Guardian Angel Carers - Chichester

Eastgate Square, Chichester PO19 1ED
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9.8 73 Reviews
  • Guardian Angel Carers - Chichester, Chichester
Guardian Angel Carers in Chichester provides compassionate, professional care in the comfort and safety of your own home. The friendly team at Guardian Angel Carers work tirelessly to ensure clients' dignity, individuality and privacy are respected at all times, while providing care and supporting the client in undertaking their normal daily activities as directed by the client and/or family.

Guardian Angel Carers can help provide:

- Live-in care
- Visiting care
- Overnight care
- Respite care
- Palliative care

They can support with meal preparation, medication, shopping, escorted outings, personal care (such as washing, dressing, continence care) and domestic duties.

Each client has their own individual care plan and risk assessment carried out prior to their care beginning, and where possible they always encourage clients and their families to be involved in the development of not only the initial care plan, but also its on-going development.

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Care Provided by Guardian Angel Carers - Chichester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kirstie Parker (Registered Care Manager)

Funding & Fees Guide for Guardian Angel Carers - Chichester

  • Prices

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

Guardian Angel Carers - Chichester Reviews (73)

Total of 73, showing 41-60
9.8

Guardian Angel Carers - Chichester has a Review Score of 9.8 (9.754) out of 10, based on 11 reviews in the last 2 years. Over all time Guardian Angel Carers - Chichester has 73 reviews.

Overall Experience

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Review from M B (Son of Client) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service and care above and beyond expectations! Dad was found on the floor in a mess, the carers cleaned him up to protect his dignity and called the ambulance, and stayed with him. He was able to stay home luckily, and the carer who was meant to have the afternoon off, did some shopping and got a prescription,
and visited the pharmacy for him. Also, took his washing home to do and make him diner! So impressed with Guardian Angel and really happy to recommend to others, it's such a comfort to know that Dad is in good hands.

Reply from Daniel Ayton, Head of Business Development at Guardian Angel Carers - Chichester

Thank you so much for the time you have taken to give feedback and your kind words.


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Review from P S (Daughter of Client) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very impressed by Guardian Angel and happy with the service they provide. My mum's carers have genuine affection and interest in her, and my mum trusts them. They look after her personal needs very well, but also do the washing, ironing and cooking for my parents, which is a great help to me.
I have confidence in the carers and know they will do the right thing.

Reply from Daniel Ayton, Head of Business Development at Guardian Angel Carers - Chichester

Thank you for your kind words and great feedback.


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Review from V M (Niece of Client) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt lives alone in Chichester as she has survived all her contacts and friends. My sisters and I have Power of Attorney but I live in Swindon and she lives near Bath. We contacted Guardian Angels on the eve of lockdown about a daily visit and not only did they agree to it there and then, but started
the care the following day. A carer has visited every day and my sister and I could not be more grateful.

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Review from Claire (Daughter of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received excellent care from Guardian Carers, she looked forward to trips out and chats with her carers. I was kept informed of any updates in mum's situation and if a carer had any concerns. I would highly recommend Guardian Carers for their professionalism and most importantly their kind
care.

Reply from Vikki Craig-Vickers, Head Of Operations at Guardian Angel Carers - Chichester

Thank you for leaving such a lovely review Claire and we are always here should your Mother want to come home in the future.


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Review from D M (Client) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been happy with the service we have received.

Reply from Vikki Craig-Vickers, Head Of Operations at Guardian Angel Carers - Chichester

Thank you for taking the time to leave this 5-star review, very much appreciated.


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Review from P D (Son of Client) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was hospitalised after a fall recently. His carers found this out and stayed with him in A&E until he was seen, one of them visiting on her day off. We were pleased to see this commitment to his welfare.

Reply from Vikki Craig-Vickers, Head Of Operations at Guardian Angel Carers - Chichester

Thank you so much for taking the time to leave this feedback. We are glad that you feel dad is receiving such good support and will be sure to pass this on to the care team.


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Review from M H (Husband of Client) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are generally well trained, kind and efficient. However, there are many different carers, and a-regular carer would be preferred. Also, the time that they come is often altered without consultation. 8.20 am is the best time for us, and recently this has been altered to 8.45 am without consultation.

Reply from Vikki Craig-Vickers, Head Of Operations at Guardian Angel Carers - Chichester

Thank you for taking the time to leave this feedback and I am sorry to hear you have had some issues with the times being changed. Please feel free to give me a call in the office to discuss this further, I would be happy to have a look into this for you.


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Review from P W (Client) assisted by family/friend published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived at home with a live-in carer for 18 months now. During that time I have has many carers ( well over a dozen) and they have all been excellently trained and made me feel "special". It has been interesting to learn about their own lives and the places they've come from, as well as them taking
an interest in both me and my family. Some of the carers are not accustomed to cooking, " traditional" or simple Eglish food, however.

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Review from P B (Power of Attorney of Client) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angel Carers work hard to meet the needs of their clients. They work to the highest standards. Their communication is very good. The only area for improvement is to mail out the weekly care rotas earlier so that clients without access to the internet can discover when their carer will arrive
on a Monday morning.

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Review from A B (Client) assisted by family/friend published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are respectful, conscientious and professional. Home has a caring vocation. They seem on occasion under time pressures as a result of too tight a travel time between calls, even without congestion on roads. This can affect the level of care delivered, but as a rule, this is not to the detriment
of the client. Supervisory visit good - but talking in front of client on other matters should be discouraged.

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Review from M G (Wife of Client) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Guardian Angel Carers for six months. They are very well organised, and communication with clients is excellent. We have has a variety of carers, all of whom have been very competent, caring and have taken the trouble to familiarise themselves with the patient's medical history, and interests.
They always arrive on time, and we are notified well in advance of any changes to the rota. Carers are kind, sympathetic, very patient, and we feel they are competent to deal with any emergency.

Reply from Vikki Craig-Vickers at Guardian Angel Carers - Chichester

Thank you for taking the time to leave such a wonderful review. It is great to hear how well you are getting on with your Care Angels and the company as a whole and we will be sure to pass your feedback on to the team. Please feel free to get in touch at any time, should there be something further we can do to support you or if you would like to feedback anything to the team.


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Review from Shaun D (Son of Client) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had Dr's appointments over the last month or so, which my siblings and I have been unable to encourage her to keep. She has not attended two or three recently.
Today, mum has been with a Guardian Angel Carer, to see the GP, and shared with my sister that it was all good. I have no doubt that
without the Angel who visited today, this would have been another mother unwilling to go. We thank this carer a huge amount for her support for mum today, and for Guardian Angel, who have provided some reliable, supportive, and great care this year for mum. Their great service hasn’t just made just a ‘small’ difference, they continue to do so, each day they attend, and Mum looks forward to them visiting and helping her. From us, we thank you all immensely.

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Review from Hazel R (Wife of Client) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care I have received. Guardian Angel Carers have saved my sanity by providing night care for my husband who has Parkinson's with dementia. The staff have been responsive, pleasant and helpful. All the carers who have come overnight have been experienced and I have been
very happy to leave my husband in their care. I recommend the agency wholeheartedly.

Reply from Vikki Craig-Vickers at Guardian Angel Carers - Chichester

What a lovey review and we are so pleased as a company that we have been able to provide you with some relief and support. I know the carers get on very well with your husband and it is a pleasure for them to be able to spend some time with him while you get some rest.
Please feel free to get in touch if there is any further support we can provide.


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Review from Donna A (Daughter of Client) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cared for my mum alone for many years until it all became too much and I was struggling to cope. It was extremely hard for me to take a back seat and even more difficult for mum to allow others to care for her. Every Angel that has visited mum has been amazing and I am now able to go to work each
day knowing that mum is in safe hands and will be well cared for. Guardian Angels Carers are professional, reliable, friendly and most of all show great care and compassion. My mum’s quality of life has been greatly improved by the positive attitudes of the Carers and the exceptional care that they provide.

Reply from Vikki Craig-Vickers at Guardian Angel Carers - Chichester

Thank you so much for taking the time to leave such a lovely review. This is wonderful recognition for the CareAngels and the company as a whole. I am so please we have managed to help young your mum get the support you need.


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Review from D A (Son-in-law of Client) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother in law receives from Guardian Angel Carers. The carers are always very friendly and well trained, they call ahead if they are running late but are mostly on time. The office team are very friendly and helpful.
Brilliant service overall.

Reply from Vikki Craig-Vickers at Guardian Angel Carers - Chichester

Thank you so much for taking the time to leave a review for Guardian Angel Carers. We are so pleased your mother in law is receiving the support she needs from our CareAngels. Please feel free to contact the office at any time to make sure you continue to receive the highest level of care and support.


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Review from L C (Daughter of Client) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have an unusual package as I also care for my father as well as having a live-in carer when I am not here.
The live-in carer is excellent and professional and genuinely cares for dad.
The day carers covering dad's personal care when I live in, generally they are good, but some need more prompting
than others. May be the care plan needs more detail.
The office staff are polite and helpful but there needs to be more communication between them and the carers. Not getting rotas or notified of changes to rota.

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Review from M F (Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the level of actual care is good. The office people are not always obliging in responding to calls re times of arrival and changes in the rota.

Reply from Vikki Craig-Vickers, Head Of Operations at Guardian Angel Carers - Chichester

Mavis,


Thank you so much for taking the time to review our services. I am personally looking into making sure all clients are informed of any changes to their planned rota. Please do get in touch with me if this continues to be a problem.


Thank You for your continued support in Guardian Angel Carers.


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Review from Susan E (Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since employing Guardian Angel Carers in April, we have been very pleased with our main carer. She is always on time, polite and extremely helpful and nothing is too much trouble. She is a pleasure to know and we look forward to her visits. Cover, when she was away on holiday was a bit unpredictable
but we coped.

Reply from Vikki Craig-Vickers, Head Of Operations at Guardian Angel Carers - Chichester

Thank you so much for your kind words and we will be sure to make sure the carers are informed of your gratitude.


Thank you,


Guardian Angel Carers HQ.


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Review from Rosalind O (Client) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive and my carers are very kind and chat away about current and local things which are happening and often having a good laugh. One thing which would be helpful from the staff is if they could let me know if there is a change of carer coming, who it is and what time
to expect them.

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Review from Diane M (Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care and very kind and friendly. Always on time.

Reply from Vikki Craig-Vickers at Guardian Angel Carers - Chichester

Thank you so much for your review. We at Guardian Angel Carers promise to do our best to continue providing the level of care our clients deserve.


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Guardian Angel Carers - Chichester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Guardian Angel Carers - Chichester is calculated as follows: ( (53 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 65 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Chichester is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (5)

Tracy

Tracy Clarke

Job Title: Head Of Operations

Joined: 2021

Having been in retail management for 10 years and Banking for over 15 I wanted to utilise my skills in a different environment. I knew post-lockdown that care was an industry I wanted to support.


My qualifications in Coaching and Management, my experience in creating a safe and compliant environment and my absolute passion for the development of individuals who see care as a career opportunity, have enabled me to build a wonderful team who lead with empathy and confidence whilst ensuring our clients are cared for in a safe and independent way


In the 2+ years I've been with Guardian Angel carers I have developed from Recruitment Manager, HR and now Head of Operations. I work with a team of care professionals and a team of Registered Managers who live the company's values every day for our clients. I could not be prouder to lead this wonderful group of branches in West Sussex and Hampshire.


Kirstie

Kirstie Parker

Job Title: Registered Care Manager Chichester

Joined: 2022

Kirstie is the active Registered Care Manager for the Chichester Branch and has over 11 years of experience in the care industry, including running their own care company, working in domiciliary care, and serving as a Live-in Carer.


This extensive experience fosters empathy toward carers and enables them to set high standards, drawing on their first-hand knowledge of what great care entails. Having been with Guardian Angel Carers for over two years, they enjoy being part of a positive and supportive team.


Michelle

Michelle Waterhouse

Job Title: Supervisor

Joined: 2024

Michelle is a dedicated Care Supervisor at Guardian Angel Carers, focusing on supporting carers in the field. She ensures their health and wellbeing are prioritised while maintaining high standards. With extensive experience in the care industry, Michelle's invaluable hands-on expertise and deep knowledge enable her to provide exceptional support, empowering her team to deliver outstanding care.


Ieuan

Ieuan Rees

Job Title: Supervisor

Joined: 2023

Ieuan is a Care Supervisor at Guardian Angel Carers, specialising in developing new client care packages and reviewing the care needs of existing clients. With a wealth of experience in the care industry, he offers expert guidance and advice to ensure clients receive the very best bespoke, person-centred care.


Shannon

Shannon Jefkins

Job Title: Care Coordinator

Joined: 2021

Shannon is the Care Coordinator for Guardian Angel Carers. She began her career as a carer and has worked her way up through the company by developing her skills and expertise. Shannon oversees the completion of weekly client and carer rotas, ensuring satisfaction for both parties. She collaborates closely with Michelle and Ieuan, promptly addressing feedback to maintain high levels of carer retention and client satisfaction.


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