Client) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was returned home from a care home with the support of the care team three times daily. The staff were professional, respectful and caring. They enabled my aunt to feel safe, socialised and supported to regain her confidence.

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Review from Sylvia P (Daughter of Client) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers in attendance to my mum have been very caring and professional. We have been informed of any issues/requests, and on occasion, when Mum has not been feeling well, the carers stayed with her until I arrived. We are very pleased with the service so far. Thank you.

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Treated with Dignity

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Review from Jayne E (Daughter of Client) assisted by family/friend published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been having the care company, that she has now, she is a changed woman. The past companies she always seemed unhappy. Now she is always happy I think it definitely depends on the carers, they are excellent.

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Review from Gaynor S (Daughter of Client) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollybank Home Care Ltd are excellent providers of care for my father who has dementia, they provide a service that I could not be without all their staff are friendly and efficient in everything they do, I would definitely recommend this company to any of my friends or family.

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Review from Kath B (Friend of Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has recently come out of hospital. Her care team have been wonderful, caring and treating my dear friend with dignity. They have always been trustworthy, polite and excellent listeners when my friend likes to have a chat. The staff also bought flowers to welcome her home. The girls are angels
and give me peace of mind.

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Review from Diane E (Daughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollybank Home Care has looked after my mum for the last couple of years and does a great job. The ladies in the office always return my calls and deal with any questions in a highly professional and efficient manner. It’s obvious that the carers have high standards and they do actually care! These
past weeks must have been a very testing time for them and I am forever grateful that mum is being looked after so well.

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Review from Carol T (Daughter of Client) published on 31 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia and has been receiving home care from Holly Bank for 2 years. The wonderful team of carers are very professional and treat Mum with respect, patience and kindness. Mum receives physical and emotional support from these lovely, friendly girls. The folder the girls write in each visit
is invaluable to us - we use it as a two-way communication. Both management and carers are always there for us if we need advice or support. As Mum's needs increase the carers increase their support, without us even asking them. A new carer is always accompanied by a familiar carer for the first few visits, a very professional approach. When Mum feels miserable or upset her carers show such patience, kindness and understanding. A fantastic, supportive, approachable team - carers and management. My sister and I are extremely grateful, where would we be without you. Thank you all so much, you 100% deserve the Award.

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Review from Dian B (Daughter of Client) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are both loving and caring. Nothing is too much trouble, helpful in every way. I have already recommended them to a friend without hesitation.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Deeside Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for Deeside Home Care Ltd is calculated as follows: ( (127 Excellents x 5) + (3 Goods x 4) + (6 Very Poors x 1) ) ÷ 136 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Deeside Home Care Ltd is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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