Home Instead (Swindon & Vale of White Horse)

Unit 29C, Shrivenham Hundred Business Park, Majors Road, Swindon SN6 8TZ
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9.6 28 Reviews
  • Home Instead (Swindon & Vale of White Horse), Swindon
Home Instead (Swindon & Vale of White Horse) rated 'outstanding' by CQC May 2019, provide real relationship-based non-medical care to older people at home.

From companionship to home help to personal care the agency offers a flexible, reliable and responsive service from trained CareGivers.

The aim is to deliver improved quality of life and increased independence at home for clients alongside peace of mind for families.

From just one hour to 24/7 Home Instead match a team of talented, empathetic CareGivers to the client and tailor a service to meet clients’ needs.

Instead of guilt. Instead of doubt. Instead of worry – there’s Home Instead.

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Care Provided by Home Instead (Swindon & Vale of White Horse)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Othman Cole (Director)

Funding & Fees Guide for Home Instead (Swindon & Vale of White Horse)

  • Prices

  • Prices available on request


    Prices calculated on a per hour basis, additional fees may apply

Home Instead (Swindon & Vale of White Horse) Reviews (28)

Total of 28, showing 1-20
9.6

Home Instead (Swindon & Vale of White Horse) has a Review Score of 9.6 (9.571) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Swindon & Vale of White Horse) has 28 reviews.

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Review from Rachel B (Daughter of Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided outstanding care for my mum. From the initial hourly visits, my mum then needed to have live-in carers. My mum has been looked after with so much care and support. Every member of the team truly cares. If you are looking for carers I can't fault Home Instead Swindon & Vale
of White Horse.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for the wonderful feedback - our whole team's driving force is the genuine desire to give each individual client the best possible experience, but I know that it will mean the world for them to know that their efforts are recognised and appreciated. I'm so pleased your experience has been such a positive one, we will continue to work hard to make every client and their family feel as content as you do. Best wishes.


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Review from P W (Client) assisted by family/friend published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It can be very satisfying when something you do turns out right. That is what happened when we first contacted Home Instead. From the very start, we were impressed by the staff and when the care service provider visited us we knew that we were making the right choice. My husband who is my carer needs
to have a break so every Tuesday a care pro visits to provide companionship when he is out. The two carers who come are excellent company and are very helpful. We consider Home Instead to be top of the class. It is also nice to know we got it right.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Swindon & Vale of White Horse)

Thank you very much for such a kind and considerate review. We truly appreciate your positive feedback and are thrilled to know you're happy with our services. We will continue to do everything we can to give all our clients a positive outcome and words like yours give our team the recognition they deserve. Thank you for trusting us with your care and support, we look forward to continuing to work with you!


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Review from Andrew W (Son of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't fault the support we had from the whole Home Instead team, the individual carers provided lots of friendship, companionship and care for my Mum over nearly 2 years. The girls provided care daily 3 times a day, helping her with her personal care, providing her meals, management of her medications
and most importantly being her friendship which Mum enjoyed. Our mum who has dementia loved to stay in her own home which the team from Home Instead helped as long as it was possible until her health deteriorated and after a hospital stay we had to move her into a care home.
Whatever the future holds we will always remember the support and care the team provided to our Mum. Thanks.

Reply from Robyn Taylor, Head of People Experience at Home Instead (Swindon & Vale of White Horse)

Thank you for your kind review. It was a pleasure supporting Mum and words like these really mean a lot to us. We wish you and your mum all the best.


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Review from Stephen H (Son of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to the team that arranged the tea dance at a the memorial hall on Saturday 15th June. I brought my mother along to the event and she thoroughly enjoyed the afternoon especially the songs that she loved singing to, and of course the tea and cake! Thank you, it was
a really enjoyable afternoon, the staff and volunteers worked really hard and created a lovely friendly and fun afternoon.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Swindon & Vale of White Horse)

Thank you for the kind feedback, I'm so pleased that your mother enjoyed the event which was organised by our Community Engagement Officer. They work hard to support people in our community as well as our own clients, and we are regularly fundraising to fund events such as the Tea Dance, it's all worth it to know that these things make a difference to even one person's afternoon. I'll be sure to share your wonderful feedback with our Community Engagement Officer and the team, thank you!


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Review from Gill W (Daughter of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care pros are kind, friendly, thorough and very patient with my parents.
Communication with the office is quick and easy.
All the staff go the extra mile to help us. It has been a big relief to find such great help, as we live a couple of hours away, a huge weight off my mind.

Reply from Val Shurey, Registered Care Manager at Home Instead (Swindon & Vale of White Horse)

Hi, thank you so much for this review we really appreciate it!


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Review from Samantha C (Daughter of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care, companionship, and support to my mum for the past 8 months. I really don’t know where I’d be without them. I was suffering carer burnout and now once a month I have a whole weekend to myself in the knowledge Mum is being well looked after and having company. This
is in addition to them providing care on a daily basis. Mum always has the same regular darers. They have been a lifeline to us both and are absolutely amazing! I have nothing but praise for them all and would totally recommend them. An hour is an hour and in that time they follow a care plan, designed so Mum's needs and wishes are met. Thank you to all of Mum's Care Pros and the team that organise a fabulous bespoke service.

Reply from Robyn Taylor, HR and Recruitment Manager at Home Instead (Swindon & Vale of White Horse)

Thank you for your review - it's a pleasure supporting you and your family, and I'm glad to hear we are having a positive impact. We will pass this feedback on to our team.


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Review from Malcolm W (Husband of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recent experience of Home Instead (Swindon & Vale of White Horse) caring for my wife between January and March. Every member of the team showed excellent care and compassion, not just to my wife but to the whole family. Highly recommended.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you for your kind words- it was our pleasure supporting your wife and family.


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Review from Ann O (Wife of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been supporting my Husband for almost four years and in doing so assist me to do the same. This month it has been necessary to arrange for further hours of care for my Husband due to my falling energy levels. The Home Instead team have sorted this out with care and thoughtfulness and
the new schedule started this week. It is very reassuring to have that support there. We thank all of them the part they each play.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you for your kind words it is a pleasure supporting you and your husband.


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Review from Penny B (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very reliable and friendly service which goes above and beyond to personalise support. Our regular caregivers are instinctive, react swiftly and appropriately, communicate well and always report on anything they see as unusual.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you Penny, I'm pleased to hear your happy with the service, it is our pleasure.


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Review from Sarah R (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always experienced the best level of care for Mum from Home Instead. Her small group of carers are extremely professional and competent, they treat her with dignity and respect.
Having had a very stressful past year with Coronavirus and lockdowns, we have nothing but praise for the way Home
Instead and their wonderful carers have continued to look after mum so diligently and compassionately. They have never let us down.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you for your kind words, it is a pleasure supporting your mum.


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Review from Sam M (Daughter of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving excellent support from Home Instead caregivers for about 18 months: companionship, help in the house and taking to medical appointments. The caregivers have been well chosen by Home Instead to suit Mum's circumstances. Throughout the COVID pandemic, there has been regular information
from the office, outlining the thorough precautions in place. I am confident that Mum is safe and happy, which has been especially important this year as I live at a distance and visiting has been limited.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you for your review, Sam, we hope you have a lovely Christmas and New Year!


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Review from Christine G (Daughter of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead has cared for my mother for many years. Her needs increased this year, and within their professional, and understanding way, the extra support was quickly adhered to.
Carers have built up a strong rapport with my mother, are punctual, and caring towards individual needs.
When contacting
Home Instead's office by phone, again they are very accommodating, and helpful, and reply swiftly.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you, Christine! Its a pleasure supporting your mother, Merry Christmas and a Happy New Year.


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Review from Valerie B (Daughter of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A little confusing at the beginning, but since then the care provided has been very good. I am particularly pleased with the carers that Home Instead allocated for the care of my father, and they have become very important to him.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you very much for your review, Valerie, we hope you all have a lovely Christmas and New Year.


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Review from Nicki (Daughter of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We used Home Instead from June -December 2020. We needed a caregiver to give me a break from looking after my dad full time. They came in for a few hours each week so I was able to get out of the house and do some shopping. During the warm weather, our caregiver would take dad outside for a walk around
the garden, sit in the sun and have an ice-cream, something my dad loved to do and make him lunch. They would look through books and photographs with him and talk to him. They also used to wash up for do some housework which was a big help too, changing sheets and cleaning the bathroom and kitchen.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you Nicki, it was a pleasure supporting your dad. Merry Christmas and a Happy New Year.


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Review from Edward G (Husband of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of my wife's ill health, we have been fortunate to have had the help of Home Instead Senior Care (Swindon & Vale of White Horse). The office staff have always done their very best to meet our needs, and this has been matched by the reliability and professionalism of the front line carers who
visit us. Central to the service they provide is "care', and it is reflected in their empathy and their understanding of our care needs. I have no hesitation in recommending them.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you for your lovely review Edward, it is a pleasure supporting your wife. Merry Christmas and a Happy New Year.


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Review from Claire W (Daughter of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent and consistent service from Home Instead since they began looking after my parents four years ago. They endeavour to make sure that they have a small group of regular carers who get to know their needs, interests and characters very well. All the carers have looked after my parents
with care, compassion and professionalism. The lines of communication are always very good.
Home Instead carers have helped to keep my parents safe and happy in their own home.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Hi Claire, thank you very much for your lovely words, it is our pleasure. Merry Christmas and a happy new year!


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Review from Jayne K (Daughter of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was matched with someone who got on great with him. Home Instead took the time and trouble to find someone who would work well with my Dad.
They always told me if there were any changes and we agreed together the best approach i.e. cancel the time or to move the support to another carer.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Hi Jayne, thank you very much for reviewing our service, it was a pleasure supporting your father. Merry Christmas and a Happy New Year!


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Review from Sue W (Daughter-in-law of Client) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has dementia and since my father-in-law died last year we have employed a Home Instead companion. The carer is compassionate and understanding of my mother-in-law's needs. I have been able to return to work as I know she is in safe hands.

Reply from Tracey Morley, General Manager at Home Instead (Swindon & Vale of White Horse)

Dear Sue, thank you for taking the time to write a review out of service.


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Review from Michael T (Partner of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Instead Senior Care Swindon for 2 years.
My caregivers have built up a good relationship with me due to having continuity and I have a good rapport with both of them.
Timekeeping Is good, both are professional and show me respect and dignity.
I email the Care Manager who is our point
of contact, If I need to cancel or add visits, she is always prompt with her
replies.
I would have no hesitation In recommending Homeinstead and my partner has already done so at the local carers cuppa.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Dear Michael, thank you for your review of our service.


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Review from Rachael W (Granddaughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care giver was flexible to accommodate new situation of client at short notice, excellent organisation.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Dear Rachael, Many thanks for your review, it is a pleasure to support your grandmother and the family.


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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Home Instead (Swindon & Vale of White Horse) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Home Instead (Swindon & Vale of White Horse) is calculated as follows: ( (34 Excellents x 5) + (1 Goods x 4) ) ÷ 35 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Swindon & Vale of White Horse) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (14)

Othman

Othman Cole

Job Title: Managing Director

Joined: 2022

Home Instead is not just a business to me, but a key component in supporting our elderly community. My personal mission is to touch as many people's lives as I can on this journey as a Home Instead owner.


Eve

Eve Macey-Norris

Job Title: Operations Manager

Joined: 2022

I joined Home Instead in 2022 as the Operations Manager having worked in similar roles for a luxury retirement village and a private Therapeutic Clinic. When I'm not in the office, I'm usually found at home on our Cotswold farm, gardening & enjoying long dog walks.


Val

Val Shurey

Job Title: Registered Care Manager

Joined: 2016

I have been working in the health and social care sector since 2008, originally starting at the NHS. In 2013 I moved to Domiciliary Care and joined Home Instead in January 2016, progressing to the Registered Care Manager in 2022.


Robyn

Robyn Taylor

Job Title: Head of People Experience

Joined: 2016

I started with Home Instead in 2016 as an Administrator and have progressed in that time to the Head of People Experience across Swindon & Oxford. Outside of work, I love travelling and spending time with my family.


Emily

Emily Woelki

Job Title: Training Manager

Joined: 2022

I joined Home Instead in September 2022 having previously worked in healthcare for over 10 years. I support both Oxford & Swindon offices with all training requirements and love spending time with my daughter and our many pets!


Cat

Cat Attewell

Job Title: Community Engagement Officer

Joined: 2022

I joined Home Instead in April 2022 working to engage with the local community. Being part of such a positive, caring team is a great privilege. I’m passionate about bringing people together to combat loneliness and isolation.


Lucy

Lucy Shurey

Job Title: Recruitment Coordinator

Joined: 2020

I started with Home Instead in January 2020 and I love being able to find quality Care Professionals to join our team and support our clients. Outside of work, I enjoy travelling and getting to experience new places.


Kelly

Kelly Cox

Job Title: Care Services Supervisor

Joined: 2021

I joined Home Instead in 2021 as a Care Professional and was promoted to Care Services Supervisor in April 2023. I have worked in care for over 20 years and have a passion for making a difference in our client's lives.


Kayla

Kayla Bird

Job Title: Care Services Supervisor

Joined: 2024

I joined Home Instead in July 2024 - I have been working in the care sector for around 12 years and I have a passion for my job.


Kelly

Kelly Tyler

Job Title: Care Coordinator

Joined: 2023

I joined Home Instead as a Senior Care Professional in April 2023 and recently joined the office team as the Care Coordinator. I have a background in managing rotas and am committed to our mission of continuity.


Beverley

Beverley Wright

Job Title: Operations Support

Joined: 2022

I joined Home Instead in 2022 supporting the operations team with various tasks and I'm often the first person you hear when you pick up the phone to us. Outside of work, I like long walks with our dog.


Chris

Chris Jones

Job Title: Operations Assistant

Joined: 2023

I joined Home Instead in November 2023 as the Operations Assistant working across both Swindon and Oxford offices. I have a background in HR and administration and love spending time on cruises with my sister!


Kate

Kate Henery

Job Title: Operations Support

Joined: 2024

I joined Home Instead as a CarePro in November 2022. Since August 2024 I also provide operations support in the office. I love to read novels in my spare time – anything from Jane Austen to Ian Rankin.


Chloe

Chloe Clarkson

Job Title: Interim Trainer

Joined: 2024

I joined Home Instead in 2024 primarily to work for Oxford as a Supervisor, and also to support the Swindon team with training in the interim.


Frequently Asked Questions about Home Instead (Swindon & Vale of White Horse)

What Type of Services does Home Instead (Swindon & Vale of White Horse) offer?

Home Instead (Swindon & Vale of White Horse) offers Home Care.

How many Carers does Home Instead (Swindon & Vale of White Horse) employ?

Home Instead (Swindon & Vale of White Horse) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Swindon & Vale of White Horse) to verify any information. View our terms and conditions. Home Instead (Swindon & Vale of White Horse) has a Platinum Service – more info.