Caremark Mole Valley and Waverley

17 Bridge Street, Leatherhead KT22 8BL
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7 Reviews
  • Caremark Mole Valley and Waverley, Leatherhead
Caremark Mole Valley and Waverley is a home care service offering a wide range of professional services to people living in the boroughs of Mole Valley and Waverley. They provide bespoke, person-centred care to local vulnerable people, ensuring that a client's needs, choices and rights are put first.

They work closely with their clients and their families, to create a package of care that is second to none. They have a fantastic reputation locally and act as a local information point from the office in Leatherhead.

The friendly, qualified and caring staff, can provide support from companionship to personal care through to respite care and overnight services. Caremark also offer a specialist Live-In Habito Care Service, with care and support available 24 hours a day.

Caremark Mole Valley & Waverley, goes above and beyond, to allow clients to continue living in the comfort of their own homes, and promotes independence wherever possible. With tailored Care Plans for each individual, Caremark ensures clients are provided with the care and support they truly need and deserve.

Care Provided by Caremark Mole Valley and Waverley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tara Matier (Manager)

Funding & Fees Guide for Caremark Mole Valley and Waverley

  • Prices
  • Weekdays
    £25.75 Hour
    £23.75 45 Minutes
    £21.75 30 Minutes


    Weekends
    £27.75 Per Hour
    £25.75 45 Minutes
    £23.75 30 Minutes


    Bank Holidays
    £51.50 Per hour
    £47.50 45 Minutes
    £43.50 30 Minutes


    Live In Care
    £1300.00 per week
    Live In carer break 2 hours
    £25.75 per hour (Weekdays)
    £27.75 per hour (Weekends)
    £51.50 per hour (Bank Holidays)


Caremark Mole Valley and Waverley Reviews (7)

Over all time Caremark Mole Valley and Waverley has 7 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the team enough on behalf of my friend.
They were there for every need over the last year, the staff were outstanding. My friend wanted for nothing.
The team went out at 6 am in the morning to beat the queues to get shopping for them. They used their work phones to do video calls
to family for them during their call.
They made sure my friend never became isolated, fearful or felt alone.
The manager and her team drove my friend and others to get their vaccinations. They didn't charge for their time. They just did it to help.

Reply from Fiona Bourne, Registered Care Manager at Caremark Mole Valley and Waverley

Many thanks, it is always an honour to be able to support our clients and their loved ones.


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Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care provided to my husband, which was always cheerful, considerate, thoughtful and with respect.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Thank you for taking the time to leave us such a lovely review.


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Overall Experience  Overall Experience 5.0 out of 5

Within minutes of meeting what proved to be my two principal carers over the next 4 months, I knew I was in the hands of professionals, and, not only that but those with kindness, patience and great good humour. They gave me optimism and, importantly, much laughter.
It has been a pleasure to meet them
and a firm bond of friendship and lasting gratitude for their consistently excellent efforts over a difficult time will not be forgotten.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Many thanks for your feedback; I will ensure the team know how much they are valued by you.


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Overall Experience  Overall Experience 4.0 out of 5

Mother, who was in her early eighties, was cared for by daily visits from Caremark for nearly 4 years in her own home. We, and she, were pleased with the service provided. The carers were jolly and attentive to her needs and treated her with dignity and respect. Caremark even went out of their way to
change a carer that mum did not personally get on with. Mum responded well and recovered from various serious illnesses due to Caremark's care and attention. As her son, I was able to talk with Caremark confidentially and with confidence that they would act properly, according to any changing needs.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Thank you for your review - your wonderful comments have been fed back to our team.


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Overall Experience  Overall Experience 5.0 out of 5

I found all the staff to be kind, caring, sensitive and understanding of my mental health needs and very empathetic. They as an organisation worked professionally at all times and treated me with respect and as a unique individual. They helped me to reach my goals and worked with me in reaching my recovery.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

We really appreciate you taking the time to provide a review of our service, and am extremely pleased to know that we have supported you to reach your goals.


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Overall Experience  Overall Experience 5.0 out of 5

The team who look after my mother are caring, kind and look after mum well. The manager who runs the Leatherhead office is amazing. She listens, understands and reacts if there is ever an issue. I cannot fault the team.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Thank you. Your amazing review has been passed onto the team and is much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

I find Caremark (Mid Surrey) to be an excellent care provider. My carer is very caring and passionate in her profession. My carer treats me with the utmost dignity and is always cheerful and helpful. If I'm feeling down when she comes she always cheers me up and gets me smiling.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Thank you for your wonderful feedback. I am really pleased to hear that you are happy with the support you are receiving - keep on smiling!


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Requires improvement
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (4)

Fiona

Fiona Bourne

Job Title: Registered Care Manager

Joined: 2014

Fiona is the experienced Registered Care Manager, who has been with the company for over six years, bringing a level of commitment and expertise to the team.
She has a wealth of experience and is trained in many aspects of care. She is passionate about both the staff and clients being supported fully - and is an approachable and caring person leading the day to day running of the business.
Fiona has ensured the integration of our business within the local community and has set up numerous schemes to assist local people requiring our services.
Caremark Mid Surrey now acts as a local information point as well as a 'Safe Place' which is part of a Local Authority initiative.
Fiona has an interest in massage and aromatherapy outside of work and enjoys spending time at music events and with her family.


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Tara Matier

Job Title: Care Co-Ordinator

Joined: 2018

Tara joined Caremark in 2018 as a Care and Support worker and has worked her way through to be an essential team member.
As Care Co-ordinator, Tara runs our office efficiently, running the recruitment side and acts as our Data Protection Officer.


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Rebecca Jewell

Job Title: Field Care Supervisor

Joined: 2014

Rebecca joined Caremark in 2014 as a Care Worker. She has worked and studied hard to move into the role of Field Care Supervisor in 2017.
Beccy is passionate about the care provided to our clients and the support for the team to grow and learn through support.
She has recently achieved her NVQ Level 5 in Health and Social Care. She is passionate about training and encouraging our team to further their education within Health and social care.


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Afzal Wahla

Job Title: Managing Director

Joined: 2021

Afzal has come to Caremark in 2021, wanting to make a change and impact to our Local care industry.
He is passionate that all care being provided is person centred and based on "caring for the person" and not the illness or diagnosis. He wants carers to learn to care by incorporating their needs, passions and ability.


Frequently Asked Questions about Caremark Mole Valley and Waverley

What Type of Services does Caremark Mole Valley and Waverley offer?

Caremark Mole Valley and Waverley offers Home Care.

How many Carers does Caremark Mole Valley and Waverley employ?

Caremark Mole Valley and Waverley employs 27 carers.