Home Instead (Huntingdon)

3 Archers Court, Huntingdon PE29 6XG
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9.5 27 Reviews
  • Home Instead (Huntingdon), Huntingdon
Home Instead (Huntingdon) offers bespoke home care services for older and disabled people, and is well-respected in surrounding communities for high standards of professionalism and a friendly attitude.

One-to-one tailored personal care offers clients assistance with a wide range of needs, such as housework, bathing and dressing, eating and medication, shopping and also companionship.

The service delivers high quality care by experienced and skilled staff, owner and Home Instead (Huntingdon)'s care manager has over twenty years of experience in management and working within the health and social care industry.

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Care Provided by Home Instead (Huntingdon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Cheryn Rook (Business Owner)

Funding & Fees Guide for Home Instead (Huntingdon)

  • Prices

  • Monday to Friday £34.00
    Saturday & Sunday £35.00

  • Available on request

Home Instead (Huntingdon) Reviews (27)

Total of 27, showing 21-27
9.5

Home Instead (Huntingdon) has a Review Score of 9.5 (9.488) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead (Huntingdon) has 27 reviews.

Overall Experience

  • 22
  • 5
  • 0
  • 0
  • 0

Date Published

27
0
4
8
19

Review from Debbie R (Daughter of Client) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had a new lease of life since we engaged the carers from Home Instead. She is 91 years old this year but still lives independently, but was struggling in the morning. The carers just come in first thing to help her get up and ready for the day. She has nothing but praise for all of them and
their care and attention has made a huge difference to her. She would highly recommend Home Instead to anyone thinking of having care in the home.

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Review from Eve W (Daughter of Client) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was all excellent. The interviewer was very good with my mother and with me!

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Review from Sue G (Daughter of Client) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff allocated to help were amazing, always smiling and mum looked forward to their visits. They were all good motivators but above all - caring. The office staff were always very willing to help, answered calls quickly and nothing was too much trouble.


Would definitely recommend this company

- Their care took a huge pressure off me as well as making mum feel more contented.

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Review from Anna I (Client) assisted by family/friend published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In something over 2 years, the 5-6 employees of Home Instead Senior Care (Huntingdon) who have visited us all were obviously well experienced and trained. All had pleasant personalities and were willing and helpful in all ways. They were also punctual and reliable.

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Review from John J (Son of Client) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been supported at home by Home Instead for just over a year. My wife and I have always been impressed by her care and the empathy/compassion of her carers. I have on occasions sought detailed advice related to specific direction and contacts. I confirm information provided was both clear
and helpful in respect of regulations. We welcomed the regular contact with staff and their accessibility.

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Review from I H (Son of Client) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Terrific, warm carers who have been Father's "Angels"!
over many months - he has had the most brilliant care.

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Review from J F (Son of Client) published on 19 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead provide a home carer for my father who has mid-stage Alzheimer's. The carer is very competent and caring towards my father. She visits my father once every week for approximately 5 hours. Home Instead's office is very efficient about re-arranging or cancellation of visits.

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Current Review Score: 9.5 (9.488)

Overview of Review Score

The Review Score of 9.5 (9.488) out of 10 for Home Instead (Huntingdon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Home Instead (Huntingdon) is calculated as follows: ( (35 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Huntingdon) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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