Compassion HomeCare

1st Floor, East Wing, Priory Buildings, Church Hill, Orpington BR6 0HH
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9.8 22 Reviews
  • Compassion HomeCare, Orpington
Compassion HomeCare is a family-run home care business covering Orpington and its surrounding areas.

It was founded and managed by a registered nurse with over 25 years healthcare experience

Being a nurse-run business Compassion HomeCare realise how important it is to get the right level of support and their overall aim is to provide an exceptional level of service based on compassion, kindness and respect.

Services provided include both Daily Care and Live-in care.

Compassion HomeCare has been winner of Orpington’s Finest Awards for “Services” in 2014, 2016 & 2019.

Compassion HomeCare offer a free home care assessment to discuss the needs and to look at the various care options available and help choose the right care.

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Care Provided by Compassion HomeCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Compassion HomeCare
  • Person in charge
  • Eniko Benfield (Manager)

Compassion HomeCare Reviews (22)

Total of 22, showing 1-20
9.8

Compassion HomeCare has a Review Score of 9.8 (9.818) out of 10, based on 13 reviews in the last 2 years. Over all time Compassion HomeCare has 22 reviews.

Overall Experience

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Date Published

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Review from Jenny L (Daughter of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The organisation and the carers from Compassion HomeCare enabled my father to manage at home as independently as possible despite dementia for 7 years after my mother died and so he was left living alone - which is a triumph! The company and the carers adapted quietly but fully efficiently to his changing
needs, sensitively discussing all with me and respecting my wishes for him. One regular carer in particular over several years provided him with continuity alongside efficient supportive caring that went way beyond what I could have hoped for for him. It still brings tears to my eyes, now that my father has (very peacefully) died, remembering hearing the warm respect in her voice every time she spoke to him even though he was increasingly lost in the dementia. The same warm respect that a few years earlier had enabled him to happily accept meals from her when he was struggling to continue to make them himself, without feeling any loss in his dignity or independence. Thank you!

Reply from Tony Benefield, Director at Compassion HomeCare

Thank you for your very kind review - it was lovely to receive such positive feedback about our wonderful staff!


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Review from G H (Daughter of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassion HomeCare supported my mother from May to early July 2024. They had been recommended by a friend and my mother and I were extremely satisfied with the service they provided. Although initially the help from the carers was to be offering company and conversation and maybe taking my mother out
for a short walk, when her health deteriorated they quickly changed their duties to helping her shower and dress, occasionally cooking light meals, making drinks for her, and doing some light housework. My mother found all the carers to be very willing, kind and thoughtful. I also valued the flexibility the office was able to offer in providing extra support when needed at fairly short notice. In dealing with the office, I was very grateful for the support and expertise they were able to give me, as a carer, as well as my mother. Thank you very much, Compassion HomeCare.

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Review from H H (Daughter of Client) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Compassion HomeCare to be a very reliable, friendly and hardworking company. The carers were polite and reliable and very rarely had to cancel a visit.
My dad was very pleased with the care he received and looked forward to the visits. He was treated with respect and dignity. I have recommended
the company to 2 friends and would have no hesitation in recommending them again.

Reply from Tony Benefield, Director at Compassion HomeCare

Thank you very much for your kind review and the recommendations!


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Review from S K (Son of Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed help with my mum's growing care needs, I wanted her to feel comfortable and at ease with who I asked but I also wanted a professional provider who could deliver on trust, dignity, quality, reliability, continuity and flexibility. I settled on Compassion HomeCare, a local, in-home, experienced
team of health care experts and they have not only ticked all the boxes but have surpassed my expectations. I would highly recommend them.

Reply from Tony Benefield, Director at Compassion HomeCare

Thank you so much for your kind review - I know all the team have enjoyed looking after your mum.


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Review from Marilyn C (Friend of Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using Compassion HomeCare for over two years starting with carers twice a day and for the past two years with a live-in carer. Without exception all the carers have been professional and caring towards our friend as her dementia has progressed. We've always had an immediate response from
the office to our phone calls.
We work in partnership to meet our friend's needs including sourcing the right equipment and medical assistance! They are Compassion HomeCare to a T!

Reply from Tony Benefield, Director at Compassion HomeCare

Thank you so much for your kind review - we are so glad that you have found our staff to be so professional and caring.


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Review from D B (Client) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Compassion HomeCare for the last three years and would not like to do without them. As I am prone to falling over they give me confidence, especially on the days I have a shower. When I needed extra help last year they provided it at once until I told them I could now manage.

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Review from Laura D (Daughter of Client) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've used Compassion Home Care for just over a year. My mother and the family have been very pleased with the service received. The update system is such a boon. It means we can log in and see how Mum is. Mum is registered blind but Compassion Home Care's help has meant that she can remain at home
where everything is familiar.

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Review from B R (Client) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Compassion House Care (Orpington) for the last 6 months and I am extremely satisfied with the service I have received. The team have been outstanding at all times and I have been very well cared for. Various members of the team have attended to me and have provided what is necessary
at the time. For example, cooking lunches, helping with exercises, changing leg bags, cleaning the bathroom, ironing, hoovering, putting rubbish out, in fact, will do anything to help us out in so many ways. We cannot recommend them highly enough and will be forever grateful for their kind thoughtful and very efficient help especially when we were experiencing stressful and tiring times. The way they calmly and confidentially dealt with everything, took away any worries that we had.

Reply from Tony Benefield, Director at Compassion HomeCare

We are so glad that we have been able to support and help you and that you are so satisfied with the service.


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Review from Fiona V (Daughter of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassion HomeCare in Orpington have been supporting my mum for over 9 years and my dad for 2 years. Their fantastic care team allow my parents to remain at home which is there wish. I live a long distance away from my parents and the care team are my eyes and ears. I trust them and my parents are
very happy with the care they receive. I totally recommend the team who are responsive to any care change and keep me informed.

Reply from Tony Benefield, Director at Compassion HomeCare

Thank you for your review and so glad you feel you can recommend the team to others.


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Review from A C (Daughter of Client) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using Compassion HomeCare for over a year and our family are very happy with the care she has received. The care plan is always followed and the tasks we have asked to be done are completed to a high standard. We have peace of mind knowing that my mother has a friendly visitor every
day and that any problems will be notified.

Reply from Tony Benefield, Director at Compassion HomeCare

Thank you for your lovely review - We are so glad that the service is being delivered to a high standard!


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Review from Patricia B (Client) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Compassion HomeCare for less than a year - I can honestly say that I cannot believe how lucky I am that, with the help from my family, we decided to choose this company. I am always greeted with a smile and asked how I am feeling by my carers. I find the management to be very
approachable and helpful if I wish to make any changes. In the future I know I am going to need more help, plus more visits per day. However I know that this will be well managed to the satisfaction of us all.

Reply from Tony Benefield, Director at Compassion HomeCare

Thank you so much for your very kind review - I am so pleased you find us helpful and approachable and that you are greeted with a smile!


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Review from L H (Daughter of Client) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care services provided by Compassion HomeCare in Orpington are extremely good, both carers and the support team in the office. We have been using them for ten years approximately. My mother enjoys chatting with her carers and they make her laugh (which is great). Apart from daily care visits, I
have used Compassion HomeCare for overnights and live-in care for when I am away. It's very good indeed. My mother is housebound and so the carers mean a great deal to her - they are all so kind and cheerful.

Reply from Tony Benefield, Director at Compassion HomeCare

Thank you for leaving such as positive review - We are so glad that our staff are so kind and cheerful.


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Review from Mark H (Son of Client) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am exceptionally pleased in finding Compassion HomeCare. From the very start during the manager's one to one visit to discuss my 97 year old mother's care plan it was clear to see the advantages of a nurse lead family run business providing a direct personal service. The carers are efficient and polite
and provide all the care my mother requires, allowing her independence at home. I am completely relieved and relaxed in knowing my mother is in such capable caring hands, and have no worries at all with using Compassion HomeCare.

Reply from Tony Benefield, Director at Compassion HomeCare

Mark - Thank you so much for your kind review - I know how much the Compassion HomeCare staff have enjoyed looking after your mother.


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Review from C A (Son of Client) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As this was a totally new experience for us, the advice and support that the management gave us was superb as we were very distressed at the time. The staff were all tender, kind and professional with our 101-year-old mother which made it possible to keep mum at home in her final days.

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Review from Stephen D (Son of Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Compassion HomeCare for about twelve months to provide daily assistance and care for my mother and father but for the last nine months (after my father passed) for my mother who became increasingly unable to care for herself due to dementia. From the beginning and the initial consultation, the
care was complete, it was all about how they could make life better in all areas and the compassion shown was truly genuine, we could not have asked for more. I could call at any time and nothing was too much trouble and because of that care my mother was able to stay in her own home as long as possible.

Reply from Tony Benefield, Director at Compassion HomeCare

Thank you for your kind review - I know how much our Carers enjoyed caring for your parents over the last year.


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Review from Trudy R (Daughter of Client) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, lovely care company. They are small and local so you get to know all the staff, the carers and the managers. This was really helpful when dad was unwell. They were not only always there if we needed them but they helped me navigate the system to get other services involved. They've been a
support to me as well as dad.

Reply from Tony Benefield, Director at Compassion HomeCare

Thank you for your review - we were so glad to have been able to provide support to you and your dad.


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Review from M S (Wife of Client) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy both with carers and with service. If there is a problem someone from the office will contact us which is very reassuring.

Reply from Tony Benefield, Director at Compassion HomeCare

We are so glad that you have been happy with the service Compassion HomeCare has provided.


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Review from Marjorie R (Client) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy and satisfied with my live-in care and most of the carers who are here during my live-in carer's breaks. If not, and I mention this to a staff member, things are swiftly put right.

Reply from Tony Benefield, Director at Compassion HomeCare

Thank you for your kind review - we are glad that you are satisfied with the live-in care we provide and have found us responsive in dealing with any issues that arise.


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Review from A H (Friend of Client) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have witnessed the care and support given to an individual when most needed and vulnerable, at short notice.
I have no hesitation in thanking Compassion HomeCare for providing flexible care, constant monitoring of the individual's requirements. Regular manager visits and a staff of happy, willing
carers, adequately trained.
The manager's involvement with friends and family who were constantly updated was also a priority.
Thank you for an outstanding service.

Reply from Tony Benefield, Director at Compassion HomeCare

We are so glad that you felt that Compassion HomeCare offered an outstanding service. We will pass on your kind comments to the staff involved.


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Review from B C (Daughter of Client) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been using Compassion HomeCare for the past 6 months and I cannot fault them. The carers are friendly, genuinely caring and go out of their way to look after my mum. The office staff are equally friendly as well as patient, professional and supportive. I honestly could not recommend Compassion
HomeCare highly enough. They have helped my mum stay in her home and given her a new lease of life.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Compassion HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Compassion HomeCare is calculated as follows: ( (63 Excellents x 5) + (14 Goods x 4) ) ÷ 77 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Compassion HomeCare is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Compassion HomeCare

What Type of Services does Compassion HomeCare offer?

Compassion HomeCare offers Home Care.

How many Carers does Compassion HomeCare employ?

Compassion HomeCare employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Compassion HomeCare to verify any information. View our terms and conditions. Compassion HomeCare has an Enhanced Service – more info.