Home Instead (Swindon & Vale of White Horse)

Unit 29C, Shrivenham Hundred Business Park, Majors Road, Swindon SN6 8TZ
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9.6 28 Reviews
  • Home Instead (Swindon & Vale of White Horse), Swindon
Home Instead (Swindon & Vale of White Horse) rated 'outstanding' by CQC May 2019, provide real relationship-based non-medical care to older people at home.

From companionship to home help to personal care the agency offers a flexible, reliable and responsive service from trained CareGivers.

The aim is to deliver improved quality of life and increased independence at home for clients alongside peace of mind for families.

From just one hour to 24/7 Home Instead match a team of talented, empathetic CareGivers to the client and tailor a service to meet clients’ needs.

Instead of guilt. Instead of doubt. Instead of worry – there’s Home Instead.

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Care Provided by Home Instead (Swindon & Vale of White Horse)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Othman Cole (Director)

Funding & Fees Guide for Home Instead (Swindon & Vale of White Horse)

  • Prices

  • Prices available on request


    Prices calculated on a per hour basis, additional fees may apply

Home Instead (Swindon & Vale of White Horse) Reviews (28)

Total of 28, showing 21-28
9.6

Home Instead (Swindon & Vale of White Horse) has a Review Score of 9.6 (9.571) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Swindon & Vale of White Horse) has 28 reviews.

Overall Experience

  • 22
  • 6
  • 0
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Date Published

28
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4
6
22

Review from Caroline M (Daughter of Client) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been receiving twice daily visits from the Home Instead carers for many months.
The carers are reliable and punctual - arriving every day without fail to do a difficult job each morning and evening - including Christmas Day, Sundays, Bank Holidays...
While the carers obviously vary
in personality, they are all well-motivated, caring, punctual and professional.
We receive communication from the office if they have any concerns and we have managed to contact them on the "on-call" phone out of regular hours.
I would recommend Home Instead highly to anyone...

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Dear Caroline, thank you for your lovely comments regarding our service and care team.


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Review from Angela S (Daughter of Client) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Home Instead professional throughout the 18 months that my father has used them. The office staff are helpful, contacting me at any appropriate moments and making correct judgement calls each time. I have found the office staff friendly, reliable and helpful. The carers are happy to contact
me when needed and go out of their way to do little things to make caring for my father as easy as possible. I would recommend them to any needing home care.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Dear Angela, Many thanks for the great feedback you have given our service. Always a pleasure to support your father.


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Review from Jennifer (Daughter of Client) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been an extremely difficult year health wise for my mother and very stressful for her family. We have had tremendous support from the staff of Home Instead who have walked alongside us in an ever-changing situation. The office staff have been very supportive, wise, flexible and kind in supporting
me to work out the most appropriate care arrangements for mum. They are unfailingly helpful and efficient and never made me feel I was a nuisance by adding in last minute arrangements. The online portal is really great and means I can always see the live schedule of Carer visits.
Mum's caregivers show great kindness to her and are really alert to her needs and ways of meeting them. They are helping to keep mum happy, safe, active, and mobile and Mum just keeps saying ' they are all very kind'.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Dear Jennifer, Thank you so much for your kind words, it's a pleasure to support mum and the family.


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Review from Amanda (Client) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We loved the service from Home Instead. We heard about it at the right time for mum and the companionship she got for a few months was lovely for her and a great support for the family.

Reply from Alisha Taggart, Deputy Care Manager at Home Instead (Swindon & Vale of White Horse)

Dear Amanda, thank you so much for your review of our service. Really happy that we were able to make a difference, if only for a short while.


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Review from Bryan E (Son of Client) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead Senior Care for a few years now, their Carers and Office staff are a credit to the industry - we have used others providers before. The Carers provided, usually meet our requirements and are able to be the same carer on every visit, which was a big plus. It was like
having a close family member seeing your mum every day.
Bespoke requests for mum was always met and they always gave the impression they really cared and able to change quickly; holidays, medicine, cancellations.
I always refer friends and neighbours to Home Instead and when I have discussions with my local nurses, hospitals or the council and I mention Home Instead, their response is 'I have heard good things about them' which is great feedback to hear.
I cannot rate Home Instead highly enough.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Dear Bryan, it has been a great pleasure to serve mum, initially as her caregiver and wish you all the very best in the future.


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Review from Jackie H (Daughter of Client) published on 26 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The caregivers are very good and we are very happy with the care they provide. They contact us immediately if any issues or problems occur. On a couple of occasions our requests sent by email, have been dealt with however we would have appreciated an email reply to confirm the request has been actioned
but not to find out through the caregiver.

Reply from John Kirk, Managing Director at Home Instead (Swindon & Vale of White Horse)

Thank you for your review and the positive comments about our service, our Caregivers and the care they provide. We recognise that great communication between our office team, clients and family members is essential. Your review is a reminder that we need to redouble our efforts to ensure that each and every message – whether received by voice, email, text or letter must be dealt with promptly and appropriately. Thank you for sharing your feedback!


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Review from HP (Daughter of Client) published on 22 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Home Instead. In the 3 months they've been looking after my mum there has never been more than 2 different carers, so it's great to have this consistency. They have been friendly, kind, helpful and very attentive to mums needs. Always ready with good advice and as this was all
new to me, they were a great help to myself too. I found them professional, punctual and nothing is too much trouble. Everything you could wish for in care for a loved one.

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Review from Sylvia P (Daughter of Client) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Home Instead Senior Care. My 92-year-old mother has been looked after by Home Instead Senior Care for 4 years now. During that time, the family have enjoyed peace of mind, knowing that she is being looked after with the care and respect she deserves.


Aspects

of the business I really like are:


- New carers are introduced to mum before they form part of the team.
- Constant communication between the carers and the family
- The minimum one-hour time slot.


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Care / Support

Management

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Home Instead (Swindon & Vale of White Horse) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Home Instead (Swindon & Vale of White Horse) is calculated as follows: ( (34 Excellents x 5) + (1 Goods x 4) ) ÷ 35 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Swindon & Vale of White Horse) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (14)

Othman

Othman Cole

Job Title: Managing Director

Joined: 2022

Home Instead is not just a business to me, but a key component in supporting our elderly community. My personal mission is to touch as many people's lives as I can on this journey as a Home Instead owner.


Eve

Eve Macey-Norris

Job Title: Operations Manager

Joined: 2022

I joined Home Instead in 2022 as the Operations Manager having worked in similar roles for a luxury retirement village and a private Therapeutic Clinic. When I'm not in the office, I'm usually found at home on our Cotswold farm, gardening & enjoying long dog walks.


Val

Val Shurey

Job Title: Registered Care Manager

Joined: 2016

I have been working in the health and social care sector since 2008, originally starting at the NHS. In 2013 I moved to Domiciliary Care and joined Home Instead in January 2016, progressing to the Registered Care Manager in 2022.


Robyn

Robyn Taylor

Job Title: Head of People Experience

Joined: 2016

I started with Home Instead in 2016 as an Administrator and have progressed in that time to the Head of People Experience across Swindon & Oxford. Outside of work, I love travelling and spending time with my family.


Emily

Emily Woelki

Job Title: Training Manager

Joined: 2022

I joined Home Instead in September 2022 having previously worked in healthcare for over 10 years. I support both Oxford & Swindon offices with all training requirements and love spending time with my daughter and our many pets!


Cat

Cat Attewell

Job Title: Community Engagement Officer

Joined: 2022

I joined Home Instead in April 2022 working to engage with the local community. Being part of such a positive, caring team is a great privilege. I’m passionate about bringing people together to combat loneliness and isolation.


Lucy

Lucy Shurey

Job Title: Recruitment Coordinator

Joined: 2020

I started with Home Instead in January 2020 and I love being able to find quality Care Professionals to join our team and support our clients. Outside of work, I enjoy travelling and getting to experience new places.


Kelly

Kelly Cox

Job Title: Care Services Supervisor

Joined: 2021

I joined Home Instead in 2021 as a Care Professional and was promoted to Care Services Supervisor in April 2023. I have worked in care for over 20 years and have a passion for making a difference in our client's lives.


Kayla

Kayla Bird

Job Title: Care Services Supervisor

Joined: 2024

I joined Home Instead in July 2024 - I have been working in the care sector for around 12 years and I have a passion for my job.


Kelly

Kelly Tyler

Job Title: Care Coordinator

Joined: 2023

I joined Home Instead as a Senior Care Professional in April 2023 and recently joined the office team as the Care Coordinator. I have a background in managing rotas and am committed to our mission of continuity.


Beverley

Beverley Wright

Job Title: Operations Support

Joined: 2022

I joined Home Instead in 2022 supporting the operations team with various tasks and I'm often the first person you hear when you pick up the phone to us. Outside of work, I like long walks with our dog.


Chris

Chris Jones

Job Title: Operations Assistant

Joined: 2023

I joined Home Instead in November 2023 as the Operations Assistant working across both Swindon and Oxford offices. I have a background in HR and administration and love spending time on cruises with my sister!


Kate

Kate Henery

Job Title: Operations Support

Joined: 2024

I joined Home Instead as a CarePro in November 2022. Since August 2024 I also provide operations support in the office. I love to read novels in my spare time – anything from Jane Austen to Ian Rankin.


Chloe

Chloe Clarkson

Job Title: Interim Trainer

Joined: 2024

I joined Home Instead in 2024 primarily to work for Oxford as a Supervisor, and also to support the Swindon team with training in the interim.


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