Guardian Angel Carers - Chichester

Eastgate Square, Chichester PO19 1ED
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9.8 73 Reviews
  • Guardian Angel Carers - Chichester, Chichester
Guardian Angel Carers in Chichester provides compassionate, professional care in the comfort and safety of your own home. The friendly team at Guardian Angel Carers work tirelessly to ensure clients' dignity, individuality and privacy are respected at all times, while providing care and supporting the client in undertaking their normal daily activities as directed by the client and/or family.

Guardian Angel Carers can help provide:

- Live-in care
- Visiting care
- Overnight care
- Respite care
- Palliative care

They can support with meal preparation, medication, shopping, escorted outings, personal care (such as washing, dressing, continence care) and domestic duties.

Each client has their own individual care plan and risk assessment carried out prior to their care beginning, and where possible they always encourage clients and their families to be involved in the development of not only the initial care plan, but also its on-going development.

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Care Provided by Guardian Angel Carers - Chichester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kirstie Parker (Registered Care Manager)

Funding & Fees Guide for Guardian Angel Carers - Chichester

  • Prices

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

Guardian Angel Carers - Chichester Reviews (73)

Total of 73, showing 1-20
9.8

Guardian Angel Carers - Chichester has a Review Score of 9.8 (9.754) out of 10, based on 11 reviews in the last 2 years. Over all time Guardian Angel Carers - Chichester has 73 reviews.

Overall Experience

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Date Published

73
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Review from Jill N (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely pleased with the service which Dad receives from Guardian Angels which is enabling him to stay in his own home. The carers are interested in Dad, caring and considerate and very professional in their approach. They do a very good job, Dad looks and feels well cared for
and their approach has certainly given us peace of mind and trust in the staff. They take time to make comments about Dad, via a diary, to answer our questions and to maintain his privacy and dignity. Dad is very happy with the service he receives and always comments on how nice and pleasant the carers are and he enjoys seeing a familiar, friendly face each day.
There has always been a prompt, professional and friendly response to any query raised with the office and a willingness to change the schedule whenever needed. All of this gives the family great peace of mind that Dad is being cared for on a daily basis, especially as none of us live locally.

Reply from Kirstie Parker, Registered Care Manager at Guardian Angel Carers - Chichester

Thank you so much for taking the time to leave such a lovely review. I will be sure to pass on your kind words to the Care Angels who visit your dad. They truly enjoy spending time with him, and we're thrilled to continue supporting him in living independently at home.


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Review from Brigitte B (Daughter of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Guardian Angels carers we have been assigned to Mum have been great. It was a huge step for us getting Mum to accept care, but amazingly it has worked out due to the nature and skill of the carers. We are very grateful that Mum, who has dementia, has taken to them, and them to her!

Reply from Kirstie Brown, Deputy Branch Manager Chichester at Guardian Angel Carers - Chichester

Thank you for taking the time to give us such a lovely review, so glad to hear that is working out so well for Mum. I will ensure that your kind words are passed on to the carers involved.


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Review from Gill S (Daughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels have lived up to the name. They have been caring, supportive, and knowledgeable from the initial connection to the weekly Angel visit and the ongoing check-in about levels of service.
I particularly like the app where I can easily check the weekly visit update to give comfort all is
well. Takes some of the pressure off me. Mum now looks forward to the weekly visit for the support and some chat with her regular Angel.

Reply from Kirstie Brown, Deputy Branch Manager Chichester at Guardian Angel Carers - Chichester

Thank you so much for your kind words, I am glad you are finding the app so useful and it is taking some pressure off of you. I do know Mum's regular Angels enjoy visiting her.


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Review from M P (Sister of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service throughout our time with Guardian Angels.
I am included in the care of my sister and l try to keep the office informed of any changes.
My sister's care plan was completed before any paid service was provided and the document was accurate, clear and detailed. The company is fully
aware of the care needs and so the way the service is provided is superior in every way.
We are grateful - everyone smiling and happy.
Thank you.

Reply from Kirstie Brown, Deputy Branch Manager Chichester at Guardian Angel Carers - Chichester

Thank you for taking the time to leave such a wonderful review, I am thrilled to hear the start of your journey with Guardian Angels has been so positive.


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Review from Caroline J (Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have consistently received an excellent standard of care from Chichester Guardian Angels over the last three years. In my experience their carers are friendly, efficient and very professional. As I have Multiple Sclerosis they have always been flexible and compassionate regarding my changing care
needs.

Reply from Kirstie Brown, Deputy Branch Manager Chichester at Guardian Angel Carers - Chichester

Thank you so much for your review, I am very happy to hear the standard of care we deliver for yourself remains high and consistent. I will make sure I pass on your kind words to the team.


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Review from B P (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A cheerful morning greeting, a happy smile and essential domestic chores tackled with alacrity. What more does a 97-year-old who lives alone need to start his day. Thank you Guardian Angels, you help me to continue living independently.

Reply from Kirstie Brown, Deputy Branch Manager Chichester at Guardian Angel Carers - Chichester

Thank you so much for taking the time to leave such a wonderful review, I will make sure I pass on your kind words to the Care Angels who visit. I know everyone thoroughly enjoys seeing you and we are so pleased we can support you to continue to stay at home independently.


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Review from Anne B (Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been clients for three months and have nothing but good to report on Guardian Angel Carers. The carers are invariably helpful, conscientious and willing to do any task required of them.
The organisation is efficient and cooperative, making every effort to comply with our wishes.

Reply from Tracy Clarke, Recruitment at Guardian Angel Carers - Chichester

Thank you so much for your kind words about our Chichester team. Our number one priority is making sure that the care we provide is built around what support you both want and need and so this feedback is wonderful to receive. I will ensure your lovely feedback is passed on to the manager and the team.


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Review from William V (Husband of Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in her 80th year with vascular dementia, and about four years ago, my doctor said unless I got some help, I wouldn't survive to take care of my wife. I had heard of Guardian Angels and after a professional review of my wife's needs and care plan, we agreed to go ahead with their services.
We are thus in a good position to review their performance. With the two carers four times a day and an afternoon companion carer five days a week, we are totally satisfied with the care we have received. All the carers are well-trained, pleasant, loyal and first-class.

Reply from Tracy Clarke, Recruitment at Guardian Angel Carers - Chichester

Thank you so much for your kind words; I know the team here thinks the world of both yourselves. It's a pleasure to be able to support you both and keep you both together at home. I will pass your lovely feedback on to the team.


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Review from Michelle S (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my entire time with Guardian Angels, I have received nothing but the best!
Care for Mum is just fabulous, each and every carer are thoughtful, empathetic, patient and very personable. Despite the rollercoaster of emotions Mum can go through, they continue to smile and help Mum through the
difficult times, as well as share laughter through the good.
Whilst all of the carers are amazing, I cannot forget the office staff and management, all of whom work hard and understand what is needed to help mum's care journey to be a positive one.
I can't thank Guardian Angel Carers enough, for everything they do for Mum and my family.
Thank you!

Reply from Tracy Clarke, Recruitment at Guardian Angel Carers - Chichester

Thank you so much for your reveiw, your mum is an absolute pleasure to spend time with. I have loved getting to know you both and supporting you with Mum's journey to keep her in her home. I will make sure I pass on your lovely words to the girls who visit Mum, they will be so happy.


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Review from Andrew P (Husband of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently watched my elderly father suffer poor care when he became infirm and had to rely on the local authority's 'care by the lowest bidder'. So when my partner needed care I had a very clear idea of what I didn't want!
I am happy to say that Guardian Angels have restored my faith in people.
There are kind, caring people in the world who do a difficult job as well as they possibly can to ensure that their clients feel dignified and valuable.
I am sure they have bad days, we all do, but I have never seen a sign of it in their work. They always leave my partner feeling better than she did when they arrived. They have become important members of her 'family'.
So thank you Guardian Angels. What you do transforms people's lives.

Reply from Tracy Clarke, Recruitment at Guardian Angel Carers - Chichester

Thank you so much for your lovely, kind words we will make sure they are passed on to our wonderful carers. I know they feel the same about you both and they will be very touched to read this.


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Review from Christina C (Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to circumstances beyond your control, the rotas you have sent out have not been adhered to, resulting in uncertainties as to who is coming and at what time! In some instances, this causes some distress and disruption to my daily routine and arrangements, i.e. cancelling doctor, hospital or dentist
appointments or visits from family and friends - I do have a life! Regularity is important to me and the girls I have known for some time are wonderful. It takes time to get to know the new carers and to trust and understanding on both sides.

Reply from Tracy Clarke, Recruitment at Guardian Angel Carers - Chichester

Thank you so much for your feedback, our aim is always to provide our clients with a continuity of care and carers. We appreciate all feedback from our clients and this only enables us to better our process. We also need to respond quickly to this feedback to minimise any further disruption to you. Please email us at care@gacarers.co.uk and one of our team will happily call you to discuss.


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Review from R H (Client) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have now been with Guardian Angel Carers for many years. My particular needs stem from having MS and using a wheelchair.
Because of the pandemic, the number of carers per client has been reduced so as to minimise cross-infection. Commendable on Guardian Angel Carers part, of course, as it has resulted
in my main carer becoming very experienced in my particular needs. Ironically, though, it has also resulted in other carers being less familiar with routine aspects of my care when, every so often, they substitute for my main carer.
As ever, the constant refrain of all Guardian Angel carers is that 7 a.m. to 10 p.m. makes for too long a working day. This worries me as a client because tiredness must surely affect their work as carers. Another constant anxiety is, they tell me, inadequate lack of travel time.
Nearly all Guardian Angel carers are personable, careful and attentive. Sometimes, despite their initial in-house training, I have to instruct the odd carer in what they have to do.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Chichester

Thank you for your praise and recognition of our Care Angels. We agree it is very well deserved. Our aim is to provide continuity of carers and continuity of care. Thank you for acknowledging what a challenging time we have faced to deliver this in the past months. To help manage our Care Angel visits even more efficiently we have invested in new planning technology. We never want our Care Angels to feel rushed between visits. Our Care Angels pride themselves on knowing and remembering the little things that are important to you. Our systems will mean this information is shared with the Care Angels in your care team. Thank you for being such a loyal client. Kind regards, Callie


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Review from Iain P (Son of Client) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We understand that this has been a challenging period for Guardian Angel. However, everyone has certainly done their best for Dad. He has benefitted from a high level of consistency of carers and care provision.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Chichester

Thank you for taking the time to write a review. Your kind words are appreciated, and it is great to hear you are happy with the service your dad has received. Kind regards.


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Review from G J (Son of Client) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first experience of such a service, but I am very pleased with it so far. The carers seem very caring and compassionate towards my mother.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Chichester

Thank you for your kind words; we are very pleased you are happy with the care your mother has received so far, and it's always great to hear the carers are caring and compassionate. Kind regards.


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Review from M S (Client) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am full of admiration for the way Guardian Angels have skilfully overcome the many difficulties at this time, including Covid and the labour shortage.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Chichester

Thank you so much for your review and kind words, I am so pleased we have made such a positive impression during these difficult times. Kind regards.


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Review from Robert Y (Son of Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angel Carers have, like other care providers, suffered during Covid and since with staffing difficulties. They have coped admirably and the client always came first. The individual carers were all highly efficient and have dealt with my mother, who at times can be difficult, extremely well.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Chichester

Many thanks for your kind words, it certainly has been a difficult time for all and I am so glad our Care Angels have been able to continue to provide excellent care to your mother. Kind regards.


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Review from G T (Client) assisted by family/friend published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Guardian Angel provides cleaning and care for two hours one week. The Task Angels provide help with any tasks the other week. We are very satisfied with their support.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Chichester

Thank you for your review. I am so pleased to hear that you are very satisfied with our service. Our Care Angels and Task Angels take great pride in ensuring our clients are receiving the best possible service. Kind regards.


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Review from S P (Daughter of Client) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When extra morning care was required for Mum, the Guardian Angel's team were able to help very promptly, which we understand, owing to capacity issues, required some organising. We are grateful for the new morning visits, which help us and reassure us to know that Mum is taking her medication and enjoying
her breakfast. Thank you, Guardian Angel!

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Chichester

Thank you for taking the time to submit a review. I am so pleased we were able to help provide the extra support your mum required, as well as reassurance to you. Kind regards.


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Review from G D (Client) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am lucky to still be quite active. I always take a positive view of life. My carer is always supporting and helpful. The accounts deputy are easy to contact and are helpful. As it is not a problem, I am very happy with the service from Guardian Angels. Thank you.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Chichester

Thank you for your review, I am glad you are happy with the service you are receiving. Our CareAngels always work hard to ensure they are providing the best care possible. Kind regards.


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Review from J J (Client) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Guardian Angel visits very social, pleasant and something to look forward to. They also offer practical and personal help.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you for your review, all our CareAngels go out of their way to build strong relationships with all our clients to enable them to deliver the best care possible. Kind regards.


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Guardian Angel Carers - Chichester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Guardian Angel Carers - Chichester is calculated as follows: ( (53 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 65 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Chichester is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (5)

Tracy

Tracy Clarke

Job Title: Head Of Operations

Joined: 2021

Having been in retail management for 10 years and Banking for over 15 I wanted to utilise my skills in a different environment. I knew post-lockdown that care was an industry I wanted to support.


My qualifications in Coaching and Management, my experience in creating a safe and compliant environment and my absolute passion for the development of individuals who see care as a career opportunity, have enabled me to build a wonderful team who lead with empathy and confidence whilst ensuring our clients are cared for in a safe and independent way


In the 2+ years I've been with Guardian Angel carers I have developed from Recruitment Manager, HR and now Head of Operations. I work with a team of care professionals and a team of Registered Managers who live the company's values every day for our clients. I could not be prouder to lead this wonderful group of branches in West Sussex and Hampshire.


Kirstie

Kirstie Parker

Job Title: Registered Care Manager Chichester

Joined: 2022

Kirstie is the active Registered Care Manager for the Chichester Branch and has over 11 years of experience in the care industry, including running their own care company, working in domiciliary care, and serving as a Live-in Carer.


This extensive experience fosters empathy toward carers and enables them to set high standards, drawing on their first-hand knowledge of what great care entails. Having been with Guardian Angel Carers for over two years, they enjoy being part of a positive and supportive team.


Michelle

Michelle Waterhouse

Job Title: Supervisor

Joined: 2024

Michelle is a dedicated Care Supervisor at Guardian Angel Carers, focusing on supporting carers in the field. She ensures their health and wellbeing are prioritised while maintaining high standards. With extensive experience in the care industry, Michelle's invaluable hands-on expertise and deep knowledge enable her to provide exceptional support, empowering her team to deliver outstanding care.


Ieuan

Ieuan Rees

Job Title: Supervisor

Joined: 2023

Ieuan is a Care Supervisor at Guardian Angel Carers, specialising in developing new client care packages and reviewing the care needs of existing clients. With a wealth of experience in the care industry, he offers expert guidance and advice to ensure clients receive the very best bespoke, person-centred care.


Shannon

Shannon Jefkins

Job Title: Care Coordinator

Joined: 2021

Shannon is the Care Coordinator for Guardian Angel Carers. She began her career as a carer and has worked her way up through the company by developing her skills and expertise. Shannon oversees the completion of weekly client and carer rotas, ensuring satisfaction for both parties. She collaborates closely with Michelle and Ieuan, promptly addressing feedback to maintain high levels of carer retention and client satisfaction.


Frequently Asked Questions about Guardian Angel Carers - Chichester

What Type of Services does Guardian Angel Carers - Chichester offer?

Guardian Angel Carers - Chichester offers Home Care.

How many Carers does Guardian Angel Carers - Chichester employ?

Guardian Angel Carers - Chichester employs 137 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guardian Angel Carers - Chichester to verify any information. View our terms and conditions. Guardian Angel Carers - Chichester has a Platinum Service – more info.