Compassion HomeCare

1st Floor, East Wing, Priory Buildings, Church Hill, Orpington BR6 0HH
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9.8 22 Reviews
  • Compassion HomeCare, Orpington
Compassion HomeCare is a family-run home care business covering Orpington and its surrounding areas.

It was founded and managed by a registered nurse with over 25 years healthcare experience

Being a nurse-run business Compassion HomeCare realise how important it is to get the right level of support and their overall aim is to provide an exceptional level of service based on compassion, kindness and respect.

Services provided include both Daily Care and Live-in care.

Compassion HomeCare has been winner of Orpington’s Finest Awards for “Services” in 2014, 2016 & 2019.

Compassion HomeCare offer a free home care assessment to discuss the needs and to look at the various care options available and help choose the right care.

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Care Provided by Compassion HomeCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Compassion HomeCare
  • Person in charge
  • Eniko Benfield (Manager)

Compassion HomeCare Reviews (22)

Total of 22, showing 21-22
9.8

Compassion HomeCare has a Review Score of 9.8 (9.818) out of 10, based on 13 reviews in the last 2 years. Over all time Compassion HomeCare has 22 reviews.

Overall Experience

  • 19
  • 3
  • 0
  • 0
  • 0

Date Published

22
2
2
13
9

Review from Margaret S (Daughter of Client) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had excellent service from Compassion Homecare over the last 2 and a half years. The carers are professional and dedicated, treating my mother with dignity and respect, but also being friendly and helpful. The office team and management have been so supportive and we have benefitted from
their advice and well as having extra help put in at short notice. My mother was able to stay in her own home for as long as possible thanks to their help and she was always happy to see them come. Compassion Homecare are well named.

Reply from Tony Benefield, Director at Compassion HomeCare

Thank you for your kind review - We are so glad you felt our service lived up to its name.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally L (Daughter of Client) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial call to Compassion HomeCare, I received a professional and caring reception.
We received exceptional service from the assessment to setting up the right care package for my parents. The attention to detail and understanding of their needs has made a massive difference to my father’s
care and my mother’s caring responsibilities. The smooth transition from one carer to another was seamless.
The daily care provided is always undertaken with dignity and respect.
I thank all the team for their support and care; it means so much.

Reply from Tony Benefield, Director at Compassion HomeCare

Thank you very much for your kind review. It is a pleasure to look after your parents and we will pass on your thanks to the Carers concerned.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Compassion HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Compassion HomeCare is calculated as follows: ( (63 Excellents x 5) + (14 Goods x 4) ) ÷ 77 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Compassion HomeCare is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Compassion HomeCare to verify any information. View our terms and conditions. Compassion HomeCare has an Enhanced Service – more info.